Nebula Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over deceptive billing practices and ineffective customer service. Common complaints highlight unexpected charges following trial subscriptions, difficulty in canceling services, and a lack of responsive support. Many customers describe their experiences as predatory, feeling misled by unclear subscription terms and automated responses from the support team. Overall, the feedback suggests a significant erosion of trust, with a strong recommendation for potential customers to exercise caution before engaging with the company.
This summary is generated by AI, based on text from customer reviews
I canceled twice, got confirmation emails, and they still charged me! Their customer support just sends useless automated replies. I had to contact my bank to get my money back. Avoid this company at all costs!
Nebula astrology charged my PayPal $39 us without my knowledge or permission. They are running a complete scam. Do NOT click on their site! Anywhere. They steal your personal information.
Dear Tina, Hello!
Thank you for your feedback. We understand your frustration and sincerely apologize for any confusion. Our service only processes payments with prior authorization, and all subscription details are provided during registration.
If you believe you were charged without your knowledge, please contact us at nebula.support@nebulahoroscope.com, and our support team will review your case and assist you as soon as possible.
Best regards, The Nebula Team 🔮
I canceled my subscription, got a confirmation, and yet they still charged me the next month! No response from support, just stolen money. I had to dispute the charge with my bank to finally stop them! Total scam!
Greetings Jack,
Thank you for sharing your experience with us. We’re really sorry to hear about the ongoing billing issue you’ve faced, and this is certainly not the experience we want for our users. Please reach out to us at nebula.support@nebulahoroscope.com so we can investigate this further and assist you directly.
Best wishes,
Nebula Support Team 🔮
Their website says you can cancel anytime—total lie! Their whole system is built to keep you stuck in payments forever. I lost $200 before realizing!
Hello Lucas,
Thank you for bringing this to our attention. We’re truly sorry to hear about your frustration with the cancellation process and billing. This is not the experience we want for our users, and we’d like to help resolve it. Please contact us at nebula.support@nebulahoroscope.com, and we’ll do our best to assist you directly.
Best wishes,
Nebula Support Team 🔮
They charged me twice in one month, and when I asked why, they ignored me! I never signed up for a subscription, yet they keep taking my money!
Dear Ella, Hello!
Thank you for your feedback. We sincerely apologize for any confusion regarding the charges. Our service only processes payments with prior authorization, and all subscription details are provided during registration.
If you were charged twice or never signed up for a subscription, please contact us at nebula.support@nebulahoroscope.com, and our support team will review your case and assist you as soon as possible.
Best regards, The Nebula Team 🔮
They changed their company name on my bank statement so I wouldn't notice they were still charging me! If I hadn't checked, I would've lost even more money!
Dear user, Hello!
Thank you for your feedback. We understand your concern and sincerely apologize for any confusion. Sometimes, the billing descriptor on bank statements may appear under a different name due to payment processing systems, but we assure you that our company operates transparently.
If you have any concerns about billing or need assistance, please contact us at nebula.support@nebulahoroscope.com, and our support team will be happy to review your case and assist you.
Respectfully, The Nebula Team 🔮
They keep billing me every month without my permission! I contacted support three times, and all I got were generic, automated responses. I had to block my credit card to stop them!
Dear Mary,
Thank you for your feedback. We apologize for the frustration you've experienced. All charges are processed with user consent, and we aim for clear communication. If you've encountered issues, please reach out to us at nebula.support@nebulahoroscope.com, and we will help resolve this promptly.
Best regards,
The Nebula Team 🔮
Even after removing my card, they still managed to charge me! Their entire system is designed to trick people into never-ending payments. I had to report them as fraud to my bank!
Dear Betty,
Thank you for sharing your experience. We're truly sorry for the inconvenience. If you have concerns about charges after removing your card, please reach out to us at nebula.support@nebulahoroscope.com, and we will work with you to resolve this issue.
Best regards,
The Nebula Team 🔮
BEWARE. They charge you for nothing and are very crafty. They charged me 39 euros and i received NOTHING. At no point was i aware of signing up for 39 euros. They will not even have the decency to tell me what i've paid for. AVOID LIKE THE PLAGUE.
Dear Jenny,
Thank you for your feedback. We’re sorry to hear about your experience. All charges are processed after user consent, and we strive to be transparent about our services. Please contact us at nebula.support@nebulahoroscope.com, and we will assist you in resolving this matter.
Best regards,
The Nebula Team 🔮
They charged me after I canceled, ignored my emails, and refused to issue a refund. I feel completely deceived. This is the worst experience I've ever had with an online service!
Dear Sandra,
Thank you for your review. We apologize for the inconvenience you’ve experienced. We understand your frustration, and we’re here to help. If you need assistance with your cancellation or refund, please reach out to nebula.support@nebulahoroscope.com, and we’ll resolve it promptly.
Best regards,
The Nebula Team 🔮
I wish I had read the reviews before signing up! This company preys on people who don't check their bank statements. They charged me $39 every month without my consent, and now they refuse to refund me!
Dear Charlotte,
Thank you for your feedback. We apologize for the experience you’ve had. Our aim is to provide clear terms and ensure our users are fully informed. If you believe there’s been an issue, please contact us at nebula.support@nebulahoroscope.com, and we’ll help you resolve it.
Best regards,
The Nebula Team 🔮
They advertise a cheap trial, then secretly sign you up for a recurring subscription. No refunds, no cancellations, just endless charges! I lost over $300 before I noticed! Do not trust them!
Dear Lisa,
Thank you for your feedback. We’re sorry for the frustration caused by the trial process. Please reach out to us at nebula.support@nebulahoroscope.com, and we will help resolve any issues and address your concerns.
Best regards,
The Nebula Team 🔮
Their cancellation system is broken on purpose! Every time I try, I get an error message, but the billing system works just fine! I lost over $100 before realizing they were never going to let me unsubscribe!
Dear Sarah,
Thank you for sharing your experience. We apologize for any difficulties with the cancellation process. Please contact us at nebula.support@nebulahoroscope.com, and we will assist you in resolving the issue promptly.
Best regards,
The Nebula Team 🔮
I never agreed to a subscription, yet they keep taking money. Support is completely useless, and they don't respond to refund requests. I feel like I've been robbed, and now I have to go through my bank to dispute the charges!
Dear Olivia,
Thank you for your feedback. We understand your frustration and apologize for any confusion. All charges are processed with user consent, and we aim for transparency. Please reach out to us at nebula.support@nebulahoroscope.com, and we’ll assist you in resolving the issue.
Best regards,
The Nebula Team 🔮
They refuse to let you cancel, refuse to refund, and ignore your messages. I had to block my card because there was no other way to stop them from taking my money! This is nothing but an organized scam!
Dear Matthew,
Thank you for sharing your experience. We apologize for the difficulties you’ve encountered with cancellations. Please contact us at nebula.support@nebulahoroscope.com, and we will work with you to resolve the issue.
Best regards,
The Nebula Team 🔮
Their "trial" is a complete scam! Nowhere does it say you'll be auto-billed $39. I only found out after seeing multiple charges on my bank statement. This company is pure fraud, and they need to be shut down! Trial Scam! No Warning, Just Charges!
Dear Roman,
Thank you for your feedback. We apologize for the confusion regarding the trial. Our goal is to be transparent with all subscription details. If you’ve encountered any issues, please reach out to us at nebula.support@nebulahoroscope.com, and we’ll help resolve it.
Best regards,
The Nebula Team 🔮
They use fake discounts to trick you, then start charging you $39 a month. Canceling is nearly impossible, and they refuse to issue refunds. I had to change my credit card just to stop these unauthorized charges!
Everett, hi there,
Thank you so much for your feedback.
We are sorry that payment problems with our service caused your dissatisfaction.
Please note that the information regarding the subscription fee after the trial period is clearly provided during the trial sign-up process, and we also send additional details via email for your reference. In addition, you can easily find cancellation instructions under the Subscription Terms section in your account settings. If you have already contacted us and did not receive a satisfactory solution, we kindly ask that you reach out again.
Contact us at nebula.support@nebulahoroscope.com so that we can assist you in resolving the problem by contacting our payment system. We pledge to use every resource at our disposal to help you find a quick solution to the problem.
Best regards, support team.
Even after canceling, they continued charging me for months! Every time I contacted support, I got automated responses saying my request was being "reviewed." Total scam! I had to cancel my card to stop the charges!
Hello Wesley,
Thank you for feedback. We sincerely regret any frustration you've encountered. Please note, cancellation options are available within the app 24/7. Also please note that money withdrawal is not possible after canceling the subscription. We are also always on the side of our users and do everything possible to help them as soon as possible.
If you faced any any issues, our support team is always ready to assist at nebula.support@nebulahoroscope.com. Please reach out, and we'll do our best to resolve this for you.
Have a good day, Nebula team🔮️
I signed up for a $1 trial, but they charged me $39 without notice. When I tried to cancel, their system kept failing. Now they refuse to give me a refund, and I've lost over $100 before realizing what was happening. This is theft!
Hello Caleb,
Thank you for feedback. We’re sorry for any frustration you’ve experienced. Please note that all payments are initiated with user consent, and subscription details, including future charges, are clearly stated during sign-up. Please note that we are always on the side of our users.
If you faced any issues while canceling, please contact us at nebula.support@nebulahoroscope.com, and we’ll do our best to assist you.
Best regards, Nebula team🔮️
They charged me $39 every month without warning! I never agreed to any subscription. Customer support ignores me, and now I have to fight with my bank to get my money back. This company is a complete scam! Avoid at all costs!
Hello Nathan,
Thank you for feedback. We're sorry for any frustration! Nebula clearly presents subscription details before purchase, and we’re happy to assist with any concerns. Please note that we are always on the side of our users and that all transactions are initiated only by our users and with their consent.
Please contact nebula.support@nebulahoroscope.com so we can review your case and help resolve this matter.
Best regards, Nebula team🔮️
From the business
You deserve to be happy in love! Use the powerful influence of the stars and planets to the advantage of your relationships. Nebula is here to help you!
We have understood that one of the main components of a person's wellbeing is having healthy and fulfilling relationships. That is why we decided to focus on astrology for relationships.
We want to inspire people to find their way to happiness in love with the help of highly-personalized horoscopes and astrology-based tools, including different kinds of readings and professional astrology consultations.
Let us be your relationship compass.
For more details, please visit our website https://asknebula.com/
If you need any help, please try to find the answer in our Help Center https://help.answers-365.com/hc/en-us or please contact our Support Team at nebula.support@nebulahoroscope.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Henry, Hello!
Thank you for your feedback. We deeply regret the experience you’ve had and sincerely apologize for the frustration caused. If you received cancellation confirmations but were still charged, this should not have happened, and we want to make it right.
Please reach out to us at nebula.support@nebulahoroscope.com, and our team will personally review your case to ensure it’s resolved properly.
Respectfully, The Nebula Team 🔮