HILLARY V.

Complaint I sent to the bank: Hello, you did a hard check on my credit card. I was not applying for a credit card. Only overdraft protection for my account which you advertised as easy and simple. Had there been a warning about a hard credit check from the very beginning I would have declined. Contact trans union and have this removed from my score. I sent another message and was told my request was too invasive and my case was closed. Excuse me? Please do your job. You basically are saying oh it's too complicated so too bad for you. Not acceptable

A company that loves their way of doing customer service more thank actually doing customer service. They get off to their own ideologies and have blind faith in their own culture. They are in love with their own customers service modules instead of actually helping customers. They make money not because of their customers service but despite it. They have good marketing and are the only contenders in their niche. That's why the do well. The customer service training presented by Pippa is outdated and ridiculous as I don't believe she has worked in a store since the 90s. However every manager believes they are gonna be the next Pippa. So the follow along blindly lie to staff and bully ppl.