Below is a letter i have just sent AQUABLISS please read before considering to use this shower of s**t!

To whom it may concern,
I have been in touch with trading standards today as Aquabliss have had more than enough chances to resolve this issue!
Reference for trading standards ******* they have advised me to send this as an official letter to say that you are in breach of contract under express term.
I ordered a bath on the 31st of January on next day delivery, bath never turned up I was told by Anne-Marie that this item would be 100% with me on Monday 4th February and that a refund for next day delivery would be in next few days?
Monday comes bath never turns up told another story by Thomas that item was messed up by delivery company again another lie as I contacted delivery company Active carriers and it was never inputted on system this is why Aquabliss couldn't give me tracking info so after another 45 minute phone call was then told Tuesday A. M delivery.
Waited all day for bath to turn up no show again! After contacting Aquabliss and being lied too yet again by Anne-Marie telling me it would be delivered by 7pm I waited till 515 contacted Thomas who then tells me that the bath panel was damaged in transit and it wouldn't be there that day all this while im at a customers house trying to get this fitted for her!
I said I would of been happy to accept it on the Tuesday without panel and then had the panel delivered a day later but anyway he told me that a new bath direct from depot would be delivered on Wednesday and finally gave me tracking info which too me looks like you hadn't attempted to deliver in the first place as I never had this before now.
Wednesday comes bath turns up no panel and no legs I sent it back on your carrier and contacted that useless excuse of a customer services assistant Anne Marie to be told she would issue refund straight away all this is documented in emails.
After a phone call every day and now on the 15th working day still no refund!
I got paypal involved and still no refund after contacting them on the 22nd February?
Trading standards have advised me to now send you notice that I am seeking damages totalling £350.99 and if I do not receive it within 7 days then to contact them again and issue letter to my solicitor.
You now have till 5th march to refund this money or next letter will be from my solicitor and I will also be seeking costs, you have not only breached my rights as a consumer but not following your own company policy of refunds in 14 working days.
I am also posting this letter on twitter, facebook and every other social media site I know to ensure that this cannot happen to another customer.
Next contact from me will be from my solicitor,
Craig Challenor,
Eden Bailey plumbing and heating LTD.

I ordered a shower tray on Nov 30th. I chose the option of 3-5 day delivery. When I called to track delivery on 5th Dec I was told that it was, in fact, on a 3-7 day delivery. This time frame was not made clear at check out and, if it had have been made clear, I would have paid for next day delivery. I was told that I could book delivery for either the Thurs 8th or Fri 9th of that week. This was too late and would have held the job up. I was told that if I paid extra, that I could get a Wednesday delivery, day 5 of what would have been my already paid for 3-5 day delivery. I accepted and waited in. Nothing came. I called Aquabliss who told me to call the courier. When I called, they told me that Aquabliss were wrong to offer a Wed delivery and it was not going to be possible. It was going to be Thursday. I called Aquabliss and asked for a refund on the 'next day delivery' payment I had made. I waited in on Thursday. Nothing came. I called the courier and was told it was going to be delivered on Friday. Still no refund. I finally leave the house, get on with other things and, by sheer fluke, happen to be home at 7pm when the shower tray arrives. When I see the consignment note, I see that my name, phone number and email address have all been written down incorrectly. For this reason, the delivery man was unable to make contact with me. When the plumber arrives on Monday morning, we realised that it is the wrong tray. We were so behind on time at this stage I opted to keep the tray anyway. However, the tray was sent with the waste for the other tray and the two weren't compatible. My plumber spent all morning scouring Edinburgh for a waste that would work but there were none. I called Aquabliss and asked them to PLEASE send the correct waste on a guaranteed next day delivery service. The woman I spoke to promised me that she would. Guess what? Today came and went with no delivery, no refund. The plumbers have left the job as there is nothing they can do. The job is behind by a week now and we are unlikely to have a functioning bathroom by Christmas.

Since writing this post yesterday, I still have nothing from Aquabliss. I have had to go to B&Q to buy a new tray/waste just to get the job done. I posted this review on Trust Pilot yesterday and today I had an email from them saying that Aquabliss have reported my review to their compliance team on the grounds that I am not a genuine customer. My review was temporarily taken down. I'm pleased to see it's back up again having forwarded on to them my receipt. That says it all, really.

Bought from aquabliss.co.uk a fewith times. Site easy to use and always a bargain to be had