About the Business
Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!
Ashford Reviews Summary
The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Fast shipping and nice items. The are great, fast, and they have an excellent customers service, I recommend them.
They charge 5.99 to ship the sunglasses to you, quality was not what Oakley should be. I had to pay to ship back & then they credited me $5.99 less, total rip off...
Placed order for 2 sunglasses, one came defective. Returned it. Placed another order to get a good one. A defective item came again. Customer service didn't want to provide a prepaid return label. Conclusion: It their stock consists of aftermarket/used/refurbished merchandise.
Hello,
Thank you for your review. We do apologize for the delay on your order. We hope you shop with us again so we can make it up to you.
Purchased 8 watches at one time for gifts to friends. Watches arrived promptly and in perfect condition.
I was very satisfied with the watches and the service. Friends liked the watches very much and no one has had any problems with them. Excellent transaction.
Hello,
Thank you for your review. We hope you are enjoying your purchase.
I am delighted to buy with this page 15 days ago I bought an Invicta ******* and everything was perfect, fast shipping, the product arrived in excellent condition, the outer packaging, but the product as such in excellent condition, I recommend 100% to buy in this site
Hello,
Thank you for your review. We hope you are enjoying your purchase.
Just purchased a U-BOAT 6117-1, at the time of purchase their web site description said an ETA 7750 mouvement but what i received is a Peseux p350 mouvement very disappointed, they offered me a refund of the watche but not a refund of the taxes and duty paid in the amount of $355.21 that i will never see back from ups or the goverment!
NOT EVEN WILLING TO OFFER ME A MONETARY COMPENSATION FOR THEIR MISLEADING DESCRIPTION!
Thanks * from ashford!
BEWARE U-BOAT FLIGHTDECK BUYERS YOU WILL RECEIVE A PESEUX MOUVEMENT!
*Personal information redacted by admin
Hello, Thank you for your review. We do apologize for any inconvenience. We do see we did offer a return for the item since it was our error. Regrettably, since we do not charge the duties and taxes, we are unable to refund you for them. However, these fees are 100% refundable if you make a claim with your local customs agency or UPS directly, here is all the information for getting your import fees back. https://www.cbsa-asfc.gc.ca/import/courier/crp-prio-eng.html We, again, do apologize for any inconvenience. Please reach out to customer service for any assistance you may need.
I bought diesel watches from Ashford and one time it got delay when I contacted them they did me a refund. Nice customer service
Hope it will be same.
Hello,
Thank you for your review. We hope you are enjoying your purchase.
I ordered 3 watches it was quick and easy getting in and out of the process. I like this site I've ordered before and received my order in a week.
Hello,
Thank you for your review. We hope you are enjoying your purchase.
Ordered two watches over the course of about 9 months. Both were priced well. Shipped and arrived fast. Both were in perfect new condition. Can't say that for other online watch sellers. Only wish they had more of a selection of brands but that's probably why their prices are so good.
Hello,
Thank you for your review. We hope you are enjoying your watches!
Be aware they might be selling fake or counterfeit product. There are three major issue on the one I bought from this website. They refused to admit that the glasses has issue. They said the one is as perfect as originally made. Please be cautious, lower price is a trap.
Hello,
Thank you for yourreview We do apologize for any inconvenience. We have rechecked with the returns department and they advised us:
"It's where the layer is held and then cut during manufacturing. All of the models have those marks. Some are cleaner than others, but still there."
We do apologize but as the model is designed this way, we are unable to refund the original shipping fee.
Again, We do apologize for any inconvenience.
Best regards,
Purchased a new eterna watch arrived damaged they did not offer a refund but told me to have it fixed at local jewellers the repair came to £81 GBP of which they would refund $50 dollars max £40 GBP.
Also watch has no warranty
I will never buy from them again you have been warned...
Hello,
Thank you for your review. We do apologize for any inconvenience. Apart from your Ashford.com warranty for international customers, we will reimburse you up to a certain amount for the repair alone based on the price of the item and generally prices on how much it cost to do the servicing. We cannot take into consideration Taxes or extra services that may be provided during the repair.
The price for your item has a max of $50 USD. Again, we do apologize for any inconvenience. Please contact customer service if you have any other questions or concerns.
Best regards,
Ashford.com
Purchased a few watches from Ashford. Received the package and forgot it in my garage. During the Pandemic came across the box, opened it and 2 of the watches were not in there. The boxes were there, but the actual watches were missing. Having purchased from them before, I never even bothered checking to see if anything was missing. Lesson Learned. I will be checking my orders as soon as they come from now on. When I contacted them, they were very nice, but provide no help. The literally told me to pound sand but in a more professional way.
Hello,
Thank you for your view. We do apologize for any inconvenience this has caused you. WE verified with our warehouse that all the items shipped back in October. Generally, if there is a report of missing or damaged merchandise, we will open a claim with the carrier and they will investigate what happened.
However, since 6 months passed after delivery before any reports were created, we are unable to open this investigation or offer any recourse.
Again, we do apologize for any inconvenience this has caused you. If you have any other questions or concerns, please do not hesitate to contact customer service.
Best regards,
Ashford.com
I bought a Hamilton knowing the bad reviews. I gave ashford.com a chance coming from a marketing and sales back ground knowing bad reviews are more likely to appear than positive reviews. The watch was listed at a great price I was able to get even a better price with a promo code I bought 1 day shipping to California their was an issue with UPS but I was able to get it bye the 2nd day. Overall watch is working great and looks amazing. Also there are some YouTubers who break down Ashford.com and discribe their experiences, which was a great help making my overall decision. I look forward to add more watchs to my collection via Ashford.com
Ashford.com sold me a defective Rado (about $1000) watch on Feb 27,2018 through Amazon payment (mistakenly feeling Amazon able to guarantee) with Order number SO******* for a Rado watch R******* for my friend, and the Rado watch was really on the friend's hand around May 2018.
The first repair happened on September 2,2018 (request number *******) because of water leaking with internal mist and moist and moving fast. So this issue happened less than half a year.
The second time repair happened on June 17,2019 (request number *******, RA # **************, request # ******* and #*******) for the exact same reason as above.
But In May 3,2020 it was found it's not working and moist/mist was still inside, but the second day it was moving again with mist and moist inside.
It showed that the two repairs didn't help solve the same quality issue.
It is common sense that an expensive watch can't just be working abnormally like this. It was with a quality issue from the beginning!
I called Ashford.com, but they said they can do nothing, and I sent an email with a reply from Ashford that they will do nothing(request #*******)!
Update by copying a reply from Ashford.com: " Reply from Ashford.com
Hello,
Thank you for your review. We have fully reviewed your case and unfortunately, your order no longer falls under the warranty for Ashford.com. We see that the watch was repaired and completed on 10/15/18 and 6/26/19. As the watch was repaired and working properly after our quality checks they were shipped to you. The warranty time period for Ashford.com is 2-years. As your order was placed on February 27th, 2018, the warranty expired on February 27th, 2020. We are unable to offer a repair or any other options.
We suggest reaching out to the manufacturer for a repair on your watch.
We do apologize for any inconvenience."
Hello,
Thank you for your review. We have fully reviewed your case and unfortunately, your order no longer falls under the warranty for Ashford.com. We see that the watch was repaired and completed on 10/15/18 and 6/26/19. As the watch was repaired and working properly after our quality checks they were shipped to you. The warranty time period for Ashford.com is 2-years. As your order was placed on February 27th, 2018, the warranty expired on February 27th, 2020. We are unable to offer a repair or any other options.
We suggest reaching out to the manufacturer for a repair on your watch.
We do apologize for any inconvenience.
I bought a watch from Ashford and it got bad in a few months. They misguided me to send the watch back a few times for repair, but they could not fix it after a few times. They said the watch was shocked, but they never provided me the proof. The watch was never shocked on my side. They refused to refund me. Their products might be gray market stuff or falsified. I will never buy from them again. I absolutely don't recommend them.
I buy here because the large sellection of watches and best price and best service of shipping via ups
Hello,
Thank you for your review. We hope you enjoy your purchase!
All business I made with this company is correct and marvelous, I am very happy with my watches, every time I received many emails with his offers and I will take my time for acquire other watch, I recommend all people's made business with it.
Hello,
Thank you for your review. We hope you enjoy your purchase!
I bought a watch from Ashford as a birthday gift to my dad. It stopped working within one year. I contacted the client service and have to pay the shipping fee to send it to their repair team. It was sent back to me after a month and claimed to be fixed. However, it stopped working after one hour. It is a really disappointment experience and my lesson is personally I will never ever buy stuff from that site.
Purchased a 88 Rue du Rhone Double 8 Origin Men's Watch 87WA*******-SD as a "Store Display. Pristine Condition - Never Worn"
Original impression was positive and I reported I was very happy with this purchase. However, the watch has since broken down, and I wore it only occasionally.
I tried to give them a second chance, and added a watch in my cart yesterday. Went to checkout this morning, and price increased by 50%! Chatted with *, a customer service supervisor, and was non-apathetically told they would not honor the price in effect when i put it in the cart within the past 24 hours. Wow, they lost a purchase and a customer. Will not shop with them again.
*Personal information redacted by admin
I bought a gold watch from this company in December and chose to return it. The watch was nice, but I returned it because there was one issue with the strap size. I contacted customer service and arranged to have the watch shipped back in exchange for a different model in mid-December. I was told that within two days of them receiving my watch they would send the new one out of their warehouse. A week later, I called them and was told the watch was being inspected (which they claim is normal for a high value product).
However, after another two weeks without any updates, I called again. They told me that there was "wear and tear" on the watch. They sent over a picture of a watch that looked as if it was over ten years old. I challenged this decision as I only had the watch for two days, so it would be impossible for it to have any defects.
I kept on asking customer service to talk to upper management. Eventually, I ended up talking to one of their managers named *. He said that there was nothing he could do and claimed that I had damaged the watch.
In late January, I reached out to my credit card company, explained the entire situation and received my money back without hassle.
I myself have been a watch collector for over 25 years and I have never experienced anything close to this before.
I have nothing positive to say about my experience with Ashford. It all felt like a fraudulent experience from a company that is poorly managed. This company scams its customers and I definitely will not be doing any business with them ever again.
I urge anyone out there who is thinking about buying a watch from this company to look for a different option. They are nothing but scam artists who offer poor service to their customers. They do not value their customers, their time or provide any updates to their customers.
Never buy a product from Ashford. Especially high valued watches.
*Personal information redacted by admin
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for your review. We do apologize you were not satisfied with your order. WE do see you reported the item was bigger than expected. As stated in our returns policy, Items returned for refund are not eligible for a return label. Return shipping is the sole responsibility of the customer. All returns must have to have an RA# prior to return. Please bear in mind any original shipping fee ($5.99, $19.95, $29.95) is non-refundable if applicable. We hope you shop with us again so we can make it up to you.