Nebula Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over deceptive billing practices and ineffective customer service. Common complaints highlight unexpected charges following trial subscriptions, difficulty in canceling services, and a lack of responsive support. Many customers describe their experiences as predatory, feeling misled by unclear subscription terms and automated responses from the support team. Overall, the feedback suggests a significant erosion of trust, with a strong recommendation for potential customers to exercise caution before engaging with the company.
This summary is generated by AI, based on text from customer reviews
Customer support is just auto-replies and copy-paste messages. I never spoke to a real person. No resolution, just silence and fake concern. Absolutely useless.
Nebula Experience: Support didn't even try to understand my issue. They read nothing and just closed my ticket immediately. It's insulting and incredibly unhelpful.
Dear Mason, hello!
Thank you for your honest feedback, and we sincerely apologize for the way your support experience was handled. It’s deeply disappointing to hear that your concerns weren’t properly acknowledged — that’s not the standard we aim for.
Please give us another chance to assist you. If you reach out to nebula.support@nebulahoroscope.com, we’ll make sure your issue is reviewed thoroughly and respectfully this time.
Respectfully,
Nebula team 🔮
If I could give them ZERO stars, I would. 1 Star is a bit generous for what my experience was.
Billing Issues:
Unauthorized Charges: I was charged for subscriptions or services that I didn't explicitly agree to or was unaware I had signed up for.
Hidden Subscriptions: I was led to believe they were making a one-time purchase, but I was subsequently enrolled in recurring subscriptions without clear notification.
Difficult Cancellation Process: I experienced difficulty canceling subscriptions. There is no clear option to cancel within the app. The cancellation process is unreliable. I had to write them an email because it is impossible to opt out or cancel.
Dear user, hello!
Thank you for sharing your experience, and we’re truly sorry for the frustration this situation caused.
We understand how upsetting unexpected charges and unclear subscription terms can be. Transparency and user control are priorities for us, and it’s clear we’ve fallen short here. We're currently working to improve both the clarity of our subscription flow and the ease of cancellation.
If your issue hasn’t yet been resolved, please contact us at nebula.support@nebulahoroscope.com — we’ll prioritize your case and ensure it's handled properly.
Kind regards,
Nebula team 🔮
You'll get charged without knowing, and once you notice, it's too late. They don't refund — ever.
Dear Lily, hello!
Thank you for sharing your experience. We’re truly sorry to hear that you were charged unexpectedly and felt unsupported afterward.
All payments on our platform require user confirmation, and details about trial periods and renewals are shown before purchase. That said, if you feel the charge was made in error, we’d be happy to review your case.
Please contact us at nebula.support@nebulahoroscope.com—we’re here to help and will do our best to find a solution.
Kind regards,
Nebula Support Team 🔮
ASK Nebula Reviews: I never gave consent for recurring charges. They took my money and ran. Shady and dishonest.
Dear Matthew, hello!
Thank you for your feedback. We’re truly sorry to hear about your experience and understand how upsetting unauthorized charges can feel.
Please note that subscriptions on our platform require user confirmation during the sign-up process, and all billing terms are displayed before payment. That said, we take your concern very seriously and would like to investigate this further.
Kindly reach out to us at nebula.support@nebulahoroscope.com, and our support team will review your case and ensure it’s resolved promptly.
Best regards,
Nebula Support Team 🔮
There's absolutely no way to cancel through the app, and the links on their website lead nowhere. When you reach out for help, they just blame the user instead of taking responsibility. Completely unprofessional.
Dear Ella, hello!
Thank you for sharing your feedback. We’re truly sorry for the trouble you've had trying to cancel and the frustration it caused.
Please note that subscriptions must be managed through the platform where they were purchased (App Store, Google Play, or our website). If you're having issues with cancellation links or received unhelpful replies, that’s not the experience we aim to provide—and we sincerely apologize.
Our team would be happy to guide you step by step and make sure everything is properly resolved. Please contact us at nebula.support@nebulahoroscope.com so we can assist you directly.
Kind regards,
Nebula Support Team 🔮
Nebula Feedback: It's beyond frustrating to be charged repeatedly for something I never used and couldn't cancel.
Hello Daniel!
Thank you for feedback. We’re really sorry to hear about your experience. Our goal is always to provide clear information and an easy cancellation process.
If you weren’t able to cancel or were charged unexpectedly, please contact us at nebula.support@nebulahoroscope.com so we can look into this and make it right.
Kind regards, Nebula Team🔮️
ASK Nebula Reviews: You won't even know you're subscribed until money disappears. No reminders, no option to cancel in-app.
Hello Alexander!
Thank you for feedback. We're sorry for the confusion and frustration you've experienced. Our subscription details are presented before confirmation, and cancellations can be managed through your account. Please also note that our users receive appropriate reminders.
If you're having trouble, please contact us at nebula.support@nebulahoroscope.com — we're here to help and resolve this for you.
Warm regards, Nebula Team🔮️
Nebula Reviews: These hidden charges are criminal. I never saw a subscription screen or got a notice, yet they charged me monthly.
Hello Benjamin!
Thank you for feedback. We're truly sorry to hear about your experience. Our goal is full transparency, and subscription details, including trial terms and cancellation instructions, are always shared before any payment is processed.
If you didn’t intend to subscribe or weren’t aware of the charge, please reach out to us at nebula.support@nebulahoroscope.com so we can investigate and assist you directly.
Best regards, Nebula Team🔮️
Nebula Experience: They said I wasn't eligible for a refund, even though I never got any service. What a terrible policy.
Hello Liam,
Thank you for sharing your experience. We're truly sorry to hear about the frustration you've faced, and we apologize for any inconvenience caused. It’s never our intention to leave any of our users dissatisfied.
If you’ve had trouble receiving the service you expected, please contact us directly at nebula.support@nebulahoroscope.com. We want to ensure that your concerns are addressed and, if possible, assist with a resolution to the issue.
We truly value your feedback and are committed to improving your experience with us.
Best regards,
The Nebula Team 🔮
Nebula Experience: I regret ever downloading this. The subscription model is built to trick and trap. Even after proving I canceled before the renewal, they wouldn't issue a refund. Total robbery.
Hello Hunter M.,
Thank you for sharing your experience. We’re truly sorry to hear about your frustration and regret, and we understand how upsetting this situation must feel.
At Nebula, we aim to be transparent with all subscription terms, and cancellations before renewal should prevent any charges. If you’ve already provided proof of cancellation and haven’t received proper support, please reach out to us again at nebula.support@nebulahoroscope.com. We’ll personally review your case and do our best to find a fair resolution.
Kind regards,
Nebula Support Team 🔮
Nebula Experience: They lure you in with a low price, then quietly enroll you in an expensive subscription. Nothing about this is transparent or fair.
Hi Dominic,
Thank you for sharing your experience, and we sincerely apologize for the trouble this has caused. It’s important to us that our users have clear and transparent experiences with Nebula, and we deeply regret that this wasn’t the case for you.
We have a dedicated team of skilled psychics and developers working hard every day to bring you the best experience. To support their efforts, Nebula offers a paid subscription that gives you an ad-free experience. However, we also provide plenty of free, personalized content that you can enjoy without subscribing. We want to make sure you get the most out of the app, no matter which option you choose!
We would appreciate the opportunity to investigate this further and resolve any issues you’ve faced with hidden charges or subscription enrollment. Please reach out to us directly at nebula.support@nebulahoroscope.com, and we will do our best to correct the situation.
Thank you for bringing this to our attention, and we’re sorry for any frustration you’ve experienced. We value your feedback and hope to improve your experience moving forward.
Nebula Support Team 🔮
Cancelled on day 5 of trial, still charged $39. No email, no warning, no help from support. I'm now disputing the charges with my bank.
Hi there, Elijah,
Thank you for reaching out and letting us know about the issue you're facing. We sincerely apologize for the inconvenience and frustration this has caused. It's never our intention to create a negative experience, and we understand your concern about being charged during the trial period after cancellation.
To help us resolve this for you, please get in touch with our support team directly at nebula.support@nebulahoroscope.com. We will prioritize your case and work to provide a solution as quickly as possible. If we made an error, we’ll gladly address it and ensure that you are refunded.
Again, we apologize for the trouble caused and thank you for your patience while we work on a resolution.
Nebula Support Team 🔮
My Nebula Experience was nothing but billing issues and no help. Even after closing my account, they charged me again the next cycle.
Dear Mila, hello!
Thank you for sharing your feedback. We’re truly sorry for the ongoing billing issues you’ve faced. Please reach out to us at nebula.support@nebulahoroscope.com — we’ll review your case urgently and work to resolve this for you.
Best regards,
The Nebula Team 🔮
Tried to stop the charges. No one replied. Tried to remove my card—system crashed. Still being charged. What kind of app works like this?
Dear Bella, hello!
Thank you for sharing your experience. We sincerely apologize for the inconvenience you’ve faced. Please contact us at nebula.support@nebulahoroscope.com — our team will prioritize your case, help stop the charges, and ensure your concerns are resolved.
Kind regards,
The Nebula Team 🔮
ASK Nebula Reviews outline the same trap—no warning, no support, just monthly billing until you cancel your card or go through your bank.
Dear Nora, hello!
Thank you for your feedback. We’re truly sorry to hear about your experience. Please reach out to us at nebula.support@nebulahoroscope.com so our team can assist you directly, clarify your subscription, and help resolve the billing issue as quickly as possible.
Kind regards,
The Nebula Team 🔮
ASK Nebula Reviews warned me, but I didn't believe it until it happened to me. Hidden billing, no support, and false cancellation confirmations.
Hello Jasmine!
Thank you for feedback. We’re sorry to hear about your experience. We want to assure you that our billing practices are transparent, and cancellations can be managed anytime via settings.
Our support team is available 24/7 and ready to help — please reach out to us at nebula.support@nebulahoroscope.com so we can look into this for you.
Best regards,
Nebula Team 🔮
Their Astrology content wasn't even good, yet they kept charging me for three months. Customer support was useless. A complete money trap.
Hello Owen!
We’re sorry to hear about your experience. Our goal is to provide valuable and accurate content, and we regret that we didn’t meet your expectations.
Subscription charges can always be managed through the platform of purchase, and our support team is available 24/7 at nebula.support@nebulahoroscope.com to help resolve any issues.
Best regards,
Nebula Team 🔮
Nebula Feedback made me realize it wasn't an error. Their whole system is built to make canceling harder than signing up. It's so frustrating.
Hello Carter E.!
Thank you for your feedback. We’re sorry to hear about your frustration. Please rest assured that our subscription can be canceled anytime via the platform where it was purchased, and our support team is available 24/7 to assist.
Feel free to contact us at nebula.support@nebulahoroscope.com so we can help resolve this promptly.
Warm regards,
Nebula Team 🔮
Nebula Reviews explain this well—it's not a bug, it's a business model. Get your money, ignore your complaints, and make canceling impossible.
Dear Julian,
Thank you for sharing your experience with us. We’re very sorry if our cancellation process felt confusing or unfair — that’s certainly not the experience we want any of our users to have. Your feedback helps us understand where improvements are needed, and we take it seriously.
If you haven’t already, please reach out to us at nebula.support@nebulahoroscope.com. We’re here to provide support and ensure every concern is addressed respectfully and transparently.
Sincerely,
Nebula Support Team 🔮
From the business
You deserve to be happy in love! Use the powerful influence of the stars and planets to the advantage of your relationships. Nebula is here to help you!
We have understood that one of the main components of a person's wellbeing is having healthy and fulfilling relationships. That is why we decided to focus on astrology for relationships.
We want to inspire people to find their way to happiness in love with the help of highly-personalized horoscopes and astrology-based tools, including different kinds of readings and professional astrology consultations.
Let us be your relationship compass.
For more details, please visit our website https://asknebula.com/
If you need any help, please try to find the answer in our Help Center https://help.answers-365.com/hc/en-us or please contact our Support Team at nebula.support@nebulahoroscope.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Freya,
Thank you for sharing your experience. We sincerely apologize that you felt unsupported and unheard—this is not the experience we want for any of our users. While we sometimes use automated responses for efficiency, our support team is made up of real people who are here to help.
We’d love the opportunity to make things right. Please email us at nebula.support@nebulahoroscope.com with your case details, and one of our agents will personally take care of it.
We appreciate your feedback and are committed to improving.
Warm regards,
Nebula Support Team 🔮