Nebula Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over deceptive billing practices and ineffective customer service. Common complaints highlight unexpected charges following trial subscriptions, difficulty in canceling services, and a lack of responsive support. Many customers describe their experiences as predatory, feeling misled by unclear subscription terms and automated responses from the support team. Overall, the feedback suggests a significant erosion of trust, with a strong recommendation for potential customers to exercise caution before engaging with the company.
This summary is generated by AI, based on text from customer reviews
No way to cancel, no response from support, and hidden charges. They trick you into thinking it's a one-time payment, then charge you monthly. Do not trust them!
I tried to cancel, but every time I went to their website, there was a "technical error." Then I got charged again. They make canceling impossible.
Dear Ella,
Thank you for feedback. We’re sorry for any difficulties you experienced while canceling. Our cancellation process is designed to be straightforward. Also note that this cancellation feature is available to our users on a permanent basis.
Please reach out to nebula.support@nebulahoroscope.com so we can assist you and resolve this matter as soon as possible.
Kindest regards, Nebula team🔮️
I only found out I was subscribed when I saw multiple $45 charges. I never agreed to this, and support refuses to help. This company is fraudulent!
Dear Easton,
Thank you for feedback. We're sorry for any confusion. Our billing terms are clearly stated before purchase, and we’re happy to assist with any concerns.
Please reach out to nebula.support@nebulahoroscope.com so we can review your case and provide the necessary support. We’re here to help!
Have a good day, Nebula team🔮️
This company preys on people who don't check their bank statements. If I hadn't checked mine, they would've kept taking my money indefinitely.
Hello dear Jack,
Thank you for feedback.
We apologize for the inconvenience you’ve experienced.
Please be assured that all payments are made with user consent. We take issues of transparency and trust very seriously and always strive to provide clear information about our services, including subscription terms.
Get in touch with us at nebula.support@nebulahoroscope.com so that we can reach out to our payment system and assist you in resolving the issue. We promise to do everything we can to assist you in resolving the issue quickly.
Kind regards, Nebula team đź”®
The worst part is that they don't even notify you about the subscription. You only find out when money disappears from your account. They are stealing from people!
Hi there Eliza,
We greatly appreciate your time to leave a review.
We're sorry for any confusion.We want to clarify that we are transparent with all payments, and we send notifications regarding subscriptions to the email address provided during registration.
Please contact our support department at nebula.support@nebulahoroscope.com and tell them more information about the problem, our support team strives to help you and let you enjoy our service.
Respectfully, Nebula team đź”®
They refused to refund me, even though I had proof that I canceled before the renewal date. Their policies are deceptive, and their support is useless.
Dear Zoe, hello!
We’re truly sorry to hear that you were unexpectedly charged, and that you did not receive a response to your refund request.Also if you canceled your subscription but still received a charge, there may have been a timing issue with the cancellation process.
Please reach out to us at nebula.support@nebulahoroscope.com with your account details, and our team will carefully review your case to see how we can assist you.
Best regards, Nebula team đź”®
No refund, no response from customer service, and no way to cancel. This is the worst experience I've ever had with an online service. Avoid at all costs!
Dear Levi, hello!
We’re truly sorry to hear that you’ve had a frustrating experience. We strive to provide clear subscription management options and responsive customer support, and we regret any inconvenience you’ve faced.
Please reach out to us again at nebula.support@nebulahoroscope.com with your account details, and we will prioritize your request to ensure your concerns are properly addressed. Your satisfaction is important to us, and we appreciate the opportunity to assist you.
Best regards, Nebula team đź”®
Paid $1 for a report, then charged $49.99 without consent. No emails, no warnings, just money taken. Avoid Nebula at all costs
Dear Weston,
Thank you for bringing this to our attention. We understand your frustration, and we want to help. Please note that all payments are initiated with the consent of users on our platform.
Please reach out to us at nebula.support@nebulahoroscope.com, and we will investigate your situation, assist you with the cancellation process, and ensure that your concerns are addressed. We’re here to support you.
All the best, Nebula Teamđź”®
You think you're getting a trial, but it's actually a subscription trap. The worst part? You can't even remove your card from their system.
Dear Victoria,
Thank you for taking the time to leave us feedback.
We’re sorry to hear about your experience.We want to assure you that our subscription can be canceled at any time through the account settings in just a few steps. Additionally, details about managing your subscription are provided in the confirmation email upon signing up.
Please tell us more about your problem at nebula.support@nebulahoroscope.com. Our team works 24/7 to help our users, so you can be sure that you will get rapid solution.
Best regards,
Nebula Team đź”®
Support never responds, and the website makes canceling nearly impossible. They charge you secretly and refuse refunds. Scam.
Dear Piper, hello there!
Thank you for taking the time to leave us feedback.
Please accept our apologies for this inconvenience!
We want to assure you that our subscription can be canceled at any time through the account settings in just a few steps.
Please be sure that we treat each of our customers with the highest value and always provide a response to each request. We kindly ask you to check your email spam folder.
Our emails could have occasionally got there. If you didn’t find them - please repeat your request on nebula.support@nebulahoroscope.com, and we will check it ASAP.
Have a nice day, Nebula team đź”®
Don't trust this company. They make it nearly impossible to cancel your subscription, and they ignore all refund requests. Had to file a chargeback.
Hello Luke!
Thanks for your feedback.
We are very sorry to hear that our app didn’t meet your expectations and that you had payment issues.
Our team is always available to assist with cancellations, and we strive to make the process as smooth as possible.
We kindly ask you to check your email spam folder. Our emails could have occasionally got there.
If you didn’t find them - please repeat your request on nebula.support@nebulahoroscope.com, and we will check it ASAP.
Have a nice day, Nebula team đź”®
No transparency. No reminders. Just money disappearing from your account every month. The only way to stop it is through your bank.
Hello Naomi,
Thank you for sharing your feedback with us.
We’re sorry for any confusion you experienced.
When purchasing the Astrology Report, the automatic subscription renewal was mentioned on the sales page. This should have been clearly visible before you completed the purchase. Additionally, you should have received an email notification about the trial’s end, along with a reminder of the subscription renewal. The email would also contain the link to your ordered report and your account credentials.
We understand your frustration and are here to help. If you have any questions regarding your subscription or need assistance in managing it, please don’t hesitate to contact us. We appreciate your understanding and look forward to resolving this matter for you.
Please tell us more about your problem at nebula.support@nebulahoroscope.com. Our team works 24/7 to help our users, so you can be sure that you will get rapid solution.
Best regards,Nebula Team đź”®
I signed up for a $1 trial, and a few days later, I saw a $39 charge. I never agreed to this, and they refuse to issue a refund.
Dear Hannah,
Thank you for feedback.
We understand how frustrating this situation can be, and we apologize for any confusion. Please note that all payments are initiated with the consent of our users.
Please contact us at nebula.support@nebulahoroscope.com, so we could contact our payment system and help you to solve the problem. You can be sure that we will do our best in order to help you to solve the problem rapidly.
Best regards, Nebula Team đź”®
They take your money and then ignore you. Paid for a horoscope, then got a surprise $50 charge. No way to cancel. Avoid at all costs.
Dear Theodore, hello there!
Thank you for sharing your feedback. We sincerely apologize for any confusion caused.
We strive to be transparent with our users, and the details regarding the subscription and its renewal costs are provided during the sign-up process and followed up with an email notification. We regret that this information wasn't clear enough.
Contact us at nebula.support@nebulahoroscope.com so that we can contact our payment system on your behalf and help you to resolve the problem. We pledge to exert every effort to help you find a quick solution to the problem.
Respectfully, Nebula team đź”®
Even after canceling, they kept charging me. It's like they don't care. Had to block my card. Stay far away from this scam.
Hello Skye!
We greatly appreciate your time to leave a review.
We're sorry for any inconvenience. Please note that once a subscription is canceled, no further charges should occur.
Please contact us at nebula.support@nebulahoroscope.com, so we could contact our payment system and help you to solve the problem. You can be sure that we will do our best in order to help you to solve the problem rapidly.
Respectfully, Nebula team đź”®
You don't realize you're subscribed until money disappears from your account. No emails, no reminders—just charges. Support is useless.
Dear Miles, hello!
We’re sorry to hear about your experience and understand your frustration. Our subscription details, including automatic renewal, are displayed during sign-up, and a confirmation email is typically sent upon activation. We regret if you did not receive any notifications.
Please reach out to us at nebula.support@nebulahoroscope.com with your account details, and our support team will review your case and assist you as soon as possible.
We appreciate your feedback and look forward to helping you.
Best regards, Nebula team đź”®
They make it impossible to cancel. You try, but their site always has "technical issues." Meanwhile, they keep charging you.
Dear Chloe,
Thank you for feedback. We apologize for any confusion.
Please note that all charges are processed with user consent. Also note that you can always cancel your subscription on our platforms. We understand your frustration, and we’re here to assist.
For cancellation or any further help, kindly contact us at nebula.support@nebulahoroscope.com. We're happy to guide you through the process.
Best regards, Nebula Team đź”®
They use misleading advertising to make you think you're paying for a one-time service, but in reality, they trap you in an expensive subscription.
Dear Joseph,
Thank you for feedback. We’re sorry for any confusion. At Nebula, we prioritize transparency, and all needed details are provided upfront. Also please note that payments cannot be made after the subscription is cancelled and all payments are initiated with the consent of our users.
We see that you've reached out to our support team, and we are assisting you with this matter. Please contact us at nebula.support@nebulahoroscope.com for further help.
Best regards, Nebula Team đź”®
Paid for a report, but they never delivered it. Instead, they charged my card without my consent. No refunds, no way to contact support.
Dear Easton,
Thank you for feedback. We’re truly sorry for your experience. Our goal is always to provide transparent and reliable service.
Our support team is available 24/7 at nebula.support@nebulahoroscope.com, and we encourage you to reach out so we can assist with your concern and ensure you receive the service you paid for.
Best regards, Nebula Team đź”®
It's been two months since I canceled, but they're STILL taking money from my account! How is this even legal? I had to block my card.
Dear Abigail,
Thank you for feedback. We sincerely regret any inconvenience you've experienced. Once a subscription is canceled, no further charges should occur.
Please contact our support team at nebula.support@nebulahoroscope.com, available 24/7, so we can investigate and assist you in resolving this matter as soon as possible.
Best regards, Nebula Team đź”®
From the business
You deserve to be happy in love! Use the powerful influence of the stars and planets to the advantage of your relationships. Nebula is here to help you!
We have understood that one of the main components of a person's wellbeing is having healthy and fulfilling relationships. That is why we decided to focus on astrology for relationships.
We want to inspire people to find their way to happiness in love with the help of highly-personalized horoscopes and astrology-based tools, including different kinds of readings and professional astrology consultations.
Let us be your relationship compass.
For more details, please visit our website https://asknebula.com/
If you need any help, please try to find the answer in our Help Center https://help.answers-365.com/hc/en-us or please contact our Support Team at nebula.support@nebulahoroscope.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Chloe, hello!
We’re sorry to hear about your frustration. Our subscription details, including automatic renewal, are clearly stated during the sign-up process to ensure transparency. We regret if this was unclear and want to assist you.
You can cancel your subscription anytime through your account settings. If you haven’t received a response from support or need further assistance, please contact us at nebula.support@nebulahoroscope.com with your account details. We’ll review your case and help resolve the issue as soon as possible.
Best regards, Nebula team đź”®