Clare T.

I ordered a shower tray on Nov 30th. I chose the option of 3-5 day delivery. When I called to track delivery on 5th Dec I was told that it was, in fact, on a 3-7 day delivery. This time frame was not made clear at check out and, if it had have been made clear, I would have paid for next day delivery. I was told that I could book delivery for either the Thurs 8th or Fri 9th of that week. This was too late and would have held the job up. I was told that if I paid extra, that I could get a Wednesday delivery, day 5 of what would have been my already paid for 3-5 day delivery. I accepted and waited in. Nothing came. I called Aquabliss who told me to call the courier. When I called, they told me that Aquabliss were wrong to offer a Wed delivery and it was not going to be possible. It was going to be Thursday. I called Aquabliss and asked for a refund on the 'next day delivery' payment I had made. I waited in on Thursday. Nothing came. I called the courier and was told it was going to be delivered on Friday. Still no refund. I finally leave the house, get on with other things and, by sheer fluke, happen to be home at 7pm when the shower tray arrives. When I see the consignment note, I see that my name, phone number and email address have all been written down incorrectly. For this reason, the delivery man was unable to make contact with me. When the plumber arrives on Monday morning, we realised that it is the wrong tray. We were so behind on time at this stage I opted to keep the tray anyway. However, the tray was sent with the waste for the other tray and the two weren't compatible. My plumber spent all morning scouring Edinburgh for a waste that would work but there were none. I called Aquabliss and asked them to PLEASE send the correct waste on a guaranteed next day delivery service. The woman I spoke to promised me that she would. Guess what? Today came and went with no delivery, no refund. The plumbers have left the job as there is nothing they can do. The job is behind by a week now and we are unlikely to have a functioning bathroom by Christmas.

Since writing this post yesterday, I still have nothing from Aquabliss. I have had to go to B&Q to buy a new tray/waste just to get the job done. I posted this review on Trust Pilot yesterday and today I had an email from them saying that Aquabliss have reported my review to their compliance team on the grounds that I am not a genuine customer. My review was temporarily taken down. I'm pleased to see it's back up again having forwarded on to them my receipt. That says it all, really.