Vicky T.

Ordered an item I needed quickly, and paid for express delivery but it didn't arrive. Chased after waiting over a week and was told it hadn't even been shipped yet. They did agree to refund the total shipping cost for the inconvenience and late delivery but over a month later I'm still chasing the refund. They have now said they will only refund £5 of the £29.95 shipping cost! Their delivery charges are very high and I only paid as I needed the item urgently but regret this as I didn't receive the service I paid for. Also very poor practice to backtrack on the promise of a full refund. Their attitude seems to be once they have your money then they're not interested. Avoid unless you want hassle.