Asurion has a rating of 4.7 stars from 11,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
I was kind of nervous setting up my phone and transferring my data but Destiny made it so comfortable and easy! Every worry I had, she assured me and answered all my questions. BEST CUSTOMER SERVICE EVER!
The rep at the Asurion repair place was amazing and did a great job on my phone. Good as new! The time frame they gave me (2-3 hours) was spot on, they were done in 2!
The field agent was great he was very patient and good at what he does, when I contacted Assurion about the whereabouts of the field agent I didn't like his response. Customers equals paychecks. This should always be at the mind of every customer service representatives
The tech was more than professional, he was even way earlier than expected! I appreciate the ease and transparency with the visit. Thank you
Hi Bj, we are happy to hear everything went well. Thanks for your review. -Ari
Quick and easy and efficient! Couldnt ask for better service! Was super easy making my claim, got me in within an hour, was done within two hours! Phone is like brand new.
Expert came and I was having difficulty remembering my password and he was patient with me through the process. We got it all resolved and I am very pleased with the customer service.
Never use my advantages that I have with my phone service so I just figured mine as well do it now. I was please that it was a choice of getting it fixed at home.
John was very helpful with the movement of information from my old phone to my new phone. He was very patient with me since my old phone was not holding a charge.
Up and running very quickly and easily, very easy to set up, David was very helpful. Web site very easy to navigate. Very pleased with the result and my new phone.
My Iphone needed repair (broken screen and not operating). Was able to schedule repair in my home the next morning. Technician arrived on time, quickly repaired my phone and replaced the battery. She was pleasant and professional. Could not have been easier.
I had a great experience today. The tech who fixed my phone was professional, friendly, and fast. They explained everything clearly and made sure my phone was working perfectly before I left. I really appreciate the excellent service—thank you!
Stressless and a fast turn around results. I was extremely excited that I didn't get the run around with help, and I was informed from start to finish. Thank you again
The guy that did my service was amazing. Anyone that has come out has been great. I done have the best experience in store but the mobile service is TOP TIER everytime. Can't recommend them enough... don't go in the store 😉
It was super convenient that the technician was able to come to my location. He was knowledgeable and very polite. He was also on time & I would highly recommend Asiurion coverage, If you don't have it, get it! A total life saver!
I need you all to know I was on my harley when I hit a bump in road doing 70mph my cell came out of my shirt pocket and hit the road took a hr to find it when I finally did it went an bought another cell just wasn't my s24ultra this man fixed my cell in 10 mins Michael u the man brother ride safe and ty godbless
The glass on my cell phone had a crack and needed to be replaced for the phone to work properly. I filed a claim, in the afternoon and took it in the following morning for repairs. Easy Peasy.
I filed a claim for a repair on my screen because I dropped it and there was a small black dot on my screen that kept getting bigger. I scheduled for repair. Agent showed up on time and was polite and professional. I handed over my device and he returned the device with the issues resolved in about 20 minutes! I am beyond satisfied with my experience
Delightfull folks that are understanding and kind during a process of at first requiring just a battery. To then making another order to fix what the folks broke putting in the battery. I truly appreciate their kindness.
The technician was great. He called to reconfirm his appointment. He came early. He was on time, appropriately dressed and was very helpful. He was extremely patient with me since I am a technological idiot. You should be very proud to have him as your employee
Answer: Asurion insurance is who: Cricket Wireless, Verizon, & most remaining cell phone companies are with now! Just be careful b/c they are IMO SCAMMERS that will get you at one time or another!
Answer: Well, when that happened to me they sent me their IMO SPYWARE phone by the next day. I think it was like twenty-five days for my phone! I hope you kept your charger, case, & took the cards out of your phone first!
We are sincerely sorry to hear about this! We appreciate you bringing this our attention! Please let us know if there is anything else we can assist you with. -Rue