Nebula Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over deceptive billing practices and ineffective customer service. Common complaints highlight unexpected charges following trial subscriptions, difficulty in canceling services, and a lack of responsive support. Many customers describe their experiences as predatory, feeling misled by unclear subscription terms and automated responses from the support team. Overall, the feedback suggests a significant erosion of trust, with a strong recommendation for potential customers to exercise caution before engaging with the company.
This summary is generated by AI, based on text from customer reviews
They took advantege of ne, I wantrd a 1$ reading, but they charged $39 without my knowledge. I feel deceived. Their customer service offers no real silutions.
Nebula service review. This company is preying on people with hidden subscriptions. I Paid 1$ for a reading, then they belled me 45$ a week later!
Dear Sophia, Hello!
Thank you for your review, and we are truly sorry that you have such an impression of our service. We understand your disappointment and want to clarify the situation.
When you pay $1 per reading, a trial subscription period is activated. The terms of the subscription, including its automatic renewal and cost, are indicated at the checkout. We apologize if this information was not clear enough.
If you believe that the debit was made in error, please write to us at nebula.support@nebulahoroscope.com. We will carefully study your situation and try to find a solution.
Your feedback helps us improve our service, and we appreciate your feedback. Thank you for your patience!
Kindest regards, Nebula team 🔮
I was excited to try a 1$ tarot reading, but now I regret it. They charged me $39 without warning and made canceling extremaly difficult.
Dear Madison,
Thank you for feedback. We apologize for any misunderstanding. Please note all payments requires user consent, and cancellation options are always available through your app store or payment platform.
If you had trouble accessing your results or canceling, please contact us at nebula.support@nebulahoroscope.com. We’ll gladly assist you in resolving this matter promptly.
Best regards, Nebula Team 🔮
They Lure you in with cheap readings, but it`s all a trick to steal your money. I was charged $39 for a subscription I never agreed to.
Dear Sophia,
Thank you for feedback. We are sorry to hear about your experience. Please note, all our payments requires user consent, and you can cancel anytime via your store or payment platform.
If you believe there was an error or need assistance, please contact us at nebula.support@nebulahoroscope.com. We’ll be happy to review your case and assist you further.
Best regards, Nebula Team 🔮
This app`s 1$ promotion is a lie. They charged me $45 without my consent. I didn`t sign up for a subscription, nut they still took my money.
Hello dear Natalie,
Thank you for reaching out and sharing your experience. We deeply apologize for the inconvenience and frustration you've encountered. We understand how concerning unexpected charges can be, and we sincerely regret that you felt misled by the promotional offer.
We want to assure you that the subscription process is fully outlined, and we do our best to ensure transparency. Our team has worked to address issues like this and will continue to assist you in resolving any misunderstandings. If you haven’t already, we encourage you to contact our support team at nebula.support@nebulahoroscope.com. They will assist you in reviewing your charges and ensure that everything is properly canceled and refunded.
We appreciate your feedback and are committed to improving your experience.
Warm regards,
Nebula Support Team
Beware of this app! I paid 1$ for a reading, but then they stared charging me $45 monthly without my knowledge. The cancellation process is frustrating, and even after canceling, they charged me again.
Hello dear Abigail,
Thank you for your feedback. We sincerely apologize for the frustration this experience has caused. We understand how unexpected charges can be upsetting, and we truly appreciate you bringing this to our attention.
Our team strives to provide a transparent experience, and we do regret if the details of your subscription were not clear. We want to assure you that all charges are explained and can be reviewed through your account settings. In cases like this, our support team is always ready to assist, and we can confirm that your subscription has been successfully canceled, and the charges have been rectified.
Should you need any further assistance or have any other concerns, please don’t hesitate to reach out to us directly at nebula.support@nebulahoroscope.com.
Thank you again for your patience, and we wish you all the best.
Warm regards,
Nebula Support Team
Their tarot readers seemed fake, but worse was the billing! I pad $1, then got charged $39 for a subscription i didn`t want.
Dear Lauren,
Thank you for feedback. We apologize for any inconvenience caused. Please note that all payments are initiated by users, and subscriptions are clearly outlined during the sign-up process. We understand your frustration and apologize for any confusion caused.
If you wish to resolve this matter, please contact our support team directly at nebula.support@nebulahoroscope.com. We’ll do our best to assist you and ensure this issue is addressed.
Best Regards, Nebula Team🔮
I signed up for a 1$ reading, thinking it was a one-time fee. Imagine ny shock when I was $39 taken from my account a week later!
Dear Samantha, hello there!
Thank you for your feedback, and we are truly sorry that you encountered this situation. We understand how frustrating this could be, and we are ready to help you figure it out.
We would like to clarify that when you pay $1, a trial subscription period is activated, the terms of which are displayed at the checkout stage. At the end of the trial period, the subscription is automatically renewed. We apologize if this information was not clear enough.
Please write to us at nebula.support@nebulahoroscope.com, we will open our payment system and try to help you.
We appreciate your feedback and will definitely take it into account to improve the transparency of our service. Thank you for your patience!
Respectfully, Nebula team 🔮
I pad 1$ try their reading service, but they charged me $39 without warning. When i asked for a refund, they offered only 50%!
Greetings there!
Thank you for your review, and we are truly sorry that you had a negative experience using our service.
We would like to clarify that when you pay $1, you activate a trial subscription period. Subscription terms and information about its automatic renewal are indicated at the checkout stage. We apologize if this was not clear enough and understand your disappointment.
As for refunds, we always try to offer a solution that takes into account the interests of our users. If you would like to discuss your situation or have additional questions, please write to us at nebula.support@nebulahoroscope.com, indicating your account and transaction details. We are ready to help and will try to find the most suitable solution.
Thank you for your feedback - it helps us improve our service!
Have a nice day, Nebula team 🔮
They have charged me micropayments of $2.99 to $9.99, even days after I contacted them to STOP. It is pure fraud emanating out of Cyprus.
Dear Robert,
Thank you for feedback. We sincerely apologize for the experience you’ve had. Please know that all charges associated with our app are authorized by the user at the time of purchases, and we do not initiate transactions without consent.
To address your concern promptly, we ask that you contact us at nebula.support@nebulahoroscope.com with the details of your account and any unauthorized charges. Our team will investigate this matter thoroughly and ensure a resolution.
We are committed to resolving issues and appreciate your patience and understanding. 🌟
All the best, Nebula Team🔮
This app is unethical. Their 1$ promotion turned into $39 take from my account without my knowledge. I never agreed to a subscription, and canceling is almost impossible.
Dear Amanda,
Thank you for feedback. We are sorry for the inconvenience you’ve experienced. Please note that all payments are initiated by users, and subscriptions are clearly outlined during the sign-up process. Also, you can always cancel your subscription at any time.
We understand your frustration and apologize for any confusion caused. If you wish to resolve this matter, please contact our support team directly at nebula.support@nebulahoroscope.com. We’ll do our best to assist you and ensure this issue is addressed.
All the best, Nebula Team🔮
I thought i was paying for a single reading for 1$, but I was charged $39 the following week! I never agreed to a subscription.
Hello Ashley,
Thank you for sharing your experience, and we sincerely apologize for the confusion and frustration this has caused. We understand how unexpected charges can be upsetting.
When signing up, the terms of the subscription are typically outlined, but we’re sorry if this wasn’t clear. It's important to us that our users fully understand the process, and we truly regret that this wasn’t the case for you.
To resolve this, please reach out to our support team at nebula.support@nebulahoroscope.com. They can review your account and assist you in processing a refund for the charge.
We appreciate your feedback, and we hope to help clarify and resolve this situation promptly.
Best regards,
The Nebula Team
Their 1$ i offer seemed harmless, but they automatically charged me $39 without notice! The terms weren`t clear at all.
Hello Jessica,
We’re truly sorry to hear about the confusion and frustration you’ve experienced. We understand how important it is for pricing to be clear, and we apologize for any misunderstanding regarding the terms.
While the $1 offer may have seemed harmless, it’s possible that the subscription details were not fully understood during the sign-up process. Our team is always here to assist with resolving issues, and we'd love to help you with any charges that were unexpected. Please feel free to reach out to our support team at nebula.support@nebulahoroscope.com, and they will investigate the situation further, including looking into the charges and offering assistance with a refund if applicable.
Thank you for your feedback, and we appreciate your patience as we work together to resolve this.
Best regards,
The Nebula Team
Signed up for a 1$ tarot reading and woke up to a $45 charge a week later. There was no mebtion of a subscription when I signed up. Now they`re refusing.
Hello Sarah,
We sincerely apologize for the inconvenience you've experienced, and we understand your frustration. This is certainly not the experience we want for our users.
Our team has clarified the terms of the subscription, but it seems there may have been a misunderstanding during the sign-up process. We truly want to help you with this matter. Please contact our support team at nebula.support@nebulahoroscope.com with your details, and they will assist you in addressing the charges and discussing the possibility of a refund.
We appreciate your patience, and we are committed to resolving this as quickly as possible.
Best regards,
The Nebula Team
Their 1$ trial is just bait. You`ll lose way more then you bargained for. Stay away! Canceling is a joke. I insubscribed, yet thea charged me agein.
Hello,
Thank you for sharing your experience with us. We are really sorry for the trouble this has caused you, and we truly understand your frustration.
We want to assure you that canceling your subscription should be a straightforward process, and we are committed to resolving any issues promptly. We recommend reaching out to our support team at nebula.support@nebulahoroscope.com so they can assist you in managing your subscription and charges. They will ensure everything is handled correctly and will explain the next steps for a refund if applicable.
Your feedback is important to us, and we will work to make sure this doesn’t happen again.
Thank you for your patience, and we hope to resolve this quickly for you.
Best regards,
The Nebula Team
I thought I was paying 1$ for a reading. A week later, $45 was gone from my account! I never agreed to a subscription. This is daylight robbery. Avoid this scam all costs. I`m reporting them!
Hello, Stella,
Thank you for sharing your feedback with us. We sincerely apologize for the frustration this situation has caused.
To clarify, the $1 trial includes detailed information about the subscription terms and renewal on the checkout page before the purchase is completed. Our intention is to be transparent, but we deeply regret any misunderstanding regarding the process.
We see that your case has been reviewed by our support team, and all the details about the charges were explained to you. If you need further assistance, please don’t hesitate to contact us directly at nebula.support@nebulahoroscope.com, and we’ll be happy to help.
Thank you for your patience and understanding.
Best regards,
The Nebula Team
Complete scam!
Can't believe I fell for it! Only wanted the results of the palm scan sent to my email, had to sign up for a free trial which pushing the "free trial" button means they immediately took 29.99 out of my account! So beware of that!Never got my free palm reading and and had to fight with support through email only! They have no customer service number! This business needs shut down!
Hello,
We are truly sorry to hear about your experience, and we fully understand how frustrating it can be when things don't go as expected. It’s certainly not our intention to cause any confusion or upset. We strive to make our app as transparent and user-friendly as possible, and we apologize if this situation led to any misunderstanding.
We would like to reassure you that our support team is always available to assist in resolving any issues or clarifications. If you were charged unexpectedly, we can investigate the situation further and work with you to resolve it, whether that be through canceling subscriptions or offering further explanations.
Please feel free to reach out to us at nebula.support@nebulahoroscope.com, and we will do everything in our power to ensure this situation is addressed in a timely manner. We’re here to help, and we want to make sure you feel supported throughout the process.
Again, we appreciate your feedback, and we apologize for any inconvenience caused. We take all concerns seriously, and your satisfaction is our priority.
Best regards,
The Nebula Team
Scam scam
Scam company. First they ask for report is $1 and automatically started subscription of $39. Cancelled it. Bad
Be carefully about giving your bank details. $1 is just to get your bank details.
Date of experience: January 09,2025
Dear Sandesh,
Thank you for sharing your feedback. We want to clarify that the $1 offer is part of an introductory trial, with subscription details, including the recurring payment amount, clearly outlined during the purchase process.
We recommend checking these details before proceeding to avoid misunderstandings. If you've canceled the subscription but still have concerns, please contact us at nebula.support@nebulahoroscope.com, and we’ll be happy to assist further.
Best regards,
Nebula Team
I paid them for a reading but didn't get the promised review. Nebula claimed "error processing the payment" and demanded more money depite the money was paid to their account...
They probably thought I'd keep on paying them more and more money in vain...
Dear Christian,
Thank you for feedback. We’re truly sorry to hear about your experience and the inconvenience caused. This situation does not reflect the level of service we aim to provide.
To address your concerns, please contact us directly at nebula.support@nebulahoroscope.com. Share the payment details or any relevant proof, and our team will promptly investigate the issue. If a mistake occurred, we will resolve it, including providing any refunds owed or ensuring you receive the service you paid for.
Your satisfaction is important to us, and we’re committed to making this right.
Best regards, Nebula Team 🔮
Everything about this site is fraudulent and a scam. No 7 day free trial, no 3 day free trial. When I opted for the dollar report for palm reading it immediately charged my card for $20.38 twice in 5 secs. I go to cancel immediately and it directed me to a page I thought was a live chat box and no it was not. This is what it said to do.
AskNebula website subscription cannot be managed through phone settings or the App Store/Google Play. Management must be done directly on the website or through our customer support service. Then another help article stated this.
To cancel your Nebula app subscription, follow the guides below based on the device you are using.Guide for iOS devices:
On your iPhone or iPad, tap on the "Settings" app.
Tap on your name (Apple ID) at the top of the Settings menu. Then, tap on "Subscriptions"
From the list of your active subscriptions, find and tap on the Nebula subscription.
Once you've selected the Nebula subscription, tap on "Cancel Subscription" at the bottom.
How Contradictory. EVERYONE NEEDS TO REPORT TO Better Business Buearu. They are scamming and fraudulently charging peoples debit cards without knowledge or consent.
Hello dear Corine,
Thank you for your feedback, and we apologize for the inconvenience you experienced.
First of all, we want to clarify that all charges on our platform are initiated by the user’s actions, and we are sorry if there was confusion during the process.
We also want to solve your cancellation issues. Subscription management can be done through the App Store/Google Play, as already mentioned, it can be done directly on our website or through customer support, depending on the type of your subscription that you initiated. In addition, please note, our platforms also offer access to a free trial period and we want to help you figure this out.
If you were charged in error or didn't receive the service you expected, please contact us at nebula.support@nebulahoroscope.com so we can assist you with a resolution, including refunding any unauthorized charges.
We are here to help and improve your experience with us.
Best regards, Nebula Team 🔮
From the business
You deserve to be happy in love! Use the powerful influence of the stars and planets to the advantage of your relationships. Nebula is here to help you!
We have understood that one of the main components of a person's wellbeing is having healthy and fulfilling relationships. That is why we decided to focus on astrology for relationships.
We want to inspire people to find their way to happiness in love with the help of highly-personalized horoscopes and astrology-based tools, including different kinds of readings and professional astrology consultations.
Let us be your relationship compass.
For more details, please visit our website https://asknebula.com/
If you need any help, please try to find the answer in our Help Center https://help.answers-365.com/hc/en-us or please contact our Support Team at nebula.support@nebulahoroscope.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Scarlett,
Thank you for feedback. We’re sorry to hear about your experience. Please note everything is outlined in the terms at purchase and all payment make with users approval only. Our goal is always to ensure transparency, and we regret if this caused any confusion.
Please reach out to us at nebula.support@nebulahoroscope.com, and we’ll do our best to address your concerns and provide assistance.
Best regards, Nebula Team 🔮