Save yourself the hassle and dont buy anything from this company, their customer service is shocking. I have been waiting 3 weeks to receive an order and 3 different advisors have said they will sort it and call me back and they havent. How they are still trading is beyond me.
Warning: Do not use this company for anything. We ordered a shower enclosure in July which they delivered but it was the wrong size. Lots of phone calls and hassle with customer care team. They are the most unhelpful team I have come across - they all need to go on a customer care training course asap. They never get back to you, emails are never forth coming - absolute shambles of a team. Over the last 5 weeks I've spoken to Anne Marie, Jonathan, Jordan, suzie, and finally Tony who was extremely unhelpful. How this company sleeps at night is beyond me fully knowing that they are leaving consumers in an utter mess due to their incompertance. Never will we ever use this company again. This company need an award -
Worst customer care team in the U. K. You have been warned.
Still in the process of a debate with this company i will bullet point my problems in brief:
-poor communication
- a month late in delivering ( no refund of express 3-5 day delivery charge)
- incompetent rude staff that would not state position within company or offer futher leads or higher management details
- informed item damaged and lost
-still waitinh for correct goods
Truly wish i had never dealt with this company
A shocking service ordered and paid fir items 2 weeks ago still no goods plumbers have had to leave the job and cant return for 3 weeks now have no bathroom now thank you very much you should not be trading.
Ordered an item I needed quickly, and paid for express delivery but it didn't arrive. Chased after waiting over a week and was told it hadn't even been shipped yet. They did agree to refund the total shipping cost for the inconvenience and late delivery but over a month later I'm still chasing the refund. They have now said they will only refund £5 of the £29.95 shipping cost! Their delivery charges are very high and I only paid as I needed the item urgently but regret this as I didn't receive the service I paid for. Also very poor practice to backtrack on the promise of a full refund. Their attitude seems to be once they have your money then they're not interested. Avoid unless you want hassle.
Would give 0 if I could. Horrible horrible customer service. They send poor quality products that are overpriced and don't look like their images online. You have to pay delivery to return and the customer service basically told me they wouldn't refund me as they would say the item was damaged anyway. Which they did. I was laughed at over the phone by the CS agent. They withhold complaint information from you and do not have a complaints procedure. I actually think they are working from a garden shed. They can't possibly get repeat customers as the whole process and service is so bad. Also the staff I feel sorry for them working in a job where they can't possible have job satisfaction, taking money and ripping people off. No product and no refund! Do not buy please! Currently taking this further.
Aquabliss have been exceptionally helpful. Our initial order was delivered promptly. And when we requested to change one of the items we ordered, they promptly, and with no hassle, organised for the item to be exchanged... and were charged for only the courier costs. Excellent service! And great products!
Faulty item was delivered, customer service when we tried to return was terrible. We're now left having to return the item at our expense (Aquabliss refuse to send their courier) and having to go through Paypal for a refund as the firm have stopped answering emails.
Ordered a full bathroom from Aquabliss on a 1-3 working day service, got a phone call from courier day after to organise delivery, items turned up on time and I am over the moon with the quality of every product look amazing in my bathroom. Would deffo recommend this company to anyone.
I really wanted to appreciate your customer service. My en-suite work was just completed last week and i really enjoy your product. I was little hesitant to order in the beginning after seeing some of the reviews. But it wasn't true after purchasing. As we were renovating our house. I have 3 bathrooms and I purchased No 1 from Aqua bliss, No 2 from bath store and No 3 from better bathroom. I'm pleased to say you stand out among 3 with good customer service. Thanks for the good customer service. I really appreciate..
I found a beautiful shower door on the AquaBliss website which was advertised as conforming to the non-standard dimensions I needed. I paid for express delivery but it arrived late, then, when the fitter got it out of the packaging (which was not labelled with the dimensions) it did not fit. When we called AquaBliss to ask for a refund they refused, and only after pursuing them relentlessly did we manage to get an inadequate £30 out of them by way of compensation. They never refunded the £29.95 for express delivery and didn't have the courtesy to respond to the many emails and phone calls we made to them about this.
Searched the web for bathroom products and aquabliss came out on top for products and price. Delivery was in time allocated with phone call prior from courier. Faultless service, will be using again for future bathroom products
Terrible company to deal with. Items missing from our order, items not fit for purpose received, customer service is outrageous and no refund given for missing items, will never use again, would not recommended and have reported to trading standards!
I am a first time home owner, I needed to put a new bathroom in my home but obviously money is tight at the moment. I was able to purchase a whole bathroom for less than £700! Brilliant. I was sceptical of the quality being that it was so reasonably priced but I couldn't have been more wrong. I'm so happy with it all. I would recommend aquabliss to everyone
Half of the delivery did not arrive. What did arrive, arrived late and was either in poor condition or the wrong size. I have spent a month trying to get a refund and still nothing. I have nothing positive to say about this company, their products or their service.
We bought walk-in shower unit and others. The rain-shower head and attachment were missing in the package. However, the customer service quickly responded and sent them to us. Very happy with their service.
I ordered some items and they arrived as promised. Unfortunately I ordered the wrong shower, it was replaced with no fuss. Thank you.
Quality products with great service. And I saved over £150.
Have a small bed n breakfast, was recommend aquabliss from a friend who says they supplied goods for the hotel she works at which is a large company hotel indigo so was pleasantly surprised by the prices. I didn't buy the most expensive items and was so amazed by the actual quality. I bought a cheap walk in shower of their website. What arrived was a really good quality stone tray which is a really modem slim one ( recommend you phone as they changed my waste trap postion free of charge) and lovely shower cubicle, which again seems really good, sturdy and finished nicely, nothing cheap or plastic. Delivery service i was given the time the night before. Nice polite driver. Helped my husband carry all the goods round the back of the building. Had no issues at all. Everyone seems really helpful on the phone although sound very busy as you can hear phones ringing constantly. Quality 5star Price 5star and Staff 5star
The website was easy to use finding what I wanted straight away with alternatives given. Ordering online took a few minutes and was very simple. Delivery took under a week and by a very helpful courier.
Website was really easy to navigate and found what we were looking for quickly. Communication was excellent with a very swift response. Product was exactly as described and I was very happy with my purchase.
Overview
AquaBliss.co.uk has a rating of 2.9 stars from 145 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AquaBliss.co.uk most frequently mention customer service, full refund and trading standards. AquaBliss.co.uk ranks 9th among Bathroom sites.
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- Darlington, DAL, United Kingdom
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