Nebula Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over deceptive billing practices and ineffective customer service. Common complaints highlight unexpected charges following trial subscriptions, difficulty in canceling services, and a lack of responsive support. Many customers describe their experiences as predatory, feeling misled by unclear subscription terms and automated responses from the support team. Overall, the feedback suggests a significant erosion of trust, with a strong recommendation for potential customers to exercise caution before engaging with the company.
This summary is generated by AI, based on text from customer reviews
Nebula tricked me into an unwanted subscription. I thought I was paying once, but they kept charging me monthly! No refund, no response! Stay away!
Their website is intentionally misleading. They trick you into thinking you're making a single payment, then charge you every month.
Dear Caleb, hello!
Thank you for taking the time to leave your feedback.
We’re sorry to hear that you had a negative experience with our subscription process. We want to emphasize that all subscription details, including charges, are communicated transparently at the time of purchase.
Please contact our support service at nebula.support@nebulahoroscope.com. We will do our best in order to solve your problems as soon as possible.
Kindest regards,Nebula team 🔮
If you sign up, expect to lose money. They will charge you indefinitely, and their support will do nothing to help you. Avoid at all costs.
Hello Madison
Your feedback is very important to us as it helps us to grow so we can provide you with better service!
We’re really sorry to hear that you’ve been experiencing trouble with charges. We completely understand how frustrating it must be to feel stuck in this situation.
We recommend reaching out to us at nebula.support@nebulahoroscope.com, where our team will do everything possible to assist you and help resolve this matter as quickly as we can.
Best regards,Nebula Team 🔮
I never agreed to a subscription, yet they charged me €49.99. Customer service is useless, just auto-replies. Had to dispute the charge with my bank. Avoid!
Hello dear Daniel!
Thanks for telling us your opinion on the matter of our service.
We are very sorry to hear that our app didn’t meet your expectations and that you had payment issues. We apologize for any confusion!
We understand your concerns and want to assure you that we are fully transparent about all charges. All fees and subscription terms are clearly displayed during the sign-up and purchase process.
Get in touch with us at nebula.support@nebulahoroscope.com to help you out in working through the issue by connecting with our payment system. We promise to utilize all of the resources available to us in order to assist you in discovering a prompt solution for the issue.
Kindest regards,Nebula team 🔮
This company finds new ways to take money from you every month. I never agreed to a subscription, but they kept charging me under different names.
Dear Nathan, hello!
Thank you for sharing your feedback.
We’re truly sorry to hear about the issues you've faced with unexpected charges. Please be assured that we always strive for transparency, and any subscription charges are clearly communicated at the time of sign-up.
Please reach out to us at nebula.support@nebulahoroscope.com so we can promptly work with our payment system to sort things out.
Best regards,Nebula team 🔮
They make it seem like you're paying for a single astrology report, but you actually sign up for a hidden subscription! €40 gone in seconds. Stay away from Nebula!
Hello Sarah,
We greatly appreciate your time to leave us a review.
We sincerely apologize for any confusion caused. Upon purchasing the Astrology Report, you confirmed the automatic subscription renewal on the sales page. You should have received an email with this information, along with a notification regarding the end of the trial period.
Please contact our support service at nebula.support@nebulahoroscope.com. We will do our best in order to solve your problems as soon as possible.
Best regards,Nebula team 🔮
Their cancellation policy is just a trap. Even when you follow all their steps, they still charge you. I'm beyond frustrated.
Hello Lucy!
Thank you for taking the time to leave us your feedback.
We’re truly sorry to hear about the issues you experienced with our cancellation process. Our subscription cancellation is designed to be managed directly in your account settings, and we regret that your experience did not meet those expectations.
Please reach out to us at nebula.support@nebulahoroscope.com with your account details so we can investigate this matter further and work towards a resolution.
Best regards,Nebula team 🔮
I was forced to change my credit card because they wouldn't stop charging me, even after I unsubscribed. Their support ignored all my requests, and no refund was given. This is outright theft and a predatory scam!
Dear Dylan, hello!
Thank you for feedback.
We’re truly sorry to hear about the challenges you’ve faced with unexpected charges.
We understand how concerning it can be when issues persist even after unsubscribing. Our subscription cancellation process is designed to be managed directly in your account settings, and we regret any inconvenience if this did not work as expected.
Please contact us again at nebula.support@nebulahoroscope.com with your account details. We will prioritize your request and ensure your case is reviewed as soon as possible.
Kindest regards,Nebula team 🔮
Paid $1 for a horoscope and ended up with a $45 recurring charge. How is this even legal? No clear cancellation process, and support never responds! Avoid this scam!
Dear Michael, hello!
Thank you for taking the time to leave us your feedback.
We're truly sorry to hear about the unexpected recurring charge and the frustration you've experienced. Please note that our trial subscription automatically converts to a recurring charge unless canceled through your account settings before the trial period ends. We regret any confusion this may have caused.
Please reach out to us directly at nebula.support@nebulahoroscope.com, and we’ll be happy to help resolve your issue.
Kindest regards, Nebula team 🔮
This is a complete scam! They lure you in with a cheap report, then sneak in a hidden subscription. I lost $39 before I even noticed! Do not trust them!
Dear Emily,
Thank you for feedback. We’re sorry for any confusion regarding our subscription terms. All details, including pricing and renewal conditions, are clearly stated before purchase.
Our support team is available at nebula.support@nebulahoroscope.com to assist with any concerns. Please reach out, and we’ll do our best to resolve this for you.
Kind regards, Nebula team🔮️
Their website makes canceling nearly impossible. I had to send multiple emails, and they still charged me after I canceled.
Dear Natalie,
Thank you for feedback. We’re sorry to hear about your experience. Our cancellation process is available 24/7, and charges after cancellation should not be possible.
Please contact our support team at nebula.support@nebulahoroscope.com so we can investigate and resolve this for you as soon as possible. We value transparency and are here to help.
Kindest regards, Nebula team🔮️
I paid €1 for a report, then got charged €49.99 the next week! No warning, no confirmation. Impossible to cancel, and support ignores me. Stay far away from this scam!
Dear James,
Thank you for feedback. We sincerely regret any confusion. All pricing details are clearly stated before purchase, and the cancellation option is available 24/7. Also please note that all purchases are initiated and approved by our users.
If you're experiencing difficulties, please reach out to our support team at nebula.support@nebulahoroscope.com — we’re here to help and will ensure your issue is resolved as soon as possible.
Kind regards, Nebula team🔮️
They use fake five-star reviews to cover up their fraudulent activity. If you check real reviews, you'll see how many people they've scammed.
Dear Ryan, hello!
We understand your frustration and take all feedback seriously. Our goal is to provide a transparent and valuable service, and we encourage all users to share their honest experiences. We continuously work to improve our platform based on real customer feedback.
If you have experienced an issue or need assistance, please reach out to us at nebula.support@nebulahoroscope.com with your account details. Our team will be happy to review your case and assist you.
Best regards, Nebula team 🔮
The app tricks you into paying. Read the fine print (if you can even find it)!My card was charged multiple times without my permission!
Dear Naomi, hello!
We’re sorry for any frustration this has caused. Our goal is to provide clear and transparent subscription details, including pricing and automatic renewal, which are displayed during the sign-up process. We regret if this information was not sufficiently clear.
If you believe you were charged unexpectedly or need assistance managing your subscription, please contact us at nebula.support@nebulahoroscope.com with your account details. Our team will carefully review your case and work toward a resolution.
Best regards, Nebula team 🔮
Customer service ignores refund requests. Avoid at all costs!I signed up for a $1 report. Next thing I know, they took €49.99!
Dear Theodore,
Thank you for feedback. We’re sorry for any frustration. All payment details are provided before payment. Also payments are initiated and go through only with the consent of users. And our support service respond as quickly as possible 24/7.
However, please reach out to nebula.support@nebulahoroscope.com, and our team will be happy to assist you with your concerns.
Kind regards, Nebula team🔮️
This is not just bad business—this is a scam. They make it seem like you're making a one-time payment, then secretly charge you every month.
Dear Joshua,
Thank you for feedback. We’re sorry for any misunderstanding. All subscription details, including recurring charges, are clearly outlined before payment.
Please contact nebula.support@nebulahoroscope.com, and our team will be happy to assist you with any concerns regarding your charges.
Wishing you the very best, Nebula team🔮️
$1 for a report, then suddenly I'm being charged $39 every month?! I thought I was paying for a one-time service. Instead, I got scammed!
Dear Skye,
Thank you for feedback. We’re sorry for any confusion. All subscription details, including recurring charges, are clearly stated before payment. We’re committed to transparency and assisting our users.
Please reach out to nebula.support@nebulahoroscope.com, and we’ll be happy to review your case and assist you further.
Kindest regards, Nebula Team🔮️
I only found out I was subscribed when I noticed $39 missing from my account. They never notified me, and they refuse to refund me.
Dear Scarlett, hello!
We understand how frustrating unexpected charges can be, and we regret any confusion regarding the subscription. All details, including automatic renewal, are clearly stated during the sign-up process, and users receive confirmation emails upon subscribing.
If you need assistance reviewing your charges or managing your subscription, please contact us at nebula.support@nebulahoroscope.com with your account details. Our team will carefully review your case and do our best to assist you.
Warm regards, Nebula team 🔮
Their so-called "support" is a joke. They just send generic responses and refuse to issue refunds, even when they know they're in the wrong.
Dear Andrew, hello!
We’re sorry to hear that you feel this way. Our support team is dedicated to assisting users, and we strive to provide helpful and personalized responses. Refund requests are reviewed according to our policy, but we always aim to resolve concerns fairly.
If you believe your case was not handled properly, please contact us again at nebula.support@nebulahoroscope.com with your account details. We’ll make sure to review your request thoroughly.
Best regards, Nebula team 🔮
I tried to cancel my subscription, but it's impossible to find where to do it. Meanwhile, they keep charging my card. The only solution was blocking them entirely.
Dear Miles, hello!
We’re sorry to hear that you had difficulty canceling your subscription. Our goal is to make the process as straightforward as possible, and you should be able to cancel anytime through your account settings.
If you were unable to locate the cancellation option or need further assistance, please contact us at nebula.support@nebulahoroscope.com with your account details. Our team will review your case and ensure this is resolved as soon as possible.
Warm regards, Nebula team 🔮
From the business
You deserve to be happy in love! Use the powerful influence of the stars and planets to the advantage of your relationships. Nebula is here to help you!
We have understood that one of the main components of a person's wellbeing is having healthy and fulfilling relationships. That is why we decided to focus on astrology for relationships.
We want to inspire people to find their way to happiness in love with the help of highly-personalized horoscopes and astrology-based tools, including different kinds of readings and professional astrology consultations.
Let us be your relationship compass.
For more details, please visit our website https://asknebula.com/
If you need any help, please try to find the answer in our Help Center https://help.answers-365.com/hc/en-us or please contact our Support Team at nebula.support@nebulahoroscope.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Olivia, hello!
Thank you for sharing your feedback.
We’re sorry to hear about the unexpected charges and the frustration this has caused.
We always ensure that subscription details, including billing information, are clearly communicated at the time of purchase.
If you believe there’s been any misunderstanding, please contact us at nebula.support@nebulahoroscope.com with your account details so we can review your case and help resolve the situation.
Kindest regards,Nebula team 🔮