Nebula Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over deceptive billing practices and ineffective customer service. Common complaints highlight unexpected charges following trial subscriptions, difficulty in canceling services, and a lack of responsive support. Many customers describe their experiences as predatory, feeling misled by unclear subscription terms and automated responses from the support team. Overall, the feedback suggests a significant erosion of trust, with a strong recommendation for potential customers to exercise caution before engaging with the company.
This summary is generated by AI, based on text from customer reviews
They charged me for a plan I didn't know existed. I've reached out through every possible contact method and no response. It's infuriating and feels like legal robbery.
Nebula Reviews makes it look legit, but this is daylight robbery. Hidden charges, unreachable support, and no way to cancel without a major fight. It's a fraud hiding in plain sight.
Hello Jacob K., hello there!
Thank you for taking the time to leave us feedback.
We’re sorry to hear about your difficulties with charges and unreachable support.
Please be sure that we treat each of our customers with the highest value and always provide a response to each request. We kindly ask you to check your email spam folder. Our emails could have occasionally got there. If you didn’t find them - please repeat your request on nebula.support@nebulahoroscope.com, and we will check it ASAP.
Kind regards,
Nebula team 🔮
Terrifying how they prey on people. I never saw a single subscription confirmation, yet charges hit my card monthly. And not a word from customer service despite dozens of emails.
Hello Ruby,
Thank you for sharing your experience 💜 We’re truly sorry to hear about the frustration you’ve faced.
Subscription confirmations are always required before activation, ensuring transparency in the process. However, we understand how concerning unexpected charges can be, especially when support responses are delayed.
We regret that you haven’t received assistance yet, and we want to resolve this as quickly as possible. Please contact us at nebula.support@nebulahoroscope.com, and we’ll prioritize reviewing your case to find a resolution.
We appreciate your patience and want to help ensure clarity! ✨
Best regards, Nebula Support Team 🔮
Totally unacceptable. I canceled the trial and still got charged twice! The support team refuses to even acknowledge my complaint. This feels like legal theft and it's infuriating.
Dear Natalie, hello!
Thank you for your feedback.
We’re very sorry for the frustration you’ve experienced. Charges after cancellation should not occur, and we regret that your issue wasn’t properly addressed by our support team. This is not the level of service we aim to provide, and your concerns have been noted as we work to improve both our processes and customer care.
If you need further assistance, you can contact us at nebula.support@nebulahoroscope.com.
Best regards,
The Nebula Team 🔮
I saw positive Nebula Experience claims and gave it a try—what a mistake! Hidden fees everywhere, no refund policy worth anything, and the support team's favorite trick is disappearing on you.
Hello Logan,
Thank you for sharing your experience 💜 We’re sorry to hear that you encountered unexpected charges. All payment details and subscription terms are clearly presented before confirmation, and every transaction requires user approval before processing.
We regret that you haven’t received a response yet, and we want to assist you as soon as possible. Please reach out to us at nebula.support@nebulahoroscope.com, and we’ll prioritize your case to ensure a resolution.
Best regards, Nebula Support Team 🔮
Rage mode: they sneak charges and ignore every msg. ASK Nebula Reviews to validate how awful this is—the support team is nonexistent. I want my money back and a public apology.
Hello Henry,
Thank you for reaching out 💜 We’re truly sorry for any frustration you’ve experienced, and we regret that you haven’t received a response yet
All charges require user confirmation before processing, and subscription details are always presented transparently before purchase. However, we understand that this situation has been upsetting and want to assist you as soon as possible
Please contact us at nebula.support@nebulahoroscope.com, and we’ll prioritize your case to ensure a resolution, including reviewing your refund request
Nebula Support Team 🔮
This is a nightmare. Been charged silently every month and no one answers my urgent support tickets. Nebula Experience is a joke when support never shows. Hidden subscription traps unsuspecting users. Beware before it's too late!
Dear James, hello!
Thank you for sharing your feedback. We’re truly sorry to hear about experience with our services. We are sorry for the payment troubles that happened and the frustration caused by our delayed support responses. Our goal is to provide full transparency: all subscription details—including trial terms and renewal fees—are clearly displayed before confirmation, and you can cancel anytime via your account settings.
Please check your email inbox and spam folder for any replies from our team. If you still haven’t received a response, resend your inquiry to nebula.support@nebulahoroscope.com, and we will prioritize resolving this issue for you as quickly as possible.
Respectfully,
Nebula team 🔮
Beyond outraged: they sneakily enrolled me into a paid plan and support ignores every email. It's like shouting into a void. Money siphoned with no explanation. This isn't service, it's theft in disguise—and they don't care!
Dear Rut g., hello!
Thank you for sharing your feedback. We’re truly sorry to hear that you feel ignored and frustrated by the payment issues. Please know that all subscription details—including any trial-to-paid conversion—are clearly displayed before confirmation, and you can cancel anytime via your account settings.
Please be sure that we treat each of our customers with the highest value and always provide a response to each request. We kindly ask you to check your email spam folder. Our emails could have occasionally got there. If you didn’t find them - please repeat your request on nebula.support@nebulahoroscope.com, and we will check it ASAP.
Kindest regards,
Nebula team 🔮
I am livid with this service. My credit card was charged twice without warning—unethical! Nebula Reviews mentions are pointless when the support team doesn't even reply. Complete scam, hidden fees, no transparency. I demand a refund now!
Dear Noah, hello!
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the payment issues and the frustration caused by our delayed support response. Please know that we strive for full transparency: all subscription and renewal details are clearly presented before confirmation. You can always cancel any active subscription directly in your account settings to prevent further charges.
Please be sure that we treat each of our customers with the highest value and always provide a response to each request. We kindly ask you to check your email spam folder. Our emails could have occasionally got there. If you didn’t find them - please repeat your request on nebula.support@nebulahoroscope.com, and we will check it ASAP.
Respectfully,
Nebula team 🔮
Absolutely furious! I just discovered a hidden auto-subscription that silently drains my account monthly. Tried contacting support - crickets! This is daylight robbery. Customer success? More like customer ghosting. I'd rate them zero if I could!
Dear Grace, hello!
Thank you for sharing your feedback. We are sorry to hear about your negative experience with Nebula. Please know that all subscription details, including any trial-to-paid conversion, are clearly outlined before confirmation, and we strive for full transparency.
You can always cancel your subscription directly in your account settings to prevent further charges. Sometimes our replies land in spam or junk folders—please check there for any messages from us. If you still haven’t heard back, contact us again at nebula.support@nebulahoroscope.com, and we’ll prioritize resolving this for you.
Kind regards,
Nebula team 🔮
This is my experience I would not purchase anything from Nebula horoscope ever again, they are not transparent and have hidden additional charges which they call "autofill" or something like that. I was hit with additional charges 47 times at $9.99, I canceled my subscription and they sent me a screenshot of a canceled subscription which turned out to be false because when I tried to get my money back, I was informed by PayPal that my subscription wasn't canceled and PayPal actually helped cancel it. Now I am trying to dispute those 47 charges at $9.99 almost $500 (autofill). I am in dispute going through PayPal and Nebula is waving their terms in condition. It's definitely very sneaky how the "autofil" comes in after they ask you if you want to pay $19.99 and you say no in the comment section. The autofill is added on afterwards and not warning you in the same comment section. I would give them -0 review, if I could. I wouldn't recommend them definitely buyer be ware. I am still in a dispute resolution with them through PayPal and will see what happens. It's such a big mess!
Dear Sarang,
We’re very sorry to hear about what you’ve been through. We take claims of unclear charges seriously and want to assure you that no extra payments are ever added without a user’s confirmation. That said, your situation deserves a closer look. Please contact us at nebula.support@nebulahoroscope.com with your details so we can fully investigate, work with PayPal if needed, and make sure your concerns are properly addressed.
Best wishes,
Nebula Support Team 🔮
Thought it was a one-off payment, but hidden terms led to bi-weekly charges. No option to speak to support. Just got generic bot replies. Cancelled, but money kept leaving my account. Don't fall for the fake promos.
Dear Mason, hello!
Thank you for sharing your experience. We're truly sorry to hear about the confusion with the charges and the frustration with support.
All subscription terms, including recurring payments, are displayed during sign-up and require confirmation. That said, we understand how this could feel unclear, and we apologize for the inconvenience.
Please contact us at nebula.support@nebulahoroscope.com—our team will personally review your case, ensure your subscription is fully canceled, and assist with a refund review if applicable.
Kind regards,
Nebula Support Team 🔮
The entire business model feels predatory. They count on you forgetting or giving up. Truly awful experience overall.
Dear Hannah, hello!
Thank you for your feedback. We’re truly sorry to hear that your experience felt this way—it’s certainly not the impression we want to leave.
Our goal is to be transparent and supportive throughout the user journey. If something felt misleading or frustrating, we’d really appreciate the opportunity to review your case and make things right.
Please contact us at nebula.support@nebulahoroscope.com—we’re here to help and improve your experience wherever possible.
Kind regards,
Nebula Support Team 🔮
The refund policy is just for show. Even when you prove you canceled, they keep your money and act like nothing happened.
Dear William, hello there!
Thank you for your feedback.
We’re sorry to hear about your experience. Please rest assured that we take all requests seriously and always strive to resolve them fairly and promptly.Our refund policy follows strict guidelines to ensure fairness and transparency.
Please provide us with more information about your problem at nebula.support@nebulahoroscope.com, this information will greatly help our support team to solve it and let you enjoy our service without any confusion.
Best wishes,
Nebula team 🔮
I tried everything to cancel — no confirmation, no response. Charges didn't stop. It feels like theft. There's no way to get help from them. Horrible experience.
Hello Emilya!
Thank you very much for your feedback.
We’re sorry to hear that your experience with our product was not satisfactory.
Please be informed that simple cancellation instructions are available in our Subscription Terms under Settings, where you can easily manage or cancel your subscription.
Please contact our support service at nebula.support@nebulahoroscope.com. We will do our best in order to solve your problems as soon as possible.
Best wishes, Nebula team 🔮
What looked like a fun, cheap app turned out to be a money drain. €39 bi-weekly and no confirmation on cancellation. Support was automated and useless. Had to cancel my card.
Dear Hannah,
We’re very sorry to hear that your experience was frustrating and disappointing. A fun, low-cost offer should never turn into unexpected stress — especially with unclear charges and cancellation issues.
We also regret that our support felt unhelpful. While we do use automated tools to assist quickly, your case deserved direct attention, and we sincerely apologize if that wasn’t provided.
Please contact us at nebula.support@nebulahoroscope.com with your account or payment details, and a real team member will review everything and ensure no further charges occur.
Kind regards,
The Nebula Team 🔮
Ad made it sound like a €1 service. Later saw €42 charges every 14 days. Couldn't cancel easily and didn't receive confirmation. Support was useless. Got my money back only via my bank.
Dear Sofia,
Thank you for sharing your experience, and we're truly sorry for the confusion and frustration you've faced.
We understand how upsetting it is to expect a €1 service and then discover recurring charges — especially without clear cancellation options or confirmation. That’s not the experience we want anyone to have, and we regret that our support didn’t provide the help you needed at the time.
We’re currently reviewing how we communicate trial terms and cancellation steps to prevent situations like this in the future. If there’s anything unresolved, please don’t hesitate to reach out to us at nebula.support@nebulahoroscope.com — a real team member will assist you directly.
Sincerely,
The Nebula Team 🔮
I never expected a €1 app to drain €90 in a month. No proper subscription warning. Tried cancelling, didn't work. No one to talk to. Generic replies, no solutions. Total scam behavior. |
Dear Adrian,
We’re truly sorry to hear about your experience. A €1 offer leading to unexpected charges without clear warnings is not how we want anyone to feel.
We understand your frustration with cancellation issues and unhelpful replies — that's not acceptable. Please email us at nebula.support@nebulahoroscope.com with your account or payment details so a real team member can personally review your case and work toward a resolution.
Sincerely,
The Nebula Team 🔮
ASK Nebula Reviews: The entire business model feels predatory. They count on you forgetting or giving up. Truly awful experience overall.
Hello Zoe,
Thank you for your feedback. We're really sorry to hear that your experience with Nebula felt this way — it's never our intention to cause frustration or confusion. We aim to be transparent with all our offers and subscription terms, and we truly regret if this wasn’t your experience.
If you need assistance with canceling a subscription or believe you were charged incorrectly, please reach out to us at nebula.support@nebulahoroscope.com — we’re here to help and will do our best to make things right.
Warm regards,
Nebula Support Team 🔮
They don't just make it hard to cancel—they actively prevent it. Pages don't load, links break, and support is nonexistent.
Hello Samuel,
Thank you for sharing your experience. We’re really sorry to hear that you encountered issues with our cancellation process and support. This is absolutely not the kind of service we aim to provide, and we understand how frustrating it must be when pages don’t load or links aren’t functioning properly.
We’d love the opportunity to make things right and help you cancel your subscription without any further trouble. Please contact us directly at nebula.support@nebulahoroscope.com — our team is here to provide you with clear guidance and make sure your concerns are addressed as quickly as possible.
Your feedback is incredibly important to us, and we’re working hard to improve these processes so all users can manage their accounts easily and with confidence.
Warm regards,
Nebula Support Team 🔮
From the business
You deserve to be happy in love! Use the powerful influence of the stars and planets to the advantage of your relationships. Nebula is here to help you!
We have understood that one of the main components of a person's wellbeing is having healthy and fulfilling relationships. That is why we decided to focus on astrology for relationships.
We want to inspire people to find their way to happiness in love with the help of highly-personalized horoscopes and astrology-based tools, including different kinds of readings and professional astrology consultations.
Let us be your relationship compass.
For more details, please visit our website https://asknebula.com/
If you need any help, please try to find the answer in our Help Center https://help.answers-365.com/hc/en-us or please contact our Support Team at nebula.support@nebulahoroscope.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sarah,
Thank you for reaching out 💜 We’re truly sorry for the frustration you’ve faced.
All subscription details, including pricing and activation terms, are provided transparently before confirmation to ensure clarity. However, we understand how frustrating it is to experience unexpected charges and difficulties in reaching support.
We regret that your inquiries haven't been addressed yet, and we want to resolve this as soon as possible. Please contact us at nebula.support@nebulahoroscope.com, and we’ll prioritize reviewing your case to ensure proper assistance.
Wishing you clarity and a swift resolution! ✨
Best regards, Nebula Support Team 🔮