Nebula Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over deceptive billing practices and ineffective customer service. Common complaints highlight unexpected charges following trial subscriptions, difficulty in canceling services, and a lack of responsive support. Many customers describe their experiences as predatory, feeling misled by unclear subscription terms and automated responses from the support team. Overall, the feedback suggests a significant erosion of trust, with a strong recommendation for potential customers to exercise caution before engaging with the company.
This summary is generated by AI, based on text from customer reviews
Their business is based on deception! They lure you in with a cheap trial, hide the subscription details, and start charging you monthly. It's a scam designed to steal your money!
Never received the astrology report I paid for, but they sure charged me $49.99 without my permission. Avoid this scam at all costs!
Dear Megan, hello!
Thank you for feedback. We're sorry to hear about this! Your trust matters to us, and we want to ensure you receive what you paid for. Also please note that all payments are initiated and approved by our users.
Please contact us at nebula.support@nebulahoroscope.com, and we’ll be happy to help locate your report and clarify any charges. We appreciate your feedback and are here to assist you!
Best regards, Nebula team🔮️
They make canceling as difficult as possible. Their website gives errors, their support ignores you, and meanwhile, they keep charging your card! I lost $78 before I could stop them!
Hello dear Eleanour,
We greatly appreciate your time to leave a review.
We deeply regret that you’ve faced such difficulties with your cancellation and billing, and we sincerely apologize for the inconvenience caused. At Nebula, we strive to maintain transparency with all charges, and we're truly sorry that we did not meet your expectations in this instance.
Please know that cancellations are always available in your account settings, and our support team is here to assist you in resolving any issues.
To ensure we resolve this matter promptly, we invite you to contact our customer support team at nebula.support@nebulahoroscope.com. Our agents are ready to assist you with care and efficiency.
Best regards,Nebula Support Team 🔮
I canceled my subscription weeks ago, yet they still charged me $39. When I contacted support, they sent automated responses and refused to refund me. I had to block my card!
Hello Sebastian,
Thank you for sharing your feedback. We’re sorry to hear about your experience. Our subscription details, including pricing and automatic renewal, are displayed during the sign-up process to ensure transparency.
Please know that the cancellation option is always available in your account settings.
Please contact us at nebula.support@nebulahoroscope.com, so we could contact our payment system and help you to solve the problem. You can be sure that we will do our best in order to help you to solve the problem rapidly.
Kind regards, Nebula team 🔮
Complete fraud! They charged me $45 for a subscription I never agreed to! I had to dispute it with my bank. Stay away from this scam!
Hello Joshua,
Thank you for sharing your feedback.
We’re very sorry to hear about the charge you experienced, and we understand your frustration. Our billing process is designed to be transparent, and we regret any confusion that may have occurred.
Get in touch with us at nebula.support@nebulahoroscope.com so that we can reach out to our payment system and assist you in resolving the issue. We promise to do everything we can to assist you in resolving the issue quickly.
Have a nice day, Nebula team🔮️
This app is designed to steal your money. Their cancellation button does nothing, and support never replies. I was charged twice for a service I didn't want!
Hello Lauren,
Thank you for sharing your feedback.
We’re truly sorry to hear about the difficulties you’ve experienced with our cancellation process and billing. We strive to maintain transparency in all our charges, and we regret that your experience did not reflect that.
Please note that you can always cancel your subscription directly through your account settings.
Please contact us at nebula.support@nebulahoroscope.com, so we could contact our payment system and help you to solve the problem. You can be sure that we will do our best in order to help you to solve the problem rapidly.
Kind regards, Nebula team 🔮
I thought I was paying for a one-time astrology report, but they enrolled me in an auto-renewing $39 subscription without my consent. Canceling is impossible, and support is nonexistent!
Dear Charlotte,
Thank you for feedback. We’re sorry for any confusion. All purchases details, including any possible auto-renewal, are displayed before purchase. Our cancellation process is available 24/7, and we’re happy to assist you. Please note that all purchases are initiated only with the user's consent only.
Please reach out to us at nebula.support@nebulahoroscope.com, and we’ll make sure to resolve this for you.
Have a nice day, Nebula team🔮️
Nebula is a straight-up scam! They auto-subscribe you to expensive plans and make it impossible to cancel. They stole $39 from me. Disgusting!
Dear Andrew,
Thank you for feedback. We’re sorry for any confusion regarding your subscription. All payment details, including recurring charges, are displayed upfront before purchase. Our cancellation process is available 24/7, and we’re happy to assist.
Please reach out to nebula.support@nebulahoroscope.com, and we’ll help resolve this for you. 🔮
Kindest regards, Nebula Team🔮️
I signed up for a $1 trial, but a week later, they charged me $39 without warning! Their customer service is useless, and I had to dispute the charge with my bank. Never trust them!
Hello Oliver!
Thank you for sharing your feedback.
We’re truly sorry to hear about the confusion regarding your trial and subsequent charge. We want to assure you that all charges are clearly communicated during the subscription process, and the option to cancel is always available in your account settings.
Get in touch with us at nebula.support@nebulahoroscope.com so that we can reach out to our payment system and assist you in resolving the issue. We promise to do everything we can to assist you in resolving the issue quickly.
Kindest regards, Nebula team 🔮
I have no idea how they got my payment details, but now they're charging me every month. This is fraud, and they should be shut down.
Hello Aria!
Thank you for sharing your feedback.
We’re truly sorry to hear about your concerns regarding the charges on your account. Please know that we take the security of payment details very seriously. All charges occur only when a subscription is confirmed by the user, and the option to cancel is always available in your account settings.
Please contact us at nebula.support@nebulahoroscope.com, so we could contact our payment system and help you to solve the problem. You can be sure that we will do our best in order to help you to solve the problem rapidly.
Kindest regards, Nebula team 🔮
Paid €1 for an astrology reading, but got charged €40 later. No email confirmation, no way to cancel easily. Customer service is a joke. Stay away!
Hello Ashley!
Thank you for sharing your experience with us.
We truly apologize for the inconvenience you’ve faced with the charges and difficulty in canceling.
We want to assure you that our billing process is fully transparent, and we do our best to ensure all customers are informed. We are sorry for the frustration this situation has caused you.Please note that the cancellation option is available directly in your account settings.
Please contact us at nebula.support@nebulahoroscope.com, so we could contact our payment system and help you to solve the problem. You can be sure that we will do our best in order to help you to solve the problem rapidly.
Best wishes, Nebula team 🔮
Beware! I signed up for a one-time reading and ended up with a recurring €49.99 charge. No confirmation, no warning, no way to cancel. Avoid at all costs!
Dear Matthew, hello!
Thank you for feedback.
We’re sorry to hear about your experience. Please note that when you purchase a subscription, all charges are clearly communicated upfront in both the purchase confirmation and your account settings. We pride ourselves on maintaining transparency with our billing practices.Please know that the cancellation option is always available in your account settings.
Please reach out to nebula.support@nebulahoroscope.com with your details, and our team will assist you. We value your feedback and want to make this right.
Have a nice day, Nebula Team🔮
This company is an absolute nightmare. They charged me after I canceled, and the only way to stop them was to get my bank involved.
Dear Isaac, hello!
Thank you for feedback. We apologize for the frustration you've experienced. Cancellation should always be straightforward, and we’re committed to resolving this issue for you. Also please note that after cancellation of the subscription, payments from our side cannot be initiated.
Please reach out to us at nebula.support@nebulahoroscope.com, and we’ll ensure any concerns are addressed and your experience is improved.
Kind regards, Nebula team🔮️
Their business model is based on deception! You pay a small fee upfront, then they take large amounts monthly without your consent. Never using them again!
Dear Sophia, hello!
Thank you for feedback. We deeply regret hearing about your experience and apologize for any confusion caused. We believe in transparency, and any future charges are always communicated upfront. Please note that all payments are initiated by our users and only with their approval.
We encourage you to contact us directly at nebula.support@nebulahoroscope.com, and we’ll assist in resolving the matter to ensure you're taken care of.
Wishing you the very best, Nebula team🔮️
I tried canceling before the renewal date, but they still charged me. I sent multiple emails, and they ignored every single one.
Dear Penelope, hello!
Thank you for your feedback, and we truly regret to hear about your experience.
We understand how frustrating it must be to face billing issues despite your efforts to cancel.
Please note that once a subscription is canceled, no further charges should occur. If you’ve followed the cancellation process and still encountered charges, we would like to investigate this further for you.
Please contact us at nebula.support@nebulahoroscope.com with your account details, and we will assist you in resolving this issue as quickly as possible.
Kindest regards,Nebula team 🔮
They make sure you don't realize you're subscribed until they've already taken your money. This is a scam designed to deceive customers.
Hello Elijah!
Thank you for sharing your feedback, and we’re really sorry to hear about your negative experience.
Our goal is to provide a transparent service, and we regret any confusion regarding the subscription process.
Contact us at nebula.support@nebulahoroscope.com so that we can contact our payment system on your behalf and help you to resolve the problem. We pledge to exert every effort to help you find a quick solution to the problem.
Best wishes, Nebula team 🔮
Hidden subscriptions, unauthorized charges, and no way to cancel! Had to call my bank to block them. Nebula is a well-designed scam. Stay away!
Dear David, hello!
Thank you for taking the time to leave us feedback.
We’re sorry to hear about your frustration. Our subscription terms are always provided at the time of purchase, and we strive to be as transparent as possible about recurring charges.
Please contact our support service at nebula.support@nebulahoroscope.com. They work day and night to solve any problems that our users may have.
Best regards,Nebula team 🔮
I have never seen a company as dishonest as this. They deliberately make canceling difficult and refuse to refund unauthorized charges.
Dear Layla, hello!
Thank you for taking the time to leave us feedback.
We understand how upsetting this situation must be, and we regret that you feel this way about our service. We aim to provide transparency and reliability, and it’s concerning to hear about your experience.
Please contact us at nebula.support@nebulahoroscope.com, so we could contact our payment system and help you to solve the problem. You can be sure that we will do our best in order to help you to solve the problem rapidly.
Kind regards, Nebula team 🔮
Thought I was paying $1 for a personalized report, but they sneakily signed me up for a recurring $39 charge! No refunds, no real support. FRAUD!
Hello Jessica!
Thank you for your feedback, and we’re really sorry to hear about your experience.
We strive to be transparent about all subscription terms, and the information is shared at the time of purchase, including any recurring charges.we sincerely apologize for any confusion.
Please contact us at nebula.support@nebulahoroscope.com, so we could contact our payment system and help you to solve the problem. You can be sure that we will do our best in order to help you to solve the problem rapidly.
Thank you for bringing this to our attention.
Best wishes, Nebula team
If you value your money, avoid Nebula! They use misleading ads and hidden charges. I lost $45 before I realized what happened! Total scam!
Hi Christopher!
Thank you for sharing your feedback.
We’re genuinely sorry to hear that you had this experience with our service. We completely understand your frustration and would like to provide some clarification.
Please note that our trial automatically converts into a full subscription unless canceled before the trial period ends. This information is clearly stated during the sign-up process and on the payment confirmation page.
Please contact us at nebula.support@nebulahoroscope.com with your account details, and we'll work on resolving this promptly.
Wishing you all the best,The Nebula Team 🔮
From the business
You deserve to be happy in love! Use the powerful influence of the stars and planets to the advantage of your relationships. Nebula is here to help you!
We have understood that one of the main components of a person's wellbeing is having healthy and fulfilling relationships. That is why we decided to focus on astrology for relationships.
We want to inspire people to find their way to happiness in love with the help of highly-personalized horoscopes and astrology-based tools, including different kinds of readings and professional astrology consultations.
Let us be your relationship compass.
For more details, please visit our website https://asknebula.com/
If you need any help, please try to find the answer in our Help Center https://help.answers-365.com/hc/en-us or please contact our Support Team at nebula.support@nebulahoroscope.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lucas, hello!
Thank you for feedback. We’re sorry for any confusion regarding our subscription model. We always provide full details about pricing and future charges on the offer screen before purchase.
If you need assistance with your account, please reach out to us at nebula.support@nebulahoroscope.com — we’re happy to help!
Have a good day, Nebula team🔮️