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Nebula Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over deceptive billing practices and ineffective customer service. Common complaints highlight unexpected charges following trial subscriptions, difficulty in canceling services, and a lack of responsive support. Many customers describe their experiences as predatory, feeling misled by unclear subscription terms and automated responses from the support team. Overall, the feedback suggests a significant erosion of trust, with a strong recommendation for potential customers to exercise caution before engaging with the company.
This summary is generated by AI, based on text from customer reviews
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Signed up for the $5 trial, woke up to $49.99 taken. The site is incredibly slow - 60 seconds per page, half the buttons don't work, mobile version is a blank screen. Support ignored my 4 tickets
I tried Nebula with a $1 offer, but soon after, they billed my card $49.99 without my permission. No warnings, no response from support. It's impossible to trust a service that tricks people into hidden subscriptions.
Hi Nicholas,
Thank you for leaving us a note. We’re really sorry to hear about your experience — that sounds incredibly frustrating, and it’s not the kind of service we aim to provide. Nebula always shows full details about trial terms and pricing before any purchase is confirmed, but if anything felt unclear or unexpected, we’d love the chance to look into it and help.
Feel free to contact our team at sitejabber-reviews@asknebula.com. You deserve clear communication and reliable support, and we’re committed to making things right.
With care,
Nebula Team 🔮
Nebula looked fine at first — they asked for 1$, then a week later I saw 49.99$ gone from my card. No email, no warning, and no way to stop it. Avoid this service unless you want surprise charges.
Hi Evan,
Thank you for taking the time to share your experience — we’re genuinely sorry it felt frustrating. We understand how important it is to feel informed and in control, especially when it comes to trial offers and billing. That’s something we take seriously, and we regret that it didn’t come through for you. Your feedback helps us recognize where improvements are needed, and we take that seriously.
If you’re open to it, we’d really appreciate the opportunity to look into your situation and offer support. Please reach out to us at sitejabber-reviews@asknebula.com — we’re here to listen, assist, and make things right.
Sincerely,
Nebula Team 🔮
Nebula offered me a reading for just 1$, so I gave it a try. A few days later, my card showed a 49.99$ deduction without any email or confirmation. No refund, no response — pure scam disguised as astrology.
Greetings, Ivy!
It’s really valuable to us that you took the time to share your thoughts - even when the experience wasn’t what you expected. 💛️ We completely understand how unpleasant it must have been to see an unexpected $49.99 charge and not receive a clear response. That’s not the kind of experience we want for anyone.
To make things right and clarify everything about your subscription and payment, contact us at sitejabber-reviews@asknebula.com. Our team will carefully check your transaction details and explain each step, including confirmation emails and refund options.
Wishing you clarity and a smoother experience ahead,
Nebula Team🔮
At first, they charged me only 1$, so I didn't think much. But then 49.99$ disappeared without any notice. No one from support replied, and the reading wasn't even good. Total scammy behavior from start to finish.
Hi Hunter,
Thank you for taking the time to share your experience 🙏🏻
We’re truly sorry to hear about this situation and completely understand your frustration.
Please reach out to us at sitejabber-reviews@asknebula.com with the email linked to your payment, and our team will carefully review your case and ensure it’s resolved as soon as possible.
Warm regards,
Nebula Team 🔮
I paid 1€ for a simple reading, and days later I saw a 49.99€ deduction from my bank account. They never informed me about any subscription or future payments. I contacted them three times but never received an answer or refund. Total scam.
Hello Aurora,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience. We understand that unexpected charge can be upsetting. However, we are always transparent about all pricing for various orders. Your experience is very important to us, and we want to thoroughly review your case in details.
Please contact us at sitejabber-reviews@asknebula.com and provide detailed information so that our team can thoroughly review the issue and find the best way to help you.
Warm regards,
Nebula Team🔮
Just like everyone else i have been scammed by this"company". Only i am prepared to start a class action suite to stop them from robbing people. Pay pal and all the other banks who will not reverse the charge on a known scam is just as guilty for allowing them to get away with it as long as they have.
Hi Teresa,
We’re sorry to hear that you were left with this impression of our service.
Please be assured that Nebula never processes any payments without the user’s consent.
All purchase details, including price and renewal terms, are clearly displayed before confirmation to ensure transparency. We truly regret if this process seemed unclear or caused frustration.
If you reach out to us at sitejabber-reviews@asknebula.com, our team will carefully review your case and provide clarification regarding your transactions.
Your experience mean a lot to us.
Warm regards,
Nebula Team 🔮
I joined AskNebula for a 0.99$ reading, but days later they charged me 49.99€ with zero notice. Tried contacting support, but no one ever replied. It's a shady business that tricks users with fake low offers.
Hi Benjamin,
Thank you for taking the time to share your experience 🙏
We’re truly sorry to hear about the unexpected charge and the frustration this caused. We completely understand how disappointing this situation must have felt.
Please reach out to us at sitejabber-reviews@asknebula.com with the email linked to your payment, and we’ll carefully review your case and work to resolve it as quickly as possible. Your satisfaction is very important to us, and we truly appreciate your patience.
Warm regards,
Nebula Team 🔮
AskNebula offered a cheap 1$ reading but secretly billed me 49.99$ afterward. I tried reaching their support for clarification, but no one responded. Their site looks polished, yet the experience feels like a money trap from start to end.
Hi there, Mina,
Thank you for sharing your experience.
We’re sorry to hear that you were left with this impression and completely understand your frustration.
Please be assured that all payments on our platform are processed only with the user’s consent, and full pricing details are always displayed before confirmation.
Transparency is very important to us, and we truly regret if this process seemed unclear in any way.
If you reach out to us at support-sitejabber@asknebula.com, our team will carefully review your case and make sure you receive a detailed response as soon as possible.
Warm regards,
Nebula Team 🔮
Paid just $1 for a quick prediction, but then a $19.99 charge appeared later without any approval. I reached out to support and got no reply. Completely deceptive practice and dishonest handling of customer trust.
Greetings, Rowan!
Thank you so much for your message - and especially for taking the time to share your feedback with us. We know your time is valuable, and we genuinely appreciate that you used it to let us know something went wrong. 💙️
Please accept our sincere apologies for the lack of response. Our team is constantly working to ensure that every request is handled promptly and thoughtfully, and we’re sorry this wasn’t your experience.
We’d be really grateful if you could reach out to us again at sitejabber-reviews@asknebula.com. We’ll carefully review the charge you mentioned and provide a full explanation - with transparency and care at every step.
Wishing you clarity and peace ahead, Nebula Team 🔮️
I made what I thought was a harmless 1.99$ purchase on AskNebula, but they later withdrew 24.99€ without warning. No refund, no contact, nothing but silence. I feel completely scammed and disappointed by their practices.
Hi Thea,
Thank you for bringing your experience to our attention. We’re very sorry to hear that you were left feeling disappointed — that is not the impression we want to create. Our goal is always to provide clarity and support at every step, and we regret that this wasn’t your impression.
Our team is committed to handling each case with care and fairness. Please contact us directly at sitejabber-reviews@asknebula.com so we can investigate further and provide the assistance you need.
Kind regards,
Nebula Team 🔮️
I paid 1€ for what seemed like a harmless trial, but then 39.99€ was charged from my account days later without approval. AskNebula never replied to my emails or refund requests. Completely dishonest and deceptive practice.
Hello Declan,
We really appreciate you sharing your experience - hearing from our users means a lot to us. We understand that unexpected charges can be upsetting, and that’s never a pleasant surprise. 😔️
Please rest assured that we never hide any payment details. If you could kindly contact us at sitejabber-reviews@asknebula.com, our team will thoroughly review your case, clarify any questions you have, and work with you to find the best possible solution.
Thank you for allowing us to address this. We hope to improve your experience with Nebula soon. 💜
With care, Nebula Team 🔮
They lured me with a €1 horoscope, but €49.99 was withdrawn later without my approval. I emailed support repeatedly asking for a refund and got no response. Such a deceptive and unethical business practice.
Hi Audrey,
Thank you for taking the time to share your feedback 🙏
We’re truly sorry to hear about this experience — we completely understand how upsetting it must have felt.
Please reach out to us at sitejabber-reviews@asknebula.com with the email address linked to your payment so we can carefully review your case and help resolve it as quickly as possible.
Warm regards,
Nebula Team 🔮
I paid €1.99 thinking it's a one-time horoscope, but €49.99 was taken later without any notice. I tried reaching out for a refund several times but got no reply at all. It feels like a deliberate trick.
Hello Adam,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience. We understand that unexpected charge can be upsetting. However, we are always transparent about all pricing for various orders. Your experience is very important to us, and we want to thoroughly review your case.
Please contact us at sitejabber-reviews@asknebula.com and provide detailed information so that our team can thoroughly review the issue and find the best way to help you.
Warm regards,
Nebula Team🔮
AskNebula looked trustworthy with a €1 offer, but they withdrew €49.99 later with no explanation. I never authorized this payment, and support ignored my refund request. Avoid this fraudulent site at all costs.
Hi Madison,
Thank you for sharing your feedback 🙏
We’re truly sorry to hear about your experience and completely understand how frustrating unexpected charges can feel.
Please contact us at sitejabber-reviews@asknebula.com with the email linked to your purchase so we can carefully review your case, clarify what happened, and help resolve it as soon as possible. Your satisfaction is very important to us, and we genuinely appreciate your patience and trust while we look into this.
Warm regards,
Nebula Team 🔮
I agreed to a small payment of just 1$, but then asknebula.com charged me 24,99€ without warning. This review reflects my terrible experience, the way they trick users is unacceptable, and I wouldn't recommend this service to anyone.
Greetings Louis,
Thank you for taking the time to share your feedback with us! Please accept our heartfelt apologies for the unexpected €24.99 charge - we completely understand how troubling this situation can feel. We understand how concerning it can feel when a payment occurs without prior notice.
Please know that AskNebula never intends to mislead our users - every charge corresponds to a service purchased. 🙏️To fully resolve this and clarify the situation, we warmly invite you to contact us at sitejabber-reviews@asknebula.com. Our team will carefully review your account, explain exactly what happened, and ensure all your questions are addressed with care.
We appreciate you bringing this to our attention and hope the rest of your day is calm and positive, Nebula Team 🔮
I expected a 1$ service for a horoscope, but respontika.com took 39.99$ without my agreement. The whole process felt misleading, and support was unhelpful when I asked for a refund. This left me very disappointed.
Hi Shawn,
Thank you for your feedback.
We’re very sorry to hear about your unpleasant experience!
Just to clarify — Nebula is a separate platform dedicated to astrology and spiritual guidance, and we only provide services through our official app and website.
Respontika.com is not connected to us, so the payment you mentioned was not processed by our system. We recommend reaching out directly to their support team for assistance.
If you’d ever like us to double-check your details for peace of mind, our team is always available at sitejabber-reviews@asknebula.com
Warm wishes,
Nebula Team 🔮
AskNebula looked harmless at first with a $0.99 fee, but after that €24,99 was charged without my knowledge. Their support was unhelpful and slow, reviews seem unreliable, and overall the whole experience felt like a trap. Avoid this site if you value your money.
Hi Anthony,
Thank you for taking the time to share your experience 🙏
We’re truly sorry to hear about the charges and the frustration this has caused. We completely understand how upsetting this situation must have been for you.
Please reach out to us at sitejabber-reviews@asknebula.com with the email address linked to your payment so we can carefully review your case, clarify what happened, and work with you to resolve it as quickly as possible. Your satisfaction is very important to us, and we appreciate your patience while we make things right.
Best regards,
Nebula Team 🔮
I paid just 1€ for a prediction, but asknebula.com later billed me 39.99€ without asking. This review shows my experience with their hidden charges, manipulative billing, and unfair practices that left me frustrated and cheated.
Hi Daniel,
Thank you for sharing your feedback!
We’re sorry to hear about the charge and the frustration it caused. We completely understand how concerning this must have been for you.
Please contact our support team at sitejabber-reviews@asknebula.com so we can carefully review your case, clarify what happened, and work with you to resolve it as quickly as possible. Your satisfaction is very important to us, and we truly appreciate your patience while we make things right.
Best regards,
Nebula Team 🔮
I was charged €1 for a simple horoscope but then my account showed €49.99 missing without my approval. This was a frustrating, unfair and misleading experience that left me feeling scammed by the site completely.
Hi Jade,
Thank you for sharing your feedback 🙏
We’re truly sorry to hear about the charge and the frustration this caused. We completely understand how upsetting this experience must have been for you.
Please contact our support team at sitejabber-reviews@asknebula.com so we can carefully review your case, clarify what happened, and work with you to resolve the issue as quickly as possible. Your satisfaction is very important to us, and we appreciate your patience while we make things right.
Best regards,
Nebula Team 🔮
From the business
You deserve to be happy in love! Use the powerful influence of the stars and planets to the advantage of your relationships. Nebula is here to help you!
We have understood that one of the main components of a person's wellbeing is having healthy and fulfilling relationships. That is why we decided to focus on astrology for relationships.
We want to inspire people to find their way to happiness in love with the help of highly-personalized horoscopes and astrology-based tools, including different kinds of readings and professional astrology consultations.
Let us be your relationship compass.
For more details, please visit our website https://asknebula.com/
If you need any help, please try to find the answer in our Help Center https://help.answers-365.com/hc/en-us or please contact our Support Team at nebula.support@nebulahoroscope.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello there,
Thank you for sharing your experience — we're sorry it felt this frustrating. No one should wake up to a charge they weren’t expecting or struggle with a site that doesn’t work smoothly. That’s not the experience we want for our users.
While our trials and billing terms are shown during sign-up, it’s clear that something in the process didn’t feel transparent to you, and we take that seriously. The delays and blank screens you mentioned also shouldn’t happen, and your feedback has already been passed to our tech team.
If you’d like us to review your case personally and help make things right, you can reach us anytime at sitejabber-reviews@asknebula.com. We’ll take care of it.
Warm regards,
Nebula Team 🔮