• VineyardVines

VineyardVines

Overview

VineyardVines has a rating of 2.67 stars from 3 reviews, indicating that most customers are generally dissatisfied with their purchases. VineyardVines ranks 235th among Clothing Other sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
See all photos
How would you rate VineyardVines?
Top Positive Review

“Love”

caitlin s.
8/8/15

The best preppy place most of my sweatshirts are from there and they keep u very warm love it keep it up

Top Critical Review

“Most unprofessional and False site”

Tammy A.
8/19/21

I had only shopped on this site once and it was the worst. I made a complete purchase and checked out and they sent me an invoice and I printed it out and they even took the payment method I had chosen for my payment and for 3 days I had not heard from them and I contacted them asking why they had not sent me anything that stated it Shipped and they sent me an email saying it was cancelled and not available, but when I went back online the exact Top was still online for sale. I then sent them another email explaining this to them and left a review of what they had done. I then received an advertisement from them with the very same top showing for sale with the words You would look good in this. Although the advertisement was false, claiming that I could go in and purchase this item that I had already purchased 7 days before that was cancelled. So I went back on and it was still there and the order information was still in my account as placed and being processed. Nothing at all saying this item has been cancelled. A very poor quality Website. Maybe they didn't like my choice of payment method or something wasn't right. I have complained a lot and they still don't send me anything explaining why. They are false advertising a product that they refuse to sell to me.

Reviews (3)

Rating

Timeframe

Other

Thumbnail of user caitlins10
12 reviews
3 helpful votes
August 8th, 2015

The best preppy place most of my sweatshirts are from there and they keep u very warm love it keep it up

Thumbnail of user pamelac26
4 reviews
17 helpful votes
December 19th, 2017

On December 6,2017, I placed an order from this company. 4 days later on December 10, I received an email with a 25% off coupon on the item I ordered. This item had not shipped or arrived yet. On December 11, I called VV andI waited on hold while loud, repetitive music played for over 30 minutes. Since I have a JOB, I could not wait any further. I then sent an email on that same day to request the refund. On December 18 I still had not received an email response from the company. I called VV again on the 18th, and after another 30+ minute hold time, I was disconnected. On December 19, I called again with another 30+ minute hold time and AGAIN, my call was dropped. I am astounded at the lack of service this company has shown. The prices they charge are outrageous and you'd think they'd treat their customers better than this. They should be embarrassed. DO NOT PURCHASE FROM HERE! I will continue to call and email until I receive a response. I will NEVER EVER EVER shop here again. FAILURE.

Thumbnail of user tammya316
6 reviews
8 helpful votes
August 19th, 2021
Verified purchase

I had only shopped on this site once and it was the worst. I made a complete purchase and checked out and they sent me an invoice and I printed it out and they even took the payment method I had chosen for my payment and for 3 days I had not heard from them and I contacted them asking why they had not sent me anything that stated it Shipped and they sent me an email saying it was cancelled and not available, but when I went back online the exact Top was still online for sale. I then sent them another email explaining this to them and left a review of what they had done. I then received an advertisement from them with the very same top showing for sale with the words You would look good in this. Although the advertisement was false, claiming that I could go in and purchase this item that I had already purchased 7 days before that was cancelled. So I went back on and it was still there and the order information was still in my account as placed and being processed. Nothing at all saying this item has been cancelled. A very poor quality Website. Maybe they didn't like my choice of payment method or something wasn't right. I have complained a lot and they still don't send me anything explaining why. They are false advertising a product that they refuse to sell to me.

Tip for consumers:
Always be careful to check if the item you want is available before purchasing. I checked and it was available until I had already paid for and purchased the item

Products used:
No product. They cancelled it without any explanation except that it was not available after the purchase was already made 7 days before they cancelled the item. They said they did not charge me and they did charge my payment method that I chose for my payment. They then just said sorry and sent a coupon for 25%off. However the item was still available when I went back online to check and even asked me to type in my address and it said it was available for shipping at my address. I was charged and I received a refund only after I checked the payment method I used to pay. My bank had the charge and the refund. Then this same company sent an advertisement in my email inbox with this very same top saying I would probably look cute in it come and check this out! False claims of the item they refused me to purchase

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Shop Vineyard Vines! Preppy men? ۪s clothing, women? ۪s clothing, signature men? ۪s silk ties, kids clothes. Designer sport shirts, women and men? ۪s polos and knits.

Company Representative

Thumbnail of user colleenb625
Colleen B.

How do I know I can trust these reviews about VineyardVines?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about VineyardVines?