I find it appalling how Aritzia continues to employ racist staff members that lack common sense. I used to work at one of the locations, and heard the girls on multiple occasions, talk down on the customers and make racist remarks about them behind their backs (not to mention bully staff members of colour).
Although I do acknowledge them for firing one of the managers for her racist remarks and for gaslighting a former employee on social media during the beginning of the BLM movement back in March, they happen to sweep the other cases under the rug. In fact even with this particular manager, I had talked to other managers about her treatment of staff members of colour, and every person I had spoke to had ignored it (since they weren't on the receiving end of the hateful treatment).
The worst girl I had worked with was always rude to the three Asian girls working there, and made subtle racist comments like "oh, I'm helping that customer with the thin eyes," or dealt with customers who were not fluent in English with little respect. I don't understand why Aritzia keeps on employing people like this, and they need to make better choices.

I love getting my TNA hoodies from here. The quality is so good. I always wait until the items go on sale to buy unless it's something I absolutely want.

I ordered a body suit in White and received a product that was stained. In the crotch area, looked like a period stain that someone had tried to wash out. And their exchange policy for something like this was terrible. I had to re-order the item and repay, while I sent back the dirty item and wait for my refund. So basically, I had to pay twice for this one item, and wait to get my money back for the original. What if I was someone who couldn't afford to buy this item twice and wait for a refund?
If the reason for my return / exchange was MY choice (it didn't fit or I didn't like it) then I wouldn't complain about the way this was done, but the item that was shipped to me was dirty and clearly worn by another person. It's unsanitary. They should have shipped me the new item without me having to re-buy it, and I would return the dirty one I received. The reason for my return / exchange was because of THIER product and lack of quality control. I won't be purchasing online from here again. If ever, I'll wait to shop in store so I can actually see what I'm buying. The fact that this item ever left their warehouse is disgusting.

Tried to cancel my order within an hour (at 5:00AM) and they said they only accept cancelations within 30 mins, even though they haven't even accepted the funds yet or processed the order (the purchase is still pending on PayPal, too) What bothers me the most is that I'll now have to pay for postage to return an item that wasn't correctly shown on the website (I learned there was an unattractive colour inside the blazer from the reviews) and I can't even get it refunded to my credit card, only PayPal, so I won't be able to lift the debt off my credit card and I won't be able to spend that money unless I buy something online through PayPal. Ew, I don't want to shop here again. Also, their sales associates are extremely annoying and commission-hungry, they won't leave you alone in store so it's a nightmare for shy people.

My order was automatically made to the ship to the wrong address while using Apple Pay, didnt have a chance to type it in was just automatic. I contacted them literally 2 minutes after I ordered and they said the order was "locked" and I couldn't make changes! Literally it states that you can cancel within 30 minutes.( I was originally going to try to just change the address but they wouldn't, so now I'm over it cancel it!) I tried contacting the company a few hours after and they said they couldn't help me because I was outside of the 30 minute window. I contacted them in the 30 minute window originally, and they wouldn't help! People can only do so much!

They now tell me I can return for a full refund, well that's great…. But its not going to be shipped to the right address so how am I supposed to return it! This is so inconsiderate.

On top of that I was going to purchase the jacket in the store today but I couldnt go to a rack of clothing without a sales associate coming up to me. I decided to order online to have a better shopping experience. I had a mask on, aka a social cue to give a person some space. This company needs to do better. They charge a lot for their clothing so its not just nickels and dimes for people that are left in the customer service nightmare.

Ordered something and it didn't ship for 2 weeks so i called and they said it would ship in 2 days and i called a week later and it still hadn't shipped and they finally said A MONTH AFTER I ORDERED to cancel the order and order again and i got no sort of refund or discount. Bad customer service.

I ordered a sale item online. I had no idea that if you return a sale item that all you can get is a store credit. I returned the item and hadn't heard anything for weeks so I called to check on the status. They said they received my return and had emailed me an online credit. I didn't understand why, but was told that they can't credit your original payment on sale items. Fine, even though I wanted my money back I would have accepted the credit but I had not received it. I verified my email address, spelling it out for them and they said that it was correct and I should have the credit. They say they will resend it. I never got it, and called 3 more times over the next few weeks. Finally when I said I'm done and I just want my money back she verifies that they have the correct email address, which they do not. They were spelling my name wrong the whole time even though my name was correct for billing and shipping. I finally received my store credit but I'm not ever going to use it because of my unhappiness with this whole experience, I still want my money back.

I bought a bunch of clothes online and some fit and some didn't. I packaged up the stuff that didn't fit to return it and then came to find out that the return label was only support by fedex (no fed ex Depot in my small town) so I drove out of town to drop it off, only to find out its slightly after the return policy deadline. I emailed them and explained there was no store in my town, no fed ex Depot, as well as the stores are closed due to the COVID pandemic! And the lady's answer was "sorry but we cannot process your return" like it's hundreds of dollars in clothes that don't fit/I don't like on my body and still have the tags on it and I'm stuck with all of it? You only have 14 days to return, yet it took 8 of the 14 to even ship to me. PATHETIC CUSTOMER SERVICE. They don't care about their customers... they're just there to price gauge you and then turn the other cheek when something isn't right.

Don't shop here, go somewhere else that actually cares about it's customers! I would give it a zero star if I could.

Got a gift card from my husband for my birthday. I tried to order a couple of things - anything for that matter, in my size (Small typically, though it's a gamble since their styles can be very inconsistent), and pretty much every item was backordered until late fall/winter (which is when people typically buy WINTER clothes). Service staff are unhelpful and have blamed their supply chain issues on COVID and 'these challenging times' (utter parp as I've ordered plenty during all of this with almost no issue, except for an extra day or 2 of shipping time - no biggie). Gift cards are nonrefundable, which is something I vehemently encourage them to reconsider with all of the aforementioned issues they seem to not be able to address. It has become an increasingly time-sucking activity to try to shop with Aritzia. Once I try and find something to spend what was supposed to be a nice gift, but that ended up being a lesson in frustration, I will not shop with them again. Their prices are not competitive enough to warrant such shoddy service and business practices.

My general impression of aritzia is good. The website was easy to use and they had detailed measurements of each item, and they seem to be inclusive on sizing. The pricing makes sense for most pieces of clothing and if you sign up for an account you also get free shipping.
Unfortunately though I do see a lot of independent brands on the website, I see no indication of whether or not the items were made sustainably, so I can only trust with what aritzia promises on that front.

As for the quality and shipping, it took about 2 weeks for this item to arrive due to its limited stock. I assume this is because the clothes come from independent sellers, so they don't mass produce them.

The sweater vest I ordered has received some hype on tiktok alongside with their new tennis skirts. Looking at the sweater vest without it on me, it's beautiful and looks accurate to photos. It's also very soft, so no complaints with quality. The size technically is the right size as well. However, I was disappointed to find out that the vest looks very awkward on me, and quite frankly, I feel like I could find something like this at a thrift store. $98 for a single sweater vest does feel excessive. The sweater vest looked more loose at the bottom on the model, which is what I was going for, but the elastic on the hem ruins it and makes it look bad on me. I don't think it's worth the price and I'm a little sad that it looks different on me than on the model.

All in all, I did still have a mostly positive experience shopping with aritzia. I'm a little worried about how the clothes would look on me in comparison to the models in the future, but the free shipping is nice.

I wanna tell you about my experience. It all started back Jan 17,2020. The only thing that was done correctly in store was ordering the item and size I wanted which was a super ruff puff for my dog. Ordered in 2 small (1 black & 1 blue) and got sent 2 wrong sizes. I got 2 mediums instead (1 fromCalgary & 1 from Victoria) item came in and got a call saying they sent in the wrong item. Before I even did a refund at the store, it was put out for sale on the sales floor. When I said I want to buy it to try it out even though it was larger I went back and did a refund. I got them to order me in another 2 small. Again they sent me 2 incorrect ones again in medium. Came in from 2 different places again. Again had to go back to do a return and as I was getting a refund, they are stocking out 4 new small sized black one and of course I'm gonna buy it for my dog. Got it home and now it's too small for him. Went back to refund it maybe 2 days later and got my refund and I was trying to refund my blue one which has not arrived so I was denied my refund until it comes in. Getting mad and frustrated and I wanted my money back. So on Friday Feb 7 I went to online chat to see where my package was and they said it was received on Thursday Feb 6. No one called to even let me know it was there. All in all this whole ordeal took 21 days, 7 visits to the store to finally get my money back and nothing to show for this. I DO NOT RECCOMEND YOU TO ORDER ONLINE. What w waste of time.

Never got my tires got a puzzle instead triad Wrighting them and they blocked me don't waste your money

BUYER BEWARE! This company has beautiful clothing and the quality is great! I won't take that away from them. Their return and sales policies are AWEFUL! Just know that their clothes are expensive and hardly ever on sale. If so buy a full priced item, you can only get your money back within 10 days of purchase. If you buy an item on sale, even if it's $1 off, you will NOT get your money back on a return, you'll only get a gift card. If you order online, it's not of the sales receipt. This is not clear ANYWHERE! If you purchase items during the Christmas holidays, always say "This is a GIFT", so that gift item is marked on the receipt (non sales items only). If it doesn't say GIFT ITEM, you can't return for cash after 10 days. If it says GIFT ITEM, you'll have until early Jan to return (this year it was 1/10/22). They say NOTHING about this when you ring up clothes in person and I'm not sure at all how this is done online. These sales practices are very underhanded and deceitful to the customers and they DON'T care. I put a claim into BBB.org and they just responded with BS. It felt like an auto response. You'll get no justice there nor will you get heard.

This girl on TikTok was fat shamed by an employee who told her the bralette wouldn't fit her (how the f she know her size?!?!? The audacity and fatphobia) and freaking TOOK THE BRALETTE AWAY FROM HER. Never shop here until they address it.

I usually never take the time to write a bad review for a product; however, I was so disappointed by the way this company's customer service that I decided to this time.

On Wednesday, August 24th, a package worth $296 was supposedly delivered to my home (one day before the estimated delivery window closed). I received no delivery confirmation from Aritzia, so I waited until the end of the estimated delivery window before checking the tracking number on FedEx. I was surprised that the package was marked as delivered and contacted both FedEx and the company. I never heard back from FedEx and Aritzia took days to reply, saying that they would launch an investigation. By that time, it was too late to file a missing package claim through my credit card. Another few days later, they replied with a blurry photo of a nondescript package taken by FedEx. In the years I've lived at my residence, we have NEVER had any package stolen of the hundreds we've had delivered — I'm still attempting to see if any neighbors have footage of what happened to the package... What was TRULY disappointing was the way Aritzia's customer service team responded in light of the situation — when I wrote them asking how to proceed, they responded (days later) saying that they would offer no refund or replacement, and followed with this:

"Our goal is to provide world-class service and seamless order experiences. In an effort to deliver on this, we will no longer be able to ship online or boutique orders to you. We very much welcome you to continue shopping in our boutiques and hope to see you there soon."

So not only did their customer service team take forever to reply (which caused me to miss out on other opportunities to potentially be refunded for the still-missing package), but they not-so-subtly accused me of theft right off the bat. It was my first time shopping there, and I can say without a doubt that it will be my last.