Nebula Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over deceptive billing practices and ineffective customer service. Common complaints highlight unexpected charges following trial subscriptions, difficulty in canceling services, and a lack of responsive support. Many customers describe their experiences as predatory, feeling misled by unclear subscription terms and automated responses from the support team. Overall, the feedback suggests a significant erosion of trust, with a strong recommendation for potential customers to exercise caution before engaging with the company.
This summary is generated by AI, based on text from customer reviews
How is this company allowed to operate? They steal from customers by hiding their subscription terms and refusing refunds. I lost $39 for nothing.
Paid $1 for a horoscope, then they took $49.99 a month later. No way to cancel, and support ignores all messages. Scam service.
Dear Grace,
Thank you for reply. We sincerely regret any frustration you've faced. Please note that our support team is available 24/7 and always on users side. Please be assured that all charges are made with user consent, and there are no hidden fees.
If you need assistance with cancellation or any other concerns, please reach out to nebula.support@nebulahoroscope.com, and we’ll do our best to help.
Best regards, Nebula Team 🔮
I regret ever signing up for this service. I canceled immediately, but they still charged me. Now they won't even respond to my emails. Total scam.
Dear Christopher,
Thank you for feedback.
We sincerely apologize for the inconvenience you've faced. It’s important to us that our customers are treated fairly.
Also please note that after canceling the subscription, withdrawals may not be possible.
Please contact us directly at nebula.support@nebulahoroscope.com so we can investigate and help resolve this issue. We are committed to ensuring your satisfaction.
Best regards, Nebula Team 🔮
This company's refund policy is a joke. Even when you cancel before the renewal date, they still take your money and refuse to give it back.
Dear Isabella,
Thank you for your feedback!
We sincerely apologize for the inconvenience you have experienced.
It is very important to us that our customers are treated fairly. Please note that once a subscription is canceled, further withdrawals may not be possible.
We kindly ask that you contact us directly at nebula.support@nebulahoroscope.com so we can investigate and work towards resolving this issue. Your satisfaction is our top priority.
Best regards,The Nebula Team 🔮
Paid for an astrology report but never received it. Instead, they charged me $40 the next week. No refunds, no way to cancel. Fraud!
Dear Lucas, hello!
Thank you for feedback. We're sorry to hear about your experience.
This is certainly not the service we aim to provide. Please note that all payments are made only with the consent of users. Also, the order could accidentally end up in your spam folder, please check your spam folder just in case.
Please contact us at nebula.support@nebulahoroscope.com with more details, and we'll assist you in resolving the situation.
Your feedback is important to us, and we are committed to making things right.
Kindest regards, Nebula Team🔮️
I canceled my subscription, yet they kept charging me. Customer support is useless. The only way to stop this was blocking my card.
Hello Zoey,
Thank you for your feedback, and we’re truly sorry for any confusion or frustration you’ve experienced.
We understand how unexpected charges can be concerning, and we want to assure you that we strive to make our processes transparent and clear.
Since your account was canceled, this should not have happened, and we are here to help investigate the matter further.
Please feel free to contact us at support@nebulahoroscope.com, and we will work with you to resolve this situation promptly.
Best regards,Nebula team 🔮
I only wanted a one-time horoscope report, but I ended up with recurring $39 charges. They never told me about any subscription. Pure deception.
Dear Matthew, hello!
Thank you for feedback.
We’re really sorry for any confusion you’ve experienced.
All payments made are with user consent. And we strive to be transparent about our subscription process, you are notified before initiating a subscription on this.
If you need assistance with canceling or have questions, please reach out to nebula.support@nebulahoroscope.com, and we’ll help resolve the issue as quickly as possible.
Best regards, Nebula Team🔮
Charged €50 without my consent. The site is designed to mislead customers. Never trust this company.Avoid Nebula at all costs
Dear Xavier, hello there!
Thank you for sharing your feedback.
We sincerely apologize for any confusion caused.
We strive to be transparent with our users, and the details regarding the subscription and its renewal costs are provided during the sign-up process and followed up with an email notification. We regret that this information wasn't clear enough.
Contact us at nebula.support@nebulahoroscope.com so that we can contact our payment system on your behalf and help you to resolve the problem. We pledge to exert every effort to help you find a quick solution to the problem.
Respectfully, Nebula team 🔮
Their business is built on tricking people. They pretend it's a cheap trial, then secretly charge you every month. They won't even let you remove your card!
Dear Charlotte,
Thank you for reaching out and sharing your feedback with us. I sincerely apologize for any inconvenience this situation may have caused.
Regarding your concern, we would like to note that all the necessary information about the payer has been provided during the usage process and in our emails.
Please contact us at nebula.support@nebulahoroscope.com, and we’ll gladly assist you.
Best regards, Nebula team 🔮
I tried canceling, but their website conveniently had "errors" every time. A week later, I was charged again. I had to block my card to stop them.
Dear William,
Thank you for your feedback.
We’re truly sorry to hear about the difficulties you experienced while trying to cancel your subscription and the subsequent charges.
We understand how frustrating this situation must have been, and we apologize for any inconvenience caused.
We kindly ask that you contact us at nebula.support@nebulahoroscope.com with your account details so we can investigate and ensure your cancellation is processed properly.
We appreciate your patience and value your feedback as it helps us improve our services.
Best regards,The Nebula Support Team🔮
Paid $1 for a horoscope, then saw a $45 charge. Support is silent, and canceling only works through my bank. Feels like a scam.
Dear Daisy,
Thank you for feedback.
We apologize for any inconvenience caused.
The $1 offer was part of a subscription plan, and the terms of the renewal and subscription were clearly outlined during the purchase process.We’re sorry for any inconvenience this has caused.
Our support team strives to assist every customer as quickly as possible, and we regret any inconvenience this has caused you.
Please reach out to us again at nebula.support@nebulahoroscope.com, including your account details, so we can prioritize your request and resolve this issue as soon as possible.
We appreciate your patience and look forward to assisting you.
Kind regards, Nebula team 🔮
Nowhere did they say it was a subscription. They charged me without notice, and support ignores all my messages. Had to cancel my card.
Dear Austin, hello!
We greatly appreciate your time to leave a review!
We’re sorry to hear that you feel this way. Our goal is to provide a transparent experience, and we strive to ensure that all subscription details are clearly stated during the sign-up process. We also review all refund requests carefully and handle them in accordance with our policies.
If you haven’t received a response yet or need further assistance, please contact us at nebula.support@nebulahoroscope.com with your account details. Our support team will be happy to look into your case and assist you.
Best regards, Nebula team 🔮
They withdrew €39 from my account without my authorization. When I contacted support, they refused to refund me and just kept sending generic replies.
Hello dear Emma,
Thank you for sharing your experience, and we deeply apologize for the situation you’ve encountered. We completely understand your frustration with the unexpected charge and lack of satisfactory support, and we truly regret that you had to deal with this.
Please be assured that our team is committed to resolving these kinds of issues, and we take all concerns seriously. If you haven't already, kindly reach out to us directly at nebula.support@nebulahoroscope.com, and we will do our best to assist you and find a solution.
We appreciate your patience and understanding as we work to make this right.
Best regards,
Nebula Support Team
If you sign up, expect to lose money. They make it impossible to cancel, ignire refund requests, and keep charging you under different names.
Dear Daniel, hello!
We’re sorry to hear about your experience. Our goal is to provide a transparent service, and all subscription details, including automatic renewal and cancellation options, are clearly outlined during the sign-up process. You can always manage or cancel your subscription through your account settings.
If you’re facing difficulties with cancellation or have not received a response regarding a refund request, please reach out to us at nebula.support@nebulahoroscope.com with your account details. We’ll be happy to assist you and ensure your issue is resolved.
Best regards, Nebula team 🔮
Even after canceling, they keep charging you. Support takes weeks to respond and then disappears. Had to call my bank to stop them.
Dear Isaac,
Thank you for feedback. We’re sorry to hear about your experience. Please know that our support service is available 24/7 and responds extremely quickly to assist our users. Additionally, payments after the cancellation of a subscription are not possible — if you encountered any issues, we’d be happy to investigate.
Please contact us at nebula.support@nebulahoroscope.com, and we’ll gladly assist you.
Best, Nebula Team 🔮
Every bad review about this being a scam is true. They charge you monthly without notice, and canceling is a struggle. No emails, no reminders, just charges.
Dear Eleanor,
Thank you for feedback. We apologize for any misunderstanding. Please note that all payments on our platform are initiated by users with their approval, and if any payments are initiated, you always warn about it. Also cancellation is available to users at any time
If you need assistance with cancellation or have concerns about charges, please reach out to nebula.support@nebulahoroscope.com, and we’ll be happy to help.
Best, Nebula Team 🔮
No warnings, no emails, just unexpected charges! I canceled, yet they still charged me. Customer service is nonexistent. I feel robbed.
Dear Sophia,
Thank you for feedback. We’re sorry for any frustration. Please note that all payments on our platform are initiated by users and user consent. Also our support service is available 24/7 for our users and is always on their side.
If you were charged after cancellation, please contact nebula.support@nebulahoroscope.com, and our team will assist you in resolving the issue.
Best, Nebula Team 🔮
I paid one euro for a trial go to see what my spirit animal was. What I got was a 39euro subscription scamners. AVOID AVOID!
Dear Diane,
Thank you for feedback. We’re sorry for any misunderstanding. Please note, all payments are processed with user consent. All subscription details, including pricing and renewal terms, are clearly presented during subscription sign-up process.
If you believe you were charged incorrectly, please reach out to nebula.support@nebulahoroscope.com, and we’ll be happy to assist you.
Best, Nebula Team 🔮
They offer a fake $1 trial just to trap you in a hidden subscription. A week later, they charged me $39 without mt consent. They should be reported!
Dear David,
Thank you for feedback. We’re sorry for any misunderstanding. All payments are processed with user consent, and the terms of our subscription are clearly presented during the purchase process.
If you believe you were charged incorrectly, please contact us at nebula.support@nebulahoroscope.com, and we’ll be happy to assist you.
Best, Nebula Team 🔮
Thought I was paying $1, then they charged $40. Tried to cancel, but the site keeps giving errors. No refunds, no help from support.
Dear Jack,
Thank you for feedback. We apologize for any frustration you’ve experienced. Please note that all charges are made with user consent, and full details are provided during purchase. And also, please note that we are always on the side of our users.
If you're facing any issues with cancellation, please reach out to us at nebula.support@nebulahoroscope.com, and we’ll be happy to assist you.
Best, Nebula Team 🔮
From the business
You deserve to be happy in love! Use the powerful influence of the stars and planets to the advantage of your relationships. Nebula is here to help you!
We have understood that one of the main components of a person's wellbeing is having healthy and fulfilling relationships. That is why we decided to focus on astrology for relationships.
We want to inspire people to find their way to happiness in love with the help of highly-personalized horoscopes and astrology-based tools, including different kinds of readings and professional astrology consultations.
Let us be your relationship compass.
For more details, please visit our website https://asknebula.com/
If you need any help, please try to find the answer in our Help Center https://help.answers-365.com/hc/en-us or please contact our Support Team at nebula.support@nebulahoroscope.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Amelia,
Thank you for feedback. We're sorry to hear about your experience. Please know that all subscription details are clearly stated before purchase, and charges are only made with user consent.
Our support team is available 24/7 to assist with any concerns, including cancellations or refunds where applicable. Please reach out to nebula.support@nebulahoroscope.com, and we’ll be happy to investigate your issue.
Best regards, Nebula Team 🔮