I like this store a lot, my fav item is the little puffs I have 4 already and I'm just about to order 6 more! I'm so excited! YASSSSS

DO NOT PURCHASE anything from aritzia.com - IF YOU decide to shop at Aritzia.com PLEASE PROTECT YOURSELF and TAKE an UNBOXING video to AVOID being WRONGLY ACCUSED and BLACKLISTED.

I recently made a purchase and one of the items was missing. When I called Aritzia concierge they said after internal review they will NOT give me a refund or send me the missing item (Cacoon coat) because the item was scanned and left the warehouse. I gathered evidence such as the box (11" x13") my other item came in and explained to them it's physically impossible to fit a wool coat inside yet they still would NOT send me the jacket or give me a refund. Instead they advised me to contact my bank so I could submit a claim (probably hoping the bank would just swallow the charges and the employee stealing at their distribution centre will continue to get away with STEALING from Aritzia customers.) After WEEKS of back and forth emails and calls they finally agreed to refund me the money since the JACKET WAS NO LONGER IN STOCK. LINDSAY the Client Experience Manager at Aritzia Concierge proceeded to tell me that they will NO LONGER BE SHIPPING STUFF TO ME and I CAN NO LONGER SHOP WITH THEM as if I am the criminal ripping them off?!? The root cause is in their distribution centre not their customer.

Imagine that "hey sorry since the coat is now out of stock we can no longer send you the item. In addition you will never be able to buy the coat in another color because after internal review we will no longer ship anything to you. How about Internal review your own internal department and distribution centre. Certainly sounds like the INTERNAL TEAMS are conspiring to steal from Aritzia on the expense of innocent customers.

I have attached photos of the box with the pants I ordered as well as an old cropped wool jacket to prove a regular wool jacket could not fit into this box.

Aritzia is a Canadian clothing company that sells its own brands as well as other ones. They recently opened physical locations in the US. I was on the hunt for non synthetic scarves that weren't too stuffy (and though Nordstrom is a good resource, they have a certain style that I wanted to deviate from). I liked that Aritzia's wilfred brand has a lot of thick, sturdy wool scarves that I was used to (as a true Canadian). So I ordered three scarves that were on sale and waited excitedly for my items to arrive - until I noticed in their confusing shipping/returns policy that ON SALE ITEMS are final! This was after the time within which their customer service operates to cancel the order. I frantically email them and get an auto reply that due to a high volume of sales replies may take longer than their usual time period. So I call them up the next day and to my relief, the SA sympathizes with me and tells me to call back once the items arrive and quote her name saying that I am allowed a one time courtesy return. When my stuff arrives, I decide to return part of the order and I call back asking for the same SA. Someone else answers and tells me she's away but processes my return to my relief though s/he sounded slightly reluctant. I pack my return but forget to put the invoice in, because I wanted to remind myself that I had to keep track of whether or not funds were returned so I called again and they assured me it was fine. Everything turned out fine, but please read their shipping and returns policy! Currently, returns are only allowed as STORE CREDIT and within 14 days. They offer a free shipping above $50, but otherwise it's $8 and returns will cost you an $8 deduction with possibly a deduction on initial shipment costs (aka $16 if I read that right). I find all of this too annoying to deal with since I don't live near a location (though I don't recall if you can return online orders in store) so unless you're exactly sure what you want or you love something they carry, read everything carefully!

Returs and exchanges are a nightmare and require multiple phone calls and emails. Do not recommend. Save your time and shop elsewhere

Over the years, I have purchased hundreds of articles of clothing from Aritzia for my daughter because they have fashionable clothes in small/petit sizes. Their customer services are absolutely horrible for a Canadian company. I bought a shirt for my daughter from one of their American store in Los-Angeles California, where I asked if I could do a size exchange or return the shirt in Canada, to which they said yes. Upon my return to Canada, I noticed that there was a snag on the sleeve, so I went to one of their stores to exchange it and was unable to do so because all the same shirts had some snags or some damage in the fabric somewhere, so I had nothing better with which to exchange the shirt. I was going to exchange it for something else, but they refused to count for value in American dollars which I initially paid in California. I asked the manager to consider that I had paid the amount in American dollars and was then told that they don't have American/Canadian exchange (even though I purchased the shirt under a Canadian Aritzia account in California without any problems) and they don't have any policy for my situation. I talked to their head office and was told that their American branch has nothing to do with the Canadian branches and was told my only chance to exchange the shirt was to go to united states to return the shirt. Previously I had other issues with returning other items to Aritzia, but I continued to shop from there because my daughter likes their styles, meaning that Aritzia is taking advantage of their young targeted audience by not offering proper customer service to a generation that is likely to sit down and take the abuse, rather than fighting back and getting what they deserve. They have a return policy of only ten days, which is an outlier amongst Canadian companies. In ten days, a product likely won't be delivered if purchased online, so the return period is lost before the product even reaches its buyer. I'm leaving this review in hopes of spreading awareness of Aritzias poor customer service and the impossibility to return products to Aritzia.

I have bought a dress from Artizia -: Sunday Best:, and i was very disappointed with quality of fabric- it wrinkles very badly.

I wanted a jacket I saw in store but it was missing the belt so the sales associate offered to order me one into the store and that it would take about 5-7days. I got the e-mail that the jacket had arrived, just in time for the wedding I was hoping to wear it at! BUT it was the wrong size... The sales associate apologized and said she could order it again but it would be another 5-7 days. It was cutting it close but I agreed. After 7 business days I had not received an e-mail so I just went into the store to check on the whereabouts my purchase was. The sale associate was rude and condescending towards me, saying it was going to be 7-10 days because it was coming from Toronto. I went back again after 10 days and still no e-mail and still no jacket. At this time I e-mailed the Costumer Care and explained the situation. I got a quick response back and I gave them my order number but then no response. I e-mailed Costumer Care again 5 days later and got a new worker on my case. She could not locate my purchase in transit... She then refunded me the jacket so that I could REBUY the jacket through her. This has been a month long ordeal and I still have to pay full price for the product? She cancels my previous order and says I'll have to wait 2 business days for the shipping. After our conversation I get a confirmation e-mail that my jacket has arrived in store. I go to the store to see if I can get the jacket in my hands day of and the sale associate says, "No sorry, I got a call through Costumer Care that you were refunded and you need to work with them now". I'm so pissed. This has been the worst experience I have ever had with Aritizia and I will not be shopping with them in future. After a situation like this I should be receiving a full refund and the original product I had TRIED to buy. Horrible costumer service.

I've been buying from Aritzia almost exclusively the past years. I'm not only an avid customer, I've promoted their clothes and brand to everyone I know, bought gifts to my family from Aritzia, offered suggestions to improve some of the functions online,... But since winter 2020, I have had three different garment failures following their purchase.

One was a long sleeve top I wore a few times but the stitches became undone without reason or pulling out mistreatment from my side.

One was a very expensive high quality wool sweater that shrunk so abusively that I cannot believe the reviews online saying they love it... I washed it by hand very carefully but the staff accused me of not following proper washing instructions. I could barely wear the thing anymore because it shrunk so badly and they assume I have put 120$ in the washer and hung it by laziness, which I find insulting. They added that it needed to not be agitated and other details that don't even appear on the website for care instructions, which, knowing how badly it needed not to be moved in the water at all, I would have followed to the letter if they had bothered saying so before.

The other was another wool sweater I bought which fit amazingly until I washed it... Same story. Washed by hand, hung flat, and yet even the sleeves were too short after that.

They agreed to a one time exchange of the sweater into a bigger size, but after that told me that my other sweater and issues must have been my fault. Given how much I loved this company and supported them, I feel slighted... an employee at the store assumed the same thing when I mentioned to them the shrinkage, and another one who initially answered my email as well... Despite telling them exactly how I washed the sweater.

I have had only a good experience with them before that. Some clothes were not as great as I expected, yeah, some piling, some things getting old and thin fast after a few washes, but most of all good price, great quality, very nice service.

Today though... I think I am done with them. It's a bit sad to say that after the answer of one employee, but if that's their policy when it comes to issues after spending over 400$ on 3 items, they exchange one and tell me to figure out the other half of that purchase for myself... I don't know. I feel like my value as a customer isn't being fully seen.

On top of that, those washing i ssues don't seem to be mine alone but they ignore it. I wrote my reviews expecting nothing, then they stepped in to ask me photos and what was wrong, only to tell me in the end it's my fault. My reviews were not published because they were too negative I assume, but given the warnings they hold for other people, I don't think that it's fair. Especially when it comes to garments that they won't replace, offer compensation for, or at the very least modify their washing instructions to specify the details they only bothered to tell me once it was too late.

I buy a lot online and clothes are some of the hardest things to get right... I try to read as many reviews as possible to avoid having to do returns. I placed an order on aritzia.com in April for several items, one of which was an Adler thermal. It was so wide it looked steched to the gilds and was very unflattering. This was during the time their whole site was on sale 20% off. Turns out every single item returned during that promotion was only eligible for store credit because everything was considered "sale price." This is their policy for anything marked down, be it temporarily or clearance. I felt tricked by their 20% promo, seeing how you have to click on another page and read their fine print to find this out. The promo ended in May and as I suspected, the Adler thermal went back to regular price. Had it been clearance I'd have been more understanding, but since their excuse for not giving me my money back was that it was a "sale item" and yet they marked it back up to regular price within a week, it all felt slimey and wrong. We're talking about a promo where for almost an month straight every single order would only be eligible for store credit on returns. I take that as incredibly opportunistic of the company. Every other place I buy clothes from in this price range gives refunds in original form of payment, no questions asked, within a reasonable time frame of course.

Fast forward and I have this $35 e gift card to Aritzia which I have no desire to use. But I have a beach trip coming up and decided I'd look for some accessory or something I can't mess up and then wipe my hands of them. I ordered a floral scarf, using almost the whole amount on the gift card. When I received it there were two small holes in the knit and now I'm wondering... Do I keep this obviously damaged item or do I go through the hassle of returning for another e gift card when I just want to be done with them already? I think I just answered my own question. Oh, and getting a response back from customer service via email regarding my first return took 11 days and I had to nudge them (meaning, I literally had to email them again saying like, "hey, what's up? Did you get my last email) for a response. When they did get back to me, no apologies for any inconvenience or assuring me they would take care of it... Just a simple," yes, we received your return request and we will be sending you an e gift card."

I do not like this company. They're problematic. They are always out of stock in the few items I was interested in and when they do restock they sell out incredibly fast. It's just not worth the hassle knowing all that I know now. I'll stick with my other favorite places who actually value their customers.

J'ai commandé 2 chandails en cashmere et ils sont tout simplement parfaits! Belle qualité de vêtement, livraison hyper rapide, rien de négatif à mentionner. Je n'ai pas eu de retour à faire, je ne peux donc parler de cet aspect. Un peu cher mais c'est le prix à payer pour cette belle qualité. A noter que le gris est un peu teinté lilas. Cela me convient mais ne conviendrait peut-être pas à toutes.

Ils ont bloqué mon adresse après que je n'ai pas reçu un colis. Sois disant pour ne plus que ca arrive. LOL je ne peux plus commander et me faire livrer chez moi. Super le service client, hyper pro et aidant LOL.