Asurion has a rating of 4.7 stars from 11,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
John was great, he explained everything well so I understood what was gonna happen and also let me know the possibilities. He completed everything quickly and was very nice. I appreciate his hard work and kind attitude.
Absolutely loved their handy work! These guys were on top of it they got me checked in and told me it might be 2 hours before it was ready and these guys were so fast. Definitely did not take 2 hours and phone came back and was good to go
Easy as 1 2 3... Can't believe how easy it was and didn't really have to do anything on my end other than wait.
Everything was simple from putting in a claim and the the technician keeping me updated thru out all of it. Excellent customer service.
I loved that they were able to do a mobile service by coming to my house. Tech was friendly, thorough and fast.
Polite, knowledgeable, friendly, and work done quickly. Will recommend your company to my friends who may need your services
I scheduled my warranty the night before I went it, it was really quick and easy. They sent me to the location to have it repaired and they were very friendly, professional and had it done pretty quickly as well!
I got my shattered phone back fixed through my insurance plan, and the process was seamless! The repair was quick, hassle-free, and completely covered. My phone looks brand new again. Highly recommend their service for anyone using their insurance for phone repairs!
Joel my Asurion technician was able to identify my issues and resolve them over the matter of a few hours including a tune-up of my charging port besides the battery replacement. If I need any additional service I'll be happy to go back to the same location for a quick, competent, and friendly repair.
My repair tech, Dan, at the International Speedway Blvd branch was very kind and fixed my phone quickly, and had very good advice for my situation. Dan was a very helpful and helped me have a good experience in a bad situation.
Thanks again,
Larry
The tech that handled our iPhone 15 Pro Max was excellent. He was knowledgeable, polite and very helpful.
The gentlemen at UBREAKIFIX did a great job. Very professional & very nice to deal with. Couldn't be happier with their service. If I ever have any other issues I won't hesitate to go to the again!
The gentlemen at ATT store named Allen was very helpful and made sure the asurion rep had all the info that made this run so smooth. Thank you for a great experience
Everything from setting the appointment to receiving our phone back was fast and efficient. Will recommend most to protect their phones with Asurion like we do!
The technician contacted me (earlier than our scheduled time) and was available even sooner to fix my phone I had just dropped last week. My back glass was in hundreds of pieces. The technician met me at my apartment (even before I got there) and was friendly right off the bat. She repaired my phone in her vehicle right outside my door and it only took her roughly 30-45 minutes. Amazing timing! I got my phone back in the original condition it was in when I purchased it — pristine! I will back this company for life; this was an awesome experience.
I love how easy it was to make an appointment with Asurion in the att store. It made me more comfortable to leave my device and go back to work.
It was great, I like that better than waiting in a line. I will always ask for an at home visit for the personal experience.
They are the best in protection of a phone. Had a problem got solved quickly. Replacement guarantee.
It's a very simple process, and I'm glad my support person was more than able and happy to help me thoyugh it
Excellent Service on verifying i didn't mistakenly sign up for a plan i don't need. Lenni was very professional, pleasant and kind.
Answer: Asurion insurance is who: Cricket Wireless, Verizon, & most remaining cell phone companies are with now! Just be careful b/c they are IMO SCAMMERS that will get you at one time or another!
Answer: Well, when that happened to me they sent me their IMO SPYWARE phone by the next day. I think it was like twenty-five days for my phone! I hope you kept your charger, case, & took the cards out of your phone first!