Nebula Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over deceptive billing practices and ineffective customer service. Common complaints highlight unexpected charges following trial subscriptions, difficulty in canceling services, and a lack of responsive support. Many customers describe their experiences as predatory, feeling misled by unclear subscription terms and automated responses from the support team. Overall, the feedback suggests a significant erosion of trust, with a strong recommendation for potential customers to exercise caution before engaging with the company.
This summary is generated by AI, based on text from customer reviews
This is a classic scam. They take money monthly without warning, and canceling requires jumping through hoops. Never again.
If I could give negative stars, I would. Their entire business model is designed to steal money through hidden charges and false advertising.
Dear Henry,
Thank you for feedback. We’re sorry to hear about your experience. Our subscription details are always provided upfront before any purchase. Also all purchases are initiated solely with the consent of the user.
If there has been any misunderstanding, our support team is available 24/7 at nebula.support@nebulahoroscope.com to assist you. Please reach out, and we’ll be happy to help.
Best regards, Nebula Team 🔮
I thought I was paying for a single astrology report, but they signed me up for a subscription. They charged me $40, and support is useless.
Dear Levi,
Thank you for feedback. We apologize for any confusion. All details about our pricing and renewal terms are provided at the time of purchase.
Our support team is available 24/7 at nebula.support@nebulahoroscope.com, and we encourage you to reach out so we can assist you with your concern.
Best regards, Nebula Team 🔮
The only way to stop them from stealing your money is to cancel your card. They make it impossible to remove your payment details from their system.
Dear Evelyn,
Thank you for feedback. We sincerely apologize for the inconvenience you've experienced. We always strive to protect our users' experience and understand how frustrating this situation is. Please note that all purchases are initiated only with user consent.
Our support service is available 24/7 to assist with any cancellation requests, and we encourage you to reach out directly at nebula.support@nebulahoroscope.com so we can help resolve this matter.
Best regards, Nebula Team 🔮
The most misleading subscription system I've seen. They take your money without permission, and canceling is almost impossible.
Dear Camila,
Thank you for feedback. We're sorry for any confusion. Our subscription details are clearly stated before purchase, and cancellation is always available.
Our support team is here 24/7 to assist you — please reach out to nebula.support@nebulahoroscope.com, and we'll gladly help resolve this.
All the best, Nebula Team🔮
Subscription starts automatically, and they keep charging you. No warning, no reminders. Customer support ignores everything.
Dear Sebastian,
Thank you for feedback. We're sorry for any frustration. Our subscription terms are always stated upfront and the money wasn't written off without the user's consen. Also, our support team is available 24/7 to assist with cancellations or concerns.
Please contact us at nebula.support@nebulahoroscope.com, and we’ll be happy to help resolve this for you.
All the best, Nebula Team🔮
They charged me under a different company name after I unsubscribed. That's deliberate fraud. Had to dispute it with my bank.
Dear Alexander,
Thank you for feedback. We're sorry for any confusion. All charges are processed transparently, and our support team is always available to assist with any concerns and always on users side.
Please reach out to nebula.support@nebulahoroscope.com, and we’ll gladly review your case to ensure a resolution.
All the best, Nebula Team🔮
I had to report this company to my bank because they kept charging me even after I canceled. This is a textbook example of fraud.
Dear Grace,
Thank you for feedback. We're sorry to hear about your experience. Our subscription can be canceled anytime, and unauthorized charges are not possible.
Please reach out to our 24/7 support team at nebula.support@nebulahoroscope.com, and we’ll be happy to assist you in resolving this matter.
All the best, Nebula Team🔮
This is fraud. You pay €1, then they take €49.99. The site gives errors when trying to cancel. No refunds, no help from support.
Dear Freya,
Thank you for feedback.We're sorry for any frustration you've experienced. Please note, that all purchases are initiated with user consent and cancellation is always available. Also please note, that we are always on the side of our users.
If you encountered any issues, please contact our 24/7 support team at nebula.support@nebulahoroscope.com, and we'll be happy to assist you.
All the best, Nebula Team🔮
This company keeps changing its name to avoid bad reviews, but the scam stays the same. Hidden charges, fake trials, and no refunds.
Hello Samuel,
Thank you for your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating it can be to deal with unexpected charges, and we sincerely apologize for the inconvenience caused.
To clarify, when purchasing our astrology report, the subscription renewal is clearly mentioned in the terms and conditions on the sales page. After your purchase, we also send you an email with information about your trial period, including a notification of the upcoming subscription renewal, and a link to manage your subscription.
Solution of our users' problems is the divine purpose of our team, so you can be sure that you will get a rapid solution of your problem there, please just contact our support service at nebula.support@nebulahoroscope.com.
Please don’t hesitate to reach out to us if you need further assistance.
Best regards,
Nebula team 🔮
Money was taken without notice, and canceling is impossible. Had to file a dispute with my bank to get my money back. Avoid at all costs.
Hello Owen,
Thank you for sharing your experience, and we sincerely apologize for the frustration this has caused. We understand that unexpected charges can be concerning, and we’re sorry you’ve had difficulty with the cancellation process.
To clarify, when purchasing our astrology report, there is an automatic subscription renewal that is clearly mentioned in the terms of service, which can be found on the sales page. Additionally, we send an email confirmation after the purchase, outlining the subscription and the trial end date, which includes a link to manage your account and subscription.
Contact us at nebula.support@nebulahoroscope.com so we can assist you in resolving the problem by logging into our payment system. We pledge to make use of all of the tools at our disposal to help you quickly find a fix for the problem.
We appreciate your feedback and are here to assist in resolving any concerns you may have.
Best regards,
Nebula team 🔮
I tried reaching out to their support multiple times, and they never responded. Meanwhile, they continue to take money from my account every month.
Nebula welcomes you, dear Lily!
Thank you for taking the time to leave us a review! It’s very important for us as it helps us to improve in order to provide you with more high-quality service!
Please accept our apologies for the troubles with payments that you had.
Please be sure that we treat each of our customers with the highest value and always provide a response to each request. We kindly ask you to check your email spam folder. Our emails could have occasionally got there. If you didn’t find them - please repeat your request on nebula.support@nebulahoroscope.com, and we will check it ASAP.
Kind regards, Nebula team 🔮
Paid $1 for a report, then a week later, they charged me $50. The website hides the subscription details, and no one will help you get a refund.
Dear Joshua,
Thank you for taking the time to leave us feedback.
We understand your concern, and we’d like to clarify the charge. The $49.99 payment you mentioned is most likely for an optional one-time offer presented during the test process, not a recurring subscription fee. These offers are clearly detailed before confirmation, and users must agree to the purchase before being charged.
Please contact our support department at nebula.support@nebulahoroscope.com and tell them more information about the problem, our support team strive to help you and let your enjoy our service.
Best regards,
Nebula Team 🔮
Their so-called "trial" is just a trap. They get your payment info and then start taking money every month. No warnings, no receipts, no refunds.
Hello Jacob,
Thank you for sharing your feedback with us. We’re sorry for any confusion you experienced. When purchasing the Astrology Report, the automatic subscription renewal was mentioned on the sales page. This should have been clearly visible before you completed the purchase. Additionally, you should have received an email notification about the trial’s end, along with a reminder of the subscription renewal. The email would also contain the link to your ordered report and your account credentials.
We understand your frustration and are here to help. You can be sure that our support team will do their best in order to help you, so please tell us more information about your issue at nebula.support@nebulahoroscope.com. We appreciate your understanding and look forward to resolving this matter for you.
Best regards,
Nebula Team 🔮
Subscription terms are hidden, canceling is difficult, and they take money without warning. No one answers support tickets.
Dear Ryder,
Thank you for sharing your feedback with us. We’re sorry for any confusion you experienced. When purchasing the Astrology Report, the automatic subscription renewal was mentioned on the sales page. This information was clearly displayed before completing the purchase. Additionally, you should have received an email with a reminder about the trial's end, as well as a link to your report and account credentials.
We understand your frustration and are here to assist you. We kindly ask you to provide us with more information about your problem at nebula.support@nebulahoroscope.com, so our support agents could provide you with the solution of the problem much more faster. We appreciate your understanding and are here to help resolve any concerns.
Best regards,
Nebula Team 🔮
They have no transparency. I thought I was paying $1, but suddenly, my bank account was charged $45. Customer service is useless.
Hello dear Mia,
Thank you for sharing your experience, and we truly apologize for the frustration you've faced. We understand how concerning unexpected charges can be, and we're sorry to hear about the lack of transparency you’ve experienced.
Please know that we take these matters seriously. If you need assistance with canceling the subscription or addressing the charges, don't hesitate to contact us directly at nebula.support@nebulahoroscope.com. We're here to help and will do everything we can to resolve this issue promptly.
Thank you for your understanding, and we hope to assist you in resolving this situation as quickly as possible.
Best regards,
Nebula Support Team
My partner has struggled for months to end his astrology app subscription, got no response, and the only way he could think of was to cancel his credit card. I hope there is a special hell for anyone involved in this SCAM!
Hello dear User,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience and frustration your partner has experienced. We understand how upsetting it can be when you're unable to manage or cancel a subscription easily.
Please know that we do not want you or your partner to feel trapped, and we’re here to help resolve any issues. If you need assistance with canceling or managing your subscription, please reach out to us at nebula.support@nebulahoroscope.com, and we'll be more than happy to assist you.
Best regards,
Nebula Support Team
Do not trust their "one-time" purchase. It's actually a hidden subscription, and you'll be charged every month without consent.
Hello dear Ava,
Thank you for sharing your experience, and we truly apologize for the frustration you've faced. We understand how disappointing it can be to feel tricked into a recurring subscription when you were expecting a one-time purchase.
Please know that our team is committed to resolving any issues and assisting you in managing your subscription. If you need any help or would like to discuss this further, feel free to contact us directly at nebula.support@nebulahoroscope.com. We’re here to help!
Best regards,
Nebula Support Team
If you think you're paying for a one-time report, think again. They trap you in a subscription and take money without warning.
Hello dear Alexander,
Thank you for sharing your experience, and we deeply apologize for the inconvenience you've encountered. We understand how frustrating it can be when unexpected charges occur, especially when you believed you were paying for a one-time report.
We want to assure you that our team is always available to assist you in managing your subscription and resolving any concerns. If you need further help or wish to request a refund, please don't hesitate to reach out to us directly at nebula.support@nebulahoroscope.com. We are here to help!
Best regards,
Nebula Support Team
You sign up for a simple astrology reading, and before you know it, they start withdrawing money from your account. Canceling is impossible.
Dear Benjamin,
Thank you for feedback. We’re sorry for any confusion. All purchases details, including auto-renewal, are clearly stated before purchase.
Additionally, cancelation is always available through our platform, and our support team is available 24/7 to assist with any concerns. Please reach out to nebula.support@nebulahoroscope.com, and we will be happy to help.
Best regards, Nebula Team 🔮
From the business
You deserve to be happy in love! Use the powerful influence of the stars and planets to the advantage of your relationships. Nebula is here to help you!
We have understood that one of the main components of a person's wellbeing is having healthy and fulfilling relationships. That is why we decided to focus on astrology for relationships.
We want to inspire people to find their way to happiness in love with the help of highly-personalized horoscopes and astrology-based tools, including different kinds of readings and professional astrology consultations.
Let us be your relationship compass.
For more details, please visit our website https://asknebula.com/
If you need any help, please try to find the answer in our Help Center https://help.answers-365.com/hc/en-us or please contact our Support Team at nebula.support@nebulahoroscope.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Eliza,
Thank you for feedback. We’re sorry for any confusion. All pricing and renewal details are displayed before purchase, and cancellation is always available.
Our support team is ready to assist you 24/7 at nebula.support@nebulahoroscope.com—please reach out, and we’ll gladly help resolve this.
Best regards, Nebula Team 🔮