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Asurion

Overview

Asurion has a rating of 4.7 stars from 11,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.

service
1,177
value
1,107
shipping
774
returns
766
quality
1,012
This company responds to reviews on average within 2 days
+228
How would you rate Asurion?
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New York
1 review
0 helpful votes
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Cracked Screen
March 30, 2025

John was great, he explained everything well so I understood what was gonna happen and also let me know the possibilities. He completed everything quickly and was very nice. I appreciate his hard work and kind attitude.

Date of experience: March 29, 2025
Texas
1 review
0 helpful votes
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Amazing!
March 26, 2025

Absolutely loved their handy work! These guys were on top of it they got me checked in and told me it might be 2 hours before it was ready and these guys were so fast. Definitely did not take 2 hours and phone came back and was good to go

Date of experience: March 26, 2025
New York
1 review
0 helpful votes
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Fantastic experience
May 9, 2025

Easy as 1 2 3... Can't believe how easy it was and didn't really have to do anything on my end other than wait.

Date of experience: May 9, 2025
Arizona
1 review
0 helpful votes
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Great experience
May 10, 2025

Everything was simple from putting in a claim and the the technician keeping me updated thru out all of it. Excellent customer service.

Date of experience: May 10, 2025
California
1 review
0 helpful votes
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Great service
May 3, 2025

I loved that they were able to do a mobile service by coming to my house. Tech was friendly, thorough and fast.

Date of experience: May 3, 2025
Georgia
1 review
0 helpful votes
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Service on phone
May 11, 2025

Polite, knowledgeable, friendly, and work done quickly. Will recommend your company to my friends who may need your services

Date of experience: May 11, 2025
Oklahoma
1 review
0 helpful votes
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Great work, very quick and professional
March 26, 2025

I scheduled my warranty the night before I went it, it was really quick and easy. They sent me to the location to have it repaired and they were very friendly, professional and had it done pretty quickly as well!

Date of experience: March 26, 2025
California
1 review
0 helpful votes
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Phone shattered on back
March 26, 2025

I got my shattered phone back fixed through my insurance plan, and the process was seamless! The repair was quick, hassle-free, and completely covered. My phone looks brand new again. Highly recommend their service for anyone using their insurance for phone repairs!

Date of experience: March 26, 2025
Illinois
1 review
0 helpful votes
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Quick and efficient repair
March 27, 2025

Joel my Asurion technician was able to identify my issues and resolve them over the matter of a few hours including a tune-up of my charging port besides the battery replacement. If I need any additional service I'll be happy to go back to the same location for a quick, competent, and friendly repair.

Date of experience: March 16, 2025
Georgia
1 review
0 helpful votes
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AT&T/Assurion
March 26, 2025

My repair tech, Dan, at the International Speedway Blvd branch was very kind and fixed my phone quickly, and had very good advice for my situation. Dan was a very helpful and helped me have a good experience in a bad situation.
Thanks again,
Larry

Date of experience: March 26, 2025
Florida
1 review
0 helpful votes
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Excellent Service
May 6, 2025

The tech that handled our iPhone 15 Pro Max was excellent. He was knowledgeable, polite and very helpful.

Date of experience: May 6, 2025
California
1 review
0 helpful votes
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Great Service!
May 7, 2025

The gentlemen at UBREAKIFIX did a great job. Very professional & very nice to deal with. Couldn't be happier with their service. If I ever have any other issues I won't hesitate to go to the again!

Date of experience: May 6, 2025
Florida
1 review
0 helpful votes
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I watch insurance
May 10, 2025

The gentlemen at ATT store named Allen was very helpful and made sure the asurion rep had all the info that made this run so smooth. Thank you for a great experience

Date of experience: April 28, 2025
Tennessee
1 review
0 helpful votes
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IPhone screen claim
April 13, 2025

Everything from setting the appointment to receiving our phone back was fast and efficient. Will recommend most to protect their phones with Asurion like we do!

Date of experience: April 13, 2025
California
1 review
0 helpful votes
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Amazing service
March 22, 2025

The technician contacted me (earlier than our scheduled time) and was available even sooner to fix my phone I had just dropped last week. My back glass was in hundreds of pieces. The technician met me at my apartment (even before I got there) and was friendly right off the bat. She repaired my phone in her vehicle right outside my door and it only took her roughly 30-45 minutes. Amazing timing! I got my phone back in the original condition it was in when I purchased it — pristine! I will back this company for life; this was an awesome experience.

Date of experience: March 21, 2025
Virginia
1 review
0 helpful votes
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Oh the ease
May 13, 2025

I love how easy it was to make an appointment with Asurion in the att store. It made me more comfortable to leave my device and go back to work.

Date of experience: May 12, 2025
Florida
1 review
0 helpful votes
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Quick & efficient
April 20, 2025

It was great, I like that better than waiting in a line. I will always ask for an at home visit for the personal experience.

Date of experience: April 20, 2025
Illinois
1 review
0 helpful votes
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Best decision
April 29, 2025

They are the best in protection of a phone. Had a problem got solved quickly. Replacement guarantee.

Date of experience: April 29, 2025
California
1 review
0 helpful votes
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Phone set up
May 13, 2025

It's a very simple process, and I'm glad my support person was more than able and happy to help me thoyugh it

Date of experience: May 13, 2025
District of Columbia
1 review
0 helpful votes
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Verified my current Verizon Protect Plan
May 13, 2025

Excellent Service on verifying i didn't mistakenly sign up for a plan i don't need. Lenni was very professional, pleasant and kind.

Date of experience: May 13, 2025