Nebula Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over deceptive billing practices and ineffective customer service. Common complaints highlight unexpected charges following trial subscriptions, difficulty in canceling services, and a lack of responsive support. Many customers describe their experiences as predatory, feeling misled by unclear subscription terms and automated responses from the support team. Overall, the feedback suggests a significant erosion of trust, with a strong recommendation for potential customers to exercise caution before engaging with the company.
This summary is generated by AI, based on text from customer reviews
Please stay away from these scammers. I am initiating legal proceedings to sue this company "based" in Cyprus. They scam you to pay a dollar for a reading, then start charging you 20 dollars every single week, even though you haven't authorized it. These predators prey on good people. I will stop them.
I was attracted by an Instagram ad offering future predictions for $1. After payment and account creation on their app, I never received the prediction. Subsequently, I deleted my account and the app. Later, I found a $19.00 charge for an unsolicited subscription, a clear case of unauthorized billing. Efforts to contact customer service for a refund were futile, met only with automated responses.
This experience and the lack of clear communication about hidden subscription fees reveal the service's deceptive practices. The Nebula Team's response, claiming transparency, contradicts the actual user experience of obscured agreements and unresponsive customer support. These tactics, which seem designed to exploit users, can be considered fraudulent
Hello!
We sincerely apologize for the negative experience you've had with Nebula. If you haven't already, please try reaching out to our support team at nebula.support@nebulahoroscope.com with the details of your situation, including your account information. They will investigate the issue and assist you in resolving it, including processing a refund if necessary.
Your feedback is important to us, and we are committed to addressing and rectifying any concerns you may have. We appreciate your patience and understanding as we work to assist you.
Kindest regards, Nebula team 🔮
I don't know where these positive reviews are coming from. All I wanted was to see if me and my partner was compatible. When they charged my bank account $19 I tried to contact them to cancel whatever I was being charged for. Made two attempts with no response from customer service. I will be placing a complaint with the BBB.
Hello Lisa,
We appreciate you bringing this matter to our attention and apologize for any inconvenience you've experienced. We're sorry to hear about the challenges you've faced in attempting to contact our customer service.
Please accept our sincere apologies for the delay in response. We understand the importance of addressing your concerns promptly. To assist you further and resolve the issue, we kindly request that you contact our support team directly at nebula.support@nebulahoroscope.com. They will investigate the charges and work towards a satisfactory resolution.
Your feedback is invaluable to us, and we're committed to ensuring a positive experience for our users. Thank you for your understanding, and we look forward to resolving this matter for you.
Best regards,
Nebula Support Team
Let me start off by saying this is such a horrible horrible app to download first of all they say something about subscribing and free trial yet I got charged 53.49 when I deleted the app the same exact day I downloaded it! I requested a refund three different times, and they refuse to pay me my money back when I didn't even use the app to begin with I literally downloaded it took a look at it and deleted it the same day! Do not get this nebula horoscope is the most ripoff app I've ever downloaded in my life!
Dear Carissa,
We are sorry to hear about your negative experience with Nebula.
Please be sure that we treat each of our customers with the highest value and always provide a response to each request. We kindly ask you to check your email spam folder. Our emails could have occasionally got there. If you didn’t find them - please repeat your request on nebula.support@nebulahoroscope.com, and we will check it ASAP.
Kindest regards, Nebula team 🔮
This site is a scam. Do not use! Super difficult to close and even after you cancel subscriptions they keep charging you. I will be taking legal action if this continues.
Hi Alyssa,
We're truly sorry to hear about the challenges you've encountered, and we take your concerns seriously. Ensuring a smooth and transparent experience for our users is our top priority.
We would appreciate the opportunity to investigate and resolve this matter promptly. Could you please reach out to our support team at nebula.support@nebulahoroscope.com? We're committed to resolving any billing discrepancies and providing the necessary assistance.
Your satisfaction is crucial to us, and we want to assure you that we'll address this issue promptly. If you have any additional details or concerns, please include them in your communication with our support team.
Thank you for bringing this to our attention, and we look forward to resolving the matter to your satisfaction.
Best regards, Nebula team.
I got two completely opposite answers just a day apart. Just a scam to get money from people who are struggling with something…
Greetings from Nebula, dear User! 🌌 Thank you for sharing your experience, and we sincerely apologize for any confusion or inconvenience caused. Your feedback is crucial in helping us improve, and we appreciate your patience and understanding.
Our aim is to provide accurate and reliable insights to our users, and it's disheartening to hear that you received conflicting answers. We take your concerns seriously, and we would like to investigate this matter further to ensure that such discrepancies are addressed. Could you please reach out to us at nebula.support@nebulahoroscope.com with more details about your situation? Our dedicated support team will promptly look into the matter and assist you in resolving any issues you may have encountered.
Once again, we apologize for any frustration this may have caused, and we're committed to making things right for you. Thank you for bringing this to our attention, and we look forward to the opportunity to assist you further.
Cosmically yours, Nebula Team
I accidentally signed up for a free trial and then they began to charge me $19 every two weeks AND $19 a week under the guise of another company name "Almus LTD". They admitted that credit card statements could show both names for charges but when I reached out to get a refund they would only help with the ones under the name Nebula. My bank has confirmed that the charges are from the same subscription. Thus, I have prove I was being overcharged for the same product. DO NOT PURCHASE OR DOWNLOAD THIS APP!
Dear Tobey, hello there! Thank you for taking the time to leave us feedback. It is sad to hear about your negative user experience with our product. It's good that your request was successfully resolved. If you have any additional comments, you can always contact us via nebula.support@nebulahoroscope.com. Our support team is always happy to help you with any of your requests. Kindest regards, Nebula team 🔮
I spent one eur and twenty cent to see how a matching horoscope was and then they charged almost fifty euros in a week for services I did not ask.
Greetings, dear Jacopo! I appreciate the effort you have put in. We regret that our service fell short of your expectations due to payment difficulties. Reach out to us at nebula.support@nebulahoroscope.com so we can access the payment system and work together to solve the issue. We will work hard to help you solve the issue promptly. I wish you an enjoyable day! Nebula Team
Nebula is a trap, luring you in with free trial online psychic readings, but be warned—they slyly charge irregularly after. No support, no refunds, just disappearing money. Stay away from this relationship guidance site; it's a money-stealing vortex, leaving me desperate to recover what they've sneakily snatched from my account.
Greetings, dear Corey!
Thank you for sharing your experience, and we apologize for any confusion or inconvenience you've faced.
We appreciate your feedback and want to clarify that our policy is transparent. Charges are incurred only under active subscriptions or additional service purchases. We do not support irregular or unclear charges. Our support team is available 24/7 to assist with any concerns and swiftly address user inquiries.
We understand the importance of resolving such matters promptly. Please reach out to nebula.support@nebulahoroscope.com, and our support team will work quickly to assist you!
Kindest regards, Nebula Team
Nebula, a so-called psychic reading site, promises happiness but is a vortex of deceit. My $1/min online love reading turned into a money-stealing nightmare. After the initial lure, they charged sporadically, leaving me hopeless. Beware of this scam, a trap where refunds and support vanish like ghosts.
Hello there, dear Noah!
Thank you for sharing your experience with us, we sincerely apologize for any inconvenience you've faced.
At Nebula, we strive to provide a transparent and honest service to our users. It's important to note that charges occur only with an active subscription or the purchase of our services. We understand how frustrating this situation must be for you, and we want to assure you that your feedback is taken seriously. We value our users, and your satisfaction is our top priority.
To address your concerns and provide a resolution, we kindly ask you to reach out to our dedicated support team at nebula.support@nebulahoroscope.com. They are available 24/7 and will do their best to assist you promptly. We are committed to making things right for you.
Best regards, Nebula Team
AskNebula's past life reading felt like a déjà vu scam. Started with $1/min, ended with irregular charges. No transparency, no way to recover money. I saw all these 5 star reviews are fake as hell. I saw a lot of 1 star reviews recently but they taken down all. They are so good at scamming people
Hello, dear Stanton,
Thank you for reaching out and sharing your experience with Nebula. We sincerely apologize if your past life reading didn't meet your expectations, and we understand the frustration that can arise from irregular charges.
We want to assure you that transparency and the satisfaction of our users are of utmost importance to us. Credits in our system are deducted during chats with our experts per minute, as you mentioned, however, additional charges may be related to your active website or NebulaApp subscription.
It's crucial to us that our users have confidence in the authenticity of our reviews. All the reviews on our platform are genuine, reflecting the experiences of our valued users.
To resolve any issues you may be facing with charges or to clarify any concerns, please reach out to our dedicated support team at nebula.support@nebulahoroscope.com. We are committed to addressing your concerns promptly and ensuring your satisfaction.
Best regards, Nebula Team
No I was satisfied with your support team. The booklet that I thought was part of the trial was $20. I'm single y'all put my mate as a Capricorn. Told false info. First impression ruined it. Then I seen my bank account with the $20 charges. So I'm not happy with your online service. Only that customer support is refunding my money. That's it. Was afraid to look further at your services fear of additional charges.
Nebula welcomes you, Mindy!
Thank you for sharing your experience, and we sincerely apologize for any confusion caused.
We're grateful that our support team could assist with the refund process, and we truly appreciate your understanding.
To ensure you have a positive experience moving forward and to address any lingering concerns, we invite you to connect with our customer support team directly at nebula.support@nebulahoroscope.com.
They are dedicated to assisting you promptly and providing clarity on any questions you may have. We want to assure you that your satisfaction is our top priority.
Your feedback is valuable, and we look forward to the opportunity to make your experience with Nebula a positive and enjoyable one.
Feel free to explore our services without fear of additional charges, and if there's anything else you need assistance with, our support team is always here for you working 24/7!
Thank you for choosing Nebula!
Best regards,
Nebula Support Team
Expensive platform where refunds are not given and each astrologers gives you different information. Site to scam vulnerable people.
Greetings there, Cathy,
We're sorry to hear that you haven't had a positive experience on our platform. We value your feedback and take it seriously. Our aim is to provide a reliable service, and we're disappointed to learn that your experience didn't meet your expectations.
We understand the importance of consistency in the guidance you receive. While our astrologers are individuals with their own unique insights and methods, we strive to maintain a high standard of service. If you have concerns about the guidance you've received, we encourage you to reach out to our support team at http://help.answers-365.com/ or directly via email at hello@asknebula.com. They will be more than willing to assist you and address your concerns.
Regarding refunds, we do have a refund policy in place, and we would like to ensure that your concerns are properly addressed. We are kindly asking to contact us via the contact details provided in our response above so we can investigate and assist you accordingly.
Your satisfaction is important to us, and we genuinely appreciate your feedback as it helps us improve our services. We hope you will consider reaching out to our support team so we can work to resolve any issues you've encountered.
Best regards,
Nebula Support Team
I wanted just a report. Got charged 63€ in about 2 weeks! I didn't sign up for that, however they did it. Do not install or create an account! It's the worst!
When you will want to cancel and delete your account, the fun part starts! So tricky and so difficult to do that! Please avoid being scamming!
Dear Alex, greetings there!
We appreciate you taking the time to share your concerns with us, and we sincerely apologize for any inconvenience you've experienced.
We take your feedback seriously, and we're committed to ensuring a transparent and user-friendly experience for our customers. We're sorry to hear about the unexpected charges you encountered, and we understand your frustration.
So that we can assist you with this case, please contact our customer support team at http://help.answers-365.com/ or directly via email at hello@asknebula.com.
While creating a request to our customer support, we are kindly asking you to provide as much information regarding the charges as possible in order for our customer to be able to promptly identify your transactions and provide exceptional support.
We will do our best as soon as it is possible to help you with that!
Your satisfaction is important to us, and we're dedicated to resolving any concerns you may have.
Best wishes,
Nebula Team
Loved Aurora! She was quick to respond, confirmed what I was feeling, and picked up on my situation really well!
Nebula welcomes you, dear Joy,
Thank you for your lovely review! We're delighted to hear that your experience with Aurora was so positive.
It's fantastic when an advisor like Aurora can confirm your feelings and provide you with valuable insights.
Should you ever wish to explore further insights or have more questions, don't hesitate to return. Aurora and the rest of our advisors will be here to assist you.
Thank you for choosing Nebula, and we look forward to serving you again.
If you ever need assistance or have questions in the future, please feel free to contact us at http://help.answers-365.com/ or through email at hello@asknebula.com.
Warm wishes,
Nebula
Did a reading a few weeks ago. Everything Chara said is happening. She is accurate, quick with responding, and very detailed. Her dates are accurate as well. She is kind and puts you at ease. I was afraid that the psychic would judge me or be critical, but Chara is perfect. I feel like she empathizes with my struggles and actually cares about my happiness. When I do a reading again, I will come back here.
Greetings there, Betty,
We truly appreciate your wonderful review! It's fantastic to hear that Chara provided you with an accurate and detailed reading that resonated with your experiences.
We take pride in having advisors like Chara who are not only skilled but also compassionate and empathetic, making you feel comfortable during your session.
When you're ready for another reading or if you have any more questions, please don't hesitate to return. Chara and our team of advisors will be here to assist you on your journey.
Thank you for choosing Nebula, and we look forward to serving you again in the future.
Should you ever require further guidance or support, feel free to reach out to us at http://help.answers-365.com/ or directly via email at hello@asknebula.com.
Best wishes,
Nebula
And Cayenne answered very clearly, she makes me really happy and satisfied. I really need that. Thank you so much, Cayenne!
Nebula welcomes you, Krystal!
Thank you for sharing your experience with Cayenne!
We're delighted to hear that she could provide you with the clarity and satisfaction you needed.
Your kind words truly motivate us to keep delivering the best service.
If you ever have more questions or need assistance in the future, please don't hesitate to reach out to our customer support team at http://help.answers-365.com/ or directly via email at hello@asknebula.com.
Wishing you all the best on your journey!
Warm regards,
The Nebula Team
Cayenne is super amazing, I can feel her energy, and she makes me cry!
Hello there, Pamela!
Your review warms our hearts!
I cannot express how heartwarming and insightful Eira has been today! I will definitely be returning to dive deeper! Eira for sure knows what she is doing. During our reading, she went beyond what I was asking about and offered insights I have always been concerned about but haven't even voiced to here! I could see that what she was saying was accurate, and the delivery couldn't be nicer.
Angeline, greetings there!
Your heartfelt words truly warm our hearts! We're overjoyed to hear how Eira's insights have touched you.
It's fantastic that Eira's guidance went beyond your immediate questions, addressing concerns you hadn't even voiced.
This is a testament to her dedication to providing comprehensive and thoughtful readings.
It's our aim to create a safe and insightful space for you, and we're thrilled that Eira's delivery resonated with you.
Remember, whenever you're ready to explore further or seek more insights, our team is ready to support you every step of the way.
Feel free to reach us out at http://help.answers-365.com/ or directly via email at hello@asknebula.com anytime!
Wishing you all the positivity and clarity in the world,
The Nebula Team
I was very pleased with this service. The advisors are very accurate with their readings and provide you with a great service. Kudos to the support team as well they are very helpful.
From the business
You deserve to be happy in love! Use the powerful influence of the stars and planets to the advantage of your relationships. Nebula is here to help you!
We have understood that one of the main components of a person's wellbeing is having healthy and fulfilling relationships. That is why we decided to focus on astrology for relationships.
We want to inspire people to find their way to happiness in love with the help of highly-personalized horoscopes and astrology-based tools, including different kinds of readings and professional astrology consultations.
Let us be your relationship compass.
For more details, please visit our website https://asknebula.com/
If you need any help, please try to find the answer in our Help Center https://help.answers-365.com/hc/en-us or please contact our Support Team at nebula.support@nebulahoroscope.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings!
We genuinely regret the less-than-ideal experience you've encountered with Nebula. If you haven't done so already, please consider reaching out to our support team at nebula.support@nebulahoroscope.com. Provide them with the details of your situation, along with your account information. They will thoroughly investigate the matter and help resolve any issues, including the possibility of processing a refund.
Your insights are valuable to us, and we are dedicated to addressing and resolving any concerns you may have. Your patience and understanding during this process are greatly appreciated.
Warm regards,
The Nebula Team 🔮