Overview
The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Ordered from asia pacific region and delivery arrived quickly
Unbelievable prices, excellent selection, and fast delivery
In the past I've ordered a couple of watches that worked fine. Something's changed.
No problems - would buy from again. Positive past experience.
Got here pretty quickly. No other issues to speak of
The sunglasses shipped quickly and arrived in pristine condition!
Great selection and pricing. Every time I have dealt with Ashford has been flawless
Multiple purchases over the past years and every one has been awesome!
Multiple purchases over the past couple years and everyone has been awesome. Great service during and after the sale,
It was a pleasing good experience, rapid and reliable
Everything went well with the process including ordering, tracking and delivery.
Easy and productive experience with a good product.
Order was processed and dispatched quickly. Great price too,
Delivered on time. Well packaged. Did not have a case. Thanks
Hello,
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Excellent convenience efficient effective precise Thanks
Hello,
Thank you for your review. We are glad to hear you had a positive experience. Please reach out to customer service for any assistance you may need.
Best regards,
Ashford Watches
Ordering process went smoothly. Order arrived promptly.
I got my watch in original box but without any papers?!
Fast and user friendly. I was able to track my order with no issues...Easily.
Ordering these glasses was very easy and they were delivered quickly.
Speedy delivery, no issues and the product was properly packaged
Great. Looks perfect. And suits my husband real good
Ok experience not much complain here. Might shop again
Hello,
Thank you for your review. We dare are glad to hear you have had a good experience.
Please reach out to customer service for any assistance.
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- New York, NY
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Business Highlights
- Luxury Discounted Watches
- Luxury Discounted Jewelry
- Luxury Discounted Sunglasses
Business History
Although Ashford.com has been in business since 1997 and pioneered the sale of luxury timepieces on the web. We take great pride in being one of the pioneers in the watch ecommerce industry and strive to treat each customer with respect and fairness.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review. We appreciate all feedback. Please reach out to customer service for any further assistance.