Nebula Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over deceptive billing practices and ineffective customer service. Common complaints highlight unexpected charges following trial subscriptions, difficulty in canceling services, and a lack of responsive support. Many customers describe their experiences as predatory, feeling misled by unclear subscription terms and automated responses from the support team. Overall, the feedback suggests a significant erosion of trust, with a strong recommendation for potential customers to exercise caution before engaging with the company.
This summary is generated by AI, based on text from customer reviews
If you sign up for their trial, expect to lose at least $39 before you realize what's happening! Worst service ever! Not only did they charge me without permission, but they won't respond!
They claim you can cancel anytime, but that's a complete lie! I tried for weeks, and they kept charging me! No refund, no help, no way out. Once they have your payment info, they OWN you!
Hello Marcus,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your frustrating experience, and we take your concerns seriously. It’s not our intention to cause any inconvenience or confusion, and we deeply regret that you’ve had trouble canceling your subscription.
Please contact us directly at nebula.support@nebulahoroscope.com, and we will work diligently to resolve this issue and assist you with any refund requests or cancellations.
Your feedback is important to us, and we are committed to improving our processes and ensuring that all our users have a clear and positive experience.
Best regards,
The Nebula Team
This should be illegal! They take your money without permission, and their website is full of misleading information!
Hello Abigail,
Thank you for taking the time to share your feedback.
We're truly sorry to hear about your experience and understand your frustration regarding the charges and the information on our website.
We want to assure you that our pricing and subscription details are communicated as clearly as possible during sign-up. You can always cancel your subscription directly through your account settings at any time.
If you believe you have been charged without your permission or if you have further concerns, please contact our support team at nebula.support@nebulahoroscope.com with your account details.
Kindest regards,Nebula team 🔮
They refuse to let you cancel until they've charged you at least once. By then, it's too late for a refund! I lost over $150 before I noticed their charges. They take your money and disappear!
Dear Dominic hello there!
Thank you for taking the time to share your feedback.
We’re truly sorry to hear about the difficulties you’ve experienced and understand how upsetting it must be to see unexpected charges.
We want to clarify that our billing process is designed to be fully transparent, and you can always cancel your subscription directly through your account settings at any time.
Get in touch with us at nebula.support@nebulahoroscope.com so that we can reach out to our payment system and assist you in resolving the issue. We promise to do everything we can to assist you in resolving the issue quickly.
Have a nice day, Nebula team 🔮
I've never felt more scammed in my life. They stole my money, ignored my messages, and kept charging me! They rely on confusion and technical loopholes to keep charging you. A legal scam, nothing more!
Hello dear Scarlett,
Thank you for taking the time to share your feedback.
We are very sorry to hear that our app didn’t meet your expectations and that you had payment issues. We apologize for any confusion!
We strive for complete transparency in our billing process, and you can always cancel your subscription directly through your account settings.
Please contact us at nebula.support@nebulahoroscope.com, so we could contact our payment system and help you to solve the problem. You can be sure that we will do our best in order to help you to solve the problem rapidly.
Best wishes, Nebula team 🔮
Their "support team" is just automated messages telling you that you won't get a refund. They don't actually help! I canceled, yet they still took money. This company is nothing but a well-disguised scam!
Hello Hugo,
Thank you for taking the time to leave us feedback.
We’re truly sorry to hear about your experience and understand your frustration.
We strive for full transparency in our billing and cancellation processes. Please note that you can cancel your subscription directly in your account settings at any time.
It’s concerning to hear that our support did not meet your expectations.
Our support team is actively working to address these issues, and we want to make sure your concerns are resolved. If you haven’t already, please contact our support team directly at nebula.support@nebulahoroscope.com with your account details. They will be happy to review your case and help resolve this matter as quickly as possible.
Kindest regards,Nebula team 🔮
They charged me for months before I even noticed. No emails, no reminders, just disappearing money from my account! You think it's just $1, but they'll keep charging you forever. I lost so much money before I realized!
Hello Hannah,
Thank you for your feedback. We understand how frustrating unexpected charges can be. Please note that all subscription details, including renewal terms, are provided at sign-up, and reminders about upcoming charges are sent via email.
We’d be happy to review your case and assist you. Please contact us at nebula.support@nebulahoroscope.com, and our team will look into this further.
Best regards,
Nebula Support Team 🔮
They make canceling impossible on purpose so they can keep taking your money. Their business is built on deception! The worst online scam I've ever experienced. They take your money and vanish!
Hello Elias,
Thank you for sharing your concerns. We’re sorry to hear about your experience and understand how frustrating this situation must be. Please be assured that all subscriptions can be canceled at any time through the platform where they were purchased, such as the App Store or Google Play.
If you're having trouble with cancellation or need assistance, please reach out to us at nebula.support@nebulahoroscope.com, and our team will be happy to help resolve this for you.
Best regards,
Nebula Support Team 🔮
This company is stealing money legally. Their subscription terms are so hidden that you don't realize you're signed up until it's too late!
Hello dear Zoe,
Thank you for feedback. We’re sorry for any confusion regarding our subscription terms. We strive to provide clear details during sign-up. Please contact our support team at nebula.support@nebulahoroscope.com, and we’ll be happy to review your case and assist you further.
Have a good day, Nebula team🔮️
Everything about this company is shady. Their billing, their support, their refund policy—it's all designed to trap you!
Dear Ezra, hello!
We’re sorry that you feel this way. We aim to provide clear billing, dedicated support, and fair policies to ensure a positive experience for our users. All payment details are fully disclosed at the time of purchase, and our support team is always available to assist with any concerns.
If you need help with your account, please contact us at nebula.support@nebulahoroscope.com, and we’ll do our best to assist you.
Best regards,
Nebula Team 🔮
Their website is designed to mislead you! You think you're paying once, but they enroll you in a hidden subscription without telling you!
Dear Sienna, hello!
We’re sorry to hear that you feel misled. Transparency is a priority for us, and all payment details, including subscription terms, are clearly displayed during the sign-up process. Additionally, confirmation emails are sent to ensure users are informed.
If you believe you were charged unexpectedly, please contact us at nebula.support@nebulahoroscope.com, and we will do our best to assist you.
Best wishes,
Nebula Team 🔮
Do NOT use Nebula! They trick you with a cheap offer, then charge your card without permission. I lost $45, and they won't respond!
Dear Lucas, hello!
We understand how concerning unexpected charges can be. Please know that all payments require user authorization, and we provide full details on pricing before any transaction is processed. We are always ready to assist and address any misunderstandings.
Please reach out to nebula.support@nebulahoroscope.com with your account details so our support team can review your case and offer assistance.
Respectfully,
Nebula Team 🔮
Hidden fees everywhere! Signed up for a €1 report, now I'm being charged €40 monthly! No refund, no help from support. Complete scam!
Dear Nathan, hello!
We regret to hear about your frustration regarding the charges. All pricing and subscription details, including renewals, are clearly stated during the purchase process. Additionally, confirmation emails are sent to ensure full transparency.
If you were unexpectedly charged and need assistance, please contact us at nebula.support@nebulahoroscope.com. We are happy to review your case and help find a fair resolution.
Best regards,
Nebula Team 🔮
I paid for a reading, never received it, but they charged me anyway. When I asked for a refund, they completely ignored me!
Dear Vincent, hello!
We’re truly sorry to hear that you didn’t receive your reading. That’s not the experience we want for our users. Our team is always available to assist with any missing content, and we never ignore refund requests.
Please reach out to us at nebula.support@nebulahoroscope.com with your account details so we can look into your case and ensure you receive what you paid for or discuss a possible resolution.
Kindest regards,
Nebula Team 🔮
Fraud! I never signed up for a subscription, yet they charged me $49.99. Customer service is ignoring my emails. Stay away from Nebula!
Dear Elijah,
Thank you so much for your feedback.
It is sad to hear about your negative user experience with our services. We are sorry for the payment troubles that happened.
Based on the information you've provided, it appears that you opted for our upsell offer, which is a one-time purchase and not part of any subscription plan. We make sure that all payment details are clearly presented during each transaction, and no payment is processed without your explicit consent. Our primary goal is to ensure your satisfaction, and we kindly invite you to contact us through our official communication channel for further assistance.
Get in touch with us at nebula.support@nebulahoroscope.com so that we can reach out to our payment system and assist you in resolving the issue. We promise to do everything we can to assist you in resolving the issue quickly.
Best wishes, Nebula team 🔮
They use fake reviews to cover up their scam! Look at the real complaints—thousands of people being charged without consent!
Hello Victoria,
Thank you for feedback. We’re sorry to hear about your experience. Our goal is transparency, and all subscription details are provided during the sign-up process.
If you need assistance with your account, please contact us at nebula.support@nebulahoroscope.com, and we’ll be happy to help resolve any concerns.
Best regards, Nebula team🔮️
Scam alert! Thought I was paying €1 for an astrology report, but Nebula sneakily subscribed me to a €39.99/month plan. No clear warning! Avoid at all costs! 🚨
Hello Dylan,
Thank you for feedback. We’re sorry for any confusion regarding the subscription. All pricing details are displayed during the purchase process, and we aim for full transparency.
Please reach out to us at nebula.support@nebulahoroscope.com, and we’ll be happy to assist you with any concerns regarding your subscription.
Best wishes, Nebula team🔮️
If I could give negative stars, I would. This company is designed to trick people into paying for something they don't even want!
Hello Jasper,
Thank you for feedback. We're sorry you feel this way. We strive to provide a transparent and valuable experience for our users.
If you had any issues with billing or the service, please reach out to us at nebula.support@nebulahoroscope.com, and we’ll be happy to assist you.
Have a nice day, Nebula team🔮️
Complete ripoff! I thought I was paying for a single report, but they charged me $45 without consent. Scam!They take your money without permission
Hello Isabella,
Thank you for feedback. We’re sorry for any misunderstanding. Our subscription details are provided during checkout, but we understand that confusion can happen.
Please reach out to us at nebula.support@nebulahoroscope.com, and we’ll gladly review your case and assist you.
Kindest regards, Nebula team🔮️
I canceled, got a confirmation email, yet they still charged me! I reached out to support, but they just kept stalling until I gave up!
Hello Matilda,
Thank you for feedback. We sincerely apologize for any confusion. If you received a cancellation confirmation but were still charged, this should not have happened.
Please reach out to us at nebula.support@nebulahoroscope.com, and we’ll make sure to review your case and assist you as soon as possible.
Kind regards, Nebula team🔮️
From the business
You deserve to be happy in love! Use the powerful influence of the stars and planets to the advantage of your relationships. Nebula is here to help you!
We have understood that one of the main components of a person's wellbeing is having healthy and fulfilling relationships. That is why we decided to focus on astrology for relationships.
We want to inspire people to find their way to happiness in love with the help of highly-personalized horoscopes and astrology-based tools, including different kinds of readings and professional astrology consultations.
Let us be your relationship compass.
For more details, please visit our website https://asknebula.com/
If you need any help, please try to find the answer in our Help Center https://help.answers-365.com/hc/en-us or please contact our Support Team at nebula.support@nebulahoroscope.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Josephine,
Thank you for feedback. We're sorry for any confusion! Nebula clearly displays subscription details before purchase, and our support team is always available to assist. Please note, that all payments on our platform are initiated solely with the consent of users.
Please reach out to nebula.support@nebulahoroscope.com — we’d be happy to check your case and help resolve any issues!
Kind regards, Nebula team🔮️