AquaBliss.co.uk

Fantastic customer service. Haven't had chance to install the bath and shower yet but pro-active communication regarding my order and the delivery was very good.

We liked the products on the site and the price seems reasonable. Ordered via 'phone so that we could ask questions re: delivery and ensure it was accurate. We said quite clearly it was supposed to be delivered to an address in Devon whilst the invoice address was in Surrey. Also checked that it would get there by the date we had our bathroom fitted which the person on the phone seemed confident about.
In short, didn't turn up on time, nor to the correct county. Had to call repeatedly and was told that they would look into it by listening to the recorded phone-call to determine who was at fault. (Never heard from them about that!) 4 days later after multiple calls, order had hinges missing. 'Phoned them to request they send the missing hinges. Ensured me they would get them sent as soon as possible (noting they might not be able to do next day delivery but they'd get it sorted as soon as they could). A week later had to call to chase yet again and has finally been dispatched.
Perfectly pleasant when you talk to them but means nothing if things are incorrect and no-one bothers to keep you informed when there are delays.

Aquabliss 5 stars on price service and quality. Logistics let them down. To be fair aquabliss sorted it all. Delivery company said they were coming on a Friday morning didn't show up, then said they didn't have my goods even though they said they were delivering. Then told no they had damaged an item. Rang up aquabliss. Spoke to a lovely lady. Sent out new pallet worth off goods on next day service with different courier. Refunded my delivery cost and sent me a discount code for future orders which has no terms or conditions. The goods really are more impressive then photos and for two bathrooms and under 1000 I'm more than satisfied.

Please please do not buy from this company - if you have received the same shocking service as I have please report to trading standards and, as will probably be necessary, issue a small claim. It is not extreme to say they are now thieves and should not be allowed to continue to trade. Shower and tray worth £350 returned as agreed via their courier in July. Still no refund. Absolute blatant lies on the phone and no email or letters responded too.

I have just read another review identical to what happened to me. Bought a shower tray - had it delivered, did not take the packaging off for a few days until the bathroom fitter was ready to use it and then discovered a huge crack across the bottom - unusable. Aquabliss refuse to refund the money saving we did not check it within a reasonable time. They've said they will replace it - but only if we pay for the replacement! They know exactly what they're doing - as the other reviewer said - sending out damaged goods and then refusing to refund or replace. Despicable.

If you are fool enough to order from this outfit, then be prepared to be embarrassed at how useless they are.
I always buy online and I can declare this company to be a shocker!
My experience was wrong/missing items, being lied to about delivery days/time, endless blaming of the courier(s), extended delay, and being lied to and dismissed in both phone calls and emails.
Totally awful service. Why was delivering what I paid for so impossible?!

Customer Service team are full of false promises and blatant lies. They don't process orders, they don't call you back, they accuse you of not having funds to support the transaction, when it is clear they have not processed it. They have no idea about talking to customers, they would sooner shout at them. Don't trade with them it will be the worst mistake you ever make. The delivery service (joke) is a white van man service who obviously throws everything into a van rather than pack it - don't try and get a replacement part thats faulty - be easier swimming in treacle.

First they sent a toilet that leaked. Then they sent the wrong shower tray.
Then the replacement toilet was fitted was fine for 10+ hours and then overnight the cheap plastic bolts slipped connecting the cistern and the cistern leaked continually during an 8 hour period completely flooding my new bathroom and hall.
Aquabliss deny it was there cheap ill fitting parts fault and will not accept any liability or make any contribution towards repairing the damage.
My experienced plumber will not touch their kit again and eventually replaced most of their fittings to ensure a good fit that would not leak.
Their Customer service is disgusting, they simply take your money and do not care.
Avoid this company or you will live to regret paying good money for cheap ill fitting rubbish.

Before ordering a bespoke cast iron radiator I checked with the company the lead time on the product and was told it would be 2-3 weeks maximum.
This was confirmed through email.
Ordered the radiator and 4 weeks past heard nothing, chased and chased the company and was told "oh it's just been delivered today to ourselves we will dispatch it next day courier at no extra charge"
Great I thought a company that liked to help, well how wrong was I.
Another week passed wrong them again an was told its been with the courier for days now so they will ring the courier to find out. Yet again the promise of a return call broker.
Next day I ring and get told it's still in manufacture, ask for a refund and get more lies. Fighting for a refund for over a week now over 20 calls later and getting nowhere had to involve PayPal who have confirmed I will receive a full refund.
Do not use this company unless you like to deal with liars and thieves!