AsurionReviews 12,831

My technical support representative was very helpful with the issue of my phone being possibly data breached. She helped me scan and gave me the instructions so I can check it Also she realized I didn't have the right Verizon scanner page so she downloaded it for me. Thank You

Patrick was phenomenal at solving my request by looking up all the information that I could not do myself, so I thanked him!

It was very easy to use Chat to get my issue handled. I definitely recommend it.

I was so sad when a single drop cracked the back of my phone. Chris took care of it in no time! By the time I came back to pick it up, it was like a brand new 🙏

Carlos was involved, patient and knowledgeable - he was GREAT in every possible way!

In my interactions lately - AT&T has been SUPER LOUSY! Asurion has been GREAT.

I was impressed with how easy it was to file a claim and schedule a time to drop my phone off. The technician was amazing and had my phone back to me within an hour.

Carlos did and amazing job with activating new device..

From start to finish professional and quality service.

Overall the claim experience was easy and not time-consuming!

I had a operator on the phone named Dan. He was very polite and understanding and he took his time with me. I truly appreciate it. Thank you, Dan.

Easier than I could of hoped for with great people in a timely manner

My husband and I got new phones and couldn't get them to register. I called the tech number and Jack was amazing! He not only helped me with my phone but also made time to help me get my husband's phone working. Simply amazing seeings how my husband is disabled and we need them in case of a medical emergency. Jack was great and didn't make me feel stupid, but instead made me feel great.

Great customer service and worth purchasing this insurance

I worked with an amazing representative today. I rarely have an experience like this. She was so kind, kn owledgable and patient with me.

I was unable to back up my mobile device prior to a repair. The assistant was able to give me clear directions to solve the issue. Additionally, they looked up my account to determine what was covered and was able to give me the verbiage needed for the tech to understand what I wanted fixed. Sometimes if you don't use the right words, you don't get what you need.

I had the best experience with Jeremy with Asurion, he walked me through the process and even gave me a play by play of what type of condition my phone was in after taking the back case off.

Everything was answered in a professional and fast process. Thank you! 10 stars!

My overall experience was great the agent was very helpful in helping with my claim and it was super quick.

Great customer service very helpful with my new phone