business logo of Asurion

Asurion

Overview

Asurion has a rating of 4.7 stars from 11,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.

service
1,177
value
1,107
shipping
774
returns
766
quality
1,012
This company responds to reviews on average within 2 days
+228
How would you rate Asurion?
grey star
grey star
grey star
grey star
grey star
Hawaii
1 review
0 helpful votes
Follow Rebecca A.
Unfollow Rebecca A.
Send Message
Share Review
Report Review

Best service ever!
May 7, 2025

I was kind of nervous setting up my phone and transferring my data but Destiny made it so comfortable and easy! Every worry I had, she assured me and answered all my questions. BEST CUSTOMER SERVICE EVER!

Date of experience: May 7, 2025
Canada
1 review
0 helpful votes
Follow Oleksandr N.
Unfollow Oleksandr N.
Send Message
Share Review
Report Review

I didn't think that repairing a phone could be so pleasant. The repair was done in the shortest possible time and the female beauty still excites the mind

Date of experience: May 9, 2025
New York
1 review
0 helpful votes
Follow Casey H.
Unfollow Casey H.
Send Message
Share Review
Report Review

Professional and courteous
May 7, 2025

The rep at the Asurion repair place was amazing and did a great job on my phone. Good as new! The time frame they gave me (2-3 hours) was spot on, they were done in 2!

Date of experience: May 7, 2025
Kansas
1 review
0 helpful votes
Follow Sabrina T.
Unfollow Sabrina T.
Send Message
Share Review
Report Review

Customer service
April 10, 2025

The field agent was great he was very patient and good at what he does, when I contacted Assurion about the whereabouts of the field agent I didn't like his response. Customers equals paychecks. This should always be at the mind of every customer service representatives

Date of experience: April 9, 2025
Rue L. Asurion Rep
1 month ago

We are sincerely sorry to hear about this! We appreciate you bringing this our attention! Please let us know if there is anything else we can assist you with. -Rue

California
1 review
0 helpful votes
Follow Bj M.
Unfollow Bj M.
Send Message
Share Review
Report Review

Perfect experience. Timely and professional!
February 26, 2025

The tech was more than professional, he was even way earlier than expected! I appreciate the ease and transparency with the visit. Thank you

Date of experience: February 26, 2025
Ari B. Asurion Rep
3 months ago

Hi Bj, we are happy to hear everything went well. Thanks for your review. -Ari

Indiana
1 review
0 helpful votes
Follow JESSICA B.
Unfollow JESSICA B.
Send Message
Share Review
Report Review

Amazing service
May 3, 2025

Quick and easy and efficient! Couldnt ask for better service! Was super easy making my claim, got me in within an hour, was done within two hours! Phone is like brand new.

Date of experience: May 3, 2025
New York
1 review
0 helpful votes
Follow Cherelle C.
Unfollow Cherelle C.
Send Message
Share Review
Report Review

Great Service
May 2, 2025

Expert came and I was having difficulty remembering my password and he was patient with me through the process. We got it all resolved and I am very pleased with the customer service.

Date of experience: May 2, 2025
Florida
1 review
0 helpful votes
Follow Michelle G.
Unfollow Michelle G.
Send Message
Share Review
Report Review

We break They fix
April 29, 2025

Never use my advantages that I have with my phone service so I just figured mine as well do it now. I was please that it was a choice of getting it fixed at home.

Date of experience: April 26, 2025
Illinois
1 review
0 helpful votes
Follow Sonia M.
Unfollow Sonia M.
Send Message
Share Review
Report Review

New Phone Setup
May 10, 2025

John was very helpful with the movement of information from my old phone to my new phone. He was very patient with me since my old phone was not holding a charge.

Date of experience: May 9, 2025
South Carolina
1 review
0 helpful votes
Follow Donna P.
Unfollow Donna P.
Send Message
Share Review
Report Review

New replacement phone
May 13, 2025

Up and running very quickly and easily, very easy to set up, David was very helpful. Web site very easy to navigate. Very pleased with the result and my new phone.

Date of experience: May 13, 2025
District of Columbia
1 review
0 helpful votes
Follow Donald G.
Unfollow Donald G.
Send Message
Share Review
Report Review

Great Service
April 10, 2025

My Iphone needed repair (broken screen and not operating). Was able to schedule repair in my home the next morning. Technician arrived on time, quickly repaired my phone and replaced the battery. She was pleasant and professional. Could not have been easier.

Date of experience: April 10, 2025
Florida
1 review
0 helpful votes
Follow Junia R.
Unfollow Junia R.
Send Message
Share Review
Report Review

Great service
April 9, 2025

I had a great experience today. The tech who fixed my phone was professional, friendly, and fast. They explained everything clearly and made sure my phone was working perfectly before I left. I really appreciate the excellent service—thank you!

Date of experience: April 9, 2025
Pennsylvania
1 review
0 helpful votes
Follow Carlyn W.
Unfollow Carlyn W.
Send Message
Share Review
Report Review

Fast results
May 11, 2025

Stressless and a fast turn around results. I was extremely excited that I didn't get the run around with help, and I was informed from start to finish. Thank you again

Date of experience: May 11, 2025
Texas
1 review
0 helpful votes
Follow Naima L.
Unfollow Naima L.
Send Message
Share Review
Report Review

Best tech ever
April 3, 2025

The guy that did my service was amazing. Anyone that has come out has been great. I done have the best experience in store but the mobile service is TOP TIER everytime. Can't recommend them enough... don't go in the store 😉

Date of experience: April 3, 2025
Texas
1 review
0 helpful votes
Follow L D.
Unfollow L D.
Send Message
Share Review
Report Review

It was super convenient that the technician was able to come to my location. He was knowledgeable and very polite. He was also on time & I would highly recommend Asiurion coverage, If you don't have it, get it! A total life saver!

Date of experience: April 5, 2025
South Carolina
1 review
0 helpful votes
Follow Larry P.
Unfollow Larry P.
Send Message
Share Review
Report Review

Michael the man
May 4, 2025

I need you all to know I was on my harley when I hit a bump in road doing 70mph my cell came out of my shirt pocket and hit the road took a hr to find it when I finally did it went an bought another cell just wasn't my s24ultra this man fixed my cell in 10 mins Michael u the man brother ride safe and ty godbless

Date of experience: May 5, 2025
Missouri
1 review
0 helpful votes
Follow Jane C.
Unfollow Jane C.
Send Message
Share Review
Report Review

Claim process was easy!
April 20, 2025

The glass on my cell phone had a crack and needed to be replaced for the phone to work properly. I filed a claim, in the afternoon and took it in the following morning for repairs. Easy Peasy.

Date of experience: April 20, 2025
1 review
0 helpful votes
Follow Chasity F.
Unfollow Chasity F.
Send Message
Share Review
Report Review

Quick Service!
April 7, 2025

I filed a claim for a repair on my screen because I dropped it and there was a small black dot on my screen that kept getting bigger. I scheduled for repair. Agent showed up on time and was polite and professional. I handed over my device and he returned the device with the issues resolved in about 20 minutes! I am beyond satisfied with my experience

Date of experience: April 4, 2025
South Carolina
1 review
0 helpful votes
Follow Cynthia L.
Unfollow Cynthia L.
Send Message
Share Review
Report Review

Great customer service
March 31, 2025

Delightfull folks that are understanding and kind during a process of at first requiring just a battery. To then making another order to fix what the folks broke putting in the battery. I truly appreciate their kindness.

Date of experience: March 31, 2025
South Carolina
1 review
0 helpful votes
Follow David M.
Unfollow David M.
Send Message
Share Review
Report Review

Review
March 31, 2025

The technician was great. He called to reconfirm his appointment. He came early. He was on time, appropriately dressed and was very helpful. He was extremely patient with me since I am a technological idiot. You should be very proud to have him as your employee

Date of experience: March 31, 2025