Nebula Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over deceptive billing practices and ineffective customer service. Common complaints highlight unexpected charges following trial subscriptions, difficulty in canceling services, and a lack of responsive support. Many customers describe their experiences as predatory, feeling misled by unclear subscription terms and automated responses from the support team. Overall, the feedback suggests a significant erosion of trust, with a strong recommendation for potential customers to exercise caution before engaging with the company.
This summary is generated by AI, based on text from customer reviews
Every aspect of this app feels like a trap. There's no honesty, no support, and no accountability. I deeply regret signing up.
No email confirmation, no subscription page—just charges hitting my bank without explanation. I had to dispute it with my card provider.
Dear Banjamin, hello!
Thank you for sharing your experience. We're truly sorry to hear about the unexpected charges and the lack of communication.
All subscriptions require confirmation during sign-up, and users typically receive an email with details. If that didn’t happen in your case, we absolutely want to investigate.
Please contact us at nebula.support@nebulahoroscope.com so we can look into your account, clarify the situation, and ensure no further issues occur.
Kind regards,
Nebula Support Team 🔮
ASK Nebula Reviews: I submitted proof that I canceled and they still said the billing was "valid." Disgraceful and dishonest company policies.
Dear Mia, hello!
Thank you for your feedback, and we’re truly sorry to hear about your experience.
We understand how frustrating it must feel to be charged after cancellation, especially when you’ve provided proof. That’s not the standard we aim for, and we’d like to take a closer look at your case.
Please contact us at nebula.support@nebulahoroscope.com with your cancellation details, and we’ll re-review the situation to ensure it’s handled fairly.
Kind regards,
Nebula Support Team 🔮
Was charged €45 twice without agreeing to any subscription. Never even got a reading, just charges with no explanation or support.
Dear Nikolai, hello!
Thank you for your feedback, and we're truly sorry to hear about the unexpected charges and lack of support.
All subscriptions require user confirmation, and we aim to provide full transparency during sign-up. If you were charged without receiving your reading, that’s absolutely not the experience we want you to have.
Please contact us at nebula.support@nebulahoroscope.com so we can investigate the charges, assist with cancellation, and review your refund eligibility.
Kind regards,
Nebula Support Team 🔮
Was drawn in by a social media ad promising a €1 deal. Instead, I got hit with a €39 charge just three days later with no way to undo it.
Dear Jakub, hello!
Thank you for your feedback. We're truly sorry to hear about the confusion surrounding the cancellation process and the unexpected €39 charge.
The €1 offer includes a trial, with full pricing and renewal terms displayed before confirmation. That said, we understand the process may not always feel clear, and we sincerely apologize for the inconvenience.
Please contact us at nebula.support@nebulahoroscope.com—we’ll review your case, assist with cancellation, and evaluate your refund request.
Kind regards,
Nebula Support Team 🔮
Nebula Reviews: They claim you can cancel anytime, but don't offer an actual method to do so. Pure deception and terrible customer experience.
Dear Grace T., hello!
Thank you for sharing your feedback.
We’re truly sorry to hear about the difficulty you’ve experienced. Our goal is to offer full transparency in our processes, and we regret that you couldn’t find the cancellation option easily.
Please note that you can always cancel your subscription directly in your account settings—just navigate to Settings.
If you still encounter any issues, our support team is here to help. Kindly reach out to us at nebula.support@nebulahoroscope.com, and we’ll ensure your cancellation is handled promptly.
Kind regards,
Nebula team 🔮
I've contacted them six times about unwanted charges. No human ever responded. Just copy-paste templates from bots.
Hello Leo, hello!
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating repeated, impersonal responses can be. At Nebula, we pride ourselves on full transparency and on providing real, individualized support—not just automated templates.
Please be sure that we treat each of our customers with the highest value and always provide a response to each request. We kindly ask you to check your email spam folder. Our emails could have occasionally got there. If you didn’t find them - please repeat your request on nebula.support@nebulahoroscope.com, and we will check it ASAP.
Have a good day
Nebula team 🔮
ASK Nebula Reviews: The refund policy is just for show. Even when you prove you canceled, they keep your money and act like nothing happened.
Dear Emily, hello!
Thank you for sharing your feedback.
We’re truly sorry to hear about your experience with our refund policy and understand how frustrating this must be. Please rest assured that we are committed to full transparency and treating concerns with the utmost care.
Please contact us at nebula.support@nebulahoroscope.com, so we could contact our payment system and help you to solve the problem. You can be sure that we will do our best in order to help you to solve the problem rapidly.
Respectfully,
Nebula team 🔮
The so called credits that you get to chat with them is rigged. I would pay 10 dollars for 120 credits only to talk with them for less then 3 minutes and when you're text that's not long at all when you are waiting for them to respond. And I don't know how to get hold of their customer service either. Oh and by the way I just looked again and 120 credits is just 3 mins so they will 10 dollar you like crazy for a 3 minute conversation smh not good at all
Dear Talia, hello!
Thank you for sharing your feedback.
We’re truly sorry to hear about your frustration with the credit system and the short conversation time. Our goal is to be fully transparent and this information is displayed before purchase.
Please tell us more about an issue at nebula.support@nebulahoroscope.com. Your opinion is crucial for us, as only real users can help us to make our product actually better.
Respectfully,
Nebula team 🔮
Nebula Feedback: They pretend to offer help but keep looping you through the same bot replies. It's exhausting and never leads to resolution.
Dear Amelie, hello!
Thank you for your honest feedback. We’re genuinely sorry that your experience felt repetitive and unresolved — that’s not how we want anyone to feel when reaching out to us.
We understand how frustrating it is to not get a clear answer when you're seeking help. If you give us another chance, please email nebula.support@nebulahoroscope.com with a short description of the issue — and we’ll make sure it’s personally reviewed by a human agent.
We appreciate your patience and the time you took to share this.
Kind regards,
The Nebula Team 🔮
I only authorized 1 euro for a trial and some time later that day, I discovered an additional 49.99 euros was taken from my credit card. Beware! This was not what I signed up for. I haven't opened any emails from Nebula and haven't used their services. Nebula customer support has told me to wait for Paypal's resolution, and visa versa. Nobody is interested in helping out the poor scammed consumer.
Hello Sophie,
Thank you for your feedback. We’re very sorry that your attempts to contact our support team have been frustrating. It’s never our intention to make things difficult, and we understand how important it is to get clear and helpful assistance.
Please reach out to us again at nebula.support@nebulahoroscope.com, and include the details of your issue. We’ll make sure a real person reviews your request and supports you directly.
Warm regards,
Nebula Support Team 🔮
Nebula Experience: The "support team" is a joke—just bots repeating themselves. No way to speak to an actual person or get a straight answer.
Hello Isabella,
Thank you for sharing your thoughts. We're truly sorry to hear that you felt unsupported. Our support team is here to help, and we never want any user to feel like they are speaking to a bot.
Please email us directly at nebula.support@nebulahoroscope.com with the details of your concern. A member of our team will respond personally to help resolve the issue.
Best wishes,
Nebula Support Team 🔮
ASK Nebula Reviews: Tried contacting support three times. Just got the same automated message telling me to resend the same details. Very unhelpful.
Hello Sophie,
Thank you for your feedback. We’re very sorry that your attempts to contact our support team have been frustrating. It’s never our intention to make things difficult, and we understand how important it is to get clear and helpful assistance.
Please reach out to us again at nebula.support@nebulahoroscope.com, and include the details of your issue. We’ll make sure a real person reviews your request and supports you directly.
Warm regards,
Nebula Support Team 🔮
This company hides real pricing in fine print. You think you're paying once, but they lock you into hidden recurring charges without clear consent.
Hello Isabelle,
Thank you for your review. We're truly sorry you feel this way. We strive to be transparent about our pricing and subscription details, and we never intend to mislead anyone. All terms are presented to users before confirming any purchase.
That said, if something wasn’t clear or you believe you were charged in error, please don’t hesitate to contact our support team at nebula.support@nebulahoroscope.com. We’re happy to investigate your case and offer assistance.
Your trust means a lot to us, and we’ll do our best to restore it.
Kind regards,
Nebula Support Team 🔮
I'm not into this kind of thing, but for buck, I figured what's the harm. Within one minute of billing me for $1.00, I was billed an additional $29.99.
When I tried to contact them, I was sent to a chat.
Most of what they tell you is gleaned from a quiz.
I wish I'd have read some reviews first.
Hello Michael,
Thank you for sharing your experience, and we're sorry it left such a negative impression. We understand how concerning it must be to see unexpected charges. Please note that all purchases on Nebula are clearly described and require user confirmation before any payment is processed.
If the process was not clear or you feel something went wrong, we’d be happy to look into it and assist further. Just reach out to us at nebula.support@nebulahoroscope.com, and we’ll do our best to resolve this.
Your feedback is important, and we’re committed to making improvements.
Best wishes,
Nebula Support Team 🔮
ASK Nebula Reviews: I signed up once just to try it, and somehow I got billed three times. This is not normal behavior for any app — it's shady and predatory.
Dear Anthony, hello!
Thank you for your feedback. We're truly sorry to hear about your experience and understand how concerning multiple charges can be.
Please note that all subscriptions and payments on our platform require explicit user confirmation before being processed. If you believe something went wrong, we’d be glad to investigate and assist.
Kindly reach out to us at nebula.support@nebulahoroscope.com—our team will review your case thoroughly and work to resolve it as quickly as possible.
Kind regards,
Nebula Support Team 🔮
There's no way to contact them, no option to stop payments. Unbelievable how they've structured this. It feels like fraud masked as a digital service.
Dear Alice, hello!
Thank you for your feedback. We're truly sorry for the frustration you've experienced—we completely understand how upsetting this must feel.
Our support team is available and ready to help. You can reach us at nebula.support@nebulahoroscope.com, and we’ll assist you in stopping any ongoing charges and reviewing your subscription status.
We’re committed to resolving this for you and restoring your trust.
Kind regards,
Nebula Support Team 🔮
I canceled a week before billing was scheduled, but they still charged me. This company is a complete joke and doesn't care at all about doing the right thing.
Dear Sophie, hello!
Thank you for sharing your experience, and we’re truly sorry to hear that you were charged despite canceling in advance.
This shouldn’t have happened, and we’d like to investigate what went wrong. Please reach out to us at nebula.support@nebulahoroscope.com with any details you can provide—we’re committed to resolving this for you and making things right.
Kind regards,
Nebula Support Team 🔮
Nebula Feedback: Billing starts before your free trial even ends, and no one notifies you. You find out only after money is gone. It's sneaky and completely unethical.
Hello Isaac!
Thank you for feedback. We’re sorry for the frustration this caused. Our goal is always transparency—trial and billing details are shared during sign-up and in your confirmation email. Also all transactions are initiated exclusively with the consent of the user and a reminder is sent in advance about each coming transaction.
If you need help reviewing your case or canceling, please contact us at nebula.support@nebulahoroscope.com.
Kind regards, Nebula team🔮️
Nebula Feedback: They locked me into billing without consent, and now they won't respond or let me cancel. I've never experienced such blatant disregard for users.
Dear Caleb,
Thank you for your feedback. We’re very sorry to hear about your experience and truly understand your frustration. Please know that all subscriptions on Nebula are activated by users with their consent and confirmation.
If you’ve experienced any issues with cancellation or billing, we want to help resolve them right away. Kindly reach out to us at nebula.support@nebulahoroscope.com, and our team will personally review your case and assist you.
Your satisfaction matters to us, and we’re here to support you.
Best regards,
Nebula Support Team 🔮
From the business
You deserve to be happy in love! Use the powerful influence of the stars and planets to the advantage of your relationships. Nebula is here to help you!
We have understood that one of the main components of a person's wellbeing is having healthy and fulfilling relationships. That is why we decided to focus on astrology for relationships.
We want to inspire people to find their way to happiness in love with the help of highly-personalized horoscopes and astrology-based tools, including different kinds of readings and professional astrology consultations.
Let us be your relationship compass.
For more details, please visit our website https://asknebula.com/
If you need any help, please try to find the answer in our Help Center https://help.answers-365.com/hc/en-us or please contact our Support Team at nebula.support@nebulahoroscope.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi James,
We highly rate your feedback, as you help us to make our service better.
We’re sorry to hear about your experience and truly regret that the app left you feeling this way. Your feedback is important, and we never want users to feel misled or unsupported.
While Nebula aims to provide meaningful guidance and a positive experience, we recognize that some parts of the process can be unclear or frustrating. We're constantly working to improve clarity around pricing and subscriptions, and we take full responsibility when expectations aren’t met.
If you’d be open to it, we’d like to help resolve any specific issues you've encountered. Please reach out to us at nebula.support@nebulahoroscope.com — we’re here to listen and assist however we can.
Take care and stay inspired, Nebula team 🔮