Nebula Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over deceptive billing practices and ineffective customer service. Common complaints highlight unexpected charges following trial subscriptions, difficulty in canceling services, and a lack of responsive support. Many customers describe their experiences as predatory, feeling misled by unclear subscription terms and automated responses from the support team. Overall, the feedback suggests a significant erosion of trust, with a strong recommendation for potential customers to exercise caution before engaging with the company.
This summary is generated by AI, based on text from customer reviews
Their entire system is designed to confuse and trap you. No clear subscription terms, no reminders, just endless charges! I feel completely scammed!
Be careful! Their sneaky tactics will cost you money. You think you're paying once, but they sign you up for an expensive subscription!
Hello William!
Thank you for sharing your experience. We're really sorry to hear about the frustration you've encountered.
At Nebula, we strive to provide transparency in all of our subscription offerings, and we deeply regret that you encountered confusion. Our trial subscriptions are designed to allow users to explore our services.
We want to assure you that you can always cancel your subscription directly through your account settings.Feel free to contact our support service at nebula.support@nebulahoroscope.com, so we could help you to solve this problem.
Best wishes,Nebula team 🔮
They claim to offer personalized readings, but all they offer is a subscription trap! I lost $45 before realizing what happened!
Hello Elizabeth,
We greatly appreciate your time to leave us a review.
We sincerely apologize for any confusion caused. Upon purchasing the Astrology Report, you confirmed the automatic subscription renewal on the sales page. You should have received an email with this information, along with a notification regarding the end of the trial period.At Nebula, we strive for transparency with our services, and we deeply regret that this wasn’t clear for you. We want to assure you that you can always cancel your subscription directly in your account settings.
Furthermore, we sent an email with the link to your report and your credentials for using credits.
Please contact our support service at nebula.support@nebulahoroscope.com. We will do our best in order to solve your problems as soon as possible.
Best wishes,Nebula team 🔮
I never signed up for a subscription, but they keep charging me! I feel completely scammed. Avoid Nebula at all costs!
Dear Benjamin, hello!
Thank you for your feedback!
We understand how frustrating unexpected charges can be and sincerely regret any confusion. Our subscription details, including automatic renewal, are clearly outlined during the sign-up process to ensure transparency.
Please contact us at nebula.support@nebulahoroscope.com with your account details. Our team will carefully review your case and work toward a resolution as soon as possible.
Best regards, The Nebula Team 🔮
They don't warn you, they don't notify you, they just take money. If I hadn't checked my bank account, I would have lost hundreds! Avoid this scam at all costs!
Hello Daniel,
Thank you for sharing your feedback! Your review is incredibly valuable to us as we strive to improve and provide the best possible service.
We’re truly sorry to hear about the difficulties you experienced with our product and any payment issues. Our goal is to ensure that every user feels informed and confident, which is why we clearly display all service details and potential charges on the offer screen. If anything seemed unclear, we’re here to help!
Please don’t hesitate to reach out to us at nebula.support@nebulahoroscope.com so we can assist you in resolving this matter.
Best regards,
Nebula Support Team 🔮
Their cancellation system is fake. I canceled, got a confirmation email, and yet they still charged me. I had to file a fraud claim with my bank to get my money back!
Hello Aurora!
We appreciate you taking the time to share your feedback.
We’re truly sorry that your experience didn’t go as smoothly as it should have and that you faced cancelation issues. We understand how frustrating that must be.
Please don’t hesitate to reach out to us at nebula.support@nebulahoroscope.com with more details about the situation. Our support team is available 24/7 and will do everything possible to assist you promptly.
Wishing you a fantastic day ahead! 🌟
I lost $39 every month for three months before I realized what was happening. Their terms are hidden, and they make sure you can't cancel easily!
Tristan, hi there,
Thanks a lot for your time, your feedback is crucial for our team. We sincerely apologize for the frustration you've experienced with our service. We understand how important it is for our terms and cancellation process to be clear, and we're sorry that you felt they were not.
We understand how important this is to you, and our team is here to help! Reach out to us at nebula.support@nebulahoroscope.com so we can resolve your concerns as quickly as possible.
Best regards,
Nebula Support Team 🔮
Every attempt to cancel led to more charges! I had to file a dispute with my bank. Nebula should be banned from app stores!
Greetings there, Katherine,
Thank you for taking the time to leave us a review! It`s very important for us as it helps us to improve in order to provide you with more high-quality service!
Please accept our sincerest apologies. We truly value your experience and are committed to making it exceptional moving forward.
If there was any confusion with the payment process, our support team is here to assist you. Reach out to us at nebula.support@nebulahoroscope.com, and we`ll work to ensure everything is sorted quickly and smoothly.
Respectfully, Nebula team 🔮
I bought a €1 astrology report and ended up subscribed to a €39 plan! No refund, no response from customer service. This is a scam!
Hi Jacob,
Thank you for taking the time to leave a review. We're very sorry to hear about the confusion regarding your purchase. We understand how upsetting it must be to feel that you've been charged for something you did not intend to subscribe to.
Please reach out to us at nebula.support@nebulahoroscope.com so we can review your account and assist you in resolving this matter.
Best regards,
Nebula Support Team 🔮
Do NOT trust Nebula! Their website tricks you into thinking you're making a one-time purchase, but they start charging your card monthly without consent.
Hello Natalie,
We greatly appreciate your time to leave a review.
We’re sorry to hear about your experience. We want to assure you that all pricing details are clearly outlined before confirming any purchase, and subscriptions are always displayed before payment.
Please contact us at nebula.support@nebulahoroscope.com, so we could contact our payment system and help you to solve the problem. You can be sure that we will do our best in order to help you to solve the problem rapidly.
Best regards,Nebula team 🔮
The so-called trial is just a trap! They take your payment info, and within days, they start billing you without your consent. Canceling is almost impossible!
Hello, dear Ruby,
Thank you for your feedback. We want to clarify that our trial subscription process is fully transparent—users subscribe either when purchasing a report or through the app, and all relevant details, including billing, are displayed during the ordering process. Additionally, cancellation options are always available.
If you need any assistance with your subscription, please contact us at nebula.support@nebulahoroscope.com, and our support team will be happy to help.
Best regards,
Nebula Support Team
I unsubscribed immediately after realizing it was a subscription, yet they still charged me the next month. Their support is designed to delay refunds until it's too late!
Hi Gabriel,
Thank you for sharing your experience. We deeply regret that you felt misled by the subscription process. We understand how frustrating it can be when you feel like charges are made despite canceling. Our goal is to ensure transparency, and we want to address your concerns.
Please reach out to us at nebula.support@nebulahoroscope.com with your details, and we will immediately look into the charges, and do everything we can to resolve the issue. We also encourage you to contact your payment provider for further assistance if necessary.
We’re committed to improving and ensuring you have a smooth experience moving forward.
Warm regards,
Nebula team 🔮
I feel robbed! They stole €49.99 from my account without any warning. There was no clear indication that I was subscribing. Never again!
Hello Samuel,
Thank you for leaving your review. We’re truly sorry to hear that you were charged unexpectedly and feel that the process was unclear. We understand how important it is to have full clarity on charges, and we sincerely apologize for any confusion caused.
To resolve this matter, we encourage you to contact our customer support team at nebula.support@nebulahoroscope.com, where our team can assist you in reviewing the charges and seeking a solution. We want to ensure your experience is handled with the utmost care.
Your satisfaction is important to us, and we’re here to help.
Best regards,
Nebula team 🔮
Their shady tactics are designed to trap you into a recurring charge. I lost $45 and had to block them through my bank. Scam service!
Greetings Victoria,
Thank you for your feedback. We’re sorry to hear that you’ve experienced issues with recurring charges and feel trapped by the process. This is certainly not the experience we want our users to have.
Please reach out to us at nebula.support@nebulahoroscope.com, and we’ll work with you directly to investigate your account and resolve the recurring charge issue. Our team is dedicated to ensuring a fair and transparent service for all users.
We apologize for the inconvenience caused and are committed to resolving this promptly.
Kind regards,
Nebula team 🔮
They change their company name on bank statements so you don't realize they're still charging you. By the time I noticed, I had lost over $150! Stay far away from this scam!
Hi Amelia,
Thank you for sharing your experience with us. We are truly sorry to hear that you were charged under different company names and that this led to confusion on your bank statement. We understand how this can cause unnecessary stress, and we sincerely apologize for any distress this has caused.
We are committed to being fully transparent with our users. If you would like to discuss this further or have any questions, please reach out to us at nebula.support@nebulahoroscope.com. Our team is here to help clarify the situation and work toward a fair resolution.
We appreciate your feedback and hope to ensure a better experience for you moving forward.
Sending positive vibes your way,
Nebula team 🔮
I was tricked into a €39 monthly subscription when I only wanted a $1 horoscope. They refuse to refund me! Stay far away from this company!
Greetings there,
Thank you for taking the time to leave us a review! It`s very important for us as it helps us to improve in order to provide you with more high-quality service!We`re sorry to hear about your negative experience with the payment process. Please rest assured that we`re here to ensure a smoother journey for you.
We want to make the payment process as clear and seamless as possible. Please contact us at nebula.support@nebulahoroscope.com, and our team will help resolve any concerns.
Sending positive vibes your way, Nebula team 🔮
Paid for a one-time service, got an unexpected recurring charge instead. Customer support ignores all messages. This is a scam!
Dear Emma, hello!
Thank you for feedback. We’re sorry for any misunderstanding. All subscription details are clearly outlined before purchase to ensure transparency. Also please note that all payments are initiated and approved by our users. Please note, our support service is available to you 24/7.
Please contact us at nebula.support@nebulahoroscope.com, and we’ll be happy to assist you with your case.
Kind regards, Nebula team🔮️
This company preys on people who don't check their bank statements. I had no idea I was subscribed until they had already taken $117 from my account. Do not trust them!
Dear Ethan, hello!
Thank you for feedback. We’re sorry for any frustration. Our trial and subscription details are always displayed before purchase to ensure transparency.
If there’s been any confusion, please reach out to nebula.support@nebulahoroscope.com, and we’ll be happy to review your case and assist you further.
Have a nice day, Nebula team🔮️
Signed up for a $1 horoscope, but they kept charging me $40 every month! No clear cancellation process, no help from support. Do not trust them!
Dear Ryan, hello!
Thank you for feedback. We’re sorry for any confusion. All subscription details, including future charges, are clearly outlined on the offer screen before purchase. Cancellation is available 24/7 through your account settings.
Please contact us at nebula.support@nebulahoroscope.com, and we’ll be happy to assist you with any concerns!
Best regards, Nebula team🔮️
No refund, no warning, just money disappearing from my account. I contacted support, and they kept saying I "agreed to the terms," which I never saw. Fraudulent business!
Dear Isabella, hello!
Thank you for feedback. We’re sorry for any frustration. Our pricing and subscription details are always provided on the offer screen before purchase. Also please note that all payments are initiated and approved by our users.
If you believe there was an issue with your subscription, please reach out to us at nebula.support@nebulahoroscope.com — we’re happy to assist and clarify any concerns!
Kind regards, Nebula team🔮️
From the business
You deserve to be happy in love! Use the powerful influence of the stars and planets to the advantage of your relationships. Nebula is here to help you!
We have understood that one of the main components of a person's wellbeing is having healthy and fulfilling relationships. That is why we decided to focus on astrology for relationships.
We want to inspire people to find their way to happiness in love with the help of highly-personalized horoscopes and astrology-based tools, including different kinds of readings and professional astrology consultations.
Let us be your relationship compass.
For more details, please visit our website https://asknebula.com/
If you need any help, please try to find the answer in our Help Center https://help.answers-365.com/hc/en-us or please contact our Support Team at nebula.support@nebulahoroscope.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Oscar!
Thank you for your feedback, and we are truly sorry to hear about your experience.
We understand how important it is to have clear and transparent pricing, and we regret that you felt misled. Please know that we are committed to making our billing process as transparent as possible, and we aim to address any concerns promptly.
Please reach out to us at nebula.support@nebulahoroscope.com, and we will make sure to look into this issue for you.
Best wishes,Nebula team 🔮