Nebula Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over deceptive billing practices and ineffective customer service. Common complaints highlight unexpected charges following trial subscriptions, difficulty in canceling services, and a lack of responsive support. Many customers describe their experiences as predatory, feeling misled by unclear subscription terms and automated responses from the support team. Overall, the feedback suggests a significant erosion of trust, with a strong recommendation for potential customers to exercise caution before engaging with the company.
This summary is generated by AI, based on text from customer reviews
I checked my bank account and found unauthorized charges from this company! I never subscribed, and now they refuse to refund me. This is a financial scam!
The psychic chat was a joke, and the hidden charges were worse. $1 upfront, but they sneak in $39 fees. They don't deserve your trust.
Dear Olivia,
Thank you for feedback. We’re sorry to hear about your experience. Please note that all payments are authorized by users, and subscription details are clearly outlined at the time of purchase.
If you have any concerns regarding charges, feel free to reach out to us at nebula.support@nebulahoroscope.com—we’re happy to assist.
Best, Nebula Team 🔮
This company should be banned. They lure you in with a fke $1 trial, then secretly enroll you in a $39/month plan. Had to cancel my card to stop them.
Dear James,
Thank you for feedback. We’re sorry for any frustration you’ve experienced. Please note that all payments are processed with user consent, and subscription details are provided at the time of purchase. Also, if you have a subscription you can freely cancel it at any time.
If you need assistance with your account, please contact us at nebula.support@nebulahoroscope.com, and we’ll be happy to help.
Best, Nebula Team 🔮
Fell for their 1$ tarot reading deal, but ist`s a scam. They charged me $45 without any explanation. Horrible experience!
Dear Mason, hello!
Thank you for feedback. We are sorry for the confusion. All charges are based on user consent and clearly outlined during the purchase process.
We understand this can be frustrating and would love to assist you. Please contact us at nebula.support@nebulahoroscope.com, and we’ll work with you to resolve this💜
Best regards, Nebula Team🔮
Signed up for a trial, canceled immediately, but they still charged me! Their website makes canceling impossible, and support refuses to help. This is fraud!
Dear Sarah,
Thank you for feedback. We're truly sorry to hear about your experience. We strive to make our billing process as clear as possible, and all charges are made with user consent. Also note that you can cancel your subscription 24/7 in your settings.
We encourage you to reach out to us directly at nebula.support@nebulahoroscope.com so we can assist with your cancellation and resolve the issue. We are here to help!
Best regards, Nebula Team🔮
Don`t trust their psychics or their billing practices. The 1$ reading turned into $39, and customer support doesn`t care.
Dear Abigail,
Thank you for feedback. We’re sorry to hear about your experience. All charges are processed with user consent, and subscription details are provided before purchase. Alsoб our support service is available 24/7 and helps as much as it can.
If you need assistance with billing or cancellation, please contact us at nebula.support@nebulahoroscope.com — our support team is here to help!
Best regards, Nebula Team🔮
They exploit people looking for guidance. I was charged $45 after a cheap 1$ reading. Canceling is so difficult it feels intentional.
Dear Logan. S,
Thank you for feedback. We’re sorry to hear about your experience. All charges are processed with user consent, and subscription details are provided before subscription purchase.
If you need help with cancellation or have any concerns, please reach out to us at nebula.support@nebulahoroscope.com—our team is here to assist you! 💜
All the best, Nebula Team🔮
Thought I was paying for a one-time astrology report, but it turned into a hidden subscription charging me $45 per month. I feel completely scammed.
Hello dear Michael,
We are very sorry to hear about your experience, and we truly appreciate you sharing your feedback.
We understand how frustrating it can be to feel misled, and we sincerely apologize for any confusion regarding the subscription. This is certainly not the experience we want for our customers, and we want to ensure that we address this situation for you.
Please reach out to us at nebula.support@nebulahoroscope.com with your account details, and we will look into this matter right away and assist you in resolving it.
Thank you for your patience, and we look forward to helping you.
Best regards,
Nebula Support Team
Nowhere did it say I was signing up for a subscription! I paid $1 for a one-time report, and a week later, $39 was gone. They won`t reply to emails or issue refunds.
Hello dear Emily,
We are truly sorry to hear about your experience, and we appreciate you bringing this to our attention.
It’s concerning to hear about the charges and lack of communication, and we sincerely apologize for any confusion caused. This is certainly not the experience we aim to provide, and we want to work with you to resolve this issue as quickly as possible.
Please reach out to us directly at nebula.support@nebulahoroscope.com with your account details, and we will investigate and ensure everything is sorted out.
Thank you for your patience, and we look forward to assisting you.
Best regards,
Nebula Support Team
I trusted this app for tarot insights, but all I got were unauthorized charges. 1$ became $45 quickly, and they refused a refund
Dear Amelia, hello!
Thank you for feedback. We assure you that all charges require user consent and are clearly outlined before purchase.
If you need assistance with your subscription or a refund request, please reach out to us at nebula.support@nebulahoroscope.com, and we’ll do our best to help.
All the best, Nebula Team🔮
I paid $1 for a trial, canceled right after, but still got charged $39. Their support just sends automated responses. I had to dispute the chage with my bank.
Dear John,
Thank you for feedback. We’re sorry for any frustration. All payments details, including subscription cancellation steps, are clearly provided before purchase. Also note that all payments are approved and initiated by users.
If you were charged after cancellation, please contact us at nebula.support@nebulahoroscope.com, and we’ll gladly assist you in resolving this.
All the best, Nebula Team🔮
This app scams you with a 1$ psychic reading, then slaps you with a $39 subscription fee. Nothing about was clear. Stay away!
Dear Liam, hello!
Thank you for feedback. We’re sorry for any confusion. All payments details are clearly presented before purchase. No charges are made without user consent.
If you need assistance with your subscription, please reach out to us at nebula.support@nebulahoroscope.com, and we’ll be happy to help.
All the best, Nebula Team🔮
The psychic reading didn`t help, and neither did the hidden fees. They charged $45 without any upfront notice. Completely unethical!
Hello dear Charlotte,
We sincerely apologize for the frustration you've experienced, and we truly appreciate you sharing your feedback with us.
It seems there was a misunderstanding regarding the subscription and charges. We deeply regret that the details were not clearly communicated, and we understand how upsetting this can be. Our goal is always to be transparent with our users about pricing and subscription terms.
Please reach out to us at nebula.support@nebulahoroscope.com with your account details, and we will promptly assist you with canceling the subscription and addressing the charges you've mentioned.
Thank you for your patience, and we truly appreciate the opportunity to resolve this for you.
Best regards,
Nebula Support Team
The psychics here are fake, and billing is worse. I was charged $39 after a 1$ reading. Their support won`t even help. Scam service!
Dear Layla,
Thank you for feedback. We’re sorry for any confusion regarding our subscription process. All charges are made with user consent, and cancellation options are available through your account settings. Also, please note that only professionals work on our platform.
Our support team is always ready to assist at nebula.support@nebulahoroscope.com—please reach out so we can help resolve your issue.
Best regards, Nebula Team 🔮
I paid $1 for clarity from a tarot reader, but I only got confusion from hidden charges. They charged me $45 without my consent.
Dear Grayson,
Thank you for feedback. We’re sorry for any confusion regarding our charges. All payments are approved with your consent at the time of the transaction.
If you need help with managing your subscription, please reach out to us at nebula.support@nebulahoroscope.com, and we’ll assist you in resolving the issue.
Best regards, Nebula Team 🔮
Signed up for a cheap psychic chat, only to find out I was charged $39 later. The terms were hidden, and canceling is almost impossible!
Hello dear Aurora!
Thank you for your feedback!
We apologize for the confusion and inconvenience you've faced.
We understand how frustrating unexpected charges can be.
We strive to make our terms clear, and we’re sorry if they were not clear at the time of your subscription.
Please feel free to reach out to our support team at nebula.support@nebulahoroscope.com, and they will investigate the situation further, including looking into the charges and offering assistance with a refund if applicable.
Best regards,The Nebula Team
Tried this app for guidance, but the reading was generic, and they tricked me into a subscription. $45 just gone! Extremely shady.
Hello dear Caleb,
We sincerely apologize for your disappointing experience, and we truly appreciate you sharing your feedback with us.
We understand how frustrating it must be to feel misled, especially when it comes to unexpected charges. Our service aims to provide personalized readings, but we regret if it didn’t meet your expectations. The subscription is intended to be clearly communicated, and we apologize if that wasn’t the case for you.
Please reach out to us at nebula.support@nebulahoroscope.com with the details of your transaction, and we’ll investigate the charges and assist you with a resolution.
Thank you for your patience, and we appreciate the opportunity to make things right.
Best regards,
Nebula Support Team
The 1$ offer for a tarot session seemed legit, but I was charged $39 afterward with no clear terms. Totally deceptive practice. Don`t fall for ut
Hello dear Lily,
We sincerely apologize for the confusion and frustration this has caused, and we truly appreciate you bringing this matter to our attention.
We understand how concerning unexpected charges can be. The $1 offer is meant to introduce you to our service, and the subscription terms are provided at the time of purchase. We regret if this was not clearly communicated, and we’re sorry for any misunderstanding.
Please reach out to us at nebula.support@nebulahoroscope.com with your account details, and we will be happy to assist you in reviewing the charges and providing a resolution.
Thank you for your patience, and we appreciate the opportunity to make things right.
Best regards,
Nebula Support Team
Paid 1$ for a tarot reading, and a week later, they charged me $45 without warning! The paychic was vague, and canceling was a nightmare.
Hello dear Henry!
Thank you for your review, and we are truly sorry that your experience was disappointing. We understand your frustration and are here to help you resolve the situation.
When you purchase the service for $1, a trial subscription period is activated, information about which is indicated at the checkout stage. At the end of the trial period, the subscription is automatically renewed. We apologize if this was not clear enough.
If you have any difficulties canceling your subscription or questions about payments, please write to us at nebula.support@nebulahoroscope.com.
Your feedback is important to us, and we will do our best to improve your user experience. Thank you for your feedback!
Best wishes, Nebula team 🔮
Their spiritual services aren`t worth the stress of fighting hidden fees. I paid 1$, but they billed me $39 the following week. I had to cancel thorouhh PayPal becaus their app is so.
Dear Ruby,
Thank you for feedback. We apologize for any confusion or frustration. Everything needed are outlined in the terms presented at purchase and all purchases need users approval. Please note, cancellation can be done via your app store or payment platform.
If you need help, please reach out to nebula.support@nebulahoroscope.com, and we’ll assist you.
Best regards, Nebula Team 🔮
From the business
You deserve to be happy in love! Use the powerful influence of the stars and planets to the advantage of your relationships. Nebula is here to help you!
We have understood that one of the main components of a person's wellbeing is having healthy and fulfilling relationships. That is why we decided to focus on astrology for relationships.
We want to inspire people to find their way to happiness in love with the help of highly-personalized horoscopes and astrology-based tools, including different kinds of readings and professional astrology consultations.
Let us be your relationship compass.
For more details, please visit our website https://asknebula.com/
If you need any help, please try to find the answer in our Help Center https://help.answers-365.com/hc/en-us or please contact our Support Team at nebula.support@nebulahoroscope.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Olivia,
Thank you for feedback. We’re sorry for any confusion regarding your charges. Please note that all payments are authorized by users at the time of purchase. And also please note that we are always on the side of our users.
If you believe there has been an issue, please contact us at nebula.support@nebulahoroscope.com, and we’ll gladly investigate and assist you.
Best, Nebula Team 🔮