Nebula Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over deceptive billing practices and ineffective customer service. Common complaints highlight unexpected charges following trial subscriptions, difficulty in canceling services, and a lack of responsive support. Many customers describe their experiences as predatory, feeling misled by unclear subscription terms and automated responses from the support team. Overall, the feedback suggests a significant erosion of trust, with a strong recommendation for potential customers to exercise caution before engaging with the company.
This summary is generated by AI, based on text from customer reviews
Nebula Experience: I was never told about recurring payments. Now I'm stuck paying weekly. No response from support.
Nebula Reviews: I got charged $39 after a $1 trial. No way to cancel, and no real customer service to talk to. This is fraud.
Dear Danille, hello there!
Thank you for sharing your experience, and we’re truly sorry to hear about the issues you’ve faced. We understand how frustrating and disappointing this situation must have been for you, and we apologize for any confusion or inconvenience caused.
Our goal is to offer transparency and clarity in all of our services, and it’s clear we fell short in your case. We take these matters very seriously, especially when it comes to charges and cancellations. It seems there was a significant issue with communication and billing, and we deeply regret that you had to go through this.
Please contact us at support-sitejabber@asknebula.com, so we could contact our payment system and help you to solve the problem. You can be sure that we will do our best in order to help you to solve the problem rapidly.
Respectfully,
Nebula Team 🔮
Unreal. I got billed twice and no response from anyone. Feels like I'm shouting into a void while they take my money.
Dear Evelynn,
Thank you for sharing your experience, and we're truly sorry for the frustration you've faced.
Being double charged and not receiving a timely response is absolutely not the level of service we aim to provide. We understand how upsetting this must feel, and we want to assure you that your concern matters and deserves immediate attention.
Please reach out to us at nebula.support@nebulahoroscope.com, and we’ll prioritize your case to resolve the double billing as quickly as possible. You're not shouting into a void — we're here, and ready to help.
With sincere apologies,
Nebula Support Team 🔮
Nebula Feedback tricked me. I canceled my trial, yet I'm still charged. Support doesn't exist. This is legalized theft.
Dear Finnley,
Thank you for your feedback, and we’re truly sorry to hear about your experience.
We completely understand how frustrating it is to be charged after cancelling a trial — that’s never the experience we want our users to have. Please know that we do have an active support team, and we’re here to help resolve situations like this.
Even if the cancellation wasn’t reflected correctly in our system, we’d really like to look into this further for you. If you’re open to it, please contact us at nebula.support@nebulahoroscope.com, and we’ll do our best to make things right.
We appreciate you bringing this to our attention.
Sincerely,
Nebula Support Team 🔮
They charged me repeatedly and didn't offer any explanation. I asked for a refund multiple times and got no reply. I ended up going through my bank to stop them.
Hi Willow,
Thank you so much for your feedback — we’re truly sorry for the frustration you’ve gone through, and we appreciate you taking the time to share your experience 💜
It’s deeply concerning to hear that you were charged multiple times without receiving a reply, and we completely understand how upsetting that must feel.
Please know that our goal is complete transparency and full user control — if a subscription was created through the web version, it may not appear in your phone’s settings.
If you're still open to resolving this, we’d be grateful for the opportunity to investigate and support you directly. Please reach out to us at support@nebulahoroscope.com using the email linked to your account — we’ll do everything we can to review your case and make things right.
Warm regards, Nebula Support Team 🔮
Impossible to cancel, impossible to reach. I`ve been billed for months and no one will respond to stop this madness.
Hi Stella,
Thanks again for your update — I completely understand how frustrating this must feel 💜
Just to clarify: if you're not seeing the subscription in your phone settings or in the app, it's possible that the subscription was made through the web version of Nebula, rather than directly through the App Store or Google Play.
In this case, the subscription won’t appear in your device's native subscription list. But don’t worry — our support team can help locate and cancel it for you.
Please reach out to us at support@nebulahoroscope.com using the email linked to your account, and we’ll take care of the rest as quickly as possible 🌟
Warm regards, Nebula Support Team 🔮
Nebula Reviews should be ashamed of promoting this scam. Their customer service is a complete joke. No help, no refund, no shame.
Hello Jonathan,
Thank you for sharing your experience.
We are sorry to hear that you are not satisfied with our service
Please be sure that we treat each of our customers with the highest value and always provide a response to each request. We kindly ask you to check your email spam folder.
Our emails could have occasionally got there. If you didn’t find them - please repeat your request on support-sitejabber@asknebula.com, and we will check it ASAP.
Kind regards,
Nebula Team 🔮
SPAM! They advertise one thing and give you something completely different. I cancelled it right away, wrote to them, someone was suppose to get back to me - NOBODY! For a week I was trying to reach customer service to cancel and get a refund - no one ever bothered to respond UNTIL I disputed the transaction! DO NOT WASTE YOUR TIME AND MONEY!
Hello Svetlana! Thank you for feedback.
We’re very sorry to hear about your experience and completely understand your frustration. That’s not the level of service we aim to provide, and we regret the delay in response. Please know that your concerns matter, and we’re here to help make things right.
Feel free to reach out to us again at nebula.support@nebulahoroscope.com — our team is ready to assist you with care and urgency.
Warmly,
Nebula Team 🔮
Nebula Feedback is full of lies. Fake positive reviews cover up the fact that they scam people and refuse to answer for it.
Hello Isaac! Thank you for feedback.
We’re truly sorry to hear that you feel this way. Our goal is always to provide real value and support to our users, and every review—positive or negative—is taken seriously. We never ignore concerns and are committed to resolving issues transparently.
Please contact us at nebula.support@nebulahoroscope.com so we can personally look into your case and assist you.
Sincerely,
Nebula Team 🔮
ASK Nebula Reviews what they actually do because responding to support tickets clearly isn't one of them. Robbery disguised as a service.
Hi Ryan,
Thank you for sharing your concerns — I’m truly sorry to hear that your experience has been so frustrating 💜
We want to emphasize that we take all support requests seriously and never leave them intentionally unanswered. If you reached out and didn’t hear back, it’s possible there was an issue with email delivery or a missed message — and that absolutely shouldn’t happen.
Please contact us again at support@nebulahoroscope.com using the email address you signed up with. We’ll prioritize your case and ensure it’s reviewed thoroughly and fairly.
We’re committed to doing better and hope to make things right for you ✨
Warm regards, Nebula Support Team 🔮
Nebula Experience was supposed to be premium, but it`s a nightmare. Hidden charges and invisible support. They stole from me!
Hi Alexander,
Thank you for your feedback — I’m truly sorry to hear that your experience has been this upsetting 💜
We want to clarify that charges are only processed after explicit confirmation during checkout, with all pricing and subscription details presented clearly beforehand. That said, if anything about the process felt misleading or support wasn’t there when you needed it, we absolutely want to fix that.
Please contact us directly at support@nebulahoroscope.com using the email you provided at sign-up. Our team will prioritize your case and make sure it’s reviewed fairly and transparently.
We truly appreciate the opportunity to make things right and regain your trust ✨
Warm regards, Nebula Support Team 🔮
Nebula Reviews are obviously fake. The company robs customers blind and ignores every cry for help. Should be taken down immediately.
Hi David,
Thank you for sharing your concerns, and I’m genuinely sorry that you’ve come away with such a negative impression 💜
We want to assure you that every review shared by our users — both positive and critical — is important to us, and we never fabricate feedback. We understand how frustrating things can feel if support hasn’t met your expectations, and we absolutely want to make things right.
If you’ve encountered unexpected charges or haven’t received a response from our team, please contact us directly at support@nebulahoroscope.com. We’ll prioritize your case and do everything we can to address your concerns transparently and fairly ✨
Warm regards, Nebula Support Team 🔮
My experience was horrible. Billed behind my back and no one responds to complaints. Feels like I've been scammed by professionals.
Hello Ivy,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience was so distressing and left you feeling scammed.
Please rest assured that we strive for full transparency: all subscription details and charges are clearly presented before confirmation in accordance with our Terms of Use.
Please be sure that we treat each of our customers with the highest value and always provide a response to each request. We kindly ask you to check your email spam folder. Our emails could have occasionally got there. If you didn’t find them - please repeat your request on support-sitejabber@asknebula.com, and we will check it ASAP.
Kind regards,
Nebula Team 🔮
After trusting Nebula Experience, I was charged for services I never approved. The support team is a joke and totally unreachable.
Dear Joseph, hello!
Thank you for your feedback.
We’re truly sorry to hear that you were charged for services you didn’t expect, and that your attempt to reach our support team was frustrating. This is not the experience we want to provide. Your concerns have been noted, and we’re working hard to improve both transparency in our billing process and the responsiveness of our support.
If you’d like to share more, feel free to contact us at nebula.support@nebulahoroscope.com.
Best regards,
The Nebula Team 🔮
ASK Nebula Reviews is nothing but a cover for a scam. Support is nowhere to be found and unauthorized payments just keep rolling in.
Hello Nora,
Thank you for taking the time to share your experience 💜 We’re truly sorry to hear that your trust was shaken and that you've had such a frustrating journey.
We want to be fully transparent in saying that all charges and subscription terms are clearly presented and require user confirmation before being processed, but we understand that when expectations don’t match the reality — and support seems silent — it can feel incredibly disappointing.
Please reach out to us at nebula.support@nebulahoroscope.com, and we’ll make sure your case is prioritized and reviewed with care.
We’re committed to regaining your trust and resolving this as quickly and fairly as possible ✨
Sincerely, Nebula Support Team 🔮
Nebula Feedback lies about their customer care. No help, no support, just endless sneaky billing. Stay far away unless you like being robbed.
Hello Leo,
Thank you for voicing your concerns 💜 We’re genuinely sorry that your experience has led to this level of frustration. We strive to be transparent with all subscription details and support processes, and it’s deeply concerning to hear that you’ve felt misled and unsupported.
We’d really appreciate the opportunity to make this right. Please contact us at nebula.support@nebulahoroscope.com, and we’ll ensure your case receives proper attention.
Your feedback matters, and we’re here to listen and help resolve things as swiftly as possible ✨
Warm regards, Nebula Support Team 🔮
I had to block my card to stop them from draining my account. No way to cancel, no way to get support. This is absolutely unacceptable and criminal.
Hello Megan L., hello there!
We greatly appreciate your time to leave a review.
We’re very sorry to hear about your experience with cancellation and support. Please know that our team has already sent a detailed response to your concern — kindly check your email inbox and spam folder.
If you have not received it, please contact us directly at nebula.support@nebulahoroscope.com so we can assist you immediately.
We appreciate your patience and are committed to resolving this matter.
Kind regards,
Nebula team 🔮
Nebula Reviews should be ashamed. Scamming people with fake free trials and ghosting when people ask for help. I'll never trust anything with that name again.
Dear Owen,
Thank you for your feedback, and we’re genuinely sorry for your frustration.
We never intend to mislead anyone—our trial terms are clearly shown before purchase, and we aim to be as transparent as possible. If you didn’t receive support, that’s not the experience we want our users to have. Please contact us directly at nebula.support@nebulahoroscope.com, and we’ll make sure your concerns are addressed properly.
Best wishes,
Nebula Support Team 🔮
Monthly charges hitting my card with zero authorization. I reached out so many times and no one ever responds. This is basically digital theft at this point.
Dear Amelia,
Thank you for your review, and we’re truly sorry for your experience.
We understand how upsetting unexpected charges can be, and we want to assure you that subscriptions are only activated with user confirmation. If you haven’t received a reply yet, it’s possible there was a delivery issue. Please contact us again at nebula.support@nebulahoroscope.com, and we’ll prioritize your case and help resolve everything promptly.
Kind regards,
Nebula Support Team 🔮
ASK Nebula Reviews if they've ever responded to a support ticket, because I've tried a dozen times with zero replies. Money gone, subscription hidden, and no help in sight.
Hello Aiden,
Thank you for sharing your experience 💜 We’re truly sorry to hear that you've had difficulty reaching support.
Every subscription should be clearly visible in your account settings, and we understand how frustrating it is when assistance feels out of reach.
We regret that you haven't received a response yet, and we want to resolve this as quickly as possible. Please contact us at nebula.support@nebulahoroscope.com, and we’ll prioritize reviewing your case to ensure proper assistance.
We appreciate your patience and want to help bring clarity to the situation! ✨
Best regards, Nebula Support Team 🔮
From the business
You deserve to be happy in love! Use the powerful influence of the stars and planets to the advantage of your relationships. Nebula is here to help you!
We have understood that one of the main components of a person's wellbeing is having healthy and fulfilling relationships. That is why we decided to focus on astrology for relationships.
We want to inspire people to find their way to happiness in love with the help of highly-personalized horoscopes and astrology-based tools, including different kinds of readings and professional astrology consultations.
Let us be your relationship compass.
For more details, please visit our website https://asknebula.com/
If you need any help, please try to find the answer in our Help Center https://help.answers-365.com/hc/en-us or please contact our Support Team at nebula.support@nebulahoroscope.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear George, hello!
Thank you for your feedback. We're truly sorry that you weren’t clearly informed about recurring payments — that should never happen. Not receiving a reply from support only adds to the frustration, and we understand how disappointing this is.
Please reach out to us directly at support-sitejabber@asknebula.com. We’ll personally check your account, stop any future charges, and do our best to resolve this for you.
Sincerely,
The Nebula Team 🔮