I'm so glad that Aritzia got into the winter puffer business! As someone who's always been spending upward of $1000 on a winter jacket, the superpuffs are such good value! They keep me so warm and they feel really light and moveable on the body, not the mention the color and fabric selection *chef's kiss* I own 3 puffers from them now. 4 puffers if you could the none-superpuff line. Only see myself getting more.

THEY simply do not know how to ship internationally. Revolve does a much better job. My order was placed at the end of june, the estimated delivery date is july 13th, and now we are sitting at august the 3rd, the customer service just told me that they are still "waiting on the external delivery team to respond and will then investigate on the order". Just give my money back. Failed your customers, good luck with your ecommerce department.

I purchased a TNA Parka online. After wearing the coat for a few months I was noticing my expensive leggings were all frayed. I couldn't figure out how my leggings were all of a sudden being ruined. I later realized it was the inner patch of the jacket. Something inside the material was rubbing on my pants and wrecking them. First I tried to patch the area up with tape as you can see in the picture those are the ripped off tape marks. When that didn't work I contacted customer care and they told me it was wear and tear and take it to a tailor. Wow! Wear and tear inside my jacket in the material? That makes no sense. So now I have 2 very expensive leggings ruined and a very expensive parka I can no longer wear. What a huge disappointment! I urge you to think twice before buying something from Aritzia.

We purchased some items online and were given a delivery date within 5 business days of the purchase. It's been 13 business days, and we have not received our full order. We emailed customer service and were told that they were "sorry" that we didn't understand that there was a 24-48 hour processing time. When we asked whether we were supposed to add this to the delivery date provided by the aritzia order page, radio silence. Today, 13 business days later, we called and were told that aritzia would "try" to get information from fedex and let us know by the end of the day what was happening with our order. Again, nothing. We will not be shopping there again and will makesure we let our friends and family know about our experience: inept customer "service" reps and poor management of expectations. For the price of our order, we expected a bare minimum of service and reliability - we did not get it.

I tried for 2 months to retrieve an order online for a coat that I ordered.
The first order was delayed and I missed the package and already left the country by the time it arrived. They claimed they couldn't do anything which is just false. The package ended up getting sent back after all. I had to dispute the charge with my credit card company because they were so unhelpful.
I tried ordering another coat and the order got canceled twice, without any notification.
In the end, I never got what I paid for and spent hours trying to solve it between them and my credit card company. Awful customer experience, if they don't change their ways, no one should try ordering anything from them online. They really just don't care about giving good service. So disappointing..

I had bought a $200 parka around 2 or 3 years back and its zipper broke and when I contacted them, they said it may have broken due to wear and tear! If there's one thing that shouldn't go bad in a coat, its the zipper. I told them that the parka is in perfect condition but obviously the company doesnot care for its customers.
I have coats from 10 -12 years from other brands where the down has completely withered but zipper is intact. Really disappointed with service. Definitely NEVER buying another product from them.

If I can give a review of no star, I would like to do so. Sale items are not allow to refund, which sale items still expensive. Both customer service and retail told me that no return after the tag is off. Wait! It is only a jacket, no return even I bring at the price tag with reciept... I can return all the open product from all big retail store as long as I have a reciept with me. Jacket with tags off means used, so all the clothes putting out can be consider used as all have been tried by customers, right? I am pretty sure they can send it back to re-tag it.

A company that loves their way of doing customer service more thank actually doing customer service. They get off to their own ideologies and have blind faith in their own culture. They are in love with their own customers service modules instead of actually helping customers. They make money not because of their customers service but despite it. They have good marketing and are the only contenders in their niche. That's why the do well. The customer service training presented by Pippa is outdated and ridiculous as I don't believe she has worked in a store since the 90s. However every manager believes they are gonna be the next Pippa. So the follow along blindly lie to staff and bully ppl.

I discovered this store today and found many items i loved. I usually buy all the clothes i like and try them on at home again to make sure my boyfriend likes them too. When i get to the cash, they say that the sale is final because it is on special, when literally all the clothes in their store are on special of 8-10$. This store is dishonest, if they want to sell something 90$, they upprice it to 98$ so they can "discount" it at 90$. I am very bitter about my experience and will not be returning there unless they change their in-store return policy, especially since online we can return stuff.

I placed an order that never arrived. I called and was promised a refund. They credited me only 50% of the amount. When I called again, The very nice lady said that she saw I was only credited 50% and she had to refer it to another "team." Never received my refund. Must have been the fraud "team"

I am appalled at Aritzias customer service. I ordered something on a VIP sale and it was $100 cheaper within 24 hours, and they won't do a price adjustment! And to ad salt to the wound, they won't let me return the thing I bought! Disgusted. Do not shop here

Hello. I have returned my order to this company and the track number says delivered to this company and signed by this company. But the company says they haven't received anything. I used their return label.
Already start the dispute with my bank against this company.