AppleReviews 2,095

Bought a Macbook a few years ago. And it just died for no reason. Not the battery but was told could be something wrong with the logic board. Tried all sorts of reset with support to no avail. Was told had to be sent away for repair with an estimated cost of over £420! I have always used Windows laptop or PC and they never die. I can use them until they are too slow for the latest OS and I have to upgrade.

Apple iPhone 12 was ordered. This phone has amazing features, and no one can match Apple's camera quality. This phone's performance is unmatched. The iPhone is the most powerful phone on the market. The price of this phone is also justified by its quality, and if you're an iPhone user who travels, you won't need a handy camera or anything.

Apple is by far the worst system I even worked with. Tossed the macbook out the window, trew away the apple phone. Use Windows, Android en never ever get your hands on an Apple product. They are terrible, with Apple, you can use Apple products, nothing else. Don't even think about playing a game on your Apple, Windows games dont work and since 99% are you are screwed with Apple. Try connect a printer to Apple, screwed, try to exchange files between your Apple product and the rest of the world that doesn't have an Apple,,,, screwed. If Steve Jobs was still alive I wished for him to part from this world (he parted, unfortunatly forgot to take his Apple products with him)

I love apple products they really do care about your privacy and value you as a customer. Have not had a problem with apple.com.

Im very frustrated because I can NOT download crossy road on my Mac book pro, I can download it on my iPhone but not my Mac book pro.
Im very annoyed as I dont have games to play in class. Please fix this ASAP before I crack it...
Thanks Karen

I dropped my iPhone 10x and it blew up the glass. When I pulled the case off, the back was shattered also. I contacted the department and they texted me back that I could mail it in or had to take it the store because my Apple care expired. No one told me that my Apple care expired. Thought I paid for it monthly I told them I probably couldn't do either because I'm a 100% disabled veteran and just had a heart attack and no one was with me during the day because my wife had to go back to work. They were like oh well, that's the only option. I've been a loyal customer and never had anything but Apple phones and products since they first came out. Doubt I'll be buying another. I really needed help today and they turned their back on me. They didn't even bother to try and sell me another phone.

Never EVER buying an apple product again due to policy and training practices robbing their own customers and not working to keep them satisfied. Called to cancel airpod replacement order after making the order but it was delivered to me anyway. Here's what happed. Was specifically told i could cancel the order if i found missing item at the time i ordered item on 5/14. Called to cancel the order same day on 5/14 as i found my airpod. I wasn't told this was not possible and was actually told the order is canceled. To my sprise, item was delivered. Called after delivery on 5/18 to refund and was told item is final sale. No resolution was given. Basically out 100$ because failure of reps to give me accurate information and because of apple's non-refund policy on replacements (that was never told to me, or written on the website, or written in my confirmation email). No other resolution or option was given because it's assumed i will continue to buy apple products. I rarely complain about service and level of care, but this was the worst experience i have had in years. I will be sharing this story with others and i will not buy apple products. A good company would care about their reputation and their customers. It's common sense. Review individual cases, be flexible on the return policy, and fix problems YOUR employees created.

They had a glitch that resulted in the loss of all my passwords in the keychain.
After 2 weeks of phone calls they've been trying to blame me for it in different ways. Every time I was proving them wrong, by repeating the same actions.

Some "senior advisors", were incapable of even comprehending the problem, others outright lied.
Some said no compensation can be given.
One out of 10ish placed an order for the compensation and said he'd get back to me, but never did.
Trying to chase it, resulted in hours waiting for the phone calls that never rang.

And almost every person you peak with through the chat or on the phone are downright incompetent.
They say you can leave a feedback/complaint on the website, but as soon as you do, there's a message specifically saying they won't be getting to you personally.
So for the company that gives this little of a S**** about it's customers it seems pretty pointless leaving them a feedback.

With such a dominance in the market and such pathetic customer service, it is very disappointing to see great products being delivered and managed by ignorant and incompetent buffoons.

I was an apple user for 15ish years, and it is sad to see the company that had my loyalty for this long treats you like s**** and there's nothing you can do about it, and nobody in this company gives two s***s about you or you problems. Sad to see the work and the creation of Steve Jobs being reduced to shaving increasingly expensive products down poor shmuck's throats but when something goes wrong you are on your own. Instead of support there's this intense incompetence and ignorance (beurocratic as well as personal).

I know it's just a review, but at least it gives me an opportunity to share my experience. I doubt it'll affect anyone's purchasing decisions, as even I myself quite like apple products. It just sucks being used and abused by the company that was built on values to bring an incredible product to customers and seeing it increasingly taking advantage of it's loyal customers while delivering less innovation and absolutely disgusting customer service.

So my refund request for £2.99 and £6.99 was refused after buying two in-game packs from a game called Idle: Mania. This happened last week as i logged in to see that they had announced closure of their game/servers in one days time out of nowhere. Both packs i purchased on the 25/26th of April require you to log in each day to collect rewards over a 30 day period. Clearly i had only accumulated 4-5 days worth of rewards. On the same day you could no longer find the game in the App store as they took it down immediately. They also took down their facebook page too.

I explained the situation in detail to an Apple employee my as i believe i paid for something i did not receive that was out of my control. We went through the steps and a refund request was made for me.
The following day my request was refused so i thought surely they may need more information? I requested a review of the request on reportaproblem making sure to include all possible information including what the company themselves had said in-game.

Despite my efforts my review regarding the refund decision was not changed and remained refused. Is this normal? Did i lose my money? How is this fair? I personally cant believe it as i thought it would be a simple refund as they closed their game down and removed it from the app store out of nowhere.
What would you do in my situation? Should i just give up and take the hit or should i try to get back my money which i have very little of. Thank you

Absolute worse experience wirh Apple.

Bought an iphone 12 pro Sunday.
Order was cancelled yesterday and I was told that bank did it and not them. Called bank and to my surprise bank told me that they had authorized it. Called apple customer services again. Tried to buy again. Rejected again.
Spoke to 4 people since morning. Absolute useless. Finally bought it using friend's debit card.
I was happy but nooo apple wants be repent my decision buying their product.
Got a call from a customer serices person who was "either drunk" or "naturally rude" and kept asking stupid questions.

Long story short, that Mr cancelled my order again because I could not satisfy his suspicious ego.
To me he was no more then a scammer. Little did I know that apple has stupid customer care and it fosters stupid people like him.

I am so frustrated and hurt for not being able to buy despite I paid twice.

This is my 2nd time ordering online from apple and this is my 2nd time having it canceled for unknown reasons. You can say, for me, the online order is 100% useless. Just pick it up from the store.

Today I raised a number of issues culminating in **************.

Worth saying I have been a user and advocate for apple for 36 years since my LC at the age of 7 to today.

This is the second time my iPhone XR's screen has failed.

The first occurrence was a massive inconvenience, having to go into store and wait for over a week or two for a repair. On first occurrence its moderately acceptable for a consumer to manage issues. On the second occurrence this time its not acceptable for a consumer to be inconvenienced considering the original price of the product.

At it is the two support options don't work for me:

1. In store repair - I have a disability, I am at greater risk during this pandemic, I cannot go into store because I don't have transport, I will also not conduct travel during the pandemic. Lastly and importantly I will likely be without the phone for personal and mostly business reasons. My business is struggling in the pandemic as it is. I cannot afford to be uncontactable for realistically a week

2. Mail in - Again importantly I will likely be without the phone for personal and mostly business reasons. My business is struggling in the pandemic as it is. I cannot afford to be uncontactable for realistically a week.

I believe apple need to supply a solution to help people in this period. That means using the apple care plus track and supply a stop gap phone during repair.

I have said that I would pay for this stop gap phone but that is not an option and there are NO other options than 1 or 2. That cannot be possible in a trillion$ market cap organisation?

There must be pathways where apple TRULY support their customers and not just say so. That means not putting them at an extremely convenience for repeat faults. This screen fault has already consumed about 2 weeks the first time and now 1 day.

The guys at the highest customer support tier claim there is nothing I can do, but there should be.

Come on Apple we stand by you, stand by us with some method that works and offer paths to explore

The most I was given was a feedback link with a character limit too small to explain my disappointment at apple.

This is the fastest way to loose customers.

I bought Mac Air with M1 Chip OS Big Sur 11.2 with 8GB RAM. OS takes away nearly 7.3 GB RAM leaving very little for applications. If you have Google running even word and excel will hang. I have to quit google and other browsers. I checked my old Mac Pro with I intel I5 chip to compare, Intel I5 chip with old OS is must better as that leaves about 2GB RAM for applications. Do not buy Mac with M1 chip with their current OS. They must be running a lot of non essential applications in background.

A $1200. 00 iPhone that you can't secure tight and it's easy to drop, was this a business strategy so you can upgrade faster to the lates model?
The same for the clear apple case which has the same characteristics of the slippery $1200 dollar.

Just bought an iphone 12 pro max today (4/19/2021) for $1100 and stupid apple can't even be bothered to include the new charging adapter for the dumb phone, how cheap! They are like the bank advertisement where it talks about a bank nickle and dime-ing you, well apple is a pro at it!

Apple's supposed quality is one of the foundational pillars as to why consumers purchase their products. However, there is no excuse for a completely failed product after only 2 years of extremely light usage. I purchased a 13" MacBook Pro which I rarely ever used, but not Apple support claims it needs a $600 new logic board for it to function. INEXCUSABLE. I wish I could verify the amount of hours this laptop has operated before dying. There are laptops in the $100 range that outperform this product. I'm angry not simply because this product has failed, but because Apple has refused to stand by their product. I understand length of warranties and whatnot, but there is absolutely no credible reason for a logic board to fail in such a short amount of time other than Apple sold me a defective product, or at the very least a product with very poor quality.

Love the Apple Products and can't wait for another company to one day step up and manufacture products equal to Apples level. I am saddened to see the spirit of disgusting morals still lives on at Apple and beware. The way Apple treats its consumers, and employees is beyond sad. Karma is a funny thing and Apple truly deserves a Karma kickback

Hi, I am avid apple fan. But I have been noticing the life of adapter and lightning cable is very less. I have to replace them thrice in last 2 years. Compared with any other mobile, they are expensive and are not lasting. I hope you improve your accessories quality. I don't mind paying extra, but it should provide the value for money.

I would give less than one star if it was possible. The worst customer service I have ever come across. McDonald's has better customer service. There was an unauthorized purchase on my account by my 3 year old. And because I was FOUR days late on the 60 day return window I was told by the manager Niesha that there was absolutely nothing she could do. I was unable to find any contact info in the apple store or how to stop the subscription in the store. It was for a relaxation app and one year subscription. And was never used. I reminded Niesha, the manager that we are in the middle of a worldwide pandemic and I am dealing with many issues at the same time. You would think any business would have a little compassion for those sick & mothers stuck at home working full time & babysitting full time. I have not asked for a refund the entire 10 years I have used their products. So because of the crappy service over a $25 subscription, I will be returning two iphone X, iwatch, ipods, and the ipad that I own. I don't want anything associated with such an ignorant company in my house. You charge enough for these phones you would think you could have better customer service. From the many reviews I've read this seems to be the going trend.