Nebula Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over deceptive billing practices and ineffective customer service. Common complaints highlight unexpected charges following trial subscriptions, difficulty in canceling services, and a lack of responsive support. Many customers describe their experiences as predatory, feeling misled by unclear subscription terms and automated responses from the support team. Overall, the feedback suggests a significant erosion of trust, with a strong recommendation for potential customers to exercise caution before engaging with the company.
This summary is generated by AI, based on text from customer reviews
Nebula Reviews explain this well—it's not a bug, it's a business model. Get your money, ignore your complaints, and make canceling impossible.
They billed me even after deleting my profile. I even received an in-app confirmation of cancellation. Still, they kept taking my money.
Dear Aurora,
Thank you for taking the time to leave a review — we truly appreciate your feedback. We're very sorry to hear that you were charged after deleting your account and receiving a cancellation confirmation. That should not have happened, and we understand how upsetting this situation must be.
Please contact us at nebula.support@nebulahoroscope.com so we can look into your case in detail and make things right. We’re committed to resolving issues like this promptly and fairly.
Warm regards,
Nebula Support Team 🔮
Nebula Feedback shows how many people face the same issue—zero customer service, and a broken cancellation process designed to delay refunds.
Dear Maxwell,
Thank you for your honest feedback — we’re truly sorry for the experience you've had. We understand how frustrating it must feel to deal with cancellation issues and slow responses, and we regret that our service didn’t meet your expectations.
Please know that this is not the experience we aim to provide. Our support team is always available at nebula.support@nebulahoroscope.com, and we’d be happy to assist you directly with your refund or cancellation. If you've already contacted us, please check your inbox — we may have sent you an update.
Your feedback is valuable and helps us improve.
Warm regards,
Nebula Support Team 🔮
My Nebula Experience was awful. I canceled within the trial period, received confirmation, and yet was billed the following month anyway.
Hello Esme,
Thank you for sharing your experience. We sincerely apologize for the inconvenience this has caused you.
It seems there may have been an issue during the cancellation process, and we completely understand how frustrating that can be. Please know that all subscriptions require confirmation, and we strive to ensure these are handled smoothly.
Could you kindly reach out to us directly at nebula.support@nebulahoroscope.com so we can look into your case and resolve this issue promptly?
We truly appreciate your patience and are committed to making things right.
Kind regards,
Nebula Support Team 🔮
I sent five emails asking to cancel. I got no reply and was billed again. Eventually, I had to file a dispute with my bank to stop further charges.
Hello Eden,
Thank you for reaching out, and I sincerely apologize for the inconvenience you've experienced. We completely understand your frustration, and it’s certainly not the experience we aim to provide.
It seems that there was an issue with our support system, and we're truly sorry you didn’t receive a response in time. We're committed to ensuring that your concerns are addressed promptly.
Please contact us directly at nebula.support@nebulahoroscope.com with any further details or questions. We will make sure to assist you and resolve any outstanding issues regarding your subscription and billing.
Thank you for your patience and understanding.
Kind regards,
Nebula Support Team 🔮
After I unsubscribed, I received a confirmation. Yet I was charged the next month again. No customer service, no way to get help. Total fraud.
Hi Penelope,
We’re truly sorry to hear about the issues you’ve experienced with recurring charges after you unsubscribed. This is absolutely not the way we want our users to feel, and we understand your frustration.
While we aim to provide a smooth experience with our subscription management, it seems there was an error in processing your cancellation. This should not have happened, and we want to resolve it as quickly as possible.
Please contact us directly at **nebula.support@nebulahoroscope.com**, and we’ll investigate your account thoroughly to make sure this is addressed. We’re committed to ensuring that this mistake is corrected, and that you get any applicable refunds.
Thank you for your patience, and we’re here to help make things right.
Best wishes,
Nebula Support Team 🔮
ASK Nebula Reviews are full of users like me—people charged after canceling and completely ignored when they ask for refunds or explanations.
Hi Stella,
Thank you for sharing your experience — we're truly sorry you've had such a frustrating time 😔. It's absolutely not the experience we want anyone to have when using Nebula. We understand how upsetting it is to be charged after canceling a subscription, especially when it feels like your concerns are being overlooked.
While we do our best to ensure that every user receives clear cancellation instructions and timely support, we recognize that there may have been a failure here, and we take that seriously. It’s never our intention to leave our users without proper communication or assistance.
Please reach out to us directly at **nebula.support@nebulahoroscope.com** — our team is ready to investigate your situation thoroughly, including reviewing your subscription history, any cancellation attempts, and what went wrong in the support process. If there’s anything we can do to resolve this for you, we absolutely will.
Thank you again for your feedback — it helps us improve and be more accountable.
Wishing you peace and resolution soon,
Nebula Support Team 🔮
I tried the free trial, canceled before it ended, but they charged me anyway. Tried to get a refund, but no one answered. I lost money and time.
Dear Aaron, Hello!
Thank you for your feedback. We're very sorry to hear you were charged after canceling your trial — that’s absolutely not the experience we want for our users.
Please contact us at nebula.support@nebulahoroscope.com, and our team will urgently review your case, assist with your refund request, and make sure no further charges occur.
Respectfully, The Nebula Team 🔮
Nebula Reviews make it clear—once you sign up, you're stuck. I wish I had checked them first. Their cancellation process is intentionally broken.
Dear Jasper, Hello!
Thank you for your feedback. We’re truly sorry to hear that your experience with the cancellation process was frustrating. It’s never our intention to make it difficult, and we understand how disappointing this must have been.
Please contact us at nebula.support@nebulahoroscope.com, and our team will work with you directly to ensure everything is resolved as it should be.
Respectfully, The Nebula Team 🔮
ASK Nebula Reviews warned about silent auto-renewals. I ignored them, signed up anyway, and now I'm fighting charges every month with no help.
Dear Robert, hello!
Thank you for sharing your experience.
We totally understand that payment troubles are the most unsatisfying, so we kindly ask you to accept our apologies We pride ourselves on full transparency regarding renewals and subscriptions, and we regret that this process did not meet your expectations.
Get in touch with us at nebula.support@nebulahoroscope.com so that we can reach out to our payment system and assist you in resolving the issue. We promise to do everything we can to assist you in resolving the issue quickly.
Kindest regards, Nebula team 🔮
Nebula team 🔮
There's no real cancel button in the app. I removed my card, deleted my account, and they still charged me. Had to report the transaction as fraud.
Dear Isabelle, hello!
Thank you for sharing your feedback. We are sorry to hear about your negative experience with Nebula. We pride ourselves on full transparency and a straightforward cancellation process.
Please contact our support service at nebula.support@nebulahoroscope.com. We will do our best in order to solve your problems as soon as possible.
Kindest regards,
Nebula team 🔮
Nebula charged me even after I received a cancellation confirmation. When I emailed their support, I got nothing but automated responses. Very shady.
Dear Isaac, hello!
Thank you for sharing your feedback.
We’re truly sorry to hear about the charges after cancellation and the automated responses you received. We take full responsibility for ensuring our cancellation process works correctly and that our support is helpful.
Please contact us again at nebula.support@nebulahoroscope.com with your confirmation details, and we will personally investigate and resolve this issue.
Best regards,
Nebula team 🔮
Even my bank flagged this company as suspicious after I reported multiple unauthorized charges. I only signed up for a trial, canceled it, and still kept getting billed. I contacted support several times and never received a real response. It feels like a planned scam operation.
Dear Jonathan,
Thank you for sharing your experience with us. We are truly sorry to hear that your experience with recurring charges led to this frustration. We understand how concerning it can be to feel like you're being billed after canceling a trial, and we sincerely regret that you had trouble reaching our support team.
Please know that we are committed to transparency and strive to ensure that all billing is clear and correct. We understand how frustrating this situation must be, and we deeply apologize for any inconvenience caused. We want to make sure we resolve this issue for you as quickly as possible.
If you haven't already, please reach out to us at nebula. Support@nebulahoroscope. Com with any relevant details, and our team will investigate the charges and work towards a resolution. We genuinely value your feedback as it helps us improve and prevent such situations from happening again.
Best wishes,
Nebula Support Team 🔮
They promised a $1 trial, but within a week, they charged my card $39. Then another $39 the next month, even though I canceled. I never got the reading I paid for, and support ignored me completely. It took three disputes with my bank to stop the recurring charges.
Hello Anthony,
Thank you for sharing your feedback, and we’re truly sorry for the frustration you’ve experienced. We understand how upsetting this situation must have been. If you were charged after cancellation, please reach out to us at nebula. Support@nebulahoroscope. Com, and we’ll do everything we can to investigate and assist you with this matter.
We value your feedback and appreciate your patience as we work to resolve it.
Best regards,
Nebula Support Team 🔮
Every time I attempted to cancel, their system glitched. I emailed their support team five times and received nothing but bot responses. Meanwhile, they continued charging my card. I had to block them with my bank to stop further theft. I lost over $120 before acting.
Hello dear Jake!
Thank you for feedback. We're truly sorry for the frustration and inconvenience you've experienced.
That’s definitely not the experience we aim to provide. Please note that the cancellation option is available on all our platforms. Also, our support works 24/7 promptly and is always on the side of our users.
Please reach out to us directly at nebula. Support@nebulahoroscope. Com — our team will be happy to investigate your case and help make things right.
Thank you for bringing this to our attention.
Best, Nebula Team 🔮
I agreed to pay a dollar for something, I don't recall what, quiz results? And then I accidentally clicked to buy $50 worth of AI crap. I immediately informed PayPal, but it became clear when PayPal found in their favor that PayPal is in bed with these scammers. Note to Nebula: you want to comment on this review? Don't make excuses. Just give me a refund or get lost. Thanks.
Dear Meg, hello there!
Thank you for sharing your experience, and we’re truly sorry to hear about the issues you’ve faced. We understand how frustrating and disappointing this situation must have been for you, and we apologize for any confusion or inconvenience caused.
Our goal is to offer transparency and clarity in all of our services, and it’s clear we fell short in your case. We take these matters very seriously, especially when it comes to charges and cancellations. It seems there was a significant issue with communication and billing, and we deeply regret that you had to go through this.
Please reach out to us at nebula. Support@nebulahoroscope. Com with the email linked to your account this will allow us to investigate the charge directly and see what can be done.
Respectfully,
Nebula Team 🔮
Their system keeps charging you even after you cancel. I canceled, got confirmation, and then noticed another $45 charge the next week. When I asked support why, I got no real answer—just an auto-reply. This is one of the most dishonest online services I've seen.
Dear Melissa, hello there!
Thank you for taking the time to leave us feedback. We're truly sorry to hear about your experience. We understand how frustrating unexpected charges can be and want to make things right.
Contact us at nebula. Support@nebulahoroscope. Com so that we can assist you in resolving the problem by contacting our payment system. We pledge to use every resource at our disposal to help you find a quick solution to the problem.
Kindest regards,
Nebula Team 🔮
FALSE ADVERTISING I paid for a full soul connection report only to find out to get the full thing it takes 8 days One day after the free trial ends that comes with paying for the full report. When I email them about the false advertising suddenly (within 2 minutes) my report was completely lost and no astrologers were available to redo it.
Dear Amanda, hello there!
Thank you for sharing your concerns we’re truly sorry for the confusion and frustration you’ve experienced. We absolutely understand how upsetting this situation must be and we want to make things right.
At Nebula, we’re committed to providing clear and transparent information about our services. What you described is not the experience we want for our users, and we take your feedback seriously.
Please contact us directly at nebula. Support@nebulahoroscope. Com with the email you used for your purchase. We’ll be glad to investigate and assist you further.
Kind regards, Nebula team
Their support team is a joke. I sent over six messages asking for help with a cancellation that never worked. Each time, I got a bot response with no real answers. Meanwhile, they charged me $39 every single month. It's a money trap and needs to be investigated for fraud.
Dear Adam, Hello!
Thank you for your feedback. We’re sincerely sorry for the frustration and lack of proper support you experienced. Automated replies should never replace real help when you're reaching out repeatedly, especially about billing concerns.
Please contact us again at nebula. Support@nebulahoroscope. Com with any payment details you can provide. Our team will escalate your case, ensure you receive personal assistance, and help resolve the charges as quickly as possible.
Respectfully, The Nebula Team 🔮
I thought I was getting a personalized horoscope for $1. Instead, they secretly enrolled me in a recurring plan. I didn't receive any warning or confirmation. I emailed them four times and only got automated replies. It's been two months, and they've taken over $80 from my account.
Dear Nathan, Hello!
Thank you for your feedback. We’re truly sorry to hear about the unauthorized charges and the difficulty you've faced trying to cancel. The $1 offer does include a recurring plan after a trial, but we understand how frustrating it is if this wasn’t clearly communicated or confirmed.
Please reach out again to nebula. Support@nebulahoroscope. Com with any payment details you have. Our team will escalate your case immediately, review the charges, and do everything possible to resolve the situation.
Kindest regards, The Nebula Team 🔮
From the business
You deserve to be happy in love! Use the powerful influence of the stars and planets to the advantage of your relationships. Nebula is here to help you!
We have understood that one of the main components of a person's wellbeing is having healthy and fulfilling relationships. That is why we decided to focus on astrology for relationships.
We want to inspire people to find their way to happiness in love with the help of highly-personalized horoscopes and astrology-based tools, including different kinds of readings and professional astrology consultations.
Let us be your relationship compass.
For more details, please visit our website https://asknebula.com/
If you need any help, please try to find the answer in our Help Center https://help.answers-365.com/hc/en-us or please contact our Support Team at nebula.support@nebulahoroscope.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Julian,
Thank you for sharing your experience with us. We’re very sorry if our cancellation process felt confusing or unfair — that’s certainly not the experience we want any of our users to have. Your feedback helps us understand where improvements are needed, and we take it seriously.
If you haven’t already, please reach out to us at nebula.support@nebulahoroscope.com. We’re here to provide support and ensure every concern is addressed respectfully and transparently.
Sincerely,
Nebula Support Team 🔮