Sitejabber Website Reviews and Complaints
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About the Business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 15 days

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16,561 reviews
New York
1 review
0 helpful votes
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I liked it
June 21, 2022

The sunglasses were in good condition, looked as described.

Date of experience: June 21, 2022
Colorado
1 review
0 helpful votes
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High Quality Goods
June 21, 2022

Quick shipping in protected case and box! I am wary of online deals but got the real McCoy!

Date of experience: June 21, 2022
Virginia
1 review
0 helpful votes
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Glycine watch
June 20, 2022

Top notch watch and fantastic service! Would purchase from Ashford again.

Date of experience: June 20, 2022
Florida
1 review
0 helpful votes
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Missing item from order
July 20, 2022

Watch is great BUTi never received the full order - MISSING NATO BAND. Product purchase info says it comes with TWO BANDS (Metal / NYLON). I received only metal band. Still no resolution a week later from receiving watch.

Ashford attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 20, 2022
Australia
1 review
2 helpful votes
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Ashford for Reliability Always
June 20, 2022

My last purchase from Ashford was my 8th. And it was just as my first. Prompt processing and reliable shipping. I am in Australia and have never had to wait over 2 weeks for my watch to arrive from the U.S. Just about any of the other big sellers take at least 4 weeks if l am lucky.The quality of items is perfect, they are not factory 2nds. Or Chinese knock-offs but genuine brand items that you can register with the maker for warranty for instance.

Date of experience: June 20, 2022
Canada
1 review
0 helpful votes
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Happy
June 19, 2022

Great system
Hi yes we received the watch

Thank you for alll your help. We will be back thanks

Nancy and Henry

Date of experience: June 19, 2022
Texas
1 review
0 helpful votes
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Great shades
June 19, 2022

First delivery shades looked just like the picture

Date of experience: June 19, 2022
Georgia
1 review
0 helpful votes
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Great overall experience
June 19, 2022

Fast delivery, amazing price, glasses where better than I expected.

Date of experience: June 19, 2022
Florida
1 review
0 helpful votes
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Source of Funding
June 18, 2022

This is a great facility on many different levels. The option to select a payment plan and pay later is always a benefit.

Date of experience: June 18, 2022
Arizona
1 review
0 helpful votes
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Great product and customer service
June 18, 2022

Perfect delivery. Case. Drawstring satin pouch. Authenticity card. Would order from here again. Thank you!

Date of experience: June 18, 2022
North Carolina
1 review
0 helpful votes
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Fabulous selections
June 15, 2022

Great inventory to choose from. Excellent mix of styles and features and at great prices.

Date of experience: June 15, 2022
Ashford W. Ashford Rep
over a year old

Hello,
Thank you for your review. We are glad to hear you had a positive experience. Please reach out to customer service for any assistance you may need.
Best regards,
Ashford Watches

Florida
1 review
0 helpful votes
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A very good purchase
June 14, 2022

The watch came in the original box and looks as is it supposed too. I am very satisfied.

Date of experience: June 14, 2022
Ashford W. Ashford Rep
over a year old

Hello,
Thank you for your review. We are glad to hear you had a positive experience. Please reach out to customer service for any assistance you may need.
Best regards,
Ashford Watches

Michigan
1 review
0 helpful votes
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A Value choice
June 14, 2022

Flexibly easy, pricing was respectable and shipping was Spartan but accurate and prompt

Date of experience: June 14, 2022
Ashford W. Ashford Rep
over a year old

Hello,
Thank you for your review. We are glad to hear you had a positive experience. Please reach out to customer service for any assistance you may need.
Best regards,
Ashford Watches

Pennsylvania
1 review
0 helpful votes
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Efficient
June 13, 2022

The ordering process was quick and the items I ordered arrived before expected.

Date of experience: June 13, 2022
Ashford W. Ashford Rep
over a year old

Hello,
Thank you for your review. We are glad to hear you had a positive experience. Please reach out to customer service for any assistance you may need.
Best regards,
Ashford Watches

North Carolina
1 review
0 helpful votes
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Ashford service A+
June 13, 2022

Fast and easy ordering and was informed by Ashford every step of the way while in transit. It is a pleasure to do business with you folks.

Date of experience: June 13, 2022
Ashford W. Ashford Rep
over a year old

Hello,
Thank you for your review. We are glad to hear you had a positive experience. Please reach out to customer service for any assistance you may need.
Best regards,
Ashford Watches

New Mexico
1 review
0 helpful votes
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GV2
June 12, 2022

Excellent service, fast delivery. Great on line site.

Date of experience: June 12, 2022
Ashford W. Ashford Rep
over a year old

Hello,
Thank you for your review. We are glad to hear you had a positive experience. Please reach out to customer service for any assistance you may need.
Best regards,
Ashford Watches

New York
1 review
0 helpful votes
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None
July 12, 2022

Good, however, charged sales tax shipping from nj, why

Ashford attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 12, 2022
Canada
1 review
0 helpful votes
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Surprisingly fast shipping
June 12, 2022

Ordered the watch, and it arrived within 3 days which is faster than local retailers.

Date of experience: June 12, 2022
Ashford W. Ashford Rep
over a year old

Hello,
Thank you for your review. We are glad to hear you had a positive experience. Please reach out to customer service for any assistance you may need.
Best regards,
Ashford Watches

California
1 review
0 helpful votes
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So quick delivery and great price
June 11, 2022

Great product. The retail store couldn't meet this price any near around.
Glad to have a great deal and a nice case as well.

Date of experience: June 11, 2022
Ashford W. Ashford Rep
over a year old

Hello,
Thank you for your review. We are glad to hear you had a positive experience. Please reach out to customer service for any assistance you may need.
Best regards,
Ashford Watches

Minnesota
1 review
0 helpful votes
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All good!
June 11, 2022

Great watch, great price, great online experience!

Date of experience: June 11, 2022
Ashford W. Ashford Rep
over a year old

Hello,
Thank you for your review. We are glad to hear you had a positive experience. Please reach out to customer service for any assistance you may need.
Best regards,
Ashford Watches