So disappointed. I have shopped in their stores since they opened. I now buy 80% of my clothes online. I have done one order with Aritzia because I couldn't find the items I wanted in store.

Slowest delivery ever - and I live in a big city! Worst returns service ever. Still no credit or refund. I genuinely wanted to use the credit I was getting towards another item. Had to email them and they said that it's being processed. Another 5 days later check my credit card, nothing. Then receive an automated email about packaging my return for one of TWO items which were already sent back weeks ago?! And no email from a customer service rep.
If I ever get my refund I'm not doing another order. Ever.

I returned a sweater which I wore 4 times. It snagged in 2 places and stretched out to the point where it no longer fit. I couldn't get store credit. Had to immediately purchase something of equal or greater value. Sweater I found was $20 less and couldn't even get a credit for that. So ended up with some tights I didn't want. When this saga was over I then got a lecture from the store clerk on how to fix snags in the sweater and that this was a final purchase. I left feeling liked I'd been slapped on the wrist. Never going back. Crappy product for high prices.

What a joke to call themselves customer service. I had ordered a jacket online and it arrived damaged, okay no problem i'll exchange it to get a new one. Went to my computer to find that the jacket was now sold out. Decided to reach out to the concierge service to see if they can give me a full refund or at least a bigger discount. (You can ONLY get store credit back and not a full cash refund). They made me send them all these photos of the damage... just to come back two days later and say that they can help me... with an EXCHANGE. Like an exchange that i could have done myself? Jesus. It's almost patronizing. Now my choices are either: a) Keep the jacket that arrived damaged or b) return it and have a 200$ store credit on my hands when I didnt want anything else. They really need to do better, they have been pissing off their core group of customers for MONTHS now. Maybe they are focusing more on their US side and forgetting about their Canadian based consumers.

Very disappointed! We bought a coat, second choice from my daughter, but then we found the first choice of coat on another store so we went back for return. Because today was black Friday, Aritzia in Carrefour Laval in Quebec, did not want it to reimburse us even if the coat wasn't on special! They told us to come back the next day. Really expensive and no service. For my daughter was a shock so never again we will come back there. Plus is pretty expensive and no service at all. We had to buy the first choice coat for my daughter, and we are talking about more than 300$.

Date of experience: November 24,2022

My teenage daughter loves this store, but she has to shop online. She overpurchased recently and I had to help her return things -- some overdue, etc. The Aritzia Concierge service was polite, good humored and helped us return things from multiple orders. I would encourage you to shop online at Aritzia if you like their clothes as they are great with customers.

I bought a pair of leggings online. The first pair has several ridiculous black lines, then I asked for an exchange, The second one has multiple holes, then I asked for exchange again, the third pair still have one hole! I contacted their customer service, she said she bought several pairs too, all pairs are in great condition! So I am a picky customer? So rude!

Bought an Eva sweater. Put it away for a month to wear in winter. Horrifyingly when I took it out to wear I noticed there were holes beginning to get larger in the sleeves. They refused to refund me because I just cut off the price tag. Mind you I had the price tag just that I cut it off from where they'd attached it. Just for that stupid reason they refused to give me back my cash. So I had to settle for a gift card as I purchased online. And this was after they demanded that I send photos of the item first. According to others the quality is poor and they know this but they gave me the runaround. I had not even worn this sweater and it was so bad with those gaping holes. It seems like it's standard practice to keep people's money and if anything at all issue a store credit. This should be illegal!

Artizia has some of the cutest clothes super expensive but I don't mind paying for things like sweaters and blouses that I feel are well made. However, the one issue i have with this place is how awful the people who work in store are, on average, as well as via the customer service line. They all seem to be teens who have absolutely no customer service skills. In store they're often rude, and lazy and lack tact. I shop here less now just bc I don't want to deal with how awful the people who work there are.

Placed an order online when they were having a sale, and received someone else's order in the mail. I called their concierge and they told me to return the items in order to receive a full refund. I won't be able to get a replacement since the item I ordered is sold out. $#*!ing ridiculous, I have to inconveniently make a trip to return items that they made a mistake on, and nothing was offered in exchange.

The received product is not matching with the one from the websites' photo.
The customer service is playing stupid and refuses to waive the shipment costs even though they sent the wrong product.

First off I only bought from this store because their owner was on the news and made it sound what he was doing so grand. I ordered 2 items off the website and they were nothing like the pic so I gave one away and sent the other back. They refused to credit my account back and gave me an ecard. You would think in these times they would give your money back like ALL other stores because you cant see the item. I will be out 250.00 dollars because I will never step in this store

I would go somewhere else to buy clothes
Aritzia is the worst in clothing business
I do not understand how they think that it is ok for an online purchase that you have not seen in person, if you buy it for 50% off or more, then you can not exchange?
Wow, That is very customer cheating because many of their clothes are unwearable
For example it can be too cropped or the structure of the garment is weird or the material is way too thin. Garbage