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Jawad S.

Contributor Level

Total Points
105

1 Review by Jawad

  • Ashford

6/28/19

I bought a gold watch from this company in December and chose to return it. The watch was nice, but I returned it because there was one issue with the strap size. I contacted customer service and arranged to have the watch shipped back in exchange for a different model in mid-December. I was told that within two days of them receiving my watch they would send the new one out of their warehouse. A week later, I called them and was told the watch was being inspected (which they claim is normal for a high value product).

However, after another two weeks without any updates, I called again. They told me that there was "wear and tear" on the watch. They sent over a picture of a watch that looked as if it was over ten years old. I challenged this decision as I only had the watch for two days, so it would be impossible for it to have any defects.

I kept on asking customer service to talk to upper management. Eventually, I ended up talking to one of their managers named *. He said that there was nothing he could do and claimed that I had damaged the watch.

In late January, I reached out to my credit card company, explained the entire situation and received my money back without hassle.

I myself have been a watch collector for over 25 years and I have never experienced anything close to this before.

I have nothing positive to say about my experience with Ashford. It all felt like a fraudulent experience from a company that is poorly managed. This company scams its customers and I definitely will not be doing any business with them ever again.

I urge anyone out there who is thinking about buying a watch from this company to look for a different option. They are nothing but scam artists who offer poor service to their customers. They do not value their customers, their time or provide any updates to their customers.

Never buy a product from Ashford. Especially high valued watches.

*Personal information redacted by admin

Jawad Has Earned 23 Votes

Jawad S.'s review of Ashford earned 23 Very Helpful votes

Jawad Has Received 1 Thank You

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Charles M. thanked you for your review of Ashford

“Thank you. I cannot agree with you more about this vendor. I will never buy from them. I got even worse experience with them. After rounds of repair, the two watches I bought from them are still bad. They refuse to refund me for one of them.”

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