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AppleReviews 2,096

2.1

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Apple Reviews Summary

The company enjoys a reputation for high-quality products that are well-regarded for their performance and reliability. However, customer feedback reveals significant dissatisfaction with their customer service, particularly regarding response times, support effectiveness, and issues related to returns and refunds. Many customers express frustration over service delays and a perceived lack of accountability, leading to feelings of neglect and disappointment. While brand loyalty remains strong among some users, the increasing number of complaints about customer support may jeopardize long-term relationships, suggesting a need for the company to enhance its service approach and responsiveness.

This summary is generated by AI, based on text from customer reviews

service
445
value
417
shipping
298
returns
301
quality
403

We monitor reviews for authenticity

NL
2 reviews
3 helpful votes
Follow Gary H.
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You have so little control and are losing more and more every year.
Like boiling frogs.
They trick you into doing something like adding 2FA to your account which locks your account to your cell number. Give up that number and you lose access to your account.
And then they make it impossible to go back.

I could go on and on... They are scum.

Date of experience: August 3, 2019
Pakistan
3 reviews
1 helpful vote
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Prices
July 29, 2019

I am a android user from Pakistan.
I wanted to change my phone and upgrade to apple.
The problem was its high prices.
Please do something for your phone in Pakistan as people love them very much.
Also please open some service centers in Pakistan to provide us facilition.
Thanks

Date of experience: July 29, 2019
Hong Kong
3 reviews
1 helpful vote
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Apple provides different high technology product such as smart phone, lab top computers, watches and desktop computers. The website has a compare function for consumers to compare the features of different products.

Date of experience: July 4, 2019
New York
2 reviews
8 helpful votes
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After switching from Microsoft to Apple, I was quite pleased with Apple's customer support. The staff was accommodating and solved all my problems quickly. Couldn't have been more helpful and gave sufficient time and great attention to requests!

Date of experience: June 22, 2019
Utah
2 reviews
1 helpful vote
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Too much love
June 22, 2019

Yeaahhh guys come one it is absolutely the best producer of cell phones and computers
I have used it for at least 7 years, changing one phone to another, because the newest things are quite good, I really love your production, the zoom on IPhone XS max camera is soo cool, I forget about my photocamera, because I have a good phone

Date of experience: June 20, 2019
Italy
2 reviews
2 helpful votes
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This is absolutely the best website to get inspired! Everything is clear in every detail. From colors to font. It's fast and Easy to view with every device. Top.

Date of experience: June 20, 2019
Ukraine
2 reviews
0 helpful votes
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I sent it in to apple to get repaired. It was a no service error that I was told is an apple issue. They found something wrong with my camera, that worked just fine before the no service issue. Now they want me to pay them over $300 to have it repaired when it was sent in for a glitch in their software! I am so frustrated with something that costs so much!

Date of experience: June 20, 2019
Philippines
4 reviews
15 helpful votes
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I used this because very unique and different for others. They have high security, durability, speed and always good condition. Very expensive but worth it.

Date of experience: June 15, 2019
Philippines
3 reviews
0 helpful votes
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Apple forever
June 14, 2019

Cant imagine life without apple! I have the best phone and the best computer ever! Sure they are expensive but the quality and features are unlike any other

Date of experience: June 14, 2019
Colombia
2 reviews
1 helpful vote
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I have bought tablets of other brands like Samsung, Huawei, Acer, But for me the most powerful and comfortable tablet for videogames is an iPad Mini, It really has materials of high quality. I bought the iPad mini 4 fourth years ago and still is working perfectly. I'm looking forward to buy the new one. I really recomend this brand in general.

Date of experience: June 9, 2019
Arizona
3 reviews
5 helpful votes
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Super
May 31, 2019

This company produces effortlessly the best electronic gadgets. I didn't face any problem while using it.

Date of experience: May 31, 2019
Nigeria
4 reviews
0 helpful votes
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My Bae
May 31, 2019

Best of the best, the clean and clear pictures taken by these phone is breath taking. Although there are some features that they have to improve

Date of experience: May 30, 2019
Pakistan
3 reviews
2 helpful votes
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I love the Apple
May 25, 2019

I had heen the Iphone user for past 3 years I am using Iphone as my primary phone. Iphone have it's own legacy as once you became the Iphone user you will not wanted to switch yourself from it.

Date of experience: May 25, 2019
Texas
7 reviews
5 helpful votes
Follow Ozzy H.
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I have never understood people who buy apple phones. All the time I thought that the price for them is too high. And after using IPhone 5 during a month I know that I was right.
Guys, really? Is it normal that you can't use such expensive phones when it is cold outside?

Date of experience: May 20, 2019
Colombia
4 reviews
1 helpful vote
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Hello
May 21, 2019

NOTE: Only SiteJabber account fulfilled the above requirements will be approved. Submission with fake or inactive SiteJabber account will be rejected.

Date of experience: May 19, 2019
Georgia
1 review
0 helpful votes
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Phone issues
May 18, 2019

Took XS MAX to retail store, they troubleshoot the device and change the SIM card twice. Store advise me to call apple because phone is under warranty. Apple refuse to exchange the device

Date of experience: May 18, 2019
Virginia
10 reviews
30 helpful votes
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I love apple
May 14, 2019

I love my Iphone and Airpods. Works for me just fine. Have not troubles. Using it for reading and Internet surfing.

Date of experience: May 14, 2019
Canada
1 review
0 helpful votes
Follow Kasey B.
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I recently went into the apple store and was informed that my iphone audio chip had an issue common to iphone 7's and the only outcome was replacing my phone for $439 or purchasing a brand new phone. As a long time loyal customer it was very frustrating that due to an apple issue I would be out a lot of money. So I went onto online support and got in contact with a supervisor who hooked me up with replacing my phone free of charge. It was great to see that Apple looks out for customer satisfaction!

Date of experience: April 30, 2019
Washington
10 reviews
17 helpful votes
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I bought their phones for a long time. But every time something went wrong with them. The last situation was when the camera stopped working in my new Iphone 7+ 2 months after I bought it. Is it OK? I don't so. I'm not going to overpay just for a brand anymore.

Date of experience: April 24, 2019
California
2 reviews
4 helpful votes
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I love apple products
April 24, 2019

I am using iPhone X, airpods, apple watch, iPad and it seems I am a fan of Apple. Al products are stylish and work well.

Date of experience: April 23, 2019