ArtFire

I purchased a comforter for my daughter about three months ago and never received it. When I went to see what was taking so long the store front disappeared and so did my money. I tried contacting the seller by email and no response and there is no way of contacting art fire to dispute these charges

Best price on the web for everything under the sun EXCEPT you never get what you ordered, i. E. I ordered a craft cutting machine... I received an envelope with disposable masks. Looks great with paypal since they did ship the item. No customer service. The stores quickly disappears from the website after they sell you something. Although I got reimbursed from paypal under the buyers' protection. They are scams.

As a marketplace venue hosting many individual shops, this site has more bugs for both buyer and seller than any other online selling venue (Ebay, Etsy, Zibbet for example). Admin of the site are rude, state untruths causing sellers to waste time fixing things in their shop and have gone on a mute and boot rampage deleting good sellers who have questioned any decision that has been made regarding the site. Forum - stay out or be prepared for an onslaught of verbal abuse from a select group of sellers who seem to be admin's (Tony's) chosen few. Language used is rude, belligerent, condescending - yet non of those partaking in such posts get muted, only those who dare question the site's functioning. Beware.

We've been selling via Artfire as well as other platforms online for years, then all of the sudden we're lock out from Artfire for no reason. Post contacting Artfire, only Facebook works guys, there is no email contact, we tried, did not work. Anyway, the problem is they claim we have a unprocessed order. We keep better records than Thomas Jefferson and show them that that order was shipped and delivered 2 months ago-that somehow their system had a bubu and lock us out. There were no email warning or inquiry, had no problem withdrawing account payment form us-they set that up very well... just close the door on us. During and after our communication with them, there were no apologizes of any kind or professional manner in dealing with problems originated by their poor system, as if the whole thing was run by some teenagers... bad experience over all.

How are sites like this able to operate legally? I hope anyone thinking of ordering from them reads the reviews first, total scam company, if u feel generous and just want to donate money, find a worthy charity, don't order from artfire!

I ordered a mini fridge and a workout bench set. Two weeks have past without a response. I sent an email inquiring an update on shipment, still one replied. I went to sellers page and its unavailable. Artfire.com has no active phone number (red flag). They only take emails. Thank God Paypal was able to offer me a refund under there protection plan.

Artfire functions like any other selling venue in that it provides a platform for independent sellers. Artfire's focus is primarily, though not exclusively, handmade items--everything from jewelry to guitar straps. The customer service to sellers who list there is truly excellent--thorough and timely with problems solved quickly. Customer service to buyers is excellent as well, accommodating several different methods of payment rather than just Paypal, and in the event a problem sale arises, the staff will track down an errant seller and see that they act to resolve any issues. I have sold on Ebay, Etsy, and Artfire, and Artfire is, hands down, the best run, most responsive, most innovative site I have had the pleasure of both selling and buying on.

In today's e-commerce environment being responsive to a customer's enquiry is a must. Responsive means getting back to the customer within say 24 hours.
I placed an order for a product that is apparently out of stock. Despite my waiting a few days, then sending an email and waiting some more, I discovered the unavailability purely by accident when, driven by frustration, I went clicking at everything in sight.
This kind of behavior leads one to believe a possible scam is afoot because it mirrors scammers techniques - Buyer BEWARE!

ArtFire is a total scam company. Do not buy anything from any 'seller' on that site. There is no recourse for you as a buyer.
After I had made a purchase for my son the 'storefront' disappeared. ArtFire has no way to get support as a buyer. Reaching out to the merchant was an obvious dead-end - their email was a bunch of random letters and numbers at gmail!

To be honest, this looks like it's trying to be an Etsy knockoff for overseas scammers. Lucky most credit cards have an easy way to dispute charges these days!

I suppose this is just another twig on the fire, but every other review is right on the money. I wish I'd read it before I signed up. I tried to cancel the account about 10 minutes after signing up and realizing that the subscription tier that I'd bought had basically none of the advertised features. The pricing structure only becomes transparent AFTER you've signed up, so be ready for nasty surprises.

These guys have the most ridiculous cancellation process ever, and they don't actually follow up when you finally do cancel the account. The only way I was able to get the account canceled was to go through my credit card company and tell them to stop authorizing transactions from ArtFire.

I was thrilled at first and had a lot of sales, but after a ton of technical problems, customers not being able to check out, pictures disappearing, and other glitches too numerous to mention, plus the new fees and programs they are rolling out, which I personally was opposed to-and then the nasty turn it took in the forums if you didn't agree with their policies, people being muted, their stores being shut down, etc... I decided to close my shop and stay away!

Agree with recent review by d. J. The site changes are horrible. Nobody knows what the catalog is, search is broken and not worth anything, and site owners not responsive to overwhelming concerns from sellers. To top it off, aside from the billing changes (they adore sneakily changing someone with an annual membership to a higher monthly or quarterly billing on the sly), they now want to raise the rates to an astronomical and ridiculous new level. They want $60 a month for a commercial shop? Are you kidding? You can have a really professional store (which ArtFire is most decidedly NOT) on a cloud-based commercial ecommerce server for that much. We, and many others are leaving. Goodbye, ArtFire. Can't fix stupid.

I sell at Artfire and have been satisfied with their service. I've never had any problems getting questions answered and have been amazed that a real live person has answered the phone when I've call with questions regarding my site set-up. I think that most people's bad experiences listed here have been the fault of the individual vendors, and not with Artfire itself. I give great customer service, and I send out orders within a day of receiving payment. I answer questions promptly, send tracking numbers when items are shipped, and communicate with customers whenever needed. Their price cannot be beat for an online shop. I have over 600 sales, and not one bad review. I have 67 ratings, all 5 stars, on my site, so there are many happy Artfire customers.

Made a purchase from a so called reputable seller with many items at just below (reasonably) or with free shipping and they cover taxes. I got four fairly timed emails from them with updates on shipping, they were from what seemed to be an out the the normal shipping address with very slow tracking (the shipping company is Ship24 out of china) which finally gave a confirmed delivery to a P. O. Box in Honolulu, Hawaii. I would advise not to use ArtFire for online purchases and I apologize to the legitimate companies that may be on there.

Ordered a leather messenger bag for school from the seller "Genuine Products.com" through Artfire.com. My credit card was charged. While waiting for my item to arrive, I tried to access my order through the sellers website and they completely fell off the face of the earth. Absolutely no way to get a hold of them. Emailed Artfire to inquire and did not get a response. Now I am over $100 in the hole and still have no bag. Very upsetting. If anyone has any contact info for this seller, I have a baseball bat with their name on it. What a scam.