ASOS UK

I ordered the items on next day deliver on a Sunday and I am still waiting on a Thursday, Customer service just tell you to wait and they don't know where the order is.

AVOID this company, they simply do not care.

My order was destroyed before being delivered. I have no idea why Asos and Skynet would do such a thing. I'm struggling to get a hold of anyone from this company. Absolute scam

Terrible store, blocked and did not return the money.

Order No. ******* 04/26/2023.

They returned part of the order to them, but they simply blocked and did not return my money.

They don't care about their customers, saying that they can't solve the problem they created themselves.

Never mess with them - they are not adequate.

Is it possible to unilaterally so unscrupulously?

Got refund of £0.60 for a £54 jacket. No customer service phone number to talk to. Chat is useless. Never using asos again

One word to describe asos will be (Terrible).

Shopped here since 2002. Been a super loyal customer I make regular purchases for myself, family and friends so I DO keep most of those orders (my card statement is proof of that) I spend a lot.

But Lately they've been sending a lot of damaged goods without checking them I've even had things missing from the order with parcels arriving open which I always make note when returning those orders as to reason why I am returning it and contact live chat.

Anyway now.

They have Blocked my account even with active orders so I went onto live chat to see what's going on and I'm being told it's due to security reasons! Without actually telling me what those security reasons are.

Breach of GDPR playing with customers sensitive data and not notifying the customer of any reasons as to why they have been blocked.

Asos do not look at the long term history only recent so if you make a couple of returns in a row even if you spend hundreds they will just block you. Disgusting company got rich off loyal customers like myself and then go and show thanks in this way.

Furthermore seems they pay trust pilot a lot of money to keep negative reviews removed. I have provided multiple proof of my review yet no response from trust pilot team they keep removing it. Fake platform do not trust the reviews on there.

I cannot wait for the day Asos go into administration and fyi that wont be long as they are reporting huge losses after the way they have been treating customers it's no wonder. So be careful it can be extremely difficult getting your money back if this happens unless you use a credit card and make a chargeback claim.

Good riddance ASOS I'll take my money elsewhere plenty of better stores online these days.

Tip for consumers:
Advise not to shop here because incase you need to return anything they will end up blocking your account with no refund.'infact many have had missing orders and have been declined a refund even when asos did not deliver. Trust pilot reviews are fake and asos pay the platform.

Terrible.
3 weeks and still waiting for my order!

Every day, I chatted with someone different, all giving me rubbish excuses and that the package will be sent soon, soon after a supposed 'IT' issue, as well as another saying it's an issue with the carrier.
It's been a week and told the same; that their specialist team will contact me - what a lie.

If they cared, surely someone could go and get the clothes I ordered, put them in a bag/envelope and send them.

We won't be using them again!

Update: tried to get a refund, as Under the Consumer Contracts Regulations your right to cancel an order starts the moment you place it and doesn't end until 14 days have passed from the day your goods were delivered to you, but they wouldn't even do that.

Disgusted

Warning parcels are not leaving asos. Orders not being received, refunds refused, poor customer service. On twitter on the news a man was saying how much debt asos are in. I think they're going onto liquidation soon. Do not order unless you want to risk never receiving your order and not getting a refund. They put all the blame on evri but evri are not even receiving orders from asos warehouse. Beware scammers! I still havnt received my order and everytime you get through to a foreign sustainer service operator they keep telling you to wait 2 more days baring in mind you have only 30 days from when you ordered to get your money back. Absolutely disgusting they would steal from people in this financial climate. Also all customer service emails even to the director just bounce right back. Asos are in trouble, order at your own peril

Just received my order, item turned up without its belt. I order here because things are normally on point. Now the item in question is out of stock, so will start looking elsewhere to shop as I don't like the backward and forwards of returning items.

Bought a bikini from ASOS - had to buy the top and bottoms separately as this was the only option. Quality very poor and the first time I wore it the bikini top broke - wire poking through the fabric into my chest. I had already worn it so unable to return. I contacted ASOS who agreed to refund the top but not the bottoms as "they are not a set"?! The bottoms are now unwearable as they don't match anything else I own, and the thing that frustrates me the most is the inability to speak to a rational person who understands that this stance is ridiculous. I will never be shopping with ASOS again. I've never encountered such frustrating and deliberately obstructive customer service.

I purchased the Asos Premier service on 26/09/2022, the main feature of which is next-day delivery.
On 12/10/2022 my account was blocked for no reason.
I have contacted Asos many times about this problem but they are unable to resolve it.
On 14-10-2022, I received an email stating that my account was active, but this was not true, so I could not log in and use the service.
In addition, on several occasions, Asos did not deliver my orders the next day and I only received them 3 days later.
As Asos is unable to resolve the account issue and prevents me from using the service I have purchased, I requested to cancel my Premier subscription and issue a refund, but Asos just ignores customers.
Customer service is extremely useless and unprofessional, and the management is disreputable- they do not care at all about the poor and scammed customers.

I am shocked what has happened to this company! Last week they ran a promo of 50%off, I entered the code, and the discount was reflected in my cart, however when I began entering the payment info, the price changed. Needless to say, this occurred multiple times. I chatted with a rep by the name of MariaJennell who claimed I was lying that Asos never ran a 50% off promo. She was claiming this despite me having a screenshot of my browser history which captured the code, she claimed never existed. I asked for a manager 8 times, and she refused to transfer me to one. Since that time I have chatted 4 times, and advised I wanted to file a complaint, each time I have been told that my complaint has been escalated and I would be contacted in 72 hours. Needless, to say that time frame has passed, no one has contacted me nor responded to my many emails. The service is appalling!

Stay far away from this company, I brought a pair of shoes for my son but didn't receive them I contacted their support was told I would be refunded and then they sent me a email refusing to refund me this company is a big scam so I'd suggest staying as far away as possible from it

Worst online shopping experience ever! Made a purchase where their display stated the product comes in "2-pack". Received only one. Contacted them, asked them to either send the remaining pack or refund pro-rata. They changed their display from 2-pack back to 1, and then tell me they are correct and it was me that has made a mistake/mixed-up. Not sure if this action is legal. Unethical for sure. They even sent me trustpilot review link and tell me to leave a review if unhappy. Beware of this unethical online distributor.

Attachments: screenshots of my order details taken on (1) May 14,2020. This screenshot shows 2-pack clearly; and (2) May 16,2020 (where ASOS changed the display after I contacted them).

It has to contact with them only chat and it takes so long and always lost connection and only one order and ask them for help and not fully refund

I PURCHASED SOCKS AND PAIR OF SHOES THESE SHOES WRECKED MY FEET I CANNOT WALK FROM BLISTERS. THEY NEVER HELPED AND THEY DON'T REALLY CARE ABOUT CUSTOMERS. I HAVE REPORTED THEM TO CONSUMER AFFAIRS AND AFTERPAY PAYMENTS. VERY BAD SERVICE. DON'T BE THEIR VICTIM IF YOU HAVE A PROBLEM THEY WILL NOT HELP. SOME PEOPLE WERE LUCKY HAD NO ISSUES BUT WHEN YOU DO HAVE AN ISSUE THEY WILL NOT WANT TO KNOW YOU. GARBAGE SERVICE.
I WILL SEEK EVERY WEBSITE ADVERTISES THEIR NAME AND I WILL PLACE THE FEED BACK ON IT.

I ordered a pair of shoes and when they arrived the ankle straps on e shoe was only 1 inch long
I sen5 them back and waited for a refund still waiting spoke to customer service, wasted two days speaking to someone on chat probably in India who just kept copy and paste web site details to me, hello I want my money back it shouldn't have to wait nearly a month to get your money back.
Then I spoke to a supervisor who literally said hard cheese we will refund you in 10days that would make it 6 week's waiting for my refund
I'm that sick of waiting I've asked my bank to get a refund on my behalf
Worse customer service I've encountered

I ordered a 3 piece suit on Friday 28th april. It was sent via Evri on 30th April and the tracking status for the parcel moved to "at delivery depot" and was then set to "delayed". The parcel status hasn't updated since. I have been in daily contact with ASOS customer svcs via their live chat, via my live chat reference number which is the only way to talk to them. I was told an investigation was raised by ASOS with Evri on Thursday 4th May (early morning) and that would complete within 2 working days. That timeframe elapsed and I heard nothing. I got in touch via live chat on the evening of Friday 5th May and I was assured by Inah, the ASOS customer service rep that she/he would monitor my case until midnight on the 5th/6th and that if there was no progress a replacement would be dispatched via next day delivery on Saturday 6th May. On waking up this morning there was no update either via email from ASOS or on my ASOS account. I contacted ASOS customer care live chat again at approx 09.30 on Saturday 6th May and was connected to Anuj, who told me that the everything I had been told the previous day by Inah was incorrect, that there was no replacement on the way to me, and that I'd have to wait until at least the 8th May for Evri to complete their investigation. I raised a complaint but was told by Anuj that there was nothing he could do and I'd just have to wait. I was then further contacted on the 8th May and told I'd need to wait until the 9th, and that if I didn't hear anything on the 9th to "reach out to them".

Their customer service live chat is clearly based overseas, with poorly trained reps reading from a big standard script. The story changes with each rep you speak to and they lie to get rid of you and then don't follow through with their promised actions.

No consistency. No customer service.

I am absolutely fed up with ASOS. They lie to their customers. I feel lied to and fobbed off. I've spent £155 and received nothing. I've raised a dispute/ claim for a refund via PayPal now and have provided them with evidence of the daily lies I've been told by each customer service rep from ASOS. When I asked to make a formal complaint, the live chat agent told me that there wasn't a formal complaints procedure and that when things go wrong they just talk about it in the team and try to do better.

It's one thing for their carrier to lose something, ok that sometimes happens, but the inconsistent information received from the customer services live chat does not manage customer expectations.

PayPal found in my favour and refunded me. Never again! AVOID!

And finally, on Trustpilot, have you noticed the 5* reviews are all very similar, in that they mention a customer services reps name, and are very short? Hmmmmm

Don't trust them guys they smuggle radioactive materials, I hope they die of Corona. And die staggering deaths.

My goodness, I met a group of EU liar, the customer service did not provide the delivery certificate, did not receive any goods for more than 40 days, send an email to them, every time is a reason, do not give me a refund, terrible British liar!

I had an awful experience with ASOS. I've been a really loyal customer and have been using Asos for years, in the last year alone I spent nearly £1k! On 30th November I ordered some Christmas presents in their Black Friday sale, I usually have premier (next day) delivery but this wasn't available, standard delivery said 11th November. I got my confirmation email that it had been dispatched on the 5th, then after that NOTHING, I emailed them on the 14th chasing my order and got no response, then out of the blue I received an email saying that they had got my return! I was refunded so I called them straightaway, I would have reordered but 3 of the items were now out of stock and the rest had gone up in price, so even without the three out of stock items I would have ended up spending £65 more. They then told me that it was a mix up at their warehouse, it hadn't been shipped so the staff assumed it was a return (this is a massive lie because it wouldn't have had a returns label on it and I hadn't marked the returns sheet inside) they offered me a 15% off voucher as a gesture of good will' and the guy on the phone told me they could only give me 15% because I'd only spent just over £100! I then asked for their complaints email and tweeted them asking them to respond. Their response was if you want the items order again' to which I responded that was very unhelpful, I was then just sent another 15% off voucher to make it up to me' (I can't use these together and I can't use them on sale items either) basically, they held my money for two weeks, gave me no update and then tried to fob me off with a 15% discount code when you can get 10% codes online for free. SCAMMERS and they don't have any respect for repeat customers!

Delivered my items to a total stranger, could not tell me where, and refused to refund me for the items I did not receive. Contacted 4 times and was ignored.

Do yourself a favour and do not order from this website. It used to be much better a couple years ago. The customer service policies are very stict and unfair to customers. They truly send you defaulted items and if you don't receive the item, they tell you to check with your neighbours and they just don't do anything about it.

I as going on a sailing trip and so i bought a bunch of stuff from swimsuits, sandals and dresses bec i gave birth and nothing from my old stuff is my size.
I chose next day delivery, and paid extra for this service. Just to make sure i get everything in time, in case they don't fit well.
This was june 1st. Not its june23, i didnt receive anything, the shipping website states that the order is on the way back to ASOS.
When i contacted ASOS, they had no answers, no help, and basically they told me theres nothing they can do and that i have to wait for a whole month until they receive the things and check it and then i get a refund if the package is returned safely. This is a joke! I pay money, expecting a service and this is the way I get treated.
I would imagine, after totally $#*!in up my trip. To either refund me instantly, to offer to send them back ASAP. Anything,
Its been almost a month now, and nothing... nothing from this horrible company. Such a rip off!