Nebula Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over deceptive billing practices and ineffective customer service. Common complaints highlight unexpected charges following trial subscriptions, difficulty in canceling services, and a lack of responsive support. Many customers describe their experiences as predatory, feeling misled by unclear subscription terms and automated responses from the support team. Overall, the feedback suggests a significant erosion of trust, with a strong recommendation for potential customers to exercise caution before engaging with the company.
This summary is generated by AI, based on text from customer reviews
I have lost $20,000 on this site, which seems to be a platform for scammers who pay for positive reviews in order to gain credibility. It preys on the emotions of vulnerable individuals. I truly believe this place operates with malicious intent.
Astrologers provide fake standards horoscope predications and provide wrong advice. It has created mental trauma and emotional breakdown.
This so called company charged me $45.00 for nothing also I never gave them my banking information. They stole the info off my iPhone and charged my account. You know this is a SCAM, no one knows the future.
Dear Althea,
We apologize for the inconvenience you've experienced. Your feedback is valuable to us, and we're committed to addressing your concerns promptly.
Regarding the unexpected charges, we understand your frustration and want to assure you that transparency is important to us. Our subscription details are available on the sales screen, and users also receive emails about service and trial end notifications.
We kindly ask for more information about your situation so we can investigate and assist you further. Please reach out to our support team at nebula.support@nebulahoroscope.com, and we'll do our best to resolve this issue.
Thank you for your understanding.
Best regards, Nebula Support Team
I had a problem with my account being charged after an issue occurred on there website trying and trying to cancel my subscription and they reached out extremely quick and gave me a refund and apologized and took full responsibility for the mistake within 15 minutes very good service if you have issues make sure you email them and don't be angry they will help and help you fast aswell.
Hello Gaara,
Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you experienced with your subscription.
We're glad to hear that our support team was able to assist you promptly and provide a refund for the unexpected charges. Ensuring customer satisfaction is our top priority, and we appreciate your understanding and patience throughout the process.
Thank you for your feedback and for giving us the opportunity to address this issue.
Best regards, Nebula Support Team
I should have read the reviews first. It said I could pay $:1.00 for a 7 day trial, which I did, paid through paypal. After that anytime I clicked continue, more charges was shown. I went to paypal to cancel my $ 1.00 and I see they took another $14.59 it off my account! I never authorized this charge! So I canceled both right away. STAY AWAY from this SCAM COMPANY!
We should be able to share a complain without have to add even 1 star... which they don't deserve!
Dear Clarissa,
I'm truly sorry to hear about your negative experience with this company. It's unacceptable for them to mislead customers with false promises and unauthorized charges. Your frustration is completely understandable, and it's unfortunate that you had to deal with such a situation.
Sharing your experience through reviews and complaints is important for informing others and holding companies accountable for their actions. No one should have to endure unauthorized charges or deceptive practices.
If there's anything specific I can assist you with or if you need guidance on further steps to address this issue, please let me know. Your feedback is valuable, and I'm here to help in any way I can.
Best regards,
Nebula team.
I managed to get a decent report, which was what I originally paid for - they gave me a choice of what value to pay and i chose to pay £15 for it. This was charged immediately by a uk account - however I was then charged another amount to start a subscription that i did not agree too. This was apparently a monthly subscription. But a week later they then charged me another amount which they said was for a weekly subscription.
I accepted a 50% refund, just wanting to be done with them and get money back asap.
But on issuing me by supposed refund (which was £2 short) they then charged me a further £19 on the same day! Absolutely unbelievable!
DO NOT SIGN UP TO THIS SERVICE!
The reports lured me in and i regret ever touching any button on my phone to do with this company!
Complete scam. Nothing was clear at all
Dear Mairi, hello!
Thanks for telling us your opinion on the matter of our service.
We are sorry to hear about your negative experience with Nebula.
Regarding the charges you mentioned, we understand the frustration this has caused. We apologize for any misunderstanding or inconvenience caused by the subscription charges. Our aim is always to provide transparent and clear pricing information to our users. Please be assured that we take such matters seriously, and we are committed to resolving this issue promptly. If you need additional help, please contact us at nebula.support@nebulahoroscope.com.
Respectfully, Nebula team 🔮
All bull $#*! predictions, nothing is correct ever, when they say 100 % love or career, nothing really happened. Sheer wastage of time and energy
Nebula welcomes you, dear user!
Thank you for taking the time to leave us feedback. We are sorry to hear that you are not satisfied with our service.
It's important to note that astrology is a tool for guidance and self-reflection, rather than a definitive answer to life's challenges. While our experts strive for accuracy, the nature of astrology means that readings are subject to interpretation and are not a one-size-fits-all solution.
Could you provide us with additional information regarding your worries at nebula.support@nebulahoroscope.com? Investigating and resolving the issue would be of great assistance to us!
Respectfully, Nebula team 🔮
I never signed up for a subscription and was charged $45. I am making a complaint to the Better Business Bureau about how they sign customers up for subscriptions they didn't want or were aware of. I want my money back. Don't purchase anything from them. They will rob you of your money.
Dear Iveta, hello!
Thank you for taking the time to leave us feedback.
We are very sorry to hear that our app didn’t meet your expectations and that you had payment issues. We apologize for any confusion!
Please contact our support service at nebula.support@nebulahoroscope.com. We will do our best in order to solve your problems as soon as possible.
Respectfully, Nebula team 🔮
I only wanted to pay $1 for fun but nooo they been taking $31 out my bank account for the 3 WEEKS I didn't even know till this week turns i had a subcription that i didn't even sign up too and I'm going away while doing driving lessons as well i need the money...
Dear customer, hello there!
Thank you for taking the time to leave us feedback.
We are sorry that payment problems with our service caused your dissatisfaction.
Please contact our support service at nebula.support@nebulahoroscope.com. We will do our best in order to solve your problems as soon as possible.
Kindest regards, Nebula team 🔮
This is a scam feeding off people's insecurities and vulnerabilities. Giving them false hope. This is wrong on so many levels. I find it extremely dangerous to play with people's lives like this. I got different answers. And they keep giving you half answers so that they can keep charging you and keep you hooked. They tell you what you want to hear. Then whatever they say will happen never happens. While charging you. It's a money making business that does not take into consideration that we are real people with real problems. They feed on your desperation for answers.
Hello Juliana. Thank you for taking the time to leave us feedback. Our support service work all day long to help our customers, so you should definitely contact it at nebula.support@nebulahoroscope.com to get the solution to your problem. We're committed to finding you a fast and effective solution, leveraging all our resources. Best wishes, Nebula support team💜
After taking my $50 that lasted only 5 minutes it asked for more purchase.It felt like a scam.The medium was nice but again the way they take your money is a rip off.
Hello dear user!
We are sorry to hear about your negative experience with Nebula. Please be sure that we treat each of our customers with the highest value and always provide a response to each request. Get in touch with us at nebula.support@nebulahoroscope.com to help you out in working through the issue by connecting with our payment system. We promise to utilize all of the resources available to us in order to assist you in discovering a prompt solution for the issue.
Respectfully, Nebula team 🔮
I've been charged 49.99$ for clicking on a link without confirmation required. Money have been directly withdrew and when I asked for a refund they told me only 50 % refund is possible. For something that I haven't even been asked if I want to purchase. I believe this is not legit.
Hello Daniela. Thank you for taking the time to leave us feedback. Please accept our apologies for this inconvenience! Please contact our support service at nebula.support@nebulahoroscope.com. We will do our best in order to solve your problems as soon as possible. Nebula support team💜
Basically the title. I signed up for a free trial and was charged 49.99 the exact same day.
Sneaky, scammy, and overall a BAD app.
Hello User!
We're genuinely sorry to learn about your less than satisfactory experience with Nebula. Please rest assured that each of our customers holds immense value to us, and we strive to address every inquiry promptly. Behind Nebula, there's a dedicated team of astrologers and developers tirelessly working on refining the app daily, and their efforts necessitate compensation. This is why Nebula offers a paid subscription option, devoid of ads. Nevertheless, our app also boasts an array of free, highly tailored content that you can readily access without a subscription.
Should you encounter any payment-related challenges, please reach out to us at nebula.support@nebulahoroscope.com. We're committed to assisting you in resolving the issue by interfacing with our payment system. Be assured, we'll leverage all available resources to expedite a satisfactory resolution for you.
Warmest regards,
Nebula Team 🔮
I clicked into an IG advert that walked me through a questionnaire. When I finished there were a few offer pages, all with big buttons and small print. Even the "skip this offer" was in small font, right under the button, and on the phone unfortunately it was all too easy to hit the offer button when trying to "skip this offer".
The website did not inform me that it had charged the offer to my card, and so I thought I had all these free credits. The psychic I chatted with was good, it was a good experience... except for the fact that I had no expected that it would cost me $49.99! That's 50 times what I had signed up for with a $1 offer!
When I complained to customer service I was of course flooded with all these screenshots of how I had brought this on myself. Looking through the internet it seems that many others have had a similar experience. The rapidity and bulletproof nature of their response also made me feel that this is a feature, not a bug in their marketing strategy.
I'm sorry I cannot recommend this app because of its bad business practices. Being a psychic site I can only say this sort of app design and response is not sustainable is sowing bad karma.
Dear customer, hello there!
Thanks for telling us your opinion on the matter of our service.
Please accept our apologies for this inconvenience! Please contact our support service at nebula.support@nebulahoroscope.com. We will do our best in order to solve your problems as soon as possible.
Have a nice day, Nebula team 🔮
They sent you many emails omitting and writing in small script that you've been subscribed to their monthly services, and after taking money deny refund the same day.
To ask any question from their "experts", you need to buy credits that run out in minutes. I did not subscribe to anything, only got credits they give at the registration, and a month later they took money off my account
Greetings dear user!
We are sorry to hear about your negative experience with Nebula. Please be sure that we treat each of our customers with the highest value and always provide a response to each request. We have a big team of astrologers and developers working on this app daily, and their work has to be paid for. That is why Nebula has a paid subscription option without ads. However, our app also offers a lot of free, highly personalized content that you can easily access without a subscription. Please, get in touch with us at nebula.support@nebulahoroscope.com to help you out in working through the issue by connecting with our payment system. We promise to utilize all of the resources available to us in order to assist you in discovering a prompt solution for the issue.
Kindest regards, Nebula team 🔮
For a gag, I tried to get a copy of my Palm palm rating, I wanted to see if they would really go through with the rating. They said they did the rating they charged me for the radio. They said they were gonna email me of the rating. If I paid the money for it, I gave them the money for it. Paid with my credit card and lo and behold. They did not send me the reading. They sent me a list of people I could talk to of. To get more information on how I can spiritually get more information on how I can improve my life and get more information on how I could spiritually be guided? They're a bunch of crooked criminals and need to be shut down for praying on innocent people.
FBI should be involved. And they should be shut down immediately.
Dear Brandy,
We are sorry to hear that you are not satisfied with our service
Thank you for taking the time to provide feedback, and I sincerely apologize for any inconvenience you may have experienced.
We value your input and understand the importance of addressing any concerns raised by our users. Your feedback helps us improve our services and better meet the needs of our community.
Please note that all information and astrological reports are sent to the email address used during registration.
If you have any further questions or require assistance, please don't hesitate to contact us at nebula.support@nebulahoroscope.com. We are committed to resolving any issues you may have encountered.
Best regards,
Nebula team 🔮
They stole from my card 20 euros Guys. WTF
And now I cannot access my account, it doesnt work with their stupid password and they don't send me a new email with the password.
BEWARE!
Greetings dear user!
Thank you for taking the time to leave us feedback. We are sorry that payment problems with our service and confusion with our product caused your dissatisfaction. Please contact our support service at nebula.support@nebulahoroscope.com. We will do our best in order to solve your problems as soon as possible.
Kindest regards, Nebula team 🔮
Some minutes later they Just deducted another 19,90€ without me authorizing it. Some days later,they tried to deduct 39€ from my Bank Account saying: Nebula PayPal Lastschrift. I never subcribed anything nor provided SEPA mandatory to them. They regards my Bank Account as a Serve yourself! It is absolutely illegal scam and I will give that scan $#*! to my lawyer to sue them.
Hello Susanne,
We sincerely apologize for any inconvenience you've encountered.
Regarding your feedback, we understand your frustration with the unauthorized deductions from your bank account. Please know that we take such matters seriously and are committed to addressing them promptly.
To provide some clarity, all information regarding potential purchases is sent to and confirmed via your email address. If there have been any discrepancies or unauthorized charges, we want to rectify them immediately.
We apologize for any confusion or inconvenience this may have caused. Your satisfaction is our top priority, and we're dedicated to resolving this issue to your satisfaction.
To further assist you, could you please email us at nebula.support@nebulahoroscope.com? We will do our best to investigate and resolve this matter swiftly.
Thank you for your understanding and cooperation Nebula’s support team🔮.
Doesn't look like it but the app is a total scam. Took me some time to realize they've been taking money of my account for whatever reason. Never got it back though they claim they did send it back.
Hello dear user!
Thanks for telling us your opinion on the matter of our service.
It is sad to hear about your negative user experience with our services. We are sorry for the payment troubles that happened.Please tell us more about an issue at nebula.support@nebulahoroscope.com. Your opinion is crucial for us, as only real users can help us to make our product actually better.
Kind regards, support team.
This app is basically a scam, I paid $1 for a free trail thing N I GOT CHARGED $49.90? FOR SMTH I DID NOT CONSENT THE PAYMENT FOR? And I did not add additional offers at all. Upon paying the $1 I had to give consent but they just ripped of my $49.90 without asking for my consent? Note: it was not a renewal or anything, it all happened within A DAY. This is such a scam 😭😭look I'm not very financially stable right here and was stupid enough to trust your $1 free trail. I need my money back please 😭
Hello Audrey!
I'm sorry to hear about the issue you've encountered. It's important to address this matter promptly. Please reach out to Nebula's support team at nebula.support@nebulahoroscope.com, providing them with the details of your situation, and they will assist you in resolving the payment concern. Thank you for your understanding.
We appreciate your understanding and patience as we work to ensure your satisfaction with our services.
Best regards, Nebula Team🔮
I'm out 42€ for services I never requested, I only asked for the free trial when I clicked on an ad to get a free reading and chose to provide a 1.20€ contribution then suddenly I had a deduction of an additional 19.99€ towards some report I never requested. I contacted support and was notified in email that this is a one-time transaction rather than subscription. I thought Ok maybe I made a mistake. Now I've just been charged 22.80€ out of no where. I go onto the platform and find that I'm subscribed to some weekly thing I again never requested (and as per their support reply should not be on). This is completely unacceptable. BE CAREFUL!
Hello, dear Injy!
Thank you for your feedback, we sincerely apologize for any confusion or inconvenience you've experienced. Our support team has already responded to your inquiry, explaining in detail each charge. These include the purchase of our additional services during the registration process and the confirmation of automatic renewal for the website subscription, a process that is initiated and confirmed by the user. Moreover, one of our agents has already provided you with a refund, however, we value your feedback and want to ensure that your concerns are addressed appropriately.
If you have any further questions or require additional assistance, please don't hesitate to contact our support team directly at nebula.support@nebulahoroscope.com.
We appreciate your understanding and patience as we work to ensure your satisfaction with our services.
Best regards, Nebula Team🔮
From the business
You deserve to be happy in love! Use the powerful influence of the stars and planets to the advantage of your relationships. Nebula is here to help you!
We have understood that one of the main components of a person's wellbeing is having healthy and fulfilling relationships. That is why we decided to focus on astrology for relationships.
We want to inspire people to find their way to happiness in love with the help of highly-personalized horoscopes and astrology-based tools, including different kinds of readings and professional astrology consultations.
Let us be your relationship compass.
For more details, please visit our website https://asknebula.com/
If you need any help, please try to find the answer in our Help Center https://help.answers-365.com/hc/en-us or please contact our Support Team at nebula.support@nebulahoroscope.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, dear Ash!
We sincerely appreciate you taking the time to share your thoughts and concerns. First and foremost, we are incredibly sorry to hear about your experience and the frustration you’ve felt using our platform. Your feedback is invaluable to us, and we want to ensure that you feel heard and understood, especially when it comes to such a serious matter.
We strive to create a trustworthy and transparent service, and it is never our intention to cause distress or give any impression of malicious practices. Your concerns about feeling vulnerable and misled are deeply troubling to us, and we take such claims very seriously. We are committed to reviewing every piece of feedback in order to continuously improve our services.
We understand how important it is to feel secure and supported when using a platform like ours, and if there was any confusion or misunderstanding regarding the services or how they were presented, we deeply apologize. Our goal has always been to offer guidance and provide a positive, enriching experience for our users, and it is disheartening to hear that this was not your experience.
We aim for transparency, and we understand the importance of maintaining integrity in all aspects of our business. If you have any further concerns or specific examples that you'd like to share, we encourage you to reach out to us directly, so we can investigate and address them thoroughly.
We deeply regret the situation you’ve described, and we would love the opportunity to discuss this matter with you further to see how we can make things right. Please don’t hesitate to reach out to us directly at nebula.support@nebulahoroscope.com. We are here to assist you and are more than willing to explore ways to resolve your concerns.
Again, thank you for bringing this to our attention. Your experience matters to us, and we truly hope we can find a path forward that restores your confidence in our service.
Sincerely,
Nebula Team 🔮