Kelli R.

Every order, but one, was exactly as expected. The order I had trouble with was immediately rectified. I have ordered 7 times and will again. Gold member shipping costs are amazing!

I ordered a 13 x 13 gazebo from this company. Shipping took 14 days. After trying to assemble and realizing that some pages of the instructions were missing. I emailed customer service and they sent them again. Turns out the pages weren't missing, there are nonexistent! Tried the best we could to finish set-up and while doing so, discovered holes, areas where the sewing was so close to edge that the fabric ripped, areas where the sewing was only partially done or not at all, pieces that did not line up, goes on and on! We gave up trying to finish set-up and contacted customer service for a refund. They asked for pics of the defects, a pic of the original box and copy of delivery proof. Because of the long shipping time waiting for complete instructions, problems with set-up attempts, and time it took to send the proof they wanted, we were one day past their 30 day return policy. We were refused a refund but offered a replacement. Why would I want a second inferior piece of you-know-what! Do not waste your money with this company. I am now out $145.00 for nothing. They do not make any allowances for long shipping time, so if it took 3 weeks to arrive, you have a week to fix all the problems. Total scam company! AVOID AVOID AVOID!