Nebula Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over deceptive billing practices and ineffective customer service. Common complaints highlight unexpected charges following trial subscriptions, difficulty in canceling services, and a lack of responsive support. Many customers describe their experiences as predatory, feeling misled by unclear subscription terms and automated responses from the support team. Overall, the feedback suggests a significant erosion of trust, with a strong recommendation for potential customers to exercise caution before engaging with the company.
This summary is generated by AI, based on text from customer reviews
This is the worst experience I've had with any online service. They never sent a receipt or confirmation for my purchase, yet they charged me multiple times under different company names. I didn't even realize until I had lost over $150. Their support team was no help at all.
They charged me $39 every month for a service I never used. I thought it was a one-time astrology report, but I was stuck in a subscription with no way to cancel. Every time I tried, the system glitched. I had to block the company at the bank level to stop them from stealing more.
Hello, dear Richard,
Thank you for sharing your feedback. We're very sorry to hear about your experience. When ordering a report, users also start a subscription, which is clearly mentioned during the process. This subscription can be canceled anytime via the app, website, or with the help of our support team. If you faced technical issues while trying to cancel, please contact us at **nebula. Support@nebulahoroscope. Com** so we can assist you directly and ensure everything is resolved.
Warm regards,
Nebula Support Team
I never agreed to a recurring payment, but this company kept charging me month after month. There was no invoice, no email, and no explanation. I only noticed after three charges went through. When I contacted support, I received a generic response with no solution. Absolutely fraudulent.
Hello Timothy,
Thank you for your feedback. We're truly sorry for the confusion and frustration this has caused you. Please know that all subscriptions are initiated with user consent and details are shown before confirmation. That said, we understand your concern and want to make things right.
Could you please reach out to us at nebula. Support@nebulahoroscope. Com? We’d like to investigate your case further and find a proper solution for you.
Sincerely,
Nebula Support Team 🔮
Their website looks professional, but it's just a trap. I thought I was paying for a $3 astrology reading, but I ended up losing over $200 to repeated charges. Their cancellation form never worked, and support never replied. I had to change my card information to finally stop the scam.
Hi there, Abigail,
Thank you for sharing your experience, and we’re truly sorry to hear about the issues you’ve faced. We understand how frustrating and disappointing this situation must have been for you, and we apologize for any confusion or inconvenience caused.
Our goal is to offer transparency and clarity in all of our services, and it’s clear we fell short in your case. We take these matters very seriously, especially when it comes to charges and cancellations. It seems there was a significant issue with communication and billing, and we deeply regret that you had to go through this.
If you haven’t already reached out to our support team, please contact us at nebula. Support@nebulahoroscope. Com, and we’ll immediately investigate your case to resolve any outstanding issues.
Thank you for your feedback, and we sincerely hope to make things right for you.
Best regards,
Nebula team 🔮
This company is incredibly deceptive. I thought I paid for a single horoscope reading, but they enrolled me in a monthly subscription. Their cancellation system didn't work, and support never replied to my emails. I lost over $150 before noticing. I had to contact my bank to dispute the charges and stop the scam.
Dear Ruby, Hello!
Thank you for your feedback. We're truly sorry to hear about your experience and the confusion around the subscription. Charges should only occur with clear authorization, and we regret that you didn’t receive a timely response from support.
Please reach out to us again at nebula. Support@nebulahoroscope. Com with any case details, and we’ll make sure your situation is reviewed thoroughly and urgently.
Respectfully, The Nebula Team 🔮
Support is a bot that loops "contact us later" while I'm out $40. No human anywhere—phone, chat, email—all dead ends. Infuriating!
Hello Samuel,
Thank you for sharing your experience with us. We sincerely apologize for the frustration you've encountered. We understand how important it is to receive timely and effective support. Our team is dedicated to resolving your issue as quickly as possible. Please reach out to us directly at nebula. Support@nebulahoroscope. Com, and we will make sure a real person assists you promptly with your case.
We appreciate your patience.
Kind regards,
Nebula Support Team 🔮
Nebula Astrology promised a one-time fee, then auto-charged me $45 monthly. No warning, just took it. They're masters at hiding the real cost—avoid!
Hello George,
Thank you for sharing your experience with us, and we sincerely apologize for the frustration caused. We understand how important it is to be fully aware of the costs involved, and we regret that this situation occurred.
At Nebula, we aim to be transparent about all charges. If there was any confusion regarding the subscription details or if the billing wasn’t clearly communicated, we’re truly sorry. Our team would love to assist you further in resolving this issue.
Please reach out to us at nebula. Support@nebulahoroscope. Com, and we’ll do our best to clarify the situation and ensure everything is addressed to your satisfaction.
Best regards,
Nebula Support Team 🔮
Thought it was a one-time $5 purchase, but it morphed into a $40 monthly charge. The subscription details were hidden so well I didn't notice until too late.
Dear Charlotte, Hello!
Thank you for your feedback. We’re very sorry to hear that the subscription terms weren’t clearly visible during your purchase. Our goal is to be fully transparent, and we regret that your experience did not reflect that.
Please contact us at nebula. Support@nebulahoroscope. Com, and our support team will review your case and assist you as soon as possible.
Respectfully, The Team 🔮
They charged me under a completely different company name, hoping I wouldn`t notice! I had to block my card to finally escape! This is beyond shady - how is this even legal& They make it impossible to track where your money is going!
Hello dear Emma!
We greatly appreciate your time to leave a review.
We are sorry to hear that you are not satisfied with our service.
If the transaction is under a different company name, it may be unrelated to us. At Nebula, we ensure that users are informed at every step regarding potential charges. Users can only proceed with payments after reviewing and agreeing to all terms and conditions. Additionally, confirmation emails regarding purchased items are sent to the registered email address. Regarding our support system, we do indeed have a bot designed to assist with basic inquiries. However, should you require further assistance, you can always reach out to one of our support agents at any time.
Please tell us more about an issue at nebula. Support@nebulahoroscope. Com. Your opinion is crucial for us, as only real users can help us to make our product actually better.
Have a nice day, Nebula team 🔮
They never tell you when they`ll charge you! No emails, no invoices, just missing money every month! I only realized after checking my statements, and by then, they had already taken hundreds! They make it impossible to stop!
Dear Georgia, Hello!
Thank you for your feedback. We’re truly sorry to hear about your experience and completely understand how upsetting this situation must be. Subscription and billing details are provided during registration, but we regret if this information wasn’t clear or if cancellation was difficult.
Please contact us at nebula. Support@nebulahoroscope. Com, and our support team will carefully review your case and assist you in resolving the issue as soon as possible.
Respectfully, The Nebula Team 🔮
I asked for a refund multiple times, and every response was an automated email! No real person ever answered, just more charges!
Dear Miles, hello!
Thank you for sharing your feedback with us.
We are truly sorry to hear about your experience and understand your frustration. We pride ourselves on offering transparency and supporting our users with any issues they may face.
Please contact us at nebula. Support@nebulahoroscope. Com, so we could contact our payment system and help you to solve the problem. You can be sure that we will do our best in order to help you to solve the problem rapidly.
Best wishes,
Nebula team 🔮
I tried removing my payment method, but their system won`t let you! They keep billing me, and there`s nothing I can do expect block my card!
Dear Connor, Hello!
Thank you for your feedback. We're truly sorry for the difficulty you've experienced. Payment methods are typically managed through the platform used for the purchase (like the App Store, Google Play, or PayPal), and removing them directly from the app may not be possible.
Please contact us at nebula. Support@nebulahoroscope. Com, and our support team will assist you with cancellation and guide you through the proper steps to stop the charges.
Respectfully, The Nebula Team 🔮
I canceled my subscription, got a confirmation email, and they still charged me! They refused to refund me, so I had to dispute it with my bank!
Dear Jonathan, hello!
Thank you for sharing your feedback.
We totally understand that payment troubles are the most unsatisfying, so we kindly ask you to accept our apologies.
We aim to make the cancellation process as easy and transparent as possible. Please know that we take your concern seriously, and we’d love to assist you in resolving this issue.
We’d appreciate the opportunity to investigate your case further. Kindly reach out to us at nebula. Support@nebulahoroscope. Com with your account details so we can work on resolving this matter as quickly as possible.
Best wishes, Nebula team 🔮
I never even created an account, yet somehow, they charged my card! When I reached out for a refund, they ignored me! I had to report them to my bank for fraud!
Dear Isaac, Hello!
Thank you for your feedback. We’re truly sorry to hear about this situation. Our service only processes payments with user authorization, typically through account creation or checkout. If you were charged without knowingly signing up, we absolutely understand your concern.
Please reach out to us again at nebula.support@nebulahoroscope.com, and our support team will prioritize reviewing your case to assist you as quickly as possible.
Respectfully, The Nebula Team 🔮
I signed up for what I thought was a one-time payment, but they kept billing me monthly! I only noticed after losing over $100. Their cancellation process is broken on purpose, so they can keep charging you!
Hello Daniel,
Thank you for feedback. We're really sorry to hear about your experience. We understand your frustration and want to make this right. All terms should always be clear, and if you encountered issues, we truly apologize. Please note that all payments are initiated solely with the consent of users.
Please reach out to us at nebula.support@nebulahoroscope.com, and we will assist you with your case promptly.
Best regards, Nebula Team 🔮
I canceled my subscription, but they kept charging me under different company names. I had to get a new credit card just to stop them from stealing my money. This is fraud, plain and simple!
Hello Freya,
Thank you for sharing your experience. We're truly sorry to hear about the issues you've encountered, and we sincerely apologize for the frustration this has caused. It's never our intention to mislead or inconvenience our users.
If you're still facing any problems or if there's anything we can do to assist you, please reach out to us at nebula.support@nebulahoroscope.com. Our team is here to help and ensure your concerns are addressed promptly.
Your feedback is very important to us, and we’ll continue working to improve our services.
Best regards,
The Nebula Team 🔮️
I requested a refund after realizing I was being charged for months without my consent. Their response? "We don't offer refunds." How is this legal? I never even used the service, yet they refuse to return my money!
Dear Matthew,
Thank you for your feedback, and we apologize for the inconvenience you've experienced. We understand how frustrating it can be when you're charged unexpectedly. Refund requests are subject to our policy, but we’re always here to assist in resolving issues to the best of our ability.
Please reach out to us at nebula.support@nebulahoroscope.com, and we’ll review your situation in more detail.
Best regards,
The Nebula Team 🔮
They charged me $39 a month without my consent! I never agreed to a subscription, and their cancellation process is a nightmare. Every month, more money disappeared until I finally blocked my card!
Dear Isabelle,
Thank you for sharing your experience. We apologize for the difficulties you’ve faced with unauthorized charges and the cancellation process. We understand how frustrating this must be.
Please contact us directly at nebula.support@nebulahoroscope.com so we can assist you with resolving this issue.
Best regards,
The Nebula Team 🔮
Their website is designed to trick you! I tried canceling, but their system kept glitching while they continued charging me! Support doesn't respond, and I feel completely cheated. I had to cancel my card to stop them!
Dear Samuel, Hello!
Thank you for your feedback. We’re very sorry to hear about the issues you encountered. This is not the experience we want for our users, and we sincerely apologize for the inconvenience.
Please contact us at nebula.support@nebulahoroscope.com, and our support team will prioritize your case, review what happened, and help resolve the matter as quickly as possible.
Respectfully, The Nebula Team 🔮
They advertise a trial, but it's a trap! They charged me without warning and refused to refund me! I never even used their service, but they kept billing me monthly! Stay away unless you want your money stolen!
Dear Holly, Hello!
Thank you for your feedback. We’re truly sorry to hear about your experience. The trial offer includes clear terms regarding automatic renewal unless canceled before the trial ends. We understand how this could be frustrating if overlooked.
Please contact us at nebula.support@nebulahoroscope.com, and our support team will review your case and assist you as soon as possible.
Kindest regards, The Nebula Team 🔮
From the business
You deserve to be happy in love! Use the powerful influence of the stars and planets to the advantage of your relationships. Nebula is here to help you!
We have understood that one of the main components of a person's wellbeing is having healthy and fulfilling relationships. That is why we decided to focus on astrology for relationships.
We want to inspire people to find their way to happiness in love with the help of highly-personalized horoscopes and astrology-based tools, including different kinds of readings and professional astrology consultations.
Let us be your relationship compass.
For more details, please visit our website https://asknebula.com/
If you need any help, please try to find the answer in our Help Center https://help.answers-365.com/hc/en-us or please contact our Support Team at nebula.support@nebulahoroscope.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear user, Hello!
Thank you for your feedback. We’re deeply sorry to hear about the charges and lack of communication you experienced. You should always receive confirmation and transparency for any purchase, and we understand how upsetting it is to be charged multiple times without clear explanation.
Please reach out to us again at nebula. Support@nebulahoroscope. Com with any available payment details. Our team will prioritize your case, investigate the charges under different billing names, and do everything we can to assist you.
Respectfully, The Nebula Team 🔮