Art.com

First I received a gift certificate for my birthday to buy a piece of art for my house. I am having a house warming party and was able to purchase a piece for my entranceway, so I thought... it took me almost two hours of my time to place the order. There was a glitch in their site and so I had to go through the "chat" to speak to an employee to have them place it for me. Cool, done! It will be here by the party.
NOPE... it finally comes and it's the wrong thing! So I call customer service over 30 minutes on the phone so far. The correct piece I wanted is no longer in stock so there is nothing they can do for me. They were rude, unapologetic, and had no resolution to fix the problem. What a POORLY RAN business. Now I am left with a piece of art I didn't want and a gift card I refuse to use! $#*!kkkk this place. & the people who run it.

Opened an account, then tried to change some details in my profile. My password allows me to log in, but when I try to get to my customer profile or manage my account, my browser says it can't open the page. Tried different browsers with the same result. Then I contacted customer support, and was eventually told that they could not get it to work either. They said that they would forward the problem to tech support and I should wait 72 business hours. They said that they would not contact me, but that I should try to get into my account after 72 hours. After this problem and reading other bad reviews, I decided to close my account and not do business with Art.com. But I can't get to my customer profile, to close my account. This is bad. I recommend you don't open an account, and stay away from this company, and it's buggy website.

I make an order with some light. On website, the price on the site and final order was $0, and they charged me for $49 after shipped. No customer service reached out and alerted me the price difference. When I asked to return the item, they replied and said it is unreturnable. This company is a scam.

I ordered a canvas painting on April 24,2022. I still have not received my order. Production issues they say. Don't have the print for production. But it's still on the website. PLEASE don't order from these people.

I ordered the famous picture of the dogs playing poker with a "nice frame" for around $100 and a terrible print arrived that looks like it came out of an old Xerox machine and the matte borders inside the frame were completely lopsided to one side. I complained and they offered to replace it with a new one and to just "keep the bad one or give it away" since it's obviously worthless. The new one they shipped was also lopsided but not quite as bad. A TOTAL ripoff IMO. Would NEVER order from them again.

I don't know what happened to this company. They have old reviews that are good but I should have read the recent ones before placing my order. My framed print was a no-show and when I reached out to them they said it would be at least 3 days before they could determine what happened and that it was likely discontinued. I don't know why they had to wait for me to contact them to tell me this. I would have ordered something else. Then I read all the poor quality reviews and simply canceled my order. I am not willing to spend almost $1k on a bad print.

Avoid this useless website. They took me money and did not send the package

Things got worse when I contacted their customer service
1st Customer service agent was appalingly useless and lied to me. He said I would receive an email confirmation that I never got. The second one kept telling me to wait and took ages to finally tell me that he had no clue where the package was. Both told me that I would be reimbursed for the order that has not arrived yet. The Third one told me I had to wait even longer (20 days after the expected delivery date) before I could complain and ask for my money back.

I am still waiting for both the order and the refund... AVOID

I spent over $197 for a picture that arrived with a misaligned frame, with damage to the frame, and with a damaged picture. Went into the trash. I made an expensive mistake buying from Art.com.

In April, I ordered 3 complimentary prints with non glare glass. One print came, with 2 being backordered. When the other two finally came, they did not have non glare glass. Art.com said they would resend the two framed incorrectly. A week later they email and say they can no longer get the prints and therefore can not fulfill the order. So I had to return the one that was framed correctly.

Now, I have order three different complimentary prints. Received one, and the other two are backordered. Yesterday was told the backordered would ship on 6/4 or 6/5. Today I am being told they won't ship until 6/13. Who wants to take a bet they will come in wrong?

This company needs to stop selling what they cannot deliver!

I ordered 2 Mondrian prints, each was supposed to be framed in a Metropolitan frame. One came in the correct frame and the other didn't, even though the packing slip said it was.

Short version is, I had to provide a picture of the print in the wrong frame and tell them whether I wanted a replacement or refund. I chose a replacement since they were to be a grouping (and the red trim in the frame complemented the colors in the prints so well), and then got an email saying that they were out of stock on "certain components of the item" and couldn't guarantee shipment for another week, and to let them know whether I wanted to wait or cancel. I chose to wait.

We'll see what happens next.

My advice is, if you're ordering multiple items, don't assume they'll all be what you want, or that you'll get a replacement very soon when they aren't.

Bought three photo prints. They are printed on VERY thin paper that makes framing difficult. Even the resolution is not good. Buy elsewhere -- try FineArtAmerica site for example.

I ordered 2 canvas pictures there were supposedly left by Fedex on my front door (no signature required). When I got back home after Christmas break, they weren't there. I called Art.com and let them know the situation and they expedited 2 new pictures out right away. I couldn't be happier and feel they're a standup company that went the extra mile for me. Highly recommend!

I ordered about $700 worth of framed artwork (8 items). Five of them were in the same frame to be hung as a grouping. One of the frames on these five items came with significant damage. It took me five emails and 3 phone calls to get them to agree to replace it after I sent them a picture of the damage. Then I received another email saying the print was no longer available and therefore they were issuing a refund. Problem with this is that the print wasn't damaged, the frame was. They were unwilling to let me send it to them and have them reframe it or to send framing materials so I could, at my own expense, have it framed locally. So now my plans to hang these five items in a grouping all with the same frames cannot be achieved. They could have been helpful, but I guess they are not that kind of business. Will not purchase from them again.

I ordered and paid for non glare glass for my print. It came with acrylic not sure what grade. Quality of print is not that of the giclee process.
Lastly the package came with bugs in it. I found two of them hopefully there are not more in my home.
I read other horrible reviews AFTER I placed my art.com order but. The print I bought is hard to find and I was holding hope that reviews were wrong.
It is hung in my house. Not worth the trouble to try to return. But WON'T USE THIS SITE AGAIN.

I ordered a piece of art on April 17 and paid the shipping to get it to me in a week as I was moving out of state. I did not receive any notification that the piece broke and would need to be reshipped delaying when I would receive it. When I called, they said it would ship immediately and still make my deadline... it didn't. I moved and called again and her only solution was to cancel my order and re-order it at full cost (I had previously used a coupon). After5 6 weeks and nearly 10 attempts at trying to resolve the issue with the same answer being, "it will ship in 24 hours", it never shipped. When asked for a full refund on June 1, Martin said that was not possible... I asked to speak to a supervisor and finally got a brief email stating they would refund me in 5-7 business days... no apology, nothing!

I would suggest other companies such as minted, desenio, etc. This was the worst experience I've encountered with any company.