Nebula Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over deceptive billing practices and ineffective customer service. Common complaints highlight unexpected charges following trial subscriptions, difficulty in canceling services, and a lack of responsive support. Many customers describe their experiences as predatory, feeling misled by unclear subscription terms and automated responses from the support team. Overall, the feedback suggests a significant erosion of trust, with a strong recommendation for potential customers to exercise caution before engaging with the company.
This summary is generated by AI, based on text from customer reviews
They rely on people forgetting they signed up for a trial, then quietly steal your money every month. No emails, no notifications, just missing money!
It's impossible to remove your payment information from their system. I canceled, but they still took money! Had to cancel my entire card!
Dear Helena, hello!
Thank you for your feedback! We’re sorry to hear about your frustration regarding payment management. Payment details are securely handled by our payment provider, and an active subscription must be canceled before payment methods can be removed.
If you were charged after canceling, please contact us at nebula.support@nebulahoroscope.com with your cancellation confirmation and account details. Our team will prioritize your request, verify your cancellation status, and work toward a resolution as soon as possible.
Respectfully, The Nebula Team 🔮
No trust in Nebula! They refused to refund me even after I showed proof. SCAM! I thought I was paying €1, but my bank statement showed €49.99!
Dear Charlotte, hello!
Thank you for your feedback! We’re sorry for any confusion regarding the charge. The €1 trial includes a subscription, and all details about automatic renewal and future charges are clearly outlined during the sign-up process to ensure transparency.
If you believe you were charged unexpectedly and have already provided proof, please contact us again at nebula.support@nebulahoroscope.com with your account details. Our team will re-evaluate your case and do our best to assist you.
Best regards, The Nebula Team 🔮
I feel like I was robbed in broad daylight. I never agreed to a recurring charge, yet they kept billing me. This company is pure fraud!
Dear Theodore, hello!
Thank you for your feedback! We’re sorry to hear about your frustration regarding unexpected charges. Our subscription details, including automatic renewal, are clearly outlined during the sign-up process to ensure transparency. We regret any confusion and want to assist you in resolving this matter.
If you believe you were charged without authorization or need help managing your subscription, please contact us at nebula.support@nebulahoroscope.com with your account details. Our team will carefully review your case and work toward a resolution as soon as possible.
Respectfully, The Nebula Team 🔮
Horrible experience! It's all designed to make you pay without realizing it. No transparency! They hide the real cost and make refunds impossible.
Dear Logan, hello!
Thank you for your feedback! We’re sorry to hear that your experience did not meet your expectations. Our goal is to provide full transparency regarding subscription details, pricing, and automatic renewal, which are clearly outlined during the sign-up process.
If you believe you were charged unexpectedly or need assistance with a refund request, please contact us at nebula.support@nebulahoroscope.com with your account details. Our team will carefully review your case and do our best to assist you.
Best regards, The Nebula Team 🔮
Stealing from people! Their app is designed to confuse you into paying more.They lie to customers! No clear subscription notice, just unexpected charges.
Dear user, hello!
Thank you for your feedback! We’re sorry to hear about your frustration. Our goal is to ensure full transparency regarding subscription details, automatic renewal, and pricing, which are clearly outlined during the sign-up process. We never intend to mislead users, and we regret any confusion you may have experienced.
If you believe you were charged unexpectedly or need assistance managing your subscription, please contact us at nebula.support@nebulahoroscope.com with your account details. Our team will review your case and work toward a resolution as soon as possible.
Respectfully, The Nebula Team 🔮
They claim you can cancel anytime, but that's a lie! Their system always "fails" when you try to unsubscribe, and their support won't help!
Hello dear Natalie,
Thank you for taking the time to leave us feedback.
We sincerely regret the difficulty you've encountered with canceling your subscription.
Our support team is always available to assist, and we’d love to help resolve this for you as soon as possible.
Please contact us at nebula.support@nebulahoroscope.com, and we’ll make sure to assist you directly.
Best wishes,Nebula team 🔮
This company is the biggest scam, DO NOT SIGN UP! Even for the trial I made this mistake and canceled the same day I signed up and then had a re-cancel again because I got charged 45$ for something I never used. DO N9T GET SUCKED INTO THIS COMPANYS, YOU CANT GET A HOLD OF ANYONE EXCEPT THROUGH EMAIL. No other way to contact. BUYER BEWARE
Dear Tammy, hello there!
We greatly appreciate your time to leave a review.
We're sorry for any frustration you've experienced. Our goal is always to be transparent about our subscription process, and we provide all pricing and cancellation details during sign-up.Please note that you can always cancel your subscription directly in your account settings.
Please contact us at nebula.support@nebulahoroscope.com, so we could contact our payment system and help you to solve the problem. You can be sure that we will do our best in order to help you to solve the problem rapidly.
We understand how important it is to have clear communication, and we are continuously working on improving our support experience.
Best regards,Nebula team 🔮
Nothing but a scam! I never got the astrology report, just random charges. This should be illegal! They take your money without any proper warning.
Hello dear Noah,
We greatly appreciate your time to leave a review.
We always strive to provide a transparent service, and all charges are outlined during the sign-up process.
If you did not receive your astrology report, please reach out to our support team at nebula.support@nebulahoroscope.com, and we will be happy to assist you.
We take customer concerns seriously and are always here to help resolve any issues.
Best regards,Nebula team 🔮
If you don't check your bank statements, you won't even notice they're stealing from you every month. They charged me $39 for six months before I caught it!
Hello Julian,
Thank you for taking the time to share your feedback.
We're truly sorry to hear about your experience with the subscription charges. We aim for full transparency, and all pricing details are clearly communicated during sign-up. You can always cancel your subscription directly through your account settings.
Contact us at nebula.support@nebulahoroscope.com so that we can contact our payment system on your behalf and help you to resolve the problem. We pledge to exert every effort to help you find a quick solution to the problem.
Best wishes, Nebula team 🔮
I tried canceling multiple times, but they kept saying I had to do it through my account. The problem? There was no cancellation button anywhere!
Hello Daphne,
Thank you for sharing your feedback.
We’re truly sorry to hear about the difficulties you’ve encountered with canceling your subscription. We strive for complete transparency in our service, and we regret that you couldn’t locate the cancellation button in your account settings. Please know that cancellation can always be done directly through your account settings.
Get in touch with us at nebula.support@nebulahoroscope.com so that we can reach out to our payment system and assist you in resolving the issue. We promise to do everything we can to assist you in resolving the issue quickly.
Best wishes, Nebula team 🔮
Worst purchase ever! I lost €40 because they don't clearly explain their pricing. They ignore complaints! I sent multiple emails, and they never replied.
Hello dear Lily,
Thank you for taking the time to share your feedback.
We're truly sorry to hear about your experience and understand your frustration. We strive for complete transparency in our billing process, and it's concerning to hear that our communication did not meet your expectations.
Please note that you can cancel your subscription directly through your account settings at any time.
Please contact us at nebula.support@nebulahoroscope.com, so we could contact our payment system and help you to solve the problem. You can be sure that we will do our best in order to help you to solve the problem rapidly.
Kindest regards,Nebula team 🔮
They trap you! It's almost impossible to cancel before they take more money.Nebula stole from me! I had no idea I was signing up for a subscription.
Hello Ethan!
Thank you for feedback. We’re sorry to hear about your experience. We always provide clear details about subscriptions and before any purchase. Also, cancellation is available for everyone.
Please reach out to nebula.support@nebulahoroscope.com, and we’ll be happy to help!
Kind regards, Nebula team🔮️
Once they get your card details, they will NEVER stop charging you. I canceled, I emailed, I even deleted my account, but they still billed me!
Hello, dear Xavier G,
Thank you for sharing your feedback. We're truly sorry to hear about the issues you've faced. Once a subscription is canceled, you should not be billed again. If this is not the case, we take your concerns seriously and will work to resolve it promptly.
Please reach out to us at nebula.support@nebulahoroscope.com, and our team will investigate your case thoroughly to ensure this issue is addressed.
Best regards,
Nebula Support Team
Fraudulent company! They take your money and disappear when you ask for a refund.Massive scam! The service is bad, and they just want to take your money.
Hello, dear Madison M,
Thank you for your feedback. We’re truly sorry to hear about your frustration. We take all customer concerns seriously, and our team works diligently to process refund requests and provide all necessary information.
Please reach out to us at nebula.support@nebulahoroscope.com, and we will ensure that your case is reviewed thoroughly and handled promptly.
Best regards,
Nebula Support Team
I never even used their service, but they kept charging me. When I asked for a refund, they ignored me. Their support is fake, just automated responses!
Hello, dear Elise D
Thank you for your feedback. We’re truly sorry to hear about your frustration. After a refund request is made, we ensure that our team carefully works on each case to provide the necessary information and support. We take your concerns seriously and strive to resolve any issues promptly.
Please contact us at nebula.support@nebulahoroscope.com, and our team will assist you further.
Best regards,
Nebula Support Team
Nebula = scam! They charged me €49.99 after I only wanted a €1 reading. Stay away! I wish I had read reviews first! Now I'm stuck with charges I never agreed to.
Hello, dear Alexander,
Thank you for your feedback. We’re sorry to hear about your frustration. During all orders, the amount and relevant payment details are clearly displayed before confirmation. If you believe there has been a misunderstanding or need assistance, we encourage you to reach out to us.
Please contact us at nebula.support@nebulahoroscope.com, and our team will review your case and do our best to assist you.
Best regards,
Nebula Support Team
Steer clear! They use dark patterns to trick you into paying. Dishonest tactics! Worst experience! I tried to cancel before the charge, but they still took €40 from me. Stay away!
Hello dear Hannah!
Thanks for telling us your opinion on the matter of our service.
We are sorry that payment problems with our service caused your dissatisfaction.
After a subscription is canceled, no further charges should be applied. All information regarding your subscription was provided to you during the trial period sign-up and in the emails sent to you, which included reminders about the trial period’s end.
Contact us at nebula.support@nebulahoroscope.com so that we can contact our payment system on your behalf and help you to resolve the problem. We pledge to exert every effort to help you find a quick solution to the problem.
Best regards, support team 🔮
I emailed them multiple times asking to cancel, but they never responded. They just kept taking my money. I had to report them for fraud!
Hello Layla,
We truly regret hearing about your experience and understand your frustration. We aim to provide transparency and quick assistance, and it’s clear we fell short in your case, for which we sincerely apologize.
To clarify, our team works diligently to handle requests promptly, and we’d love to investigate what happened with your cancellation request. Please contact us at nebula.support@nebulahoroscope.com with more details so we can resolve this matter for you as soon as possible.
We are here to assist you, and we appreciate your patience in this regard.
Best wishes, Nebula team 🔮
I requested a refund immediately after noticing the charge, but they refused, saying it was "against policy." I never agreed to a subscription in the first place!
Hello Samuel!
Thank you for sharing your experience with us. We're truly sorry to hear about the frustration you’ve encountered.
We understand how concerning unexpected charges can be, and we want to assure you that we always strive for transparency with all billing matters. You can always manage your subscription and cancel it through your account settings at any time.
Please contact us at nebula.support@nebulahoroscope.com, so we could contact our payment system and help you to solve the problem. You can be sure that we will do our best in order to help you to solve the problem rapidly.
Kindest regards,Nebula team 🔮
From the business
You deserve to be happy in love! Use the powerful influence of the stars and planets to the advantage of your relationships. Nebula is here to help you!
We have understood that one of the main components of a person's wellbeing is having healthy and fulfilling relationships. That is why we decided to focus on astrology for relationships.
We want to inspire people to find their way to happiness in love with the help of highly-personalized horoscopes and astrology-based tools, including different kinds of readings and professional astrology consultations.
Let us be your relationship compass.
For more details, please visit our website https://asknebula.com/
If you need any help, please try to find the answer in our Help Center https://help.answers-365.com/hc/en-us or please contact our Support Team at nebula.support@nebulahoroscope.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Patrick, hello!
Thank you for your feedback! We understand how frustrating unexpected charges can be, and we strive to ensure transparency in all transactions. Our subscription details, including automatic renewal, are clearly outlined during the sign-up process, and users can cancel anytime through their account settings.
If you did not receive a notification or were charged unexpectedly, please contact us at nebula.support@nebulahoroscope.com with your account details. Our team will review your case and assist you in resolving the issue.
Best regards, The Nebula Team 🔮