Nadun K.

I have an apple ipad mini which was bought in 2013 brand new and had been using it ever since then without any problems. Apple was brand I use to trust always as I use other apple products too and I thought the safety was trust-able.

Roughly about 2 months back, I had put the ipad on the charger and it was plugged for about 30 minutes or so and was shocked to come back to a burning hot ipad. It was literally burning hot and I couldn't touch it. I straight away removed it from the charger as I thought it will explode and i had seen how Samsung products and even some apple devices had exploded whilst they were charging and was scared as even my little one sometimes uses the ipad.

I let it to cool down and tried to switch it back on but it did not do anything at all. Once it was totally cool down I plugged again to see if it was charging and the ipad did not give any response so I decided to contact the customer service where they asked me to reset and connect it to a computer but none showed any activity on the ipad, therefore they booked an appointment for myself at an apple store.

I went to the appointment and the staff connected the iPad to one of their chargers and said it should switch back in 15 minutes. But the ipad did not switch on at all and the staff said, that they can swap an ipad for the price of £165. I was like what? There is a safety issue with this ipad and this could have been exploded if i didn't check and take it off the charger when it was burning hot, so why do i need to pay for a faulty or an ipad that develops safety concerns.

I had been then told by the staff to wait till she speaks with her manager and she came back with another alternative to pay £85 instead just for the battery and they will swap it.

I do not think they really car for people and they safety as they all want is to recover or earn some money out of every issue.

Really disappointed with the product and mostly the service I received.

Would not recommend buying the apple products as I strongly believe safety issues like this should be handled and dealt with more responsibly as they are playing with people's lives.