So far 4 days past the promised delivery and nothing. Customer (no)service doesn't respond. Another lousy online service almost as $#*!ty as wayfair.ca.
I am posting this note to make EVERYONE aware of the complete lack of quality for the wicker furniture that I purchased from this company and their complete refusal to stand by their garbage product. After less than a year, it started to break, such that it is unusable and looks like total cheap junk. And this is not inexpensive stuff. When I approached them to replace it, they told me that it was outside the 30-day replace period and outside the 90-day warranty period. I say again, I had this less than a year and this is what it looks like. I can't be criticized for not taking care of it. When not used, I had it covered with a quality cover. When stored over the winter, I stored it inside, covered. If I could give it a minus rating, I would. STAY AWAY. SAVE YOUR MONEY. BUY FROM A REPUTABLE VENDOR, NOT THIS RIP-OFF BUSINESS. RUN FOR THE HILLS AS FAST AS YOU CAN.
Tip for consumers:
Wicker Patio Furniture
Here's their fake return policy. Good luck trying to get a return confirmation from them. And if ever they do send it to me there is a 20% restocking fee and shipping I have to pay the shipper and then hope to get a refund. Instead of misleading customers they should just admit they don't provide refunds. But then they would be an honest company.
Return Your Purchase By Courier*
Contact AOSOM Canada Inc. via E-mail or Phone and provide your order NO. And the reason of your return. You will receive a confirmation if you are eligable to return the product(s).
Pack your product(s) backin the Original Boxes and make sure it is ready to ship.
You will receive an email with the Date & Time of the pick-up from the courier service. If not, you are responsible to drop-off the item to the courier service.
Once we have received the item(s), you will be reimbursed for the cost of the items purchased and the amount should appear on your credit card statementwithin 5 to 7 business days following this.
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