AquaBliss.co.ukReviews 146

Have a small bed n breakfast, was recommend aquabliss from a friend who says they supplied goods for the hotel she works at which is a large company hotel indigo so was pleasantly surprised by the prices. I didn't buy the most expensive items and was so amazed by the actual quality. I bought a cheap walk in shower of their website. What arrived was a really good quality stone tray which is a really modem slim one ( recommend you phone as they changed my waste trap postion free of charge) and lovely shower cubicle, which again seems really good, sturdy and finished nicely, nothing cheap or plastic. Delivery service i was given the time the night before. Nice polite driver. Helped my husband carry all the goods round the back of the building. Had no issues at all. Everyone seems really helpful on the phone although sound very busy as you can hear phones ringing constantly. Quality 5star Price 5star and Staff 5star

My mother-in-law recommended this company to us after she renovated her bathroom, and we were really pleased that she did. When we called the helpline we spoke to someone who was clearly involved with the business, not just a call centre operator, who could give us information about stock, delivery etc. straight away. Everything arrived promptly and in good condition, even though delivery was to London and they are based in the north east. They'll be our first choice if we need more bathroom items.

Im The owner of a bathroom fitting company, I found Aquabliss a few months ago and started using them for unusual shower tray sizes as they sell almost any size. However my first order went smoothly. My second order was a complete disaster and set the job miles back. Firstly one of their employees. Promised me my shower tray and shower screen would arrive on the Monday we were due to start the job. This didn't happen. And call after call the days went on and promises were made and never happend. In the end the shower tray and screen turned up on the Thursday/ Friday days later than i needed them. And guess what the shower tray was damaged. Meaning i had to drive to pick one up from another manufacturer. The following Wednesday and i finally get chance to get in touch with Aquabliss after rushing to complete my customers bathroom almost a week late. And Aquabliss gave me apauing attitude, accusing me of damaging the shower tray myself. Why hadn't i contacted sooner? WHY because your company put me so far behind that i had to work day and night to finish my customers job for Christmas. PLEASE DO NOT USE. Its now February and i still haven't had a refund. They ignore your emails and then when on the phone make promises and never get back in touch. Main Excuse ( we need to speak to the manufacturer see what they want to do) I do not accept this. I did not Buy from the manufacturer. I Bought from you (Aquabliss) Please people do not use this company.

Aquabliss 5 stars on price service and quality. Logistics let them down. To be fair aquabliss sorted it all. Delivery company said they were coming on a Friday morning didn't show up, then said they didn't have my goods even though they said they were delivering. Then told no they had damaged an item. Rang up aquabliss. Spoke to a lovely lady. Sent out new pallet worth off goods on next day service with different courier. Refunded my delivery cost and sent me a discount code for future orders which has no terms or conditions. The goods really are more impressive then photos and for two bathrooms and under 1000 I'm more than satisfied.

If you are fool enough to order from this outfit, then be prepared to be embarrassed at how useless they are.
I always buy online and I can declare this company to be a shocker!
My experience was wrong/missing items, being lied to about delivery days/time, endless blaming of the courier(s), extended delay, and being lied to and dismissed in both phone calls and emails.
Totally awful service. Why was delivering what I paid for so impossible?!

I don't usually leave reviews but thought I really owed a big thank you to these guys. I've read other views and honestly think it's unfair. Firstly I have purchased 3 bathrooms for my home and also my sister and my parents have bought from the company so give bathrooms in total. Few things to note. Awuabliss use British suppliers so I've found it really easy to get spare parts and aquabliss have always done all the hard work for me. From finding my original invoices and contacting them for me. All I've ever had to do is a take a quick photo. I have had a few damages but never had an issue getting replacements. Had a small chip in the glass of my shower cubicle. Didn't report it till my husband opened the packaging the next day. Phoned up sent a photo got a replacement next day. No quibbles. Delivery sometimes it's been a couple of days later then to be expected. When I have phoned up to find out why the courier hasn't been in touch again aquabliss have scheduled it for the next day. They have always contacted the couriers on my behalf and have refunded me any additional costs I've paid. The quality and the prices really are amazing. I'll keep recommending aquabliss to all my family and friends.

I have just read another review identical to what happened to me. Bought a shower tray - had it delivered, did not take the packaging off for a few days until the bathroom fitter was ready to use it and then discovered a huge crack across the bottom - unusable. Aquabliss refuse to refund the money saving we did not check it within a reasonable time. They've said they will replace it - but only if we pay for the replacement! They know exactly what they're doing - as the other reviewer said - sending out damaged goods and then refusing to refund or replace. Despicable.

Before ordering a bespoke cast iron radiator I checked with the company the lead time on the product and was told it would be 2-3 weeks maximum.
This was confirmed through email.
Ordered the radiator and 4 weeks past heard nothing, chased and chased the company and was told "oh it's just been delivered today to ourselves we will dispatch it next day courier at no extra charge"
Great I thought a company that liked to help, well how wrong was I.
Another week passed wrong them again an was told its been with the courier for days now so they will ring the courier to find out. Yet again the promise of a return call broker.
Next day I ring and get told it's still in manufacture, ask for a refund and get more lies. Fighting for a refund for over a week now over 20 calls later and getting nowhere had to involve PayPal who have confirmed I will receive a full refund.
Do not use this company unless you like to deal with liars and thieves!

We liked the products on the site and the price seems reasonable. Ordered via 'phone so that we could ask questions re: delivery and ensure it was accurate. We said quite clearly it was supposed to be delivered to an address in Devon whilst the invoice address was in Surrey. Also checked that it would get there by the date we had our bathroom fitted which the person on the phone seemed confident about.
In short, didn't turn up on time, nor to the correct county. Had to call repeatedly and was told that they would look into it by listening to the recorded phone-call to determine who was at fault. (Never heard from them about that!) 4 days later after multiple calls, order had hinges missing. 'Phoned them to request they send the missing hinges. Ensured me they would get them sent as soon as possible (noting they might not be able to do next day delivery but they'd get it sorted as soon as they could). A week later had to call to chase yet again and has finally been dispatched.
Perfectly pleasant when you talk to them but means nothing if things are incorrect and no-one bothers to keep you informed when there are delays.

This company are the WORST company I have ever had the misfortune of dealing with. I ordered a shower door from them on their express delivery service on 11th October 1-3 working days, so our contractor could fit our en-suite. By the 25th October it is still not with us and our contractor finished last week. We are therefore going to have to pay for him to come back to fit a shower door from another company. This company continued to blame the courier for not sending the item out and the courier stated they had not received the item from the company. They are a scam company and they will keep hold of your money. They have told me I will only receive a refund when they have received the goods back from the courier, which is disgusting as I am not responsible for the transit of their goods and if the courier should lose them then I won't receive my money back. What an absolute scandal I am now taking this to trading standards and consumer rights. I am 6 months pregnant and could well do without this hassle or losing £234 of my hard earned money. They have no customer service or empathy for their customers and really are not interested in complaints. I am warning you unless you have money to throw away do not use these charlatans you won't receive the goods and you certainly won't receive your money back without a fight!