Apple

I had a carrier and used an iPhone, I broke that phone and decided to get a new carrier with another iPhone and with that new carrier came a new number. Now that old number is setup as my three step verification what's screwed up and makes no sense that be even though I know my password to my Apple ID, I know the email and password I cannot login to my Apple ID because I can't receive the verification code sent to that number, so I have a new iPhone that I can't use my Apple ID on which separates me from my iCloud email, thousands in music purchases, my apps such as robinhood and cash app. I called them and they basically told me to start a new Apple ID and in a month or so I may be able get into my email and sign in on my old id if they can verify I'm me, wow thanks. Absolutely stupid, and the worst part is I can't even change my passwords because I can't get into iCloud on any new devices but guess who can my ex gf who's phone I once used to check my email and she has been sabotaging my email, and of course my new phone is a new device and when trying to sign on to iCloud email with my new device even knowing the password it sends a verification code to that old number so I'm unable to change my password let alone see my emails, it's almost funny how awful this protocol is because it's so far from secure, the only thing it's securing is preventing my access while someone else has it. If someone knows their passwords, their email, calls Apple and proves they are who they are they should be given the option to
Change their number!

We bought an Apple Pencil that never worked and Apple will not do anything about it. We are just out $99.

I was told two different procedures to unlock an older iPhone. Long hold times on phone support. Several times they disconnected my call. We were told twice the cost is 29.99 for battery replacement, only to find out at Apple store it is 79.99 for iPhone 5. I was upset with the technician's tactics and asked for a manager. I was talked to in a condescending manner. My elder family member was being pushed several times to get an upgrade. I was told to go get a flip phone. They insinuated that I am technically behind the curve. This was pure Age discrimination! I have no technical issues. I was told iPhone is not a phone, it is a computer. I was told what phone support says is my problem to deal with. We witnessed a customer throw his phone on the floor and walk out! We were told batteries last 2 years! The phone worked perfect from 2012 until this month 9/18 on original battery. The wait time for a battery is unacceptable. Be prepared to waste all day or drop off, mail it in and be inconvenienced for days. From what I experienced Apple cares about selling more phones. I wad told customers Want to upgrade. ALL consumers should be respected! We do not need an upgrade. We Do Not want or cannot afford to put the price of a new phone in monthly payments. The experience was awful from online info, support phone calls, store and the automated system used! Location is La Cantera, San Antonio TX. I give this review 2 instead of 1 only because the manager waived the 79 price to 29. I doubt it would have happened had I not been with my family member. Fyi, my husband picked up phone later for us and the $79.99 price was still on work order. They did charge him $29.99 price. This is my first online bad review ever! Others we spoke to have similar experiences with Apple no matter what location.

I love the phone but the charging cable is worthless. It does not maintain connectivity and dings every other minuts

If you wanna know why Apple Care is a myth and how Apple will f*** you no matter what keep reading...

I paid 2.5K for a macbook pro, I thought that for this price I'll have a device that works... well think again, 5 months later, one of my device started to have a lot of background noise...

Well that sucks, but that can happen, at least I'm covered by mac care since it's been lest than a year, right?

I talked to the support, they told me that I'm covered and just have to send it back for repair...

I'm gonna have to do without my work laptop for a while but so be it... at least I won't have to pay for it...

5 days after;. I receive a notification: there's another issue with the laptop. Apparently there's now an issue with the case of the laptop in one corner. It's "internal" so I've never noticed it (how convenient) but I never had any problem other than the speaker issue...

So now they give me 2 choices: pay for everything for 255 euros + taxes! Or send it back unrepaired...

I call the assistance and ask them to just fix the issue covered by mac care but guess what they "can't" do it!
You only have the choice to pay and have everything fixed, or to get it back with nothing done...

Do you see the brilliance of the scam? Basically mac care "covers" you, but they only have to find any imaginary issue and now they can strongarm you into paying a ridiculous fee to fix "everything".
You can ask them all that you want to fix only the covered issue, they won't do it because "it's how it's always been".
Sure officially the first repair is done free of charges, but since the second one price is insane (255 euros because there's a small hole internally", lol).

Honestly I don't even know what to say, the "customer care" of Apple is just a myth, this company will suck you out of your money at every corner, avoid at all cost!

I bought a 14ProMax for my daughter online through Apple Store, even got the AppleCare+ in case we ever needed a repair. I never even got my phone! The package was delivered to my door, left on the floor just like any other packages. From my notifications, it was not left there for more than 5 minutes before my daughter went out and took the package in. She opened it while I was at work and frantically texted me saying that the box was empty. Long story short, delivery box was sealed but there was no phone, no packaging even, inside the sealed brown box. Called Apple when I got home, about 4 hours after delivery, the customer service person was super nice, saying not to worry, the great thing about the Apple company was the customer service and they would investigate and mail us a new phone probably within 10 days and to look out for an email regarding the investigation. I got an email alright, saying that the investigation has been closed and nothing will be done! I, of course, called Apple support again, this time the representative was not helpful at all, telling me there's nothing they would do. And to just contact the police!

First off, I have been a Samsung user and it's my daughter that convinced me to give her an iphone. It took a lot of convincing and a stellar report card to eventually get her one.

Second, they asked if I have a video or pics of the sealed box. Why would I take a picture of a delivery?

Third, doesn't Apple buy insurance with their carrier? If the airline lost our luggage, they reimburse!

Fourth, AppleCare+ was supposed to cover theft. This is theft from, very likely, within Apple's own staff! But the consumer gets punished?!

I am now out $2500, my daughter's first phone, Christmas gift, "good job" gift is now gone! There's no do-over for a first phone. I don't have the funds to buy another NOR WOULD I EVER give Apple any business again!

I have now filed a police report and will contact my credit card company.

Apple doesn't care about their customers! To me, they mailed me an empty box and took my money! They are the thieves!

APPLE IPHONE XR SERVICE!
My iphone has stopped working in the warranty period. The seller Digi-E has gone out of business. OnBuy do not answer emails and do not have a telephone number.
It turns out my Apple iphone is an American model, so cannot be repaired by Apple in the UK. Apple USA can't repair it because the iphone is in the UK. That's ok until your iphone just dies overnight (a known problem with the Iphone XR), then you're well and truly screwed.
Apple USA sold this phone to AT&T, who then sold it on to Digi-E, who I bought my Iphone from. So, basically I have no phone and I'm £589 worse off 10 months later.
11 days have gone by and I'm told to wait for Digi-E to contact me because ‘they must be busy with lockdown orders!' Their emails bounce and their website is down, so I can't even get hold of them.
APPLE – THE BLAME IS AT YOUR DOOR, IT'S YOUR PRODUCT, YOU SOLD IT ON WITHOUT CHECKING WHERE IT WAS GOING - SO WHY CAN'T YOU DO SOMETHING ABOUT IT – MORE TO THE POINT, WHY DO YOUR IPHONE'S NOT LAST VERY LONG!

Today I raised a number of issues culminating in **************.

Worth saying I have been a user and advocate for apple for 36 years since my LC at the age of 7 to today.

This is the second time my iPhone XR's screen has failed.

The first occurrence was a massive inconvenience, having to go into store and wait for over a week or two for a repair. On first occurrence its moderately acceptable for a consumer to manage issues. On the second occurrence this time its not acceptable for a consumer to be inconvenienced considering the original price of the product.

At it is the two support options don't work for me:

1. In store repair - I have a disability, I am at greater risk during this pandemic, I cannot go into store because I don't have transport, I will also not conduct travel during the pandemic. Lastly and importantly I will likely be without the phone for personal and mostly business reasons. My business is struggling in the pandemic as it is. I cannot afford to be uncontactable for realistically a week

2. Mail in - Again importantly I will likely be without the phone for personal and mostly business reasons. My business is struggling in the pandemic as it is. I cannot afford to be uncontactable for realistically a week.

I believe apple need to supply a solution to help people in this period. That means using the apple care plus track and supply a stop gap phone during repair.

I have said that I would pay for this stop gap phone but that is not an option and there are NO other options than 1 or 2. That cannot be possible in a trillion$ market cap organisation?

There must be pathways where apple TRULY support their customers and not just say so. That means not putting them at an extremely convenience for repeat faults. This screen fault has already consumed about 2 weeks the first time and now 1 day.

The guys at the highest customer support tier claim there is nothing I can do, but there should be.

Come on Apple we stand by you, stand by us with some method that works and offer paths to explore

The most I was given was a feedback link with a character limit too small to explain my disappointment at apple.

This is the fastest way to loose customers.

I have an apple ipad mini which was bought in 2013 brand new and had been using it ever since then without any problems. Apple was brand I use to trust always as I use other apple products too and I thought the safety was trust-able.

Roughly about 2 months back, I had put the ipad on the charger and it was plugged for about 30 minutes or so and was shocked to come back to a burning hot ipad. It was literally burning hot and I couldn't touch it. I straight away removed it from the charger as I thought it will explode and i had seen how Samsung products and even some apple devices had exploded whilst they were charging and was scared as even my little one sometimes uses the ipad.

I let it to cool down and tried to switch it back on but it did not do anything at all. Once it was totally cool down I plugged again to see if it was charging and the ipad did not give any response so I decided to contact the customer service where they asked me to reset and connect it to a computer but none showed any activity on the ipad, therefore they booked an appointment for myself at an apple store.

I went to the appointment and the staff connected the iPad to one of their chargers and said it should switch back in 15 minutes. But the ipad did not switch on at all and the staff said, that they can swap an ipad for the price of £165. I was like what? There is a safety issue with this ipad and this could have been exploded if i didn't check and take it off the charger when it was burning hot, so why do i need to pay for a faulty or an ipad that develops safety concerns.

I had been then told by the staff to wait till she speaks with her manager and she came back with another alternative to pay £85 instead just for the battery and they will swap it.

I do not think they really car for people and they safety as they all want is to recover or earn some money out of every issue.

Really disappointed with the product and mostly the service I received.

Would not recommend buying the apple products as I strongly believe safety issues like this should be handled and dealt with more responsibly as they are playing with people's lives.

Thanks for being on time but is better to make charges during business time. Thank you again for

Everything else.

I got 3 iOS devices and all work wonderfully. However, one of my iPads is showing some signs of aging and crashes sometimes.