Jennie B.

I was told two different procedures to unlock an older iPhone. Long hold times on phone support. Several times they disconnected my call. We were told twice the cost is 29.99 for battery replacement, only to find out at Apple store it is 79.99 for iPhone 5. I was upset with the technician's tactics and asked for a manager. I was talked to in a condescending manner. My elder family member was being pushed several times to get an upgrade. I was told to go get a flip phone. They insinuated that I am technically behind the curve. This was pure Age discrimination! I have no technical issues. I was told iPhone is not a phone, it is a computer. I was told what phone support says is my problem to deal with. We witnessed a customer throw his phone on the floor and walk out! We were told batteries last 2 years! The phone worked perfect from 2012 until this month 9/18 on original battery. The wait time for a battery is unacceptable. Be prepared to waste all day or drop off, mail it in and be inconvenienced for days. From what I experienced Apple cares about selling more phones. I wad told customers Want to upgrade. ALL consumers should be respected! We do not need an upgrade. We Do Not want or cannot afford to put the price of a new phone in monthly payments. The experience was awful from online info, support phone calls, store and the automated system used! Location is La Cantera, San Antonio TX. I give this review 2 instead of 1 only because the manager waived the 79 price to 29. I doubt it would have happened had I not been with my family member. Fyi, my husband picked up phone later for us and the $79.99 price was still on work order. They did charge him $29.99 price. This is my first online bad review ever! Others we spoke to have similar experiences with Apple no matter what location.