Kieron O.

Purchased 1200mm Motiv basin unit along with other bathroom furniture.

The Motiv unit is the one that I have a problem with as it hasn't lasted

Aquabliss now sell this unit with a 15 year guarantee.
Well if you believe that you would believe anything!
The drawer units are not sealed around the edges so if there is any spillages or anything that's the end of it.
The water gets into the mdf which then swells.
After that the laminate on unit cracks.

Unit doesn't look very nice once this happens!

Spoke to customer services about it and sent emails, at first things looked positive and they were going to look into it for me.

I had to chase a couple of times as they said they was waiting for a response from manufacturers.
It then took over 3 weeks to get manufactures response and they said it was impact damage.
It's clear from the photos it's not impact damage!
Spoke to customer service again as I wasn't happy with response and they fobbed me off with manufacturers details that were incorrect just to give me the the run around I think.
Then spoke to them again and they didn't want to know!
Be warned that their customer service is extremely poor if you have any problems!

I certainly wouldn't use them or recommend them to anyone now which is a shame as we was really happy with how our bathroom looked when it was new!